Absolutely appalling. Lied to us now just do not respond to our solicitor at all. We have no options as we are moving counties and we have been forced to move in with family for what we hoped was short term as I started a new job here that I would have lost if I didn’t accept. Gone on so long our mortgage offer expired. DO NOT USE. Don’t care about the impact they have on peoples lives at all. I feel for our seller the most. Disgusting behaviour.