Good Afternoon,
Thank you for taking the time to leave your thoughtful review.
We are pleased to hear that you found your chosen garden building meets satisfaction. It is great that the construction went smoothly and straightforward for you. Should you have any questions or require further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Courier very poor Text to say it was between 17.30 and 19.30 then 22.10.
Text me then to say driver has run out of driving hours.ruined mother's day meal as couldn't go.
Sharon from your customer service was amazing.acredit to your company”
Good Morning,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience caused by the courier service, and we understand how disappointing it must have been to experience delays, especially on such an important occasion as Mother's Day. It’s great to hear that Sharon from our customer service team was able to assist you effectively. Your appreciation of her efforts is much valued.
If there's anything else we can do to make your experience better, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your lovely review.
We are so pleased to hear that you found the building has met your expectations and that the addition to your garden was an easy experience. Your feedback is greatly appreciated, and it means a lot to us. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Ordering was easy, but delivery was sooner than anticipated. The delivery men/drivers were very friendly and efficient.
As yet we have not put up our Pergola but all the parts appear to be in a good condition.”
Good Morning,
Thank you for your positive review of your recent experience with us.
We’re glad to hear that the ordering process was straightforward and that our delivery team made a good impression with their friendliness and efficiency. It’s great to know that everything arrived in good condition. We hope you enjoy assembling your Pergola and creating a lovely space in your garden. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I'm very happy with the finished product,but would go on to say that the instructions were difficult to follow. The space my greenhouse was going to live is enclosed on two sides which made it difficult to erect insitu and square the base. I also went round all panels with silicone.”
Good Morning,
Thank you for taking the time to share your review with us.
It is delightful to hear that you are satisfied with the finished Greenhouse. We are sorry for the disappointment caused during the assembly with the instructions, and your comments have been taken on board. If you require any assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Excellent service and good value. Only slight downside was the instructions, I believe more narrative is needed rather than pictures which were difficult to understand.”
Good Morning,
Thank you for taking the time to share your thoughtful review.
We are delighted to hear that you had a positive experience with us. We aim to provide excellent service, and it is pleasing to hear that we have met this with your order. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your review with us.
We are glad to hear that your garden shed arrived as described, and pleased that our Customer Care Team was able to assist you with the door. We appreciate your understanding and patience throughout this process. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The product is great and now made, is sturdy and the perfect size for a smaller garden. I would add though, it did require a lots more specialist construction to put together than I had expected. I needed help and particular tools to construct it which hadn’t expected.”
Good Afternoon,
Thank you for taking the time to share your thoughtful review with us.
We are so glad to hear that you’re satisfied with the completion of your chosen garden feature. Your satisfaction means a lot to us. If you need assistance or have any enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Although my husband did manage to assemble the shed, he found the instructions unclear to follow. Twice as many screws as required. Also the main doors and shelving units also had to be shaved in order to actually fit in. Luckily my husband is experienced and had the tools to do it. Lovely now that it is up. I have painted it too.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
It is great to know that the garden building is standing proudly and that you have added your personal touch with some painting. If you need any assistance or have enquiries, our Customer Care Team remains at hand to offer any help you need.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your comments with us.
We offer our apologies for the incorrect pack supplied, and we understand how frustrating that can be. If you require assistance or need to discuss this further, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Overall happy with the shed, although the floor is extremely thin and needed a thicker topper put on as my lawnmower made it sag. (Standard size petrol mower) The door hinge screw positions clash with nails, so if you try moving them up or down the points of the screw miss the thicker wood and need something to screw into. Was a little surprised about the height as it’s a good foot shorter than my other shed, and being 6 ft I can’t stand up in it at any point. Otherwise it seems decent enough for the money. Definitely worth getting the upgrade roofing felt, especially with the uk weather being so unpredictable.
If it was an expensive unit, then it would be a different story.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you are overall satisfied with your shed. We appreciate your feedback as it helps us improve our products and services. We also note your observation about the height, and we advise you to check the dimensions before purchasing to ensure it meets your needs. Should you require any assistance or information, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The general quality was good for the price, but the roofing felt supplied was low quality and almost imposible to fit without tears, which lets the product down.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are glad to hear you found the item satisfactory for you, and we apologise for the concerns you experienced with the roofing. Our Customer Care Team remain at hand to offer any assistance or answer any queries.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your positive feedback.
We are glad to hear that you found the shed to be a good all-around option and that the assembly process was quick and straightforward for you. If you have any inquiries or need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are glad to hear that you were able to speak with our Customer Care Team, who were able to answer your inquiries before placing your order. We believe that clear communication is key to a great shopping experience, and we are here to help every step of the way. If you have any further inquiries or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Shed door was slightly out of shape so had to trim the edge and bottom to make it fit.
The floor is a bit bouncy so am fitting extra flooring.
Other than that it’s not a bad budget shed.”
Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are pleased to hear that you are satisfied with the outcome of the building once fully assembled. We aim to provide not only excellent service but also a garden building you are content with, and we are sorry that it wasn't fully met after your delivery. We offer our apologies for any disappointment caused by the parts of the garden shed. If you have any questions or require assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Great product but delivery driver would only drop off at the front door and wouldn't drive that extra 100 meter so I could carry though the back gate 😉”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are glad to hear that you are satisfied with the building received and in its completed form. We are sorry that the delivery was not made to your requested area, as all deliveries are made to the front-of-property/kerbside only, and we apologise for any inconvenience this may have caused. If you require any assistance or have any enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Straightforward ordering process. Delivery was good using their excellent tracking service. Delivery driver was courteous and obliging. Havent constructed the log store yet so can't comment on that.”
Good Afternoon,
Thank you for taking the time to leave your review.
We’r are glad to hear that you found the ordering process straightforward and that our tracking service met your expectations. It’s wonderful to know that our delivery driver was courteous and helpful, as we take pride in providing excellent service. If you need any assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I bought a small storage shed, the shed is reasonably solid construction and I had no problems with the assembly, although I did add some additional pieces to finish the roof better. It seems to be good value for money.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are glad to hear that you found your storage shed satisfactory and the assembly was straightforward for you. We aim to provide an item you are pleased with, and we are delighted to hear that it has met your needs. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Product good, no fault.
Failed delivery initially, but politely informed off reasoning, which couldn't be avoided.
Alot of communication to rearrange delivery as customer services never called back as promised.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry that the delivery did not take place initially, and we appreciate your understanding regarding the circumstances. We aim to provide excellent service, and we are sorry that this has fallen short with the communication and that it has not met your expectations.
Your feedback is invaluable to us, and we will take this on board, as all comments are taken seriously. If you require any further assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your positive review.
We're pleased to hear that you found the shed easy to build and that it meets your requirements. Your feedback is invaluable to us, and we’re glad to know you're enjoying your new garden building. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
