“The ordering was good but the delivery and updates on delivery were absolutely atrocious. I was emailing, calling, calling Elbec, calling the carriers who still delivered on a day they said they couldn't. The greenhouse looks substantial enough, it's too wet to erect it just now but I am pleased with the quality. Delivery and keeping the customer informed needs attention.”
“I finally got there and I’m fairly pleased with the result.
Delivery had been delayed, taking me into colder and shorter days by the time it arrived. The driver seemed to expect a welcome party of at least two people to off-load the nine boxes that my store came in. Heavy rain had dampened his enthusiasm to assist. The cardboard boxes soon became soggy and weak. Some were very heavy.
I was expected to confirm that everything was present and correct but there was no manifest to check against and nothing to tell me whether any of the boxes contained any parts list (maybe because none of them did).
When I finally located the (soggy) building instructions I found them rather difficult to follow. It was nicely printed A4 manual of 68 pages filled with pictures but no written instruction. I assume this is a universal way to address all languages but some details seemed incomplete. Because it was a “one size fits all” document, it tried to cover all variants of my building. Some details took time to understand because the orientation was different from the image they referred to. You need to go carefully to avoid mistakes!
An accessories pack contained a spanner for the tiny bolts, which was a nice touch, but not for the more substantial ones. I found a large nail which came without explanation and also what seemed to be a bottle opener. Sadly, the bottles to which it may have been applied were nowhere to be seen. The instructions implore you to have one or two helpers (some walls can be unwieldy) but they only supplied one pair of gloves (sheet metal can have sharp edges) - maybe one glove each (if left and right handed)?
There was a page of “full-size” images of the fixings, to assist identification but the real items were larger. If you are used to flat pack assembly, guided by pictures without a narrative, you may find the going easier than I did. Some assembly was rather fiddly due to the small size of the nuts and bolts and the tiny spaces to place them within. If you have fat fingers or a clumsy disposition, you may find construction a bit of a challenge. Expect to drop and lose some of the fixings but don’t worry as there seem to be plenty to spare. I found a strong magnet to be a useful accessory.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are pleased you are delighted with the result, though we’re sorry to hear about the delays, soggy boxes, and the challenges with the instructions and fittings.
We appreciate your detailed feedback, as it helps us improve. If you’d like, we can review your order for any missing items, provide a clearer assembly guide or offer support with any parts that may require replacement. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that ordering was easy, delivery was quick, and assembly was straightforward with perfectly cut wood. We appreciate your high recommendation. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear the building has not met your expectations. We aim to provide customer satisfaction, and we are sorry that we have fallen short with your order. if you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Still waiting for the invoiice to add to my book keeping, requested more tha7 days ago. Just keep getting bomb barded with other equipment offers I do not need.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry that you have not received any response to your initial request. This is not the level of service that we aim to provide. Please contact our Customer Care Team directly, who will be able to assist you in receiving your required documentation.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry that you have not yet received your order. You should be contacted by the delivery courier closer to the delivery to confirm the delivery date directly. If you do require any information or assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“we have bought two planters now and both time we were impressed with the customer service, the delivery, the quality of the product and of course with the price. would buy again for sure”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are delighted to hear that you have been impressed with the customer service, delivery, and the item you have chosen. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
We are pleased to hear that the items are of good quality, delivered quickly at a good price, and that the communication met your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Although the actual product is substantial there were issues. Baton on the roof and on the side is missing. Also a pair of black small retaining clips from one roof panel. I would be grateful if you could send me some, the batons we have replaced ourselves.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry that items were missing from your order, as this is not the level we aim to provide. To help us assist you, please get in touch with our Customer Care Team with your order number and part numbers so we can arrange replacements for you. If you require any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The ordering of the product was fine. The product was delivered today (27/11/25) without any prior notification - no telephone call or email. Fortunately someone was in but surely a courtesy call is not too much to ask, especially as we were told when we ordered it that we would be notified about delivery.”
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry that the delivery arrived without prior notification. This is not the standard we aim for, and we understand how frustrating it must have been. This has been raised internally to review, to ensure that this is not repeated. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
We are delighted to hear that the wooden log store went together easily and is perfect for your needs. If you need any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The service was second to none. After ordering I had doubts I’d ordered the right size. The agent I dealt with (Sharon? Can’t be sure) was so helpful and sympathetic, made the whole process less stressful. I haven’t actually erected the car port yet, but will send photos when I do.”
Good Afternoon,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear you had such a positive experience and that Sharon, in our Customer Care Team, was supportive during the process. We aim to provide customer satisfaction, and we are glad that we have met your expectations.
If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your feedback.
We are glad you are satisfied with the log store, but we are sorry to hear the 8x6 Pent shed has not met your expectations. We aim to provide customer satisfaction, and we are sorry that we have fallen short with your chosen building. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback.
We are pleased to hear that you are delighted with the shed, and that Raphael delivered with a helpful and pleasant manner. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your positive experience with us.
It is wonderful to hear that you are satisfied with the shed and that you felt it offered good value for money. It’s lovely to hear that Raphael delivered the shed and was pleasant and helpful.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The service from Elbec Garden Buildings was excellent throughout. It was very easy to use the website and order online. Follow up contact was prompt and thorough. I subsequently wanted to add addtional options to my original order, so Elbec cancelled my original order and created a replacement order to include the additional options - this change was easy and hassle free. All communications regarding delivery and installation were excellent. The shed was delivered and installed brilliantly by Matt and Wayne, who worked through pouring rain to build it professionally and thoroughly.”
Good Morning,
Thank you for taking the time to share your positive experience with us.
We are pleased to hear the service was excellent from start to finish, and that the online ordering, follow-up communication, and the process to add options were smooth. It’s fantastic that Matt and Wayne delivered and installed the shed professionally, even in challenging weather.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Great shed, delivered and installed brilliantly by Matt and Wayne in the pouring rain, who were very professional and efficient despite having to work in appalling weather. The shed is exactly as described on the website. Good communications throughout, from ordering to installation.”
Good Afternoon,
Thank you for taking the time to share your positive experience.
We are pleased to hear that the shed met your expectations and that Matt and Wayne carried out the delivery and installation professionally and efficiently despite the challenging weather. It’s great to know the communications from ordering to installation were clear and helpful.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback.
We are delighted to hear that the summerhouse has met your expectations and that our communications and pre-purchase support were helpful. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
