“Very pleased with the end result, bar some slight spliting of on some of the wood elements. Overall a good outcome. Customer service rsponsive to queries and request to change delivery date.”
Good Afternoon,
Thank you for taking the time to leave your review.
We’re pleased to hear that you are very happy with the finished result and that our Customer Care team was responsive to your queries and able to assist with changing your delivery date.
We appreciate your comments regarding the slight splitting on some of the timber components. As timber is a natural material, small splits can occasionally occur and are often cosmetic in nature, but we understand your observations and value the feedback.
Thank you again for your kind comments and balanced review. We hope you enjoy your garden building for many years to come.
Kind Regards,
elbec Garden Buildings
“Although the sevice was good generally I found it difficult to speak to anyone as the phones were not
manned and the answer phone was cut short.
I know emailing was an option but it's not what i'm confident in doing.
Thank you
Barbara Randle”
Good Afternoon,
Thank you for taking the time to leave your review.
We’re pleased to hear that you were happy with the service you received overall.
We appreciate your feedback regarding our telephone availability and understand that speaking to someone directly is important, especially if email is not your preferred method of communication. We are always looking for ways to improve our customer experience and will take your comments on board.
Thank you again for choosing us, and we hope you enjoy your new garden building for many years to come.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that your fencing order was fulfilled successfully. As an authorised retailer, we work closely with our trusted manufacturers, including Forest Garden, who manufacture and supply many of the products available through us.
In this instance, your order was placed with elbec Garden Buildings and fulfilled by Forest Garden directly. We appreciate your feedback and are pleased that the process allowed your order to be completed.
Thank you again for sharing your experience.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Excellent website and options. Delivery date slipped by a few days from that agreed, otherwise would have given 5 stars. Delivered exactly where we wanted. Delighted at the extent of pre-assembly, which will be a huge help when we come to put it up next week.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that you found our website and product options excellent, and that you were happy with the level of pre-assembly provided. It is also great to know that your delivery was placed exactly where you wanted it.
We apologise that the delivery date slipped by a few days and appreciate your understanding. Your feedback regarding the delivery experience has been noted and will be shared with the relevant teams.
We hope your installation goes smoothly and that you enjoy your new garden building.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with both the product and the service you received.
We really appreciate you taking the time to share your feedback.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“7x7 summer house delivered on time drive was really helpful, construction of the summer house was ok did find the windows and doors didn't fit right so lots of adjustment was needed but overall a good price and a nice shed,”
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that your summer house was delivered on time and that you found the delivery driver helpful. However, we are sorry to learn that you experienced issues with the fit of the windows and doors and that adjustments were required during construction.
We appreciate your comments regarding assembly and fit, and these will be shared with the relevant teams for review. It is good to know that overall you feel the product represents good value and meets your needs once completed.
Kind regards,
elbec Garden Buildings
“A good design flawed by “built to a budget”. The first trellis was twisted but replaced without quibble. It would have really helped if screw holes
were pre-drilled to avoid error (mine). However, it’s up and looks good. I just hope it lasts a few years, and by a few, I mean many.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you are happy with the overall design and appearance of your trellis, and that the replacement of the initial part was handled promptly. We are sorry to hear that you experienced an issue with a twisted component and that assembly was more challenging due to the lack of pre-drilled holes.
Your feedback regarding ease of installation is appreciated and will be shared with the manufacturer for review. We hope that now it is installed, you are able to enjoy it for many years to come.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 4-star review.
We are delighted to hear that you have successfully built your arbour on your own — that’s fantastic to hear! It is great to know you are pleased with your purchase overall.
We really appreciate you taking the time to share your experience and hope you enjoy your new arbour for many years to come.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you were pleased with our service and really appreciate you taking the time to share your feedback.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your 5-star review.
We are delighted to hear that you are pleased with your pergola and that you found it to be of great quality and straightforward to assemble.
We appreciate your comments regarding the installed height and are pleased to hear that it still works well within your garden space. Your feedback is greatly appreciated.
Kind regards,
elbec Garden Buildings
“Delivery by Andy W, was spot on.
Earlier on the day, than I had expected.
All parts complete.
Bad weather affected the build time.
The feather edge boards are quite knotty and daylight can be seen through a lot of them. No ingress of water as of yet.
😀”
Good Morning,
Thank you for taking the time to leave a review.
We are glad that delivery had taken place on the day you expected and that all parts were complete. We would recommend to apply a water repellent to the timber to help minimise any excess moisture being absorbed into the timber, which is likely to decrease any potential water ingress.
If you need any further assistance, please feel free to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The arch we purchased is beautiful! The instructions for construction were clear. We erected the arch after we had painted wood preserve on the pieces, as we noticed that there were already one or two cracks in the wood before we started putting the arch together. I have attached a photo of one of them. Nevertheless, the arch looks lovely in our garden as a replacement for one that we have had for about 17 years!”
Good Morning,
Thank you for taking the time to share your review with us.
We are glad the arch looks lovely and that the instructions were clear. We are sorry to hear about the pre-existing cracks and appreciate you sharing the photo.
If you’d like any assistance or guidance on the timber, please contact our Customer Care Team with your order details.
Kind regards,
elbec Garden Buildings
“Very pleased with the quality.
I delayed the delivery of my item as I was away.
Delivered my item on the week requested with no fuss
Great delivery driver, very nice and so helpful
Very pleased”
Good Afternoon,
Thank you for taking the time to leave a review.
We are glad to hear you are pleased with the quality, that delivery happened as requested, and that the driver was helpful.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave a review.
We are glad the order was easy to place and delivered on time. We aimt to provide customer satisfaction, and we are glad that it has been met with your order.
If you’d like to discuss the product further, please feel free to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Great customer service, but the product was very confusing to put together non of the parts were numbered or labelled and also the instruction booklet was also vague. It had illustrations but most was guess work. We ended up with 4 pieces of metal. One could fathom out where they went and there were no holes drilled for the lock.”
Good Afternoon,
Thank you for taking the time to leave a review.
We are sorry to hear the assembly was confusing and that parts weren’t numbered or labelled, and that the instruction booklet seemed vague.
If you’d like to discuss this further or need guidance, please contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave a review.
We are pleased to hear that you found our service helpful. We do aim to provide customer satisfaction, and it is wonderufl to know that it has been met with your order.
If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave a review.
We are glad to hear you found our communication and delivery information helpful. We aim to provide customer satisfaction, and it is wonderful to hear that we have been able to meet your expectations.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Everything was there, nothing damaged, great delivery. Just had to cut down one panel in the roof but easy enough with a Stanley knife.
Already growing! Thank you”
Good Afternoon,
Thank you for sharing your review with us.
We are glad the order arrived complete and undamaged, and that the roof panel was easy to adjust. It’s great to hear you’re already growing!
Kind regards,
elbec Garden Buildings
“Purchased a canopia shed. Ordering was easy and I was kept informed of my order status and delivery times. Great service and would certainly recommend this company”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you were satisfied with the easy ordering, kept informed about your order status and delivery times, and would recommend us.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
