“Good price, promptly delivered. However one of the long screws fitted to hold on the side screen had been sheared off by the time the strong wrapping was cut. Otherwise good condition on delivery.”
“Couldn’t fault Elbec, very helpfull shed delivered to an allotment, so address awkward but with a gentlemen from Elbecs help with using what3words, we passed on information and Elbec sent them photos very clearly showing where the driver needed to go they copied us in on the details sent, but Shires delivery people hadn’t been passed that information which is a shame after all the details were there, they did find us eventually”
Good Afternoon,
Thank you for taking the time to share your experience.
We are delighted that you are pleased with the wood store and that it has met your expectations. We aim to provide customer satisfaction, and we are glad that we have provided this for you. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Delivered on time, in good condition. There was one part missing but I gave them a call and it was sent to me within 2 or 3 days no problem. The garden room looks great!”
Good Afternoon,
Thank you for taking the time to share your experience.
We’re delighted that the garden room has met your expectations and that the missing part was sent promptly. If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your experience.
We’re glad the 3 bin store meets your expectations. We aim to provide customer satisfaction, and we are pleased that it has been met with your order. If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your experience.
We’re delighted that you’re pleased with the rose arbour and that it looks fabulous after assembly. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The ordering was good but the delivery and updates on delivery were absolutely atrocious. I was emailing, calling, calling Elbec, calling the carriers who still delivered on a day they said they couldn't. The greenhouse looks substantial enough, it's too wet to erect it just now but I am pleased with the quality. Delivery and keeping the customer informed needs attention.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry that the delivery and updates were not up to the standard we aim for. This has been noted and will be reviewed with our delivery partners to improve communication and avoid this in the future. If you require any assistance once you’re ready to erect the greenhouse, or have any questions, please contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I finally got there and I’m fairly pleased with the result.
Delivery had been delayed, taking me into colder and shorter days by the time it arrived. The driver seemed to expect a welcome party of at least two people to off-load the nine boxes that my store came in. Heavy rain had dampened his enthusiasm to assist. The cardboard boxes soon became soggy and weak. Some were very heavy.
I was expected to confirm that everything was present and correct but there was no manifest to check against and nothing to tell me whether any of the boxes contained any parts list (maybe because none of them did).
When I finally located the (soggy) building instructions I found them rather difficult to follow. It was nicely printed A4 manual of 68 pages filled with pictures but no written instruction. I assume this is a universal way to address all languages but some details seemed incomplete. Because it was a “one size fits all” document, it tried to cover all variants of my building. Some details took time to understand because the orientation was different from the image they referred to. You need to go carefully to avoid mistakes!
An accessories pack contained a spanner for the tiny bolts, which was a nice touch, but not for the more substantial ones. I found a large nail which came without explanation and also what seemed to be a bottle opener. Sadly, the bottles to which it may have been applied were nowhere to be seen. The instructions implore you to have one or two helpers (some walls can be unwieldy) but they only supplied one pair of gloves (sheet metal can have sharp edges) - maybe one glove each (if left and right handed)?
There was a page of “full-size” images of the fixings, to assist identification but the real items were larger. If you are used to flat pack assembly, guided by pictures without a narrative, you may find the going easier than I did. Some assembly was rather fiddly due to the small size of the nuts and bolts and the tiny spaces to place them within. If you have fat fingers or a clumsy disposition, you may find construction a bit of a challenge. Expect to drop and lose some of the fixings but don’t worry as there seem to be plenty to spare. I found a strong magnet to be a useful accessory.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are pleased you are delighted with the result, though we’re sorry to hear about the delays, soggy boxes, and the challenges with the instructions and fittings.
We appreciate your detailed feedback, as it helps us improve. If you’d like, we can review your order for any missing items, provide a clearer assembly guide or offer support with any parts that may require replacement. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that ordering was easy, delivery was quick, and assembly was straightforward with perfectly cut wood. We appreciate your high recommendation. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear the building has not met your expectations. We aim to provide customer satisfaction, and we are sorry that we have fallen short with your order. if you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Still waiting for the invoiice to add to my book keeping, requested more tha7 days ago. Just keep getting bomb barded with other equipment offers I do not need.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry that you have not received any response to your initial request. This is not the level of service that we aim to provide. Please contact our Customer Care Team directly, who will be able to assist you in receiving your required documentation.
Kind regards,
elbec Garden Buildings
