“Quality service from Elbec, arrived quickly & on time. Easy to erect the Salisbury Arbour, despite being an 80 yr old DIY'er, completed on my own in less than two hours! Looks good, but probably requires painting/staining to improve visual appearance as timber, although well treated, has many knots/imperfections. Maybe requires a sixth seating slat to reduce gaps between seat slats? Overall, a good product for the garden.”
“Avoid this firm, the Quality is terrible, and the complaints department I think is run by robots,
As they don’t, Actually address the problem. Several parts were missing and the instructions to put it together, are unbelievable. Will never use or recommend this firm.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the quality issues, missing parts, and the unbelievable instructions you experienced. This is not the level of service we aim to provide, and we understand your frustration.
Please contact our Customer Care Team with your order number so we can review your case. If you require any further assistance, please don’t hesitate to contact us.
Kind regards,
elbec Garden Buildings
Warm regards,
Team elbec garden buildings
Good Afternoon,
Thank you for taking the time to leave your positive review.
We are glad you are satisfied with the product, and we appreciate your feedback about the delivery time. If you require any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that the ordering process was straightforward, you were kept informed, and the replacement glass was delivered promptly. If there’s anything else we can assist with, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your lovely review.
We are thrilled to hear that your order was delivered on time and went together like a dream. We aim to provide customer satisfaction, and we are pleased that it has been met with your order and delivery. If there’s anything we can assist with or if you have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I'd love to be able to rate the Victorian Growhouse I purchased from Elbec, unfortunately as it still hasn't arrived I haven't had the opportunity of using and assessing it.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are very sorry to hear that your Victorian Growhouse has not yet arrived. This is not the level of service we aim to provide, and we understand your frustration.
Please contact our Customer Care Team with your order number so we can review your case and provide an update as soon as possible. If you require any further assistance, please don’t hesitate to contact us.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind review.
We are glad you found the website easy to navigate and that the delivery updates and delivery itself met your expectations. If there’s anything else we can assist with, or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Good quality pergola. Very sturdy and should deal comfortably with all weathers. The guy who delivered was brilliant he carried the pergola into our back garden.
Thanks”
Good Afternoon,
Thank you for taking the time to leave your lovely review.
We are delighted to hear the pergola has met your expectations, and that the delivery was smooth and handled well. We aim to provide customer satisfaction, and it is wonderful to know that it has been met with you.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I am delighted with my summer house, but it is missing the little top filial that sits on the roof. I have notified you of this before, but could I please have one sent to me as soon as possible?”
Good Afternoon,
Thank you for taking the time to leave your review.
We’re sorry that the roof finial was missing from your summer house. To ensure that this is sent for you, please contact our Customer Care Team with your order details.
If you require any other assistance or have any questions, our Customer Care Team remain at hand to offer their support.
Kind regards,
elbec Garden Buildings
“Bought a 10 x 7 Shire shed to replace an old one. While the product appears OK, delivery was a nightmare!
First shed arrived 10 day later via Shire's delivery contractor Pallex Group stacked 10 feet high on a pallet which had fallen over in the van and was damaged. There was no way the driver could get it out of the van and I was certainly not going to accept broken components.
15 days later another contractor delivered a second shed also stacked 10 feet high but would not bring it off the road into our drive because it is gravel. The only way to get the parts off the pallet was to cut the plastic strap holding them but this would have resulted in the whole thing falling over. Had to secure it by putting rope around and anchoring it to my car before unloading the pallet!”
Good Afternoon,
Thank you for taking the time to share your experience. We are very sorry to hear about the delivery issues and the damage your shed parts sustained. This is not the level of service we aim to provide.
We understand the frustration caused, and we offer our apologies. Our Customer Care Team remains at hand to offer any assistance or provide you with any information.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you found the summerhouse within your price range. If there’s anything else we can assist with or if you have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Excellent service from the two lovely guys who erected our log cabin. First class professional job done with sheer continuous hard work. Barely stopped.
Felt so sad for them on their way to leave their truck fail to start😩
Tried to help without success had to wait for recovery then a give our drive home, started at 4 the previous day 😭
Order number 4270131”
Good Afternoon,
Thank you for taking the time to leave your lovely review.
We are thrilled to hear that the log cabin erection went smoothly and that the team’s hard work is appreciated. We aim to provide customer satisfaction, and we are glad that it has been met for you.
If there’s anything we can assist with or if you have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Bought raised bed for my Hostas, doing its job and getting lots of compliments from friends and neighbours, would recommend the product, excellent service.”
Good Morning,
Thank you for taking the time to leave your lovely review.
We are delighted that the raised bed is doing its job and that you are receiving compliments from friends and neighbours. If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The Garden shed is excellent easy to assemble you need 2 people the instructions are easy to follow and the diagrams are very clear we are delighted with it.”
Good Morning,
Thank you for taking the time to share your review.
The garden shed is excellent and easy to assemble; two people are recommended, the instructions are easy to follow, and the diagrams are clear. We are delighted you are happy with it. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your review with us.
We are sorry to hear your goods have not arrived yet and that the 8-10 week lead time and full payment taken are concerns. Please rest assured, we will look into your order and update you as soon as possible. If you can share your order number or contact our Customer Care Team, we’ll check the status and keep you informed of any delivery updates.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear you found our communication and customer service satisfactory, and that delivery was on time with no problems. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Purchased Palram Canopia hybrid greenhouse.
Order arrived when they said, good communication.
Unfortunately manufacturer had missed one bracket out which I informed them of on Saturday and it arrived in the post Tuesday. Very pleased with the product and service.
Automatic vent opener ordered with greenhouse purchase, works really well.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear the Palram Canopia hybrid greenhouse is meeting your expectations and that the bracket issue was resolved promptly. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“For the money we paid i cannot really complain; delivery good, product good, door lock poor, glass for windows poor as too small by about half an inch ...I got by with sealant . Again it's not a Rolls Royce so I can deal with issues.”
Good Morning,
Thank you for taking the time to share your feedback.
We are glad with the delivery, and the overall product met your expectations for the price, but sorry to hear about the door lock and window glass sizing. We appreciate the heads-up and will pass this on to our product team to review. If you’d like us to assist, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The log store I ordered is as described. Sturdy, good size and quality. Very pleased. The delivery was fast with updates at every stage. The delivery driver was great, talked me through all the parts before he left.”
Good Afternoon,
Thank you for taking the time to share your kind words.
We are delighted that the log store is as described, sturdy, a good size and has met your expectations, and that the delivery was fast with helpful updates and a great driver.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Poor mass produced product no or little quality control dimensions not true timber sizes not true , smaller timber parts made from scrap , two different products thrown together you asked so I told you”
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry to hear about the quality and sizing issues you have described. This is not the level of service or consistency we aim to provide, and we understand your frustration. Please contact our Customer Care Team to review your order and assist you.
If you require any assistance or have any questions, please do not hesitate to contact us.
Kind regards,
elbec Garden Buildings.
