Bought my garden arbour from them because it was cheaper than similar products elsewhere. The assembly instructions say it is a 'garden technology' product from Estonia which probably explains the delay in delivery, which was communicated to me. There was a piece missing which took 2 phone calls to sort out, but the staff were very friendly. I knew it was self assembly but it took 2 people 2 days to put together as there were no pre-drilled pilot holes for the screws & I didn't know this initially. We did manage it but it was not easy. One of the pieces was out of shape but it hasn't affected the finished product. Great value for money but not sure I would do it again.