“Flat packed and easy to assemble
The delivery guy was brilliant. Kept us updated friendly and happy to put it where it suited me. It was a heavy item so thanks.”
“Excellent service, delivered on time communication for delivery very good. Really pleased with the quality for the price. Just going to order the racking for the inside to finish it off. My husband is retired and together with the son in law they had fun building the greenhouse. Thankyou for the smooth outcome .”
“I purchased a 7x5 apex overlap shed from Elbec. Built the shed and 3 weeks later the over lap boards are warping leaving big gaps in the side of the shed.
To be fair to Elbec they sent my email & Photos to Forest Sheds who supplied the shed.
I eventually got a reply from Forest saying that the Panel boards will warp ?
They have offered to supply another panel however it’s not that simple as you can’t get at the panel and you would have to pull the shed to pieces and also remove half the roof as there are several screws under the felt.
We will see where this leads.
To be fair to Elbec they were straight onto the complaint.”
“Terrible service, had to send photos constantly with back and forth emails regarding the condition of the shed and in the end was told astonishingly to send slats of wood back that we had issues with for replacement.
Very poor after sales.”
“Disappointed with the quality of the product. The roof is bowed. The Perspex windows flimsy. Badly constructed frame. Floor weak with considerable movement. Gaps everywhere, doors uneven (even with a very experienced carpenter to construct) Currently trying to use filler to stop the rain getting in. The name Premium should be taken with a pinch of salt. Have since been back on the product photos on the advert and some are quite clearly artificially altered. Do take the time to study carefully.”
“Everything was there, nothing damaged, great delivery. Just had to cut down one panel in the roof but easy enough with a Stanley knife.
Already growing! Thank you”
“Shed was ordered and a date booked for delivery. For the following days I received a message reminding of my delivery. Day of delivery I took a day off work as it needed
signing for and consequently that morning received a text to say it had to delayed. On phoning to discuss the delivery I was advised ithad been put back by 3 weeks. I expressed this was not acceptable and told nothing could be done. The delay date was confirmed in an email and by Walton's the delivery company. I asked for a call back from a manager and later received a sharp message from Sharon advising I had got to wrong and she did not know where I had got that from (the phone team and confirmed messages from Elbec) and it would be delivered the following Saturday. It did arrive and I would say you get what you pay for. The shed needed further stength adding as was quite flimsy.”
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you were pleased with our communication, delivery, and the product itself. It is especially great to know that you would recommend us to family and friends.
Your feedback is very much appreciated and will be shared with the team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that your order arrived promptly, well-packed, and complete, and that you found the instructions clear. It is also great to know that the shelving has been a valuable addition to your Elite greenhouse.
Your feedback is very much appreciated and will be shared with the team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that you are disappointed with the quality of your shed and that you experienced difficulties during assembly. We understand how frustrating this must have been, particularly when parts require additional adjustment.
We would have welcomed the opportunity to look into the concerns you have raised and provide assistance at the time of assembly. If you would like to discuss this further, please contact our Customer Care Team with your order details, and we will be happy to help.
We appreciate your comments and will ensure your feedback is passed on.
Kind regards,
elbec Garden Buildings
“Ordered a greenhouse on the 24th April. Then told it is eight to ten weeks before it arrives. It would have been nice to have known this before I placed the order. I am now asked for a review with no product in sight.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear of your disappointment regarding the lead time for your greenhouse order and appreciate that waiting for delivery can be frustrating.
We would like to clarify that the estimated lead time is shown on the product page prior to purchase, to help customers make an informed decision before placing an order. We are sorry if this was not clear at the time of ordering.
As your order is currently within the stated delivery timeframe, we will continue to keep you updated and ensure you are informed as soon as your delivery is ready to be scheduled.
If you have any further questions in the meantime, please do not hesitate to contact our Customer Care Team, who will be happy to help.
Kind Regards,
elbec Garden Buildings
“Terrible quality, wood struts were twisted various other problems, didn't fit together properly, wouldn't touch this company with a long stick. For what we paid we were very disappointed.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you were disappointed with the quality of your purchase and that you experienced difficulties during assembly. We appreciate how frustrating it can be when a product does not meet expectations, particularly after making a significant investment.
We would have welcomed the opportunity to investigate the issues you encountered and assist in finding a resolution. If you would still like to discuss your concerns with us, please do not hesitate to contact our Customer Care Team with your order details.
We appreciate your comments and will ensure your feedback is noted.
Kind Regards,
elbec Garden Buildings
“I ordered a garden arch with with a completion date weeks ahead only to be emailed
more delay and still no comletion date.
They have my money I have no arch,my guess Amazon would have one and next day delivery!”
Good Afternoon,
Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment regarding the delay in your order.
The garden arch was purchased on a pre-order basis, with the estimated availability date provided at the time of ordering. Unfortunately, due to a supplier delay outside of our control. As soon as we received this information, we contacted affected customers to keep them informed.
We appreciate that delays can be frustrating, particularly when you are waiting to complete a project, and we apologise for the inconvenience caused.
If you would like to discuss your order further, please do not hesitate to contact our Customer Care Team, who will be happy to assist.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that your order was delivered promptly. However, we are sorry to learn that the quality of the archway did not meet your expectations.
We appreciate your feedback and understand how disappointing it can be when a product does not provide the level of quality you were anticipating. Comments such as yours are valuable and will be shared with the manufacturer for their consideration.
If there is anything specific regarding the product that you would like to discuss further, please do not hesitate to contact our Customer Care Team, who will be happy to assist.
Kind Regards,
elbec Garden Buildings
“While I don't believe it to be their fault when I reported a missing item from the vegetable trug that I'd purchased they requested a replacement part with out question.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that the missing item from the vegetable trug was arranged without hesitation. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are delighted to hear you found the product excellent and were happy with our service. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are delighted to hear the product is perfect for your garden, easy to build, and comfortable to sit on. If you need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
