“Like the previous reviewer, if I could give zero stars, I would. They don't pick up their phone or respond to emails, and as soon as you mention that you want to complain on their web chat facility, they end the chat!
They don't come when they say they will, the machines are hardly ever sanitised satisfactorily, and we have repeatedly been requesting more supplies of paper cups since September, and still haven't received them despite them having invoiced me £60 a month + VAT for them. We will be going with an alternative provider, as the total lack of responsiveness, courtesy and customer service is totally unacceptable.”
“I would not have given 1 star if given the option. I'm appalled at the less than substandard service received from Eden over the past few months. I did allow them to redeem themselves after eventually managing to speak to the customer service manager, but sadly the following months the same problems occurred - No delivery, I emailed all from original audit trail - no response. I then sent email direct to CEO (who was copied into original complaint) - no response, I called over the following week. CS manager in meetings, will call back - no response. Please take your business elsewhere as this company has way too many problems to solve and customers are not their priority it would seem. They leave their front line staff to deal with frustrated customers, who do not have access to the information needed to support them!”
“Had a visit 17th October from Eden staff member to service water cooler in SANDS AIRDRIE. Guy was called Darren, from Aberdeen (covering Airdrie) best visit yet. Guy was courteous, chatty and stood conversing with both staff and clients, whilst doing his intended job.
THINK SERVICE GUYS NEED TO KNOW THEY ARE APPRECIATED ON STORE VISITS TOO !!!!!!!
big pat on the back for Darren xx”
“I’m baffled by how irresponsible this company is. I haven’t subscribed to their services and yet I’m receiving invoices for over £1500 from them under a company name that has nothing to do with this address. I’ve called them and asked them to take my address off their system and they’ve promised to do it and yet I continue receive the invoices. I’ve since emailed them twice and they haven’t so much as acknowledged the email. I’m now being forced to get legal advice so that I don’t become liable for the expenses and I do not have time to continually contact them to no avail.”
“I cannot emphasize enough the abhorrent experience I've had with this water cooler/dispenser hire company. It's now August, and I signed up for their monthly subscription back in May, hoping for a reliable and convenient service.
From the very beginning, it was clear that customer satisfaction was at the bottom of their priority list. After signing up in May, I heard nothing from them for an astonishing six weeks. When I finally managed to reach them, their response was nonchalant, promising to "look into it" without providing any real assistance.
After multiple follow-ups, I agreed on a delivery date, but it never materialized, not once, not twice, but on three separate occasions. Each time, I had to take time off work to be present for the delivery, only to be left waiting without any explanation or apology. Furthermore, adding to the frustration, I received several out-of-the-blue delivery cancellation messages for days that I had never even agreed upon at completely random times.
The complete lack of communication and failure to fulfil promises have caused significant inconvenience and financial losses on my end. It's disheartening to see a company neglect its customers with such disregard for their time and trust.
I sincerely hope the company takes this feedback seriously and improves its customer service and delivery processes. As of now, I cannot recommend their services to others, as my experience has been a far cry from what I expected and deserved as a paying customer.
To the company: Please value your customers and their time. Address the issues that plague your service and strive to be more reliable and responsive. Your customers put their trust in you, and it's your responsibility to honour that trust with prompt and transparent communication. Only then can you hope to build a loyal and satisfied customer base.”
“If I could give -1 I would
There are NO water deliveries in 3 weeks
We run a health business in the hottest weeks of the year thus far!
Their systems do not exist and they are v unhelpful and do not know what is happening on ground level and deliveries.
Do not trust this business and save yourself admin- use another”
“AVOID! Worst company. They have told me 3 different delivery dates now and nothing shows up and they can never give you a proper answer. The company is a complete joke and waste of time. The customer service is terrible I will be telling everyone to avoid this company..dont waste your money. Go elsewhere”
“NEVER DEAL WITH THIS COMPANY. I placed an online order for a cooler and 4 water bottles with them on the 9th of August for £180 and the money was withdrawn instantly from my bank account without any invoice. Days and days passed without any delivery notifications until I went to their online chat and the person managed to get the delivery out from the depot after few days. On the 19th of August, Eden springs withdrew another £483 from my bank account and sent me an invoice with items that I have never placed an order for. Since then, I have been desperately trying to get this money back and all I get are useless emails from them. I hope that everyone reading this would imagine themselves in my situation begging to get their money back. I am very surprised that they have the time to respond to bad reviews here but they don't have the moral to refund money stolen from their clients' accounts.”
“If you haven't experienced a terrible experience in service, please try even the water company.
First, customer service is zero stars
The second quality of coolers is always the water that comes out of the cooler, and it takes ages to replace it.
Finally and most importantly they deliver your order in two months regardless of the extras every time in your bills. .”
“the driver ran out of time on the 17th July to deliver our water, and at no stage did he reschedule the delivery. so a month later, on the 18th august, i ring to ask when our next water delivery is, and i'm met with that pathetic excuse”
“The worst service ever can't even deliver on time and when you want to cancel they make you wait.
We have bottles which have not been collected for over a month and now they're dragging us cancelling the subscription out AVOID THIS COMPANY AT ALL COSTS....”
“First 6 months were excellent since then terrible my first order as usual online was told would be delivered by a date on that date 1/6/22 received a email that said thanks for telling them my order was no longer needed spoke to someone was told sorry and they would put order through now I’m new date even though I checked at about 1 pm and was told it was out for delivery now again I have no delivery and customer service is closed till Monday (it’s Friday) TERRIBLE service you are fobbed off on the phone and told you will receive your deliver I will be cancelling on Monday and telling them to come and take there water machine back”
“Worst customer service experience I have had for a long time. My order never got delivered after being promised on a delivery date twice.I asked for a full refund which you have to send an email requesting.”
“Ik ben al sinds oktober 2021 (een half jaar!) bezig om een creditnota van € 25 teruggestort te krijgen. Dit bedrijf maakt er een sport van om zulke processen zo veel mogelijk te vertragen en dat doen ze op Olympisch niveau.
Let op met deze partij want je bent er veel tijd mee kwijt voor je krijgt waar je recht op hebt, als je dat überhaupt ooit krijgt.”
“Horrific - just had to kick out a delivery man from our office owing to being rude to other members of staff.
We'll be cancelling the contract with immediate effect.
Possibly the single worst example of customer service I've ever seen.”
