“Was able to get a duplicate of my previous order. The only thing was that the product code on my invoice was different to the product code on the website. Was a different code system completely. I suspect one was the manufacturers code the other was the Elbec code. The girl in the office didnt have a helo sheet which matched ones with the other . never mind”
Good Morning,
Thank you for taking the time to share your experience.
We are sorry for the confusion caused by the information on your chosen item. If you require assistance with your order to confirm that the item is the same as in your previous order, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are glad to hear that the delivery driver was helpful, the delivery was on time, and the item was nicely made. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I would have liked to rate 5 stars, but the assembly was hampered by poor construction of one of the side panels.
I was unable to attach the rear rails, until I had run a circular saw along the rear part, as there was too much overhang of the side rails.
I would imagine that not everyone has a circular saw to hand, good thing I had.
Otherwise, my advice would be, don't lift the side rails with the top rail, as it will detach, because it's only pinned, with a staple.
Also, there is only space for 1 screw either side, to fix the roof.
All this considered, it's quite expensive for this quality.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are sorry to hear about the issues with the side panel and fittings during assembly. We appreciate your feedback as it helps us improve our products. If you do require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your kind review.
We are glad the product has met your expectations, and we have taken note that assembly was tricky for a novice. If you need any guidance or tips, or have questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your review.
We are pleased that the ordering process was easy, and we understand the weather has prevented rating the greenhouse yet. If you need any assistance or have any questions before the assembly, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Good price, promptly delivered. However one of the long screws fitted to hold on the side screen had been sheared off by the time the strong wrapping was cut. Otherwise good condition on delivery.”
Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that you are satisfied with the product and delivery, and we’re sorry to hear about the damaged screw. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are glad our team could help quickly with a new quote after the storm, and that the process was smooth for you. If there’s anything else you need or if you have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I finally got there and I’m fairly pleased with the result.
Delivery had been delayed, taking me into colder and shorter days by the time it arrived. The driver seemed to expect a welcome party of at least two people to off-load the nine boxes that my store came in. Heavy rain had dampened his enthusiasm to assist. The cardboard boxes soon became soggy and weak. Some were very heavy.
I was expected to confirm that everything was present and correct but there was no manifest to check against and nothing to tell me whether any of the boxes contained any parts list (maybe because none of them did).
When I finally located the (soggy) building instructions I found them rather difficult to follow. It was nicely printed A4 manual of 68 pages filled with pictures but no written instruction. I assume this is a universal way to address all languages but some details seemed incomplete. Because it was a “one size fits all” document, it tried to cover all variants of my building. Some details took time to understand because the orientation was different from the image they referred to. You need to go carefully to avoid mistakes!
An accessories pack contained a spanner for the tiny bolts, which was a nice touch, but not for the more substantial ones. I found a large nail which came without explanation and also what seemed to be a bottle opener. Sadly, the bottles to which it may have been applied were nowhere to be seen. The instructions implore you to have one or two helpers (some walls can be unwieldy) but they only supplied one pair of gloves (sheet metal can have sharp edges) - maybe one glove each (if left and right handed)?
There was a page of “full-size” images of the fixings, to assist identification but the real items were larger. If you are used to flat pack assembly, guided by pictures without a narrative, you may find the going easier than I did. Some assembly was rather fiddly due to the small size of the nuts and bolts and the tiny spaces to place them within. If you have fat fingers or a clumsy disposition, you may find construction a bit of a challenge. Expect to drop and lose some of the fixings but don’t worry as there seem to be plenty to spare. I found a strong magnet to be a useful accessory.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are pleased you are delighted with the result, though we’re sorry to hear about the delays, soggy boxes, and the challenges with the instructions and fittings.
We appreciate your detailed feedback, as it helps us improve. If you’d like, we can review your order for any missing items, provide a clearer assembly guide or offer support with any parts that may require replacement. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback.
We are pleased to hear that you are delighted with the shed, and that Raphael delivered with a helpful and pleasant manner. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your positive experience with us.
It is wonderful to hear that you are satisfied with the shed and that you felt it offered good value for money. It’s lovely to hear that Raphael delivered the shed and was pleasant and helpful.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Product is good, delivery a drama only 2 out 3 parcels arrived, delaying installation for a week, original parcel did arrive damaged, thank goodness your operative had sent a backup.”
Good Afternoon,
Thank you for sharing your feedback with us.
We are glad the product has met your satisfaction, and we’re sorry for the delivery issues and the damaged original parcel. It’s great to hear our backup arrived and helped keep the installation on track. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your kind comments on our product and service.
We are thrilled to hear that you are satisfied with both the product and the after-sales follow-up. It's great to know that Sharon's efforts made a positive impact on your experience. Your satisfaction is our priority. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Not Rolls Royce, but really good value product, although lacking finishing details - no door hook backs, no inside handles, poor floor finish. Side shed very useful feature.
Good range of options, particularly welocmed the erection service and factory paint finish.”
Good Afternoon,
Thank you for taking the time to share your insights with us.
We appreciate your constructive feedback regarding the finishing details, and we are glad to hear that the side shed and the available options were to your liking. Your comments are important to us, as they help us enhance our products and services. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to provide your feedback.
We are glad to hear that you are pleased with the product itself, but we sincerely apologise for the slow delivery and communication issues you encountered. Your comments are valuable to us, and we are actively working to improve our processes to ensure a better experience for our customers in the future.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your thoughtful review with us.
We are glad to hear that you find our product has met your expectations. Your feedback helps us continue to provide quality options for all our customers. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive feedback with us.
We are thrilled to hear that your log store was delivered on time and met your quality expectations. Your satisfaction is incredibly important to us, and we truly appreciate your feedback. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good looking shed with well made panels. I only have 1 gripe and that is the instructions to put the door hinges are not clear enough as does not state clearly which way they go on, so I brought some decorative shed door hinges that where plain and simple to use.”
Good Morning,
Thank you for your valuable feedback regarding the shed and the assembly instructions.
We appreciate your compliments on the shed's appearance and the finish of the panels. We are also sorry to hear about the confusion with the door hinge instructions. Your suggestion about providing clearer directions is important to us, and we'll take that into consideration for future improvements. We're glad you found a solution with the decorative hinges!
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive experience with us.
We are pleased to hear that you are pretty happy with the whole process. Your satisfaction is important to us, and we strive to create a smooth experience for all our customers. If you have any further questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your thoughtful review.
We appreciate your feedback regarding the shed. Our aim is to provide products that meet our customers' needs, and we are glad to hear that you find it decent. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback with us.
We are glad to hear that the shipping confirmation process was followed by a timely delivery and that our driver brought some cheer along the way. Your satisfaction is important to us, and we truly appreciate your support. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
