“Just don't buy it. Within two weeks of it going up the roof and window leaked and one of the windows from the shed to the greenhouse popped open, even though it is, theoretically fixed. It's shoddy. The customer service, which is MGP not Elbec, is rude and unhelpful. Even before installation it's a real battle to persuade them it should go in your garden. To be honest, I wish I hadn't bothered.”
Good Morning,
Thank you for taking the time to leave your review.
We are glad to hear that your chosen garden feature has met your expectations upon assembly. If you need any assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are thrilled to hear you found the product superb and that your chosen garden feature has met your expectations. If you need any assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your kind review.
We are delighted to hear that the product fits really well and that you are satisfied with it. We aim to provide customer satisfaction, and we are pleased that our aim has been met with your order. If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your wonderful review.
We are pleased to hear the greenhouse arrived as planned, was easy to install, and that the bundle with automatic window, louvres, and shelving met your needs. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear that the item was easily assembled and that you’re satisfied with its performance. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Pieces of wood that needed to be planed to fit. Not enough black screws provided. And it was fiddly to construct. Not sure it’s the best quality but you get what you pay for I suppose”
Good Afternoon,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the concerns that you have experienced with your order. If you require any assistance, please do not hesitate to contact our Customer Care Team.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings.
“The website was very easy to navigate and informative. I was able to arrange a delivery that was suitable for me to be in for. A very friendly and competent chat from their customer service team reassured me that I had made my decision with the right company.”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are pleased to hear that the website was easy to navigate and informative, and that you were able to arrange a delivery suitable for you. It’s great to know our customer service team came across as friendly and competent, and reassured you that you had chosen the right company. We aim to provide customer satisfaction, and it is wonderful to know that it has been met with your order.,
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“From looking online and ordering the shed, the hole experience was excellent. I wax kept informed of how the order was progressing and on the day of the delivery I was able to track my order all the way. A wonderful and trouble free transaction.”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are delighted to hear that the order process and delivery tracking were all smooth and trouble-free for you. We aim to provide customer satisfaction, and we are pleased that it has been met with your order.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Exactly as described. Looks good in the corner of my garden. Built in 2hrs 40mins by the two men who delivered it. They did an excellent job, no mess left behind. I am very pleased with all aspects of my purchase.”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We’re delighted to hear that your chosen Garden Feature is exactly as described, fits nicely in your garden, and that the delivery team did a satisfactory job for you.
If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind comments.
We’re delighted to hear that your budget shed arrived with all parts present and correct, and that our customer service team communicated well. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“We have just erected our new greenhouse and are extremely pleased as to how it looks and it’s rigidity on the timber sleeper base. We are novices in building a greenhouse but found the instructions easy to follow. The only advice we would offer would be to check the immediate pages for every step as sometimes there is important information that can assist you in completing each task correctly. We are now looking forward to planting our seeds etc and hopefully we will have a great summer harvest of flowers for the garden pots and vegetables for our dinner table.”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We’re delighted to hear your greenhouse looks great and that the timber sleeper base feels sturdy. It’s wonderful that you found the instructions easy to follow overall, and we’ll take on board your tip to check the immediate pages for important information.
If you need any further assistance as you start planting, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Not very good the upright posts are too small as are the roof bearing trusses, the door only just fits and the window Perspex is so thin I will have to replace it with something stronger. I will not be buying another shed from ELBEC again.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with your shed. The concerns you’ve described suggest some components may not have met our expected standards.
If you haven’t already, please contact our Customer Care Team with your order details so we can review and advise on the best resolution.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are pleased to hear that you found our service helpful and that the delivery was on time. If you need any further assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Absolutely fantastic service! Website really informative as to how your item is going to be delivered. I had a txt message the day before and the day of. I could also track the driver so knew exactly when it was going to arrive. Driver was absolutely fantastic couldn’t of been more helpful! A brilliant service from start to finish 😊”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are thrilled to hear that you found our service fantastic, the website informative, and that you appreciated the tracking and the driver’s help. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Big trauma over Christmas happily resolved by Elbec's excellent customer service. I bought my wife a polycarbonate greenhouse for the allotment for Christmas as a surprise. After I missed the initial delivery my wife found out and said she did not want a polycarbonate greenhouse. It was too late to stop the the re-delivery. I contacted Elbec and they were very helpful, saying i should turn away the delivery and they would refund the price, which they did. I Then ordered an Elite glass greenhouse, but without any staging. Buying the staging separately was more expensive, but Elbec talked to Elite and got the staging added to the original order. The greenhouse is now erected down the allotment and my wife is very happy.”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are delighted to hear that our customer service helped resolve the issue smoothly and that the Elite glass greenhouse with staging was arranged to suit your needs. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Seems to be a quality product at a good price. The instructions are comprehensive and easy to follow - reason for loss of a star is that a coupe of elements are missing from the instructions and may need to be amended. Firstly part 3017 (2) are listed in the parts but do not appear anywhere in the instructions. They appear to be some sort of seal but no idea where they go? Similarly part 4037 - the magnetic catch- it is shown where to fit it but no explanation as to how it works ?
It is easy to build but don’t try on a windy day and also make sure it is anchored in some way.”
Good Afternoon,
Thank you for taking the time to share your experience.
We’re glad to hear you feel the product is of good quality and represents good value. I’m sorry for the confusion caused.
We’re also glad you found the build straightforward and please ensure the structure is securely anchored, especially on windy days. If you need any further help or parts, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“This product gets one star because the final shed is a decent enough shed for my bike. However, it loses multiple stars because it is almost impossible to assemble correctly, especially by yourself. I enlisted the help of a professional handyman, and it took us 3 full days to assemble. The instructions (both paper and video from the Absco website) were appalling, and incredibly difficult to follow. The components didn't match what was needed, and the panels had holes where they weren't supposed to be, and no holes where there were. The screws and rivets were of poor quality, so we had to buy some more. I would advise caution before buying this because of the intense frustration experienced when assembling.”
Good Afternoon,
Thank you for taking the time to share your experience.
We’re sorry to hear about the difficulties you faced during assembly and the issues with the components and instructions.
Please get in touch with our Customer Care Team with your order number and any photos or details of the faulty parts so that our Customer Care Team can assist you with the parts.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are pleased to hear that the wooden Arch went up well and that you were happy with the service. If you need any assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
