“Purchased a canopia shed. Ordering was easy and I was kept informed of my order status and delivery times. Great service and would certainly recommend this company”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you were satisfied with the easy ordering, kept informed about your order status and delivery times, and would recommend us.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you are satisfied with everything. We aim to provide customer satisfaction, and it is wonderful that it has been met with your order.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that ordering and delivery were straightforward for your chosen garden feature.
If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review. We are glad to hear the assembly was easy and that the finished look is to your satisfaction.
If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The instructions were easy to follow, but it did take a day for 3 of us to build it. It was difficult to get the hinges in correctly so that the door and windows shut correctly and stay shut. The window catches are not very good quality. Having said all of that our granddaughter loves it and it looks very pretty.”
Good Afternoon,
Thank you for sharing your experience. We are glad your granddaughter loves the playhouse, which looks lovely.
We are sorry to hear about the hinge and window issues and the window catches. We’ll note this feedback and are here to help. If you’d like, we can guide you through adjustments.
Please don’t hesitate to contact our Customer Care Team with your order details if you need further assistance.
Kind Regards,
elbec Garden Buildings
“Excellent building delivery was good
Very impressed only problem was I was
given 5 M instead of 6 M of felt for roof
Luckily I has some spare although it was a different colour i”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad you are impressed with the building and delivery. We are sorry to hear about the discrepancy with the roof felt, and if you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Quality service from Elbec, arrived quickly & on time. Easy to erect the Salisbury Arbour, despite being an 80 yr old DIY'er, completed on my own in less than two hours! Looks good, but probably requires painting/staining to improve visual appearance as timber, although well treated, has many knots/imperfections. Maybe requires a sixth seating slat to reduce gaps between seat slats? Overall, a good product for the garden.”
Good Morning,
Thank you for taking the time to leave your kind review.
We are pleased to hear the Arbour went together quickly and that you are satisfied with the service and your chosen garden feature. We have noted your feedback, and this will be shared with the team, as all comments and feedback are taken on board.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your positive review.
We are glad you are satisfied with the product, and we appreciate your feedback about the delivery time. If you require any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you found the summerhouse within your price range. If there’s anything else we can assist with or if you have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your kind words.
We are delighted that the pergola fits beautifully with the garden ambience, and you are satisfied with your new garden feature. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“A very good company to do business with, a very prompt email explaining the delivery process and a follow up on the day.The delivery driver was excellent and very helpful.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear you were happy with our prompt email about the delivery process and that the delivery driver was excellent and helpful.
If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I’ll check on my delivery. I found one or two items missing and they were replaced within two days without quibble. The delivery drivers went above and beyond and volunteered to put my greenhouse delivery into my back garden rather than at the curbside as expected.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that any missing items were resolved quickly and that our delivery team went above and beyond to help with your greenhouse delivery.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The overall archway was better than anticipated. The reason rating of 4 is one of the cross corner pieces was cracked from end to end on both sides. Obviously not checked prior to despatch. Was a bit worried it might break completely when fixing together.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that one cross-corner piece arrived cracked and that you had concerns about fixing it.
Please contact our Customer Care Team with your order number so we can arrange a replacement part or a suitable solution as quickly as possible.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your review.
We are glad the shed was easy to order, arrived on time, and that any issues were resolved after you contacted us. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Had a few things missing for the roof of the shed was resolved in about 4 days found the felt for the roof very delicate could do with it being a bit stronger also found the instructions hard to follow could of been a bit clearer when finished looks good”
Good Morning,
Thank you for taking the time to leave your review.
We are glad the missing roof items were resolved promptly and that the finished shed looks good. We are sorry the roof felt was not as you had expected, and the instructions were hard to follow; your feedback helps us improve. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Lovely green house, (6 x 6') now it's up very pleased but it was a fiddle. The reason for the missing star - I wish the instructions had stressed the importance of the base being absolutely square before continuing to build. As I found out to my cost it will not pull square as you continue to build. Having said that it's a great addition to the garden. Could the panels be a bit thicker in future models ? They are a bit rattly and I've used door draught excluder pushed up inside the frame to stop them banging about.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased the greenhouse is up and that you are satisfied with it overall. We are sorry to hear about the issue with squareness during assembly.
To help prevent misalignment, please double-check that the base is perfectly square and level before continuing assembly. If you need any assistance with adjusting or realigning, our Customer Care Team are on hand to help. We appreciate your feedback about panel thickness and will pass this on to the product team.
If there’s anything else you need, please don’t hesitate to contact us.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are glad to hear the greenhouse is a super little addition to your garden and that it was easy to put together, even if the tiny screws required a bit of fiddling.
If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are glad to hear that your chosen garden feature has met your expectations upon assembly. If you need any assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Seems to be a quality product at a good price. The instructions are comprehensive and easy to follow - reason for loss of a star is that a coupe of elements are missing from the instructions and may need to be amended. Firstly part 3017 (2) are listed in the parts but do not appear anywhere in the instructions. They appear to be some sort of seal but no idea where they go? Similarly part 4037 - the magnetic catch- it is shown where to fit it but no explanation as to how it works ?
It is easy to build but don’t try on a windy day and also make sure it is anchored in some way.”
Good Afternoon,
Thank you for taking the time to share your experience.
We’re glad to hear you feel the product is of good quality and represents good value. I’m sorry for the confusion caused.
We’re also glad you found the build straightforward and please ensure the structure is securely anchored, especially on windy days. If you need any further help or parts, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“A good product; would be good if the papers included an emphasis on the likely time to be taken for construction; two persons certainly and possibly 10 hours or so to put together.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are glad to hear that you are satisfied with the product. We appreciate your suggestion, and your comments have been taken on board, as all feedback is taken seriously. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
