“From initially looking at Elbec's website we felt confident in ordering our garden room from them. That was confirmed when later we needed to contact them on two occasions with a couple of questions. It was easy to get through and the staff were very friendly and knowledgeable. Our garden room arrived very quickly, flat packed and well packaged. We would not hesitate in recommending them.”
“I purchased a shed from Elbec and agreed a delivery date. I was later contacted by the manufacturer of the shed with a different delivery date. After discussion they agreed in writing to honor the original date. 2 days prior to delivery they emailed me with another later date. Despite contacting the manufacturer they would not honor the original agreed date. I contacted Elbec for assistance but they were unable to help. Indeed the lady I spoke to appeared to be dismissive and really not interested in helping.”
Good Morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and, in particular, that the delivery arrangements changed despite the original date having been agreed with you.
We understand how frustrating this must have been, especially after you had contacted the manufacturer and received confirmation that the original delivery date would be honoured. We are also sorry to hear that you felt our response when you contacted us for assistance was dismissive. This is certainly not the level of customer service we aim to provide.
We appreciate that, as the retailer, you contacted us expecting us to assist in resolving the situation, and we are sorry that we were unable to provide the support you were looking for at the time.
Thank you again for bringing your experience to our attention. Your feedback is important to us and will be taken on board as we continue to review the service we provide to our customers.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations.
We apologise that the roofing felt was missing from your delivery and, despite being advised that it would be sent, you have still not received it. We understand how frustrating this must have been, particularly when you were expecting the missing item to be resolved.
We’re also sorry to hear that you were disappointed with the overall quality of the product. If you have not already done so, please contact our Customer Care team with your order details so that we can review the outstanding issue and assist where possible.
Thank you again for bringing this to our attention. We appreciate your feedback and apologise for the inconvenience caused.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your 4-star review. We’re pleased to hear that you were happy with the quality of your purchase and found it relatively straightforward to assemble.
We appreciate your suggestion regarding pre-marked drilling points. Feedback like this is invaluable, and we will take your comments on board as it could help make the assembly process even easier for future customers.
It’s great to know that you’re pleased with the finished result and how smart it looks once built.
Thank you for choosing elbec, and we hope you enjoy your new garden building for many years to come!
Kind Regards,
elbec Garden Buildings
“Absolutely atrocious service, steer well clear. Ordered a shed on 13th May, to be supplied and fitted on Monday 27th July. They phoned at 3:34pm on the Friday [24th July, after I'd taken down and tipped the old shed that it was replacing, and told me they couldn't supply the shed for Monday, and had no idea when it would be delivered and erected. Subsequently, I cancelled the order and asked for a full refund [£1042.99p]. As the refund hadn't arrived 8 days later, I contacted them to ask why and discovered they'd gone into administration. Whether I'll get my money back I don't know but these people should never be allowed to open a business again.”
Good Afternoon,
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and completely understand your frustration and disappointment.
We appreciate how upsetting it must have been to prepare for your installation, including removing your existing shed, only to be informed at short notice that your order could not proceed as planned. We also understand the concern and uncertainty caused by the subsequent administration process and the impact this has had on your refund.
We sincerely apologise for the inconvenience and distress this situation has caused. While we recognise that this does not change your experience, we appreciate you taking the time to share your feedback.
We wish you all the best for the future and are sorry that your experience with us ended in this way.
Kind Regards,
elbec Garden Buildings.
“Easy to use website, good communications & delivered as arranged - the driver was very courteous & placed all the parts in the alley at the side of my house. My handyman friend put it up solo over a couple of days - really pleased with how it looks!”
Good Afternoon,
Thank you for your fantastic 5-star review. We’re delighted to hear that you found our website easy to use, were pleased with the communication throughout your order, and that your delivery arrived as arranged.
It’s especially great to know that our delivery driver was courteous and happy to place the parts in a convenient location for you. We’re also thrilled to hear that your handyman was able to complete the build and that you’re really pleased with how it looks.
Thank you for choosing elbec and for taking the time to share your experience. We hope you enjoy your new garden building for many years to come!
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your fantastic 5-star review. We’re delighted to hear that you have been impressed with both the quality of our products and our delivery service.
It’s especially rewarding to know that you have chosen to order from us twice already. Your continued support means a great deal to us, and we truly appreciate your confidence in elbec.
Thank you for choosing elbec. We hope you continue to enjoy your purchases, and we look forward to serving you again in the future!
Kind Regards,
elbec Garden Buildings
“We are a charity. We paid over £5k for a shed. You cancelled our order and kept the money, because you are in administration. Then have the cheek to ask me for a review. 0 stars”
Good Afternoon,
Thank you for taking the time to leave your feedback. We are truly sorry to hear about your experience and completely understand your frustration, particularly given the significant value of your order and the impact this has had on your charity.
We sincerely apologise for the distress and disappointment caused by the circumstances. We appreciate that receiving a request to leave a review in these circumstances would have added to your frustration.
While we recognise that this does not change the situation, we are genuinely sorry for the impact this has had on you and your organisation. Thank you for taking the time to share your experience, and we wish your charity every success for the future.
We ask that you contact our Customer Care Team with your order details, who can review this further for you.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your fantastic 5-star review. We’re delighted to hear that your purchase is just what you were looking for and that you’ve been making good use of it during the recent hot weather.
It’s always wonderful to know that our products are being enjoyed and are making a real difference. Thank you for choosing elbec and for taking the time to share your experience.
We hope you continue to enjoy your purchase for many years to come!
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re very sorry to hear that you have still not received your order.
We understand how disappointing and frustrating this must be, and we sincerely apologise for the delay. If you have not already done so, please contact our Customer Care team with your order details so that we can investigate the status of your order and provide you with the latest update.
Thank you for your patience, and we apologise again for the inconvenience caused.
Kind Regards,
elbec Garden Buildings
“I was promised an update on delivery this week after a wait of a few months for my expensive greenhouse which I have paid for. No news and no update from Elbec, when I call each day to ask I'm told there is no update from the manufacturer. At the moment I'm not impressed.”
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you have been disappointed by the delay and the lack of a delivery update.
We completely understand how frustrating it is to be waiting for an expensive greenhouse, particularly after several months. While we are awaiting confirmation of your delivery from the manufacturer. We appreciate that this does not lessen your frustration, but we hope it provides some reassurance as to why we have not yet been able to give you a confirmed date.
We sincerely apologise for the delay and appreciate your patience. As soon as we receive confirmation from the manufacturer, we will ensure that you are updated as quickly as possible.
Thank you again for your feedback.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you are still waiting for your summerhouse due to the transport delay.
We completely understand that you are unable to review the product before it has been delivered, and we sincerely apologise for the inconvenience and disappointment caused by the delay.
We appreciate your patience and hope your summerhouse will be with you very soon. If you require an update on your delivery, please contact our Customer Care team and we will be happy to assist.
Thank you again for your understanding and for sharing your feedback.
Kind Regards
elbec Garden Buildings
“How can I leave a review of a product I have not received, poor website, misleading information, lack of updates, takes over a week to reply to any emails, if I ever receive my greenhouse, I still won’t be leaving a good review.”
Good Morning,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and understand your frustration, particularly as you have not yet received your greenhouse.
We sincerely apologise for the delays in responding to your emails and for the lack of communication regarding your order. We appreciate how disappointing it is when you are left waiting for updates, and we are sorry that the service you have received has not met the standards we aim to provide.
We would like the opportunity to investigate the status of your order and provide you with an update as soon as possible. Please contact our Customer Care team with your order details if you have not already done so, and we will be happy to assist.
Thank you for bringing your concerns to our attention. Your feedback is invaluable and helps us identify where we need to improve both our communication and customer service.
Kind Regards,
elbec Garden Buildings.
“Disappointed with very slow response time to an issue post delivery of shed and also with the quality of materials used for shed. Ended up costing me a further £60 to rectify issue and only a £25 goodwill gesture offered.”
Good Morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations.
We apologise for the delay in responding to your post-delivery concerns and understand how frustrating this must have been. We also appreciate your comments regarding the quality of the materials and are sorry that you felt you had to incur additional costs to rectify the issue.
We understand your disappointment with the goodwill gesture that was offered and regret that it did not meet your expectations. Customer feedback is important to us, and we take comments such as yours seriously as they help us review and improve both our products and the service we provide.
Thank you again for sharing your experience.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your fantastic 5-star review. We’re delighted to hear that you were so pleased with your first pergola that you came back to purchase a second one. There’s no better compliment than a returning customer!
It’s wonderful to know that both the ordering process and delivery met your expectations once again. Your kind feedback is greatly appreciated and will be shared with the team.
Thank you for choosing elbec. We hope you enjoy both of your pergolas for many years to come!
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your fantastic 5-star review. We’re delighted to hear that your delivery arrived on time and that our driver provided a friendly and helpful service.
It’s great to know that everything looks good so far and that you found the instructions clear. We hope the video guide proves useful when you begin the build and helps make the assembly process as straightforward as possible.
Thank you for choosing elbec, and we hope you enjoy your new garden building for many years to come!
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you are still awaiting your order and have not yet received a confirmed delivery date.
We understand how frustrating it is to be waiting for your garden product, particularly when you have not been provided with a clear update. We apologise for the inconvenience caused and appreciate your patience.
If you have not already done so, please contact our Customer Care team with your order details and we will be happy to look into the current status of your order and provide an update where possible.
Thank you again for your feedback. We hope to have your order delivered as soon as possible.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your 4-star review. We’re pleased to hear that you found your purchase to be a good value product.
We appreciate your feedback and thank you for choosing elbec. We hope you enjoy your new garden product for many years to come!
Kind Regards,
elbec Garden Buildings
“Where to start, it arrived as planned and I thought in good condition
I have tried to assemble the shed and found multiple items that are bent and unusable including trim and roof bearer's, the tongue and groove has many gaps and missing pieces, one apex was so bad, I shingled it over, I have only fitted one door so far as you can see in the photo it's warped,the felt is about as thin as the company could supply and still call it felt, they have replaced a couple of pieces but I was told the gaps are due to the hot weather and will close up when it gets damp. I attach the photos for you to see”
Good Afternoon,
Thank you for taking the time to leave your detailed feedback. We’re sorry to hear that your experience with your shed has not met your expectations.
We appreciate your comments regarding the damaged components, gaps within the tongue and groove boards, the door, and the roofing felt. We understand how disappointing it must be to encounter these issues during assembly, particularly after initially receiving the delivery in what appeared to be good condition.
Timber is a natural material and can be affected by changes in temperature and moisture levels, which can cause some movement. However, we understand your concerns regarding the extent of the issues you have described and appreciate you providing photographs to support your feedback.
We’re pleased that some replacement parts have already been arranged, and we would encourage you to continue working with our Customer Care team so that any outstanding concerns can be reviewed and addressed where appropriate.
Thank you again for sharing your experience. Your feedback is important and helps us continue to improve our products and service.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your fantastic 5-star review. We’re delighted to hear that you are pleased with your purchase and that you found it to be excellent value for money.
Your kind feedback is greatly appreciated and will be shared with the team. Thank you for choosing elbec, and we hope you enjoy your new garden product for many years to come!
Kind Regards,
elbec Garden Buildings
