This is somewhat difficult for me because I had reason to complain about the quality and quantity of plants delivered. A pack that should have contained 3 bulbs contained only 2, one of which was the size of a small nut. A second pack that should have contained 5 plant roots contained only 4, the quality and size of them very small. My complaints were dealt with quickly and without question and replacement bulbs sent. However, on checking the content of the replacement pack I had been sent 3 replacement bulbs but no plant roots. Again my complaint was dealt with without question and replacement plant roots promised. They haven't yet arrived but I feel sure they will eventually. If I had been asked to rate how Dutch Grown dealt with my complaints I would have happily given a 5 star rating. But, the complaints were necessary, hence the 4 star rating.