“The service from Elbec Garden Buildings was excellent throughout. It was very easy to use the website and order online. Follow up contact was prompt and thorough. I subsequently wanted to add addtional options to my original order, so Elbec cancelled my original order and created a replacement order to include the additional options - this change was easy and hassle free. All communications regarding delivery and installation were excellent. The shed was delivered and installed brilliantly by Matt and Wayne, who worked through pouring rain to build it professionally and thoroughly.”
“Great shed, delivered and installed brilliantly by Matt and Wayne in the pouring rain, who were very professional and efficient despite having to work in appalling weather. The shed is exactly as described on the website. Good communications throughout, from ordering to installation.”
Good Afternoon,
Thank you for taking the time to share your positive experience with us.
We are pleased to hear your item arrived promptly and that a replacement part was sent swiftly. We are sorry for the initial issue and are delighted it was resolved smoothly. If you need any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I bought a Biohort LeisureTime Box through elbec. The price was competetive, and they were very helpful in arranging for a replacement part to be supplied after the original box lid was delivered damaged.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are delighted you found the price competitive and that we could arrange a replacement part after the lid was delivered damaged. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Product is good, delivery a drama only 2 out 3 parcels arrived, delaying installation for a week, original parcel did arrive damaged, thank goodness your operative had sent a backup.”
Good Afternoon,
Thank you for sharing your feedback with us.
We are glad the product has met your satisfaction, and we’re sorry for the delivery issues and the damaged original parcel. It’s great to hear our backup arrived and helped keep the installation on track. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“The worst summer house bought stay clear
took ages to build with the extensions
Asked for an 8x10 Summer house got an 6x8 with extensions to add on
Never mentioned that when purchasing it or I would never have bought it 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼”
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry to hear that the summer house did not meet your expectations and that the build took longer than anticipated. This is not the standard we aim for, and we understand how frustrating it must have been. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear that your log store was delivered promptly and that you found it easy to assemble. It is great to know that it kept your logs dry during the recent heavy rain. Your satisfaction is our ultimate goal. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave us with your positive experience.
We are pleased to hear that you found our products competitively priced and that your delivery was prompt. It is our goal to provide great quality and service, and your feedback reaffirms that we are on the right track. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your valuable feedback regarding the missing parts in your delivery.
We sincerely apologise for the inconvenience this has caused you. It's our goal to ensure that your experience with our products is seamless, and we regret that we fell short in this instance. Had we been contacted in relation to the missing parts, please note that we could have sent the parts required to you.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you so much for your lovely review and for sharing your experience with us.
We are overjoyed to hear that you received excellent service and that our delivery team was friendly and helpful. Your satisfaction is incredibly important to us, and we truly appreciate your willingness to shop with us again in the future. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your positive comments with us.
We are so pleased to hear that you found our service to be good, the price competitive, and that you're delighted with your item. Your satisfaction means a lot to us. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave us with your wonderful feedback.
We are thrilled to hear that you were pleased with our communication and that your log store arrived right on time. It’s wonderful to know you are satisfied with the quality as well. Your support means a lot to us. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“easy to order, faster drlivery than expected, nothing missing from the order. Not the easiest instruction to follow and you do need quite a bit of diy experience to work it out but overall very pleased.”
Good Afternoon,
Thank you for taking the time to share your fantastic review.
We are delighted to hear that you found the ordering process easy and that your delivery exceeded your expectations. We appreciate your feedback regarding the instructions. It's great to know that you're still very pleased overall. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are thrilled to hear that everything was just what you needed and that the delivery and assembly went smoothly. It is fantastic to know that the summerhouse has met your expectations. Your satisfaction is important to us. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a summerhouse from Elbec and selected a delivery date to suit me. Ordering was easy, the price was competitive and Elbec kept me updated. Delivery was on time, the driver was polite and helpful, leaving the components where requested.”
Good Afternoon,
Thank you for your wonderful review and for sharing your positive experience with us.
We are delighted to hear that you found the ordering process easy and appreciated our updates throughout. It is fantastic to know that delivery went smoothly and that our driver was able to assist you as requested. Your satisfaction is our priority, and we hope you enjoy your new summerhouse for many years to come.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are thrilled to hear that you experienced great communication regarding your delivery, both beforehand and on the day itself. Clear communication is a priority for us, and we appreciate your acknowledgement of our efforts. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your kind comments on our product and service.
We are thrilled to hear that you are satisfied with both the product and the after-sales follow-up. It's great to know that Sharon's efforts made a positive impact on your experience. Your satisfaction is our priority. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Not Rolls Royce, but really good value product, although lacking finishing details - no door hook backs, no inside handles, poor floor finish. Side shed very useful feature.
Good range of options, particularly welocmed the erection service and factory paint finish.”
Good Afternoon,
Thank you for taking the time to share your insights with us.
We appreciate your constructive feedback regarding the finishing details, and we are glad to hear that the side shed and the available options were to your liking. Your comments are important to us, as they help us enhance our products and services. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
