“I was promised an update on delivery this week after a wait of a few months for my expensive greenhouse which I have paid for. No news and no update from Elbec, when I call each day to ask I'm told there is no update from the manufacturer. At the moment I'm not impressed.”
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you have been disappointed by the delay and the lack of a delivery update.
We completely understand how frustrating it is to be waiting for an expensive greenhouse, particularly after several months. While we are awaiting confirmation of your delivery from the manufacturer. We appreciate that this does not lessen your frustration, but we hope it provides some reassurance as to why we have not yet been able to give you a confirmed date.
We sincerely apologise for the delay and appreciate your patience. As soon as we receive confirmation from the manufacturer, we will ensure that you are updated as quickly as possible.
Thank you again for your feedback.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you are still waiting for your summerhouse due to the transport delay.
We completely understand that you are unable to review the product before it has been delivered, and we sincerely apologise for the inconvenience and disappointment caused by the delay.
We appreciate your patience and hope your summerhouse will be with you very soon. If you require an update on your delivery, please contact our Customer Care team and we will be happy to assist.
Thank you again for your understanding and for sharing your feedback.
Kind Regards
elbec Garden Buildings
“How can I leave a review of a product I have not received, poor website, misleading information, lack of updates, takes over a week to reply to any emails, if I ever receive my greenhouse, I still won’t be leaving a good review.”
Good Morning,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and understand your frustration, particularly as you have not yet received your greenhouse.
We sincerely apologise for the delays in responding to your emails and for the lack of communication regarding your order. We appreciate how disappointing it is when you are left waiting for updates, and we are sorry that the service you have received has not met the standards we aim to provide.
We would like the opportunity to investigate the status of your order and provide you with an update as soon as possible. Please contact our Customer Care team with your order details if you have not already done so, and we will be happy to assist.
Thank you for bringing your concerns to our attention. Your feedback is invaluable and helps us identify where we need to improve both our communication and customer service.
Kind Regards,
elbec Garden Buildings.
“Disappointed with very slow response time to an issue post delivery of shed and also with the quality of materials used for shed. Ended up costing me a further £60 to rectify issue and only a £25 goodwill gesture offered.”
Good Morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations.
We apologise for the delay in responding to your post-delivery concerns and understand how frustrating this must have been. We also appreciate your comments regarding the quality of the materials and are sorry that you felt you had to incur additional costs to rectify the issue.
We understand your disappointment with the goodwill gesture that was offered and regret that it did not meet your expectations. Customer feedback is important to us, and we take comments such as yours seriously as they help us review and improve both our products and the service we provide.
Thank you again for sharing your experience.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your fantastic 5-star review. We’re delighted to hear that you were so pleased with your first pergola that you came back to purchase a second one. There’s no better compliment than a returning customer!
It’s wonderful to know that both the ordering process and delivery met your expectations once again. Your kind feedback is greatly appreciated and will be shared with the team.
Thank you for choosing elbec. We hope you enjoy both of your pergolas for many years to come!
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your fantastic 5-star review. We’re delighted to hear that your delivery arrived on time and that our driver provided a friendly and helpful service.
It’s great to know that everything looks good so far and that you found the instructions clear. We hope the video guide proves useful when you begin the build and helps make the assembly process as straightforward as possible.
Thank you for choosing elbec, and we hope you enjoy your new garden building for many years to come!
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you are still awaiting your order and have not yet received a confirmed delivery date.
We understand how frustrating it is to be waiting for your garden product, particularly when you have not been provided with a clear update. We apologise for the inconvenience caused and appreciate your patience.
If you have not already done so, please contact our Customer Care team with your order details and we will be happy to look into the current status of your order and provide an update where possible.
Thank you again for your feedback. We hope to have your order delivered as soon as possible.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your 4-star review. We’re pleased to hear that you found your purchase to be a good value product.
We appreciate your feedback and thank you for choosing elbec. We hope you enjoy your new garden product for many years to come!
Kind Regards,
elbec Garden Buildings
“Where to start, it arrived as planned and I thought in good condition
I have tried to assemble the shed and found multiple items that are bent and unusable including trim and roof bearer's, the tongue and groove has many gaps and missing pieces, one apex was so bad, I shingled it over, I have only fitted one door so far as you can see in the photo it's warped,the felt is about as thin as the company could supply and still call it felt, they have replaced a couple of pieces but I was told the gaps are due to the hot weather and will close up when it gets damp. I attach the photos for you to see”
Good Afternoon,
Thank you for taking the time to leave your detailed feedback. We’re sorry to hear that your experience with your shed has not met your expectations.
We appreciate your comments regarding the damaged components, gaps within the tongue and groove boards, the door, and the roofing felt. We understand how disappointing it must be to encounter these issues during assembly, particularly after initially receiving the delivery in what appeared to be good condition.
Timber is a natural material and can be affected by changes in temperature and moisture levels, which can cause some movement. However, we understand your concerns regarding the extent of the issues you have described and appreciate you providing photographs to support your feedback.
We’re pleased that some replacement parts have already been arranged, and we would encourage you to continue working with our Customer Care team so that any outstanding concerns can be reviewed and addressed where appropriate.
Thank you again for sharing your experience. Your feedback is important and helps us continue to improve our products and service.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your fantastic 5-star review. We’re delighted to hear that you are pleased with your purchase and that you found it to be excellent value for money.
Your kind feedback is greatly appreciated and will be shared with the team. Thank you for choosing elbec, and we hope you enjoy your new garden product for many years to come!
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your fantastic 5-star review. We’re delighted to hear that you were pleased with the service you received.
Your kind feedback is greatly appreciated and will be shared with the team. Thank you for choosing elbec, and we hope you enjoy your new garden product for many years to come!
Kind Regards,
elbec Garden Buildings.
“Positives: Good price, very quick delivery and looks good. Generally pleased with it.
Negatives: There doesn’t seem to be much quality control checking going on. We’ve ended up with 2 panels where you can see daylight through the weather boards! Not sure it’ll be very watertight. Doors are a little warped too.”
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you were happy with the price, the speed of delivery, and the overall appearance of your garden building.
We’re sorry to hear about the issues you experienced with the weatherboards and the doors. Timber is a natural material and some movement can occur as it acclimatises, but gaps that allow daylight through and concerns about weather resistance are something we would like the opportunity to review.
If you have not already done so, please contact our Customer Care team with your order details and photographs of the affected panels and doors. We will be happy to assess the concerns with the manufacturer and assist in finding a suitable resolution.
Thank you again for your balanced feedback. We appreciate your comments, as they help us continue to improve our products and service.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your fantastic 5-star review. We’re delighted to hear that you were pleased with the customer service you received and that our team was able to respond promptly to your enquiries.
It’s especially rewarding to know that you would choose to shop with us again. Your kind feedback is greatly appreciated and will be shared with the team.
Thank you for choosing elbec. We look forward to helping you again in the future!
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your 4-star review. We’re delighted to hear that you were pleased with the delivery, the quality of your purchase, and your overall experience.
We’re sorry to hear that you are still waiting for your refund for the returned items. We understand how frustrating this can be and apologise for the delay. If this has not yet been resolved, please contact our Customer Care team with your order details and we will be happy to look into this for you.
Thank you again for your feedback and for choosing elbec. We hope to have the refund resolved for you as quickly as possible.
Kind Regards,
elbec Garden Buildings
“I paid for someone to help me assemble the shed on the day it was due to be delivered, but found out a week or so before that it would be delivered a day later than planned. When it was delivered, i asked if there were instructions and told they were in the pack, but they were not. I only found this out having paid for someone to help me assemble it today. Which we were not able to do without the instructions.”
Good Morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must have been to have arranged assistance for the assembly, only to experience a change to the delivery date and then be unable to begin because the instructions could not be located.
The assembly instructions are normally secured to the underside of one of the panels, and we apologise if these were not immediately apparent. As soon as we were made aware of the issue, we provided you with a copy of the instructions by email so that you could proceed with the installation.
We appreciate your feedback and are sorry for the inconvenience caused. Your comments help us identify where we can improve both our products and the information provided to customers.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your fantastic 5-star review. We’re delighted to hear that you were pleased with the quality of your purchase and found it easy to assemble.
Your kind feedback is greatly appreciated. Thank you for choosing elbec, and we hope you enjoy your new garden product for many years to come!
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your fantastic 5-star review. We’re delighted to hear that you were pleased with the quality of your purchase and the prompt service you received.
Your kind feedback is greatly appreciated and will be shared with the team. Thank you for choosing elbec, and we hope you enjoy your new garden product for many years to come!
Kind Regards,
elbec Garden Buildings.
“Bought a Rowlinson mower store from Elbec, cheaper than purchaisng direct. Easy transaction, good comms and very quick delivery. Very satisfied with product and service.”
Good Afternoon,
Thank you for your fantastic 5-star review. We’re delighted to hear that you found your Rowlinson mower store at a great price and that you were pleased with both the product and the service you received.
It’s great to know that the ordering process was straightforward, our communication kept you informed, and your order was delivered quickly. Your kind comments are greatly appreciated and will be shared with the team.
Thank you for choosing elbec. We hope you enjoy your new mower store for many years to come.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you are still awaiting delivery of your order.
We understand how frustrating it is when you are waiting for your garden building to arrive, and we sincerely apologise for the delay. We would encourage you to contact our Customer Care team if you have not already done so, and we will be happy to provide you with the latest update on your order and expected delivery timescale.
Thank you for your patience, and we apologise again for the inconvenience caused.
Kind Regards,
elbec Garden Buildings
