“AVOID! Worst company. They have told me 3 different delivery dates now and nothing shows up and they can never give you a proper answer. The company is a complete joke and waste of time. The customer service is terrible I will be telling everyone to avoid this company..dont waste your money. Go elsewhere”
“NEVER DEAL WITH THIS COMPANY. I placed an online order for a cooler and 4 water bottles with them on the 9th of August for £180 and the money was withdrawn instantly from my bank account without any invoice. Days and days passed without any delivery notifications until I went to their online chat and the person managed to get the delivery out from the depot after few days. On the 19th of August, Eden springs withdrew another £483 from my bank account and sent me an invoice with items that I have never placed an order for. Since then, I have been desperately trying to get this money back and all I get are useless emails from them. I hope that everyone reading this would imagine themselves in my situation begging to get their money back. I am very surprised that they have the time to respond to bad reviews here but they don't have the moral to refund money stolen from their clients' accounts.”
“The worst service ever can't even deliver on time and when you want to cancel they make you wait.
We have bottles which have not been collected for over a month and now they're dragging us cancelling the subscription out AVOID THIS COMPANY AT ALL COSTS....”
“I cannot emphasize enough the abhorrent experience I've had with this water cooler/dispenser hire company. It's now August, and I signed up for their monthly subscription back in May, hoping for a reliable and convenient service.
From the very beginning, it was clear that customer satisfaction was at the bottom of their priority list. After signing up in May, I heard nothing from them for an astonishing six weeks. When I finally managed to reach them, their response was nonchalant, promising to "look into it" without providing any real assistance.
After multiple follow-ups, I agreed on a delivery date, but it never materialized, not once, not twice, but on three separate occasions. Each time, I had to take time off work to be present for the delivery, only to be left waiting without any explanation or apology. Furthermore, adding to the frustration, I received several out-of-the-blue delivery cancellation messages for days that I had never even agreed upon at completely random times.
The complete lack of communication and failure to fulfil promises have caused significant inconvenience and financial losses on my end. It's disheartening to see a company neglect its customers with such disregard for their time and trust.
I sincerely hope the company takes this feedback seriously and improves its customer service and delivery processes. As of now, I cannot recommend their services to others, as my experience has been a far cry from what I expected and deserved as a paying customer.
To the company: Please value your customers and their time. Address the issues that plague your service and strive to be more reliable and responsive. Your customers put their trust in you, and it's your responsibility to honour that trust with prompt and transparent communication. Only then can you hope to build a loyal and satisfied customer base.”
“If I could give -1 I would
There are NO water deliveries in 3 weeks
We run a health business in the hottest weeks of the year thus far!
Their systems do not exist and they are v unhelpful and do not know what is happening on ground level and deliveries.
Do not trust this business and save yourself admin- use another”
“If you haven't experienced a terrible experience in service, please try even the water company.
First, customer service is zero stars
The second quality of coolers is always the water that comes out of the cooler, and it takes ages to replace it.
Finally and most importantly they deliver your order in two months regardless of the extras every time in your bills. .”
“First 6 months were excellent since then terrible my first order as usual online was told would be delivered by a date on that date 1/6/22 received a email that said thanks for telling them my order was no longer needed spoke to someone was told sorry and they would put order through now I’m new date even though I checked at about 1 pm and was told it was out for delivery now again I have no delivery and customer service is closed till Monday (it’s Friday) TERRIBLE service you are fobbed off on the phone and told you will receive your deliver I will be cancelling on Monday and telling them to come and take there water machine back”
“Deze organisatie is zeer, maar dan ook zeer slecht geregeld. Ik raad ieder dan ook af om gebruik te maken van hun diensten. Allereerst had ik een heet-koud watercooler besteld. Ik kreeg geleverd een koud-ongekoeld cooler na 1,5 week na akkoord van mijn offerte. Ik vroeg nog bij levering; dit is toch een heet-koud cooler. Ja, dat was het geval. Vervolgens gebeld. Ja, het was een foutje en ze zouden alsnog leveren, maar ze moesten eerst een heet-koud apparaat nog bestellen. Ik was verbaasd: hoezo nog bestellen, anders hadden jullie op de leverdag toch al mijn apparaat geleverd?!? Vervolgens begon het geouwhoer voor een omwisseldag. Omdat ik ook nog elders werk, was het lastig om afspraken te maken (wat in het verkoopgesprek geen probleem zou zijn). Tot 4 keer toe hadden we uiteindelijk een afspraak gemaakt waar géén bezorging uiteindelijk plaatsvond. Ik besloot de overeenkomst op te zeggen. In de week na de opzegging stond er zonder afspraak ineens een chauffeur voor de deur en belde mij op de telefoon. Omdat ik nog niet toonbaar was, aangegeven dat ik even wat aan zou trekken en dan het apparaat kon meegeven. Eenmaal bij de deur was de chauffeur weer vertrokken. Tevergeefs nog 2 keer proberen te bellen, maar de chauffeur nam de telefoon niet meer op. Kantoor gebeld: nee, de chauffeur komt niet meer deze dag. En daarmee had de chauffeur mij vroeg gewekt na een nachtdienst voor niets. Uiteindelijk een afspraak gemaakt voor een nieuwe afhaling. Bewust gekozen (vanwege een late dienst voorafgaand) om de chauffeur vanaf 12.00 uur te laten komen. Stond de chauffeur er al om kwart voor 10 met dat er was aangegeven hoe de levering kwam: smoesjes in mijn optiek, want er was gewoon helemaal niets over gecommuniceerd. Ik heb uiteindelijk 3 volle en verzegelde flessen weer retour gedaan en 1 aangebroken fles. De aangebroken fles vind ik logisch te moeten betalen, maar de verzegelde flessen (zijn niet voor niets verzegeld), zouden nu wel betaald moeten worden. Daar is van te voren niets over gezegd. Als ik dat had geweten, had ik ze net zo goed nog kunnen gebruiken! Wederom een punt van communicatie wat mist. Bovendien wat zeer hinderlijk is dat je als je belt, nooit iemand van de planning te spreken krijgt, ook niet met doorverbinden. Je kunt dus nooit afspraken maken met de organisatie, wat sowieso al lastig is. Voor mij een enorm slechte ervaring geweest en ik raad het dan ook echt af zaken te doen met hen.”
