“Although the sevice was good generally I found it difficult to speak to anyone as the phones were not
manned and the answer phone was cut short.
I know emailing was an option but it's not what i'm confident in doing.
Thank you
Barbara Randle”
“Arrived battered on one side. Reached out to company with photos but no response. Had to do repairs ourselves. These things happen in transit sometimes but a response would have been appreciated. Fine for bike storage but not sure how long it will last. Had to reinforce floor as really flimsy.”
“absolutley terrible, the arch is faulty have provided numerous photos's and opened a case with Paypal, Elbec agreed to arrange a collection with forest garden ,however the collection driver never showed up, despite waiting in all day, Elbec now have changed the agreement and instead of re-arranging are insisting I return the arch at my own expense, this is completely unacceptable, its not my fault the orginal collection did not turn up, I should not be held hostage because elbecdo not wish to pay the refund and Forest Garden haven't collected the arch. I may well take legal advice as this is out of order on all counts.”
“Very pleased with item. No missing parts , preservative completely dry enabling the application of paint.
Eight pre-assembled sub assemblies keeps onsite work down.”
“The time slot for delivery was emailed at 04.00 showing a delivery time before I had got up. Thre's little point in sending a delivery slot by email at that time in the morning. Who do you think would possibly read it at 04.00?”
“My greenhouse arrived with three very warped doors. Upon contacting the garden centre I was informed it was due to the heat. I don’t think so. They arrived warped. After a few emails they have now agreed to send new doors. Let’s hope these are not warped. It might be a good idea in future if orders were checked before they were sent for delivery.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that your fencing order was fulfilled successfully. As an authorised retailer, we work closely with our trusted manufacturers, including Forest Garden, who manufacture and supply many of the products available through us.
In this instance, your order was placed with elbec Garden Buildings and fulfilled by Forest Garden directly. We appreciate your feedback and are pleased that the process allowed your order to be completed.
Thank you again for sharing your experience.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Excellent website and options. Delivery date slipped by a few days from that agreed, otherwise would have given 5 stars. Delivered exactly where we wanted. Delighted at the extent of pre-assembly, which will be a huge help when we come to put it up next week.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that you found our website and product options excellent, and that you were happy with the level of pre-assembly provided. It is also great to know that your delivery was placed exactly where you wanted it.
We apologise that the delivery date slipped by a few days and appreciate your understanding. Your feedback regarding the delivery experience has been noted and will be shared with the relevant teams.
We hope your installation goes smoothly and that you enjoy your new garden building.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with your 7x3 bike shed and that you found it to be a good quality product, easy to assemble and delivered on time.
We really appreciate you taking the time to share your feedback and are pleased to know you are very satisfied with your purchase.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Excellent communication, order was delivered as scheduled. The fencing and trellis I ordered was of the very high standard I have come to expect from Forest Gardens.”
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you received excellent communication throughout your order and that your delivery arrived as scheduled. It is also great to know that you are pleased with the quality of your Forest Garden fencing and trellis.
We really appreciate your kind feedback and your continued confidence in the products.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
