“instructions not that clear i have been in engineering and ive seen better, some of the extrusions are very flimsy but i suppose what you pay for is what you get. Better to shop around and check and compare prices.”
“Delivered bang on time, excellent quality, very easy to assemble ( but you do need a flat level surface to make it really easy )
You have the floor, roof, side panels already assembled, just fix them together & affix the doors.
All fixings are supplied, along with some felt & tacks for the roof.
Very impressed with the structure & ease of assembly.”
“Product good, no fault.
Failed delivery initially, but politely informed off reasoning, which couldn't be avoided.
Alot of communication to rearrange delivery as customer services never called back as promised.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry for the disappointment caused by the original delivery being lost in transit to the courier, we can see that the phone call made to our Customer Care Team confirmed that your delivery had been made on the 23rd of December 2024, also during the phone call, our Customer Care Team had apologised for the inconvenience due to the delay with the delivery.
If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your positive review.
We're pleased to hear that you found the shed easy to build and that it meets your requirements. Your feedback is invaluable to us, and we’re glad to know you're enjoying your new garden building. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your concerns with us.
We sincerely apologise for the delays you've experienced with your delivery and for the subsequent lack of communication. We understand how frustrating this situation can be, especially when waiting for an item that was expected before Christmas.
Your feedback is important to us, and we can note that our Customer Care Team has tried contacting you to assist you with your delivery. If there’s anything further we can assist you with, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you so much for your fantastic review.
We’re delighted to hear that you had a great experience with our service and communication. It's always our goal to provide excellent service for our customers and we are glad that you were informed and supported throughout their journey with us. Your kind words truly mean a lot, and if you require any further information or any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivery issues and cracked wood for our Christmas present play house for our kids. First only the panels of the playhouse were sent, no screws or facia etc. the customer service team were prompt and helpful, though the delivery of those items ended up taking too long to get to ours before Xmas for me to build the play house, so had to buy the screws myself so we had something built for Xmas day. Then getting ready to build the house, we noticed the front panel of the playhouse had a cracked in the wood. See photo. At this point it was way too late to get a replacement and felt I could use some brackets to support it so decided to continue with the build. Next we received the screws and handle etc but no facia kit. So had to contact the team again and then wait for them to send it out. Overall pretty poor apart from the polite Customer service team.”
Good Afternoon,
Thank you for sharing your experience with us.
We sincerely apologise for the issues you encountered with your order, particularly regarding the delivery delays and the condition of the playhouse. It's never our intention to cause frustration, especially around the holidays when timely deliveries are so important.
While we're glad to hear that our customer service team was prompt and helpful, it's disappointing to know that the delivery of essential items fell short. Your feedback about the cracked wood and the missing facia kit is invaluable to us and will be taken on board and seriously. If there's anything we can assist you with, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your wonderful review with us.
We’re thrilled to hear that you are satisfied with your log store and find it to be the perfect size for your garden. It’s great to know that our delivery information was helpful to you. Your satisfaction is our top priority, and we truly appreciate your kind words. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your wonderful review with us.
We’re thrilled to hear that you found our ordering process straightforward and that you were kept informed about your delivery. It's great to know that our delivery driver made a positive impression. Your satisfaction means a lot to us, and we appreciate your kind words. If you need any assistance or information, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good service.
Great price but not standard size.
Product good quality and shed looks amazing.
Fixtures and fittings provid some security measure which wouldn't be available on certain sheds.”
Good Afternoon,
We thank you for taking the time to leave your fantastic review.
We are delighted that the service you have received has met your expectations, as we aim to provide excellent service. Your satisfaction is our priority and we are pleased that your review confirms that it has been met. If you require any assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your fantastic review.
We’re delighted to hear that you had an excellent experience with our service and that your patio awning arrived promptly. Your feedback on the quality of the product and service is greatly appreciated. If you require any assistance or have any inquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“We have a Shire Hampton summerhouse. 8x8. My only real complaint is the build instructions are very poor. The text is too small and hard to read at the top of each page. It would help a lot if the part numbers in the instructions were marked on the sections. Especially for the six piece roof. I spent twelve years in Technical Publications at a prestige car manufacturer here in Newport Pagnell, so I know what is required with documents. Other than that, I am happy with the result.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry that the instructions did not meet your expectations, and your comments have been taken on board, as we take all reviews seriously. We are pleased that you are satisfied with the Summerhouse, and our Customer Care Team remains at hand if you require any assistance or information.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are thrilled to know that you had a great experience with our communication and delivery service. It’s fantastic to hear that the product met your expectations. Your satisfaction is our priority, and we truly appreciate your kind words. If there's anything further we can assist you with, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“An excellent log store. Big enough to take a bag load of logs plus more. Took a bit of putting together, but was worth it. Very sturdily built and excellent value for money.”
Good Afternoon,
Thank you for taking the time to share your excellent review.
We are pleased to hear that you're satisfied with your log store and that it meets your requirements. It’s great to know that the assembly was worthwhile and that you find it to be sturdy. Your satisfaction is our priority, and we truly appreciate your feedback. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind review.
We're glad to hear that your order was delivered as requested and that you were kept informed throughout the process. If there’s anything we can assist you with or if you have any inquiries, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
