“delivery was perfect, tyhe two men worked as a team and placed my shed into my garage, in order to start building, thet were ver polite and helpfulm with my questions.”
“Delivered as stated. Very happy with the shed,though the instructions were a little difficult to follow at times. But overall would be happy to purchase from the again.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you are satisfied with the shed, and appreciate your feedback about the instructions.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are delighted to hear you are satisfied with your purchase and that it’s become a little piece of paradise. If you need any further assistance with assembly or maintenance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear you have not yet received your item. If you require any information on your order, please contact our Customer Care Team with your order number so we can review your case and assist you in moving this forward.
Kind Regards,
elbec Garden Buildings
“I bought the Shire Barclay Corner Summerhouse recently. I was very pleased with the delivery which went smoothly - arrived on the date requested. It went together pretty easily and it's a nice sturdy summerhouse. I would warn anyone buying this though that the door fittings - the latch and handles - are completely unsuitable. The ring handles are too wide for the door frame. The latch comes with a metal staple which there is no room to fit and it does not hold the door properly shut. The door will rattle constantly in a breeze. I've tried my best with both Elbec - who simply passed on my photos, videos and complaints to the manufacturer. The manufacturer thanked me profusely for my time and efforts and basically said they weren't planning on doing anything about it. It's the standard latch they supply with all their products. On that basis they might as well supply one made of jelly and say 'oh well that's the one we supply'. They seemed to think that pointing out that the latch itself is not faulty helps. I agree - the latch itself is not faulty. It just doesn't fit the doors ! I suspect they are using AI in their replies as it does read very oddly - particularly all the compliments to me which frankly I don't need. What I do need is a latch that works. But hey ho - as ever, the customer is just left to sort it out for themselves.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad delivery went smoothly and that you find the summerhouse sturdy, but we are sorry to hear about the latch and door fitting issues.
We appreciate you sharing detailed feedback about the latch and door fitment. We will pass this on to the manufacturer for review.
If there is anything else we can help with, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you were pleased with our service, the purchase process, and the delivery driver.
We are, however, sorry to hear you are not satisfied with the summer house. If you’d like, please contact our Customer Care Team directly (with photos if possible) about your concerns, where your email will be reviewed in full to help you move this forward.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the damaged glass, warped and split wood, and the instructions that were stuck together. That isn’t the standard we aim for, and we understand how frustrating this must have been.
Please contact our Customer Care Team with your order number and, if possible, photos of the damage so we can review and assist with moving this forward for you.
Kind Regards,
elbec Garden Buildings
“Purchased a canopia shed. Ordering was easy and I was kept informed of my order status and delivery times. Great service and would certainly recommend this company”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you were satisfied with the easy ordering, kept informed about your order status and delivery times, and would recommend us.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are delighted to hear that you experienced excellent customer service and timely delivery.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry to hear that the shed has not met your expectations, including holes and gaps in the tongue and groove wood. This is not what we aim to provide.
If you would like, please contact our Customer Care Team with your order details so we can review this in full for you to assist you in moving this forward.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you found our customer service and delivery professional. We are here to support you as you move forward with the assembly and hope the overall result meets your expectations. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you were pleased with the on-time delivery and that the product met your expectations.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you are satisfied with everything. We aim to provide customer satisfaction, and it is wonderful that it has been met with your order.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you are satisfied with the quality, price, and on-time delivery. It means a lot that you’d recommend us.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Luckily the driver phoned me as was going to be delivered to number 90 instead of 94, the driver was very good and placed item in back garden. Fairly easy to assemble but lots of knots in the wood and visible screw holes. Roof felt was missing and had to wait 5 days for that to be delivered. Saying that we have painted the outside and stained the inside and pleased with result.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are glad the driver placed the item in the back garden and that you’ve managed to paint and stain it to your liking. We’re sorry to hear about the delivery mix-up, the knots and screw holes, and the missing roof felt, causing a delay.
If you require any assistance with the remaining issue or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your kind words.
We are glad you found our website and ordering process efficient, and that you were able to order your chosen garden feature easily.
If you need any further assistance, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings
“I placed the order over 4 weeks ago and have yet to receive confirmation of a delivery date. It’s ironic I should be invited to review this company when I have yet to receive a product or indeed a likely date when I can expect to receive the product!”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear you have not yet received a delivery date or the product. This is not the level of service we aim to provide.
Please contact our Customer Care Team with your order number so we can review your case and assist you in moving this forward.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that ordering and delivery were straightforward for your chosen garden feature.
If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review. We are glad to hear the assembly was easy and that the finished look is to your satisfaction.
If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that the instructions were poor and that the knots on the shed fell out during assembly.
If you require any assistance or have questions, please don’t hesitate to contact our Customer Care Team so we can help resolve this.
Kind Regards,
elbec Garden Buildings
