Good Morning,
Thank you for taking the time to provide your feedback.
We apologise for the concerns you have encountered with the roof size and the trouble it has caused you. It is disappointing to hear about your experience with our customer care team, as we aim to provide timely and helpful support to all our customers, and we are sorry that we did not meet this level of service with your order. Your feedback is invaluable to us, and we will certainly use it to enhance our service. If there's anything we can assist you with or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very disappointing. Polycarb panels are thin and flimsy affording no real insulation and not what I understand twin wall poly carb to be like. I did not bother to assemble mine but noted that the aluminium frame was also poor. Waste of money- save it and buy a proper one.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are genuinely sorry to hear that you were disappointed with the polycarbonate panels and aluminium frame. We strive to provide customer satisfaction, and it is disheartening to learn we did not meet your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Built and made from reject wood to a very low standard. Bent buckled twisted big knots . Very flimsy shed and plenty of damage to it . Had a bad one from shires last year this one beats that one. its Cheap and nasty wanted to deliver st 9pm in ihe dark”
Good Morning,
Thank you for sharing your feedback with us.
We are truly sorry to hear that the quality of your shed did not meet your expectations. We strive to provide customer satisfaction, and we are sorry that we have fallen short in your case. Your comments regarding the delivery time are also noted, and we understand how inconvenient that must have been. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Had to wait for 4 weeks for my order which was not stated when I ordered. Delivery came today. Nice product but wrong size sent. Waiting for customer service to call me with a plan of action. Do not anticipate a call today. Think twice before using this company.”
Good Morning,
Thank you for sharing your feedback with us.
We apologise for the inconvenience you experienced with your order. We strive to provide a seamless service, and we regret that we have fallen short with your order. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Everything about this has been poor; the service, the delivery and the shed itself.
- When I ordered the shed and selected a delivery date it never showed up.
- When the item was eventually delivered (after I chased this up) it was broken and damaged and had to be sent back.
- Another shed was delivered, but this was also damaged (not as bad as the first one, but still not acceptable) - and when it was fitted together the doors were warped, didn’t closed without force and they didn’t fit in the frame properly. There were also other various gaps and mid-alignments.
Communication from both Elbec and the manufacturer has been dreadful, and the issues still haven’t been rectified - despite us sending numerous pictures, videos and messages.
Elbec passed our case to the manufacturer rather than taking ownership of the situation, and despite multiple people at the manufacturer apparently working on our case we don’t seem to be making any progress.
I wouldn’t buy from them again.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the difficulties you have faced with your order, including the delivery concerns. It is disheartening to hear that we have not met your expectations, and we understand how frustrating this situation must be for you. We encourage you to contact our Customer Care Team to help us assist you with your concerns.
Kind Regards,
elbec Garden Buildings.
“Overall a very poor quality shed. Warped boards allowing water ingress. Missing battens underneath the windows. No battens for the felt roof. No weather batten for the door. I have spent £30 on sealant to fill all the gaps. £10 on 13mm battens and £10 on right angle brackets. Your wood treatment looked poor so I used a Tikkurila Scandanavian protective coating at a cost of 50 . Guttering and fittings £20 .My time and my products additional to the build £60. Had I had time to check it before the driver left I would have sent it back. As it is I've made the best of a rubbish shed at some cost to myself. I won't be recommending your company to anyone but I will make people aware to avoid your company.
Dissatisfied and unhappy doesn't cover it. Rest assured I will never use your company again.”
Good Morning,
Thank you for taking the time to share your experience with us.
We are sorry that you have encountered concerns with the parts that you have received, as we aim to provide customer satisfaction, and it is with regret that we have not met this goal with your order. Had we been made aware prior to the assembly of the item, our Customer Care Team would have been able to assist you with your concerns, and we are sorry that we were not able to assist you before the item was installed.
If you require any assistance, or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving your feedback with us.
We apologise for any challenges you faced regarding the unloading process and the return of the pallet. We strive to provide the best possible service, and your concerns are important to us. If you would like to discuss this matter further, please feel free to contact our Customer Care Team for assistance.
Kind Regards,
elbec Garden Buildings.
“Very disappointed !
My husband has had to reinforce the floor with two sheets of wood as it was so thin and flimsy and not fit to place anything in it or walk on it . I will not be purchasing from your company again obviously”
Good Morning,
Thank you for taking the time to leave your comments with us.
We are sorry to hear that you have found the floor does not meet your satisfaction, and we understand the disappointment that this has caused. The information on the floor is directly available on the website prior to placing any order, along with all the technical information on the garden building you have received. We are sorry that this information was not highlighted to you at the time you placed your order online.
If you require any assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that you experienced issues with missing parts and the delivery driver. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. Please do not hesitate to contact our Customer Care Team, who remains at hand to offer any assistance you require.
Kind Regards,
elbec Garden Buildings.
“Bought a summerhouse with a side shed, and the experience was deeply disappointing. The initial delivery was missing the side shed, and the wood panels that did arrive were chipped. The wood for the base frame was warped and clearly inadequate. On top of these quality issues, the customer service was appalling; a male representative was particularly rude and unhelpful. The entire business seems to lack basic quality control and vendor oversight, as evidenced by these repeated issues. To make matters worse, the second delivery for the missing shed was also incorrect. Avoid this company!”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about your concerns with your summerhouse and the service you received. This is certainly not the experience we aim to deliver, and we appreciate you bringing these matters to our attention. Our aim is to provide satisfactory service, and we are sorry that we have fallen short with your order. If you require any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your comments on your experience with us.
We sincerely apologise for the missing panels and the inconvenience this has caused you. We understand how important it is to have everything you need for your project. Please contact our Customer Care Team, who remains at hand to offer you their assistance with your missing parts.
Kind regards,
elbec Garden Buildings.
“Very dissapointed with my 10 x 10 shed. parts delivered which were the wrong size and had to cut to fit, window sills very loose and made it hard to hammer window beading into, 4 of the 6 plastic windows didnt fit properly resulting in plastic being distorted and out of shape, gaps everywhere, door bowing out of shape, roof already sagging and only had the shed about 2 months. Was going to return it for a full refund but had no where to put the stuff in the shed, elbec offered me £50 to keep it, wish I'd returned it now”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are genuinely sorry to hear about the issues you've encountered with your shed, and we understand how disappointing this must be for you. It is important to us that our customers are satisfied with their chosen garden feature, and we regret that this did not happen in your case. If you need assistance or wish to discuss your concerns with us, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your feedback regarding your recent purchase.
We are sorry to hear that the product did not meet your expectations. We strive to provide customer satisfaction, and it is disappointing to learn that we fell short in your case. We appreciate you taking the time to share your thoughts, as they help us improve our products and services. If there’s anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Delivery delayed twice. When the greenhouse arrived there was a back panel missing from the order. Me and my husband had 2 days booked off work to erect the greenhouse and then couldn’t put it up cos an integral part had been missed. Contacted them immediately, stressed we needed this ASAP. They said they’d get back in touch …. they didn’t. Rang again next day to follow up missing section. Said they’d had got in touch with manufacturer and was waiting to hear back from them. Had to insist they get in touch with them and let me know what’s happening. Never heard back from them!!!! So the greenhouse is in sections waiting to be erected and we’ve waisted 2 days off !!! FURIOUS. There seems to be no urgency or acceptance that this was there mistake and should have been even avoidable. How the hell can you miss off a back panel and send it out incomplete.”
Good Morning,
Thank you for sharing your experience with us.
We sincerely apologise for the inconvenience and frustration you've faced regarding the missing panel and the delay in communication. This is not the level of service we aim to provide, and we appreciate you bringing this matter to our attention. Your feedback is crucial for us as we work to enhance our processes and ensure a better experience for all our customers. Please feel free to reach out to our Customer Care Team if there's anything we can assist you with.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your comments with us.
We sincerely apologise for the delay you are experiencing with your order. We understand how frustrating it can be to wait longer than anticipated, and we appreciate your patience during this time. Your feedback is important to us in helping us enhance our services. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I ordered a greenhouse a month ago. The estimated delivery time was 10 weeks. Hoping i receive something within 6 weeks & after then is maybe the time Elbec should ask for s review of their product.”
Good Morning,
Thank you for taking the time to share your thoughts with us.
We apologise for the delay you’re experiencing with your greenhouse order. We understand how important timely delivery is, and we appreciate your patience as we work to fulfil your order. Your feedback is vital to us, and we will take it into consideration as we aim to improve our service. Should you have any questions or require assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“AVOID!!! Awful customer service. I had a delivery booked with confirmation and no one turned up, I took time off work and was told I would now have to wait almost 5 weeks for my delivery. Please avoid at all cost.”
Good Morning,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the issues you faced regarding your delivery and the impact it had on your time. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. Your feedback is vital in helping us improve. If you have any questions or need assistance, please contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your recent experience with us.
We sincerely apologise for the inconvenience caused by the shortage of roofing felt. We understand how frustrating it can be to have to source additional materials, and we appreciate you bringing this to our attention. Your comments are important to us, and we will be addressing this matter to prevent similar occurrences in the future. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Buying and getting our summer house has been a long drawn out painful process. From the length of time it took for us to get our first delivery to the broken state of the delivery that we received with missing parts it has been dissapointing. We have finally managed to get the replacement parts so we have it built. Both delivery companies that were used provided a poor service with no communication and lacked any care and attention for the products they were delivering. I wouldnt recommend the product or the company after our experience.”
Good Morning,
Thank you for sharing your feedback regarding your experience with us.
We sincerely apologise for the long and frustrating process you faced in receiving your summer house, as well as the condition in which it arrived. It is disappointing to hear about the issues with delivery and the lack of communication you encountered. This is certainly not the service we aim to provide, and we appreciate your patience in resolving the matter. Your experience is invaluable to us, and we will ensure this feedback is addressed to improve our service. If there's anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are truly sorry to hear about your disappointment with our customer service. This is not the level of support we strive to provide, and we appreciate your feedback. We are constantly looking for ways to improve, and your comments will help us in that effort. If there's anything specific you would like to discuss, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
