Terrible company, avoid like the plague I was wondering around my local Costco in the middle of a heat wave and some salesmen from Eden approached and after a short discussion I was sold on the idea of having a cold water machine in my house. Delivery of the machine was quick, everything was great. Then during the pandemic no water delivery's which I can appreciate. After 12 months I now decided it was a waste of money on a service we aren't receiving. I sent an email via the support site. Nothing. Called, advised that I would receive a call from the area manager to advise on collection etc, nothing. I have now called and emailed for going on 4 months. Everytime I get told the same lies. I still have the machine taking up space in my kitchen, I really want it gone. They are still sending me invoices. I rang up again, they said, oh we can see a cancellation pending. But we can't do nothing. Only your area manager can process the cancellation. Seriously 4 months. They are taking the biscuit, they are refusing to process anything and are expecting me to carry on paying. I have cancelled my direct debit and advised them of this a month ago. But still nothing. Do they not want the machine? If so, I can happily dispose of it. Surely this item is no longer classed as being my responsibility? I filed for cancellation almost 4 months ago. I have fulfilled all my obligations as a consumer through the entire contract. Avoid them. Not worth the hassle. Shame, as the machine is decent. Just an appalling company to deal with. They sent me a request through a review site for my account details on 12th November. Which I provided same day. Still nothing. I still have a machine in my house had yet another invoice come through. Seriously this is unbelievable, I am going to be contacting trading standards.