“Just don't buy it. Within two weeks of it going up the roof and window leaked and one of the windows from the shed to the greenhouse popped open, even though it is, theoretically fixed. It's shoddy. The customer service, which is MGP not Elbec, is rude and unhelpful. Even before installation it's a real battle to persuade them it should go in your garden. To be honest, I wish I hadn't bothered.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are sorry to hear about the ongoing issues with your installation and the performance of the product, as well as the difficulties you’ve had with customer service.
Please could you contact our Customer Care Team with your order number, photos, and a summary of the problems you’ve encountered? We’ll review your case promptly and work to arrange a suitable resolution.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings
Liebe Grüße,
Team elbec garden buildings
“This product gets one star because the final shed is a decent enough shed for my bike. However, it loses multiple stars because it is almost impossible to assemble correctly, especially by yourself. I enlisted the help of a professional handyman, and it took us 3 full days to assemble. The instructions (both paper and video from the Absco website) were appalling, and incredibly difficult to follow. The components didn't match what was needed, and the panels had holes where they weren't supposed to be, and no holes where there were. The screws and rivets were of poor quality, so we had to buy some more. I would advise caution before buying this because of the intense frustration experienced when assembling.”
Good Afternoon,
Thank you for taking the time to share your experience.
We’re sorry to hear about the difficulties you faced during assembly and the issues with the components and instructions.
Please get in touch with our Customer Care Team with your order number and any photos or details of the faulty parts so that our Customer Care Team can assist you with the parts.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings
“Purchased a Sun Pent Shed June 2025
Made of cheap inferior wood that either shrinks or swells depending on the weather, windows that do not open and ship lap panels which are now lifting.
Please see my original comments regarding Elbec and Shire on Trust pilot.
Avoid, Avoid, Avoid unless you want a shed that is not fit for the purpose, and a company that gives you the runaround and has NO intention of sorting the problems out.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We would like to apologise for the ongoing issues you have experienced with your building, particularly given that your original order was placed in May 2025 with delivery in June 2025.
We are sorry to hear that the door became slightly warped following assembly. As timber is a natural material, it can respond to changes in temperature and moisture levels, which may result in some movement over time.
When you contacted us in late July 2027, we noted that the exterior of the building had been treated. As outlined in the aftercare guidelines provided with the instructions, we recommend that both the interior and exterior surfaces are fully treated to help protect the timber and minimise the effects of moisture.
We also advised that the paint colour applied does not act as a full wood preservative. To ensure adequate protection, a suitable preservative treatment is required in addition to decorative finishes.
Timber is a natural material, and variations in grain, knots and appearance are normal characteristics rather than defects. All of our products are manufactured using graded timber that meets industry standards, and with appropriate treatment and maintenance, they are designed to provide long-lasting performance.
We understand your frustration and disappointment, and we are sorry that the building has not met your satisfaction or expectations.
Kind Regards,
elbec Garden Buildings.
“i will not be using you guys again due to following your step by step guide to build the shed and iv had nothing but call backs from the customer due to the window leaking iv now had to refund them money and also had to seal all round the windows to provent it from any further leaks.
I would like a part refund due to this problem.
call me as soon as you guys can to discuss this matter on 07944559325 or 07377652026”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry to learn that your chosen building had experienced concerns with water intake through the window, and had we been notified, we could have reviewed this for you. It is also highly advised to ensure the building is treated in full either before or just after the assembly has taken place, and then to seal the building, as confirmed in the instructions aftercare guide.
Should you wish to discuss your concerns further, we ask that you contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback.
We are very sorry to hear you had not received your order at the time you provided your feedback; however, after further investigation, we can note that you had requested a delay in the delivery, to then take place for the week commencing the 16th February 2026. We have been informed that your delivery has taken place and that you have received your order.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback about the shed.
We are sorry to hear that you are unhappy with the product and your experience. We would like to clarify that the item was delivered on 7 January 2026, and we have not received any contact or queries regarding measurements, missing screws, or fitting issues either before or after delivery.
We are always happy to help resolve any concerns and would welcome the opportunity to look into this for you. Please feel free to contact our customer support team with your order details so we can assist you further.
Kind regards,
elbec Garden Buildings.
“I’ve not received my product yet. I’m still waiting for my greenhouse. It will be delivered in first week in March. I ordered it ordered it in December. It’s 14 weeks waiting.”
Good Morning,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you have not received your order yet and that this has caused frustration. As your order is on the longer lead time, as you have noted, you will be contacted closer to the delivery lead time to confirm the delivery date directly. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you have not received your order yet and that this has caused frustration. If you require any information or assistance with your delivery, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Appaling customer service
Supplied woodstoe was of very poor quality - diagonal pieces too short. Elbec refused to replace faulty parts or partically refund.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are genuinely sorry to hear about the experience with the diagonal pieces and for the dissatisfaction with the service you received. Your comments and feedback have been received and will be taken on board and seriously. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Hi. I received a Mercia 7x5 shiplap modular shed and it's totally appalling. Nothing is fitting as it should do. Bits are missing. It is costing me money as I'm having to pay someone to come back again and sort it. I had to drop one guy as he was taking so long to sort it. I want compensation for this shoddy piece of rubbish I currently have.”
Good Morning,
Thank you for taking the time to share your experience.
We offer our apologies for the disappointment you have faced with the item that you have received. We aim to provide customer satisfaction, and we are sorry that it has not been met with your order. If you require assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback.
We’re sorry for any confusion caused by reviewing a product that hasn’t arrived yet. If you have any questions or need assistance with your order, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“The ordering was good but the delivery and updates on delivery were absolutely atrocious. I was emailing, calling, calling Elbec, calling the carriers who still delivered on a day they said they couldn't. The greenhouse looks substantial enough, it's too wet to erect it just now but I am pleased with the quality. Delivery and keeping the customer informed needs attention.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry that the delivery and updates were not up to the standard we aim for. This has been noted and will be reviewed with our delivery partners to improve communication and avoid this in the future. If you require any assistance once you’re ready to erect the greenhouse, or have any questions, please contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry that you have not yet received your order. You should be contacted by the delivery courier closer to the delivery to confirm the delivery date directly. If you do require any information or assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The ordering of the product was fine. The product was delivered today (27/11/25) without any prior notification - no telephone call or email. Fortunately someone was in but surely a courtesy call is not too much to ask, especially as we were told when we ordered it that we would be notified about delivery.”
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry that the delivery arrived without prior notification. This is not the standard we aim for, and we understand how frustrating it must have been. This has been raised internally to review, to ensure that this is not repeated. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The worst summer house bought stay clear
took ages to build with the extensions
Asked for an 8x10 Summer house got an 6x8 with extensions to add on
Never mentioned that when purchasing it or I would never have bought it 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼”
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry to hear that the summer house did not meet your expectations and that the build took longer than anticipated. This is not the standard we aim for, and we understand how frustrating it must have been. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“One of the panels was made with the boards out of line. The manufacturer said that it was within their manufacturing tolerance. However, the panels were so out of line that once constructed it was very visible. It felt like the manufacturer tired was trying to ‘fob us off’.”
Good Morning,
Thank you for sharing your feedback regarding the alignment issue with your panels.
We genuinely apologise for the frustration you experienced. We understand how important it is for your product to meet your expectations and are sorry to hear that it fell short in this regard. Your concerns are taken seriously, and we will ensure they are communicated to our manufacturing team for future improvements.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time sharing your feedback.
We are truly sorry to hear that you did not receive timely updates, as we understand how important communication is during the purchasing process. Your comments are valuable to us, and we will work on improving our notification system to ensure a better experience for our customers in the future.
If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback about the garden arch.
We are truly sorry to hear about the issues you encountered with the bowed posts and the screws. It's disappointing to learn that the item did not meet your expectations, and we understand how frustrating that can be. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I bought the Mercia bike shed. This is a very low-quality product - poor wood knocked together any-old-how, presumably by low-paid and untrained work-people with no sense of shame about sending out sections with nails knocked in at the wrong angle, sticking out behind or splitting the wood. Some of the wood was also very inadequately finished with splinters that had not been properly planed and a dipped weatherproofing that had raw patches.”
Good Morning,
Thank you for sharing your concerns regarding the item you have received.
We sincerely apologise for the issues you have encountered with the wood finishing and assembly. It is certainly not our intention to deliver products that do not meet our customers' expectations. We can note that you have been in contact with our Customer Care Team in response to the concerns you had raised, who has assisted you in sending replacement parts.
If you do require any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
