“It's difficult to give 5* when everything is a straight-through process....However, when you have a problem, that's how you observe excellence and can be delighted with how it's resolved.
My issue was not with Elbec as a provider of the shed, but more with Shire (the makers of my shed), but Elbec took full control on my behalf, gave me regular updates via email and follow-up calls to keep me informed.
Not everything can be right first time in life and how issues are dealt with, is a differentiator between providers; so if you're dealing with a company that has an excellent customer service approach, then even if you're the 0.1% that has a problem, you know the experience will be worry free and to me that certainty is 5*”
Dear customer,
We truly appreciate your thoughtful feedback!
We understand that the true measure of excellence often lies in how issues are handled.
We're glad we could assist you with the challenges you faced, and we're delighted that our customer service approach provided you with a worry-free experience.
Thank you for recognizing our efforts and giving us a 5-star rating.
If there's anything else we can do for you in the future, please don't hesitate to reach out.
Your satisfaction is our priority!
Best wishes,
elbec garden buildings
