“I’ve not received my product yet. I’m still waiting for my greenhouse. It will be delivered in first week in March. I ordered it ordered it in December. It’s 14 weeks waiting.”
Good Morning,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you have not received your order yet and that this has caused frustration. As your order is on the longer lead time, as you have noted, you will be contacted closer to the delivery lead time to confirm the delivery date directly. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you have not received your order yet and that this has caused frustration. If you require any information or assistance with your delivery, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Appaling customer service
Supplied woodstoe was of very poor quality - diagonal pieces too short. Elbec refused to replace faulty parts or partically refund.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are genuinely sorry to hear about the experience with the diagonal pieces and for the dissatisfaction with the service you received. Your comments and feedback have been received and will be taken on board and seriously. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Hi. I received a Mercia 7x5 shiplap modular shed and it's totally appalling. Nothing is fitting as it should do. Bits are missing. It is costing me money as I'm having to pay someone to come back again and sort it. I had to drop one guy as he was taking so long to sort it. I want compensation for this shoddy piece of rubbish I currently have.”
Good Morning,
Thank you for taking the time to share your experience.
We offer our apologies for the disappointment you have faced with the item that you have received. We aim to provide customer satisfaction, and we are sorry that it has not been met with your order. If you require assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback.
We’re sorry for any confusion caused by reviewing a product that hasn’t arrived yet. If you have any questions or need assistance with your order, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“The ordering was good but the delivery and updates on delivery were absolutely atrocious. I was emailing, calling, calling Elbec, calling the carriers who still delivered on a day they said they couldn't. The greenhouse looks substantial enough, it's too wet to erect it just now but I am pleased with the quality. Delivery and keeping the customer informed needs attention.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry that the delivery and updates were not up to the standard we aim for. This has been noted and will be reviewed with our delivery partners to improve communication and avoid this in the future. If you require any assistance once you’re ready to erect the greenhouse, or have any questions, please contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry that you have not yet received your order. You should be contacted by the delivery courier closer to the delivery to confirm the delivery date directly. If you do require any information or assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The ordering of the product was fine. The product was delivered today (27/11/25) without any prior notification - no telephone call or email. Fortunately someone was in but surely a courtesy call is not too much to ask, especially as we were told when we ordered it that we would be notified about delivery.”
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry that the delivery arrived without prior notification. This is not the standard we aim for, and we understand how frustrating it must have been. This has been raised internally to review, to ensure that this is not repeated. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The worst summer house bought stay clear
took ages to build with the extensions
Asked for an 8x10 Summer house got an 6x8 with extensions to add on
Never mentioned that when purchasing it or I would never have bought it 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼”
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry to hear that the summer house did not meet your expectations and that the build took longer than anticipated. This is not the standard we aim for, and we understand how frustrating it must have been. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“One of the panels was made with the boards out of line. The manufacturer said that it was within their manufacturing tolerance. However, the panels were so out of line that once constructed it was very visible. It felt like the manufacturer tired was trying to ‘fob us off’.”
Good Morning,
Thank you for sharing your feedback regarding the alignment issue with your panels.
We genuinely apologise for the frustration you experienced. We understand how important it is for your product to meet your expectations and are sorry to hear that it fell short in this regard. Your concerns are taken seriously, and we will ensure they are communicated to our manufacturing team for future improvements.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time sharing your feedback.
We are truly sorry to hear that you did not receive timely updates, as we understand how important communication is during the purchasing process. Your comments are valuable to us, and we will work on improving our notification system to ensure a better experience for our customers in the future.
If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback about the garden arch.
We are truly sorry to hear about the issues you encountered with the bowed posts and the screws. It's disappointing to learn that the item did not meet your expectations, and we understand how frustrating that can be. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I bought the Mercia bike shed. This is a very low-quality product - poor wood knocked together any-old-how, presumably by low-paid and untrained work-people with no sense of shame about sending out sections with nails knocked in at the wrong angle, sticking out behind or splitting the wood. Some of the wood was also very inadequately finished with splinters that had not been properly planed and a dipped weatherproofing that had raw patches.”
Good Morning,
Thank you for sharing your concerns regarding the item you have received.
We sincerely apologise for the issues you have encountered with the wood finishing and assembly. It is certainly not our intention to deliver products that do not meet our customers' expectations. We can note that you have been in contact with our Customer Care Team in response to the concerns you had raised, who has assisted you in sending replacement parts.
If you do require any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for bringing your concerns to our attention.
We sincerely apologise for the lack of communication regarding your order. It's important to us that our customers feel informed and supported throughout their experience. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts with us.
We are truly sorry to hear that you found the product to be unsatisfactory. Your feedback is important to us, and we take all customer concerns seriously as we aim to improve our offerings continuously. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Rubbish . Nails coming through from frame to cladding.Gable end t and g not fitting properly.
Floor not well made. Thinnest possible timber framing. The Shire potting shed I bought before
was a hundred times better !! Will not be buying anymore sheds from Elbec.”
Good Morning,
Thank you for your feedback and for taking the time to share your experience with us.
We are genuinely sorry to hear that you encountered issues with the frame and cladding not fitting properly, as well as concerns regarding the floor and timber framing. This is not the standard we aim for, and your comments are important for us to address these matters. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear that the floor planks did not meet your expectations and that the overall finish was disappointing. Your satisfaction is very important to us, and we appreciate you bringing this to our attention. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“My product was delivered late and when it did arrive there were pieces missing.
The return process was slow and the delivery company Elbec use refused to take the return even though it was packaged in the same condition it was delivered in and the same condition the replacement was delivered in.
I strongy suggest Elbec review the service they receive from DX.”
Good Morning,
Thank you for your feedback and for bringing these issues to our attention.
We are truly sorry to hear about the delays in delivery and the missing pieces. It’s disappointing to know that the return process was not up to your expectations, and we apologise for the inconvenience caused. We take your suggestion seriously regarding the service provided by our delivery partners, and we will address this matter internally. If you need further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Still waiting a reply on the damage to my greenhouse I purchased , I've had my greenhouse weeks now and still not sorted , would not recommend buying from these ,”
Good Morning,
Thank you for your review and for bringing this issue to our attention.
We are truly sorry to hear that you are still waiting for a response regarding the damage to your greenhouse. This is not the standard of service we strive to provide, and we apologise for any frustration this has caused. We take all inquiries seriously and are committed to resolving issues as swiftly as possible. If you need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for reaching out regarding your greenhouse.
We are truly sorry to hear about the scratches on your frame and window panels. Customer satisfaction is very important to us, and we are sorry that we have fallen short with your order. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
