“My garden shed delivery date is today 10 sep 2025 was confirmed and today morning i was informed that delivery is postponed .
I rang the customer services team of mercia as per email instructions from elbec garden buildings and was told that driver called in sick hence delays .
I have expressed my displeasure and requested for compensation for delay as the delay has caused loss to me as i paid a private installer already and he is not available unless i pay again extra monies which is a huge loss.
Mercia garden customer services team points out that i should read the fine print for any delays mentioned on their website and cannot help further and advised if i wish to cancel order then go ahead and do it with elbec garden building.
overall very poor customer services and no guarantee that they will deliver what they promise neither can find any solution ,which is a shame.
Already i feel that their product is going to be exactly as their customer service hence cancellation is necessary.I feel sorry for myself to have chosen this product or this company.”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the inconvenience caused by the delivery delay and the impact it has had on your plans. We understand how frustrating this situation can be, and your feedback regarding customer service is invaluable. We aim to provide clear communication and support, and regret that we fell short in this instance. Please know that we take your concerns seriously, and we will work to improve our processes. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Aboustly awful, came damaged, quailty worst ever. Literally could cry. Rang company and all they offered was £30 on an £880 shed. please stay away from this company. currently doing a paypal case.”
Good Morning,
Thank you for taking the time to share your experience with us.
We understand the disappointment caused by the damaged parts, and we would have been able to replace the parts had we been provided the opportunity to do so. However, we understand that the item did not meet your expectations, and we are sorry. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Aboustly awful, came damaged, quailty worst ever. Literally could cry. Rang company and all they offered was £30 on an £880 shed. please stay away from this company. currently doing a paypal case.”
Good Morning,
Thank you for taking the time to share your experience with us.
We understand the disappointment caused by the damaged parts, and we would have been able to replace the parts had we been provided the opportunity to do so. However, we understand that the item did not meet your expectations, and we are sorry. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Purchased a garage which, turns out Elbec we're selling on behalf of Mercia garden buildings.
Took over 2 weeks of delivery being cancelled on the morning of delivery on a few different days (when leave had been put in from work) for eventually the totally wrong item to arrive.
Carrier was blamed... how when it was the wrong item I have no idea??
Told they could re order the correct item but could not say when it would be delivered???
I would not buy from either company after this!
Refund was paid after the wrong item was collected.”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the inconvenience caused by the delivery issues and the mix-up with the item you received. We understand how disappointing this situation must have been for you, especially after making arrangements for delivery. Your feedback is crucial in helping us address these challenges, and we will use your insights to improve our service. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding your recent experience.
We are sincerely sorry to hear that your item has not arrived. We understand how frustrating this must be, and we want to assure you that we take such matters very seriously. Your comments are valuable to us, and we are committed to resolving this situation. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I paid extra to order from Elbec because they promised faster delivery than other retailers. Unfortunately, the shed arrived damaged and incomplete. The delivery driver removed the damaged part and I was assured replacements would follow, but I then received the wrong part and had to chase repeatedly.
In the end it took weeks, multiple failed deliveries, and a lot of frustration before the correct part finally arrived — far slower and more stressful than if I’d ordered elsewhere for less.
The product itself is fine now that it’s complete, but the customer service experience was very poor. Based on my experience, I would not order from Elbec again.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are sorry to hear about the difficulties you faced with the delivery of your shed and the subsequent challenges with customer service. It’s disappointing to learn that our promise of fast delivery and support did not meet your expectations. Your feedback helps us identify areas where we need to improve, and we value your input. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for reaching out and sharing your experience with us.
We apologise for the inconvenience caused by the damage to your outdoor bar and the lack of communication from our team. It is not the level of service we strive to provide, and we appreciate your patience in resolving the issue. Your feedback is crucial for us to improve, and we hope to do better in the future. If you have any questions or need further assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I know was a cheap shed,but nothing fitted together properly, wood warped making it difficult to screw panels together. Sip lap not nailed leaving big gaps in walls. This is third shed I've bought from elbec because of competitive prices, probably won't use again now.”
Good Morning,
Thank you for sharing your feedback with us.
We sincerely apologise for the issues you've encountered with your recent shed purchase. It is disappointing to hear that the assembly and parts did not meet your expectations, especially after being a returning customer. Your comments are valuable in helping us address these concerns and improve our products. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are truly sorry to hear that the wooden planter did not meet your expectations. It's important to us that our customers are satisfied with their order, and we regret that this was not your experience. Your feedback helps us improve, and we are committed to addressing any issues. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your concerns with us.
We are very sorry to hear about the delays you experienced with your order and understand the frustration it can cause when waiting for a product that was pre-ordered. Your feedback is invaluable, and it has been taken on board seriously. Please feel free to contact our Customer Care Team if you need assistance or have further questions.
Kind Regards,
elbec Garden Buildings.
“The materials used was only fit for firewood. It was bowed. It was twisted. It was a disgrace that somebody could sell such rubbish. I am a pensioner so I have to watch my income and I’m very disappointed with the products like to spend my own money to strengthen it and make it what it should’ve been in the first place.”
Good Morning,
Thank you for sharing your feedback with us.
We are truly sorry to hear about your disappointment with the materials, and we understand how frustrating it is to feel like your investment isn't meeting your expectations. Your experience is important to us, and we appreciate you taking the time to express your concerns. Please know that we are always here to assist you, and your feedback helps us improve our products and services.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your concerns regarding your order.
We sincerely apologise for the delivery delays and understand that waiting for an item longer than expected can be frustrating. Your comments have been taken on board and seriously, and our Customer Care Team remain at hand to offer any information or assistance you require.
Kind Regards,
elbec Garden Buildings.
“Bought a wooden log store from Elbec last September. During the warm summer weather, the wooden roof has warped, causing large gaps for the water to penetrate. Elbec informed me that 'Due to the length of time between your original delivery and your concerns raised of the warped timber, you are not entitled to any replacement or repair.' So after ten months my log store is useless.
Date of experience: 27 June 2025”
Good Afternoon,
Thank you for taking the time to share your feedback about your wooden log store.
We are sorry to learn about the issues you've faced with the roof warping. Your experience is important to us, and we truly appreciate you bringing this to our attention. Warping is a natural effect of all timber, which can occur within the acclimations and temperatures of the weather. It is recommended to apply a water repellent to the timber to help maintain the balance of moisture levels within the timber, which can limit the movement in the timber.
If there is anything further we can assist you with or if you have any other concerns, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The summerhouse did not arrive on the day scheduled. My husband was phoned that day to say that there was a problem and it would be delivered on a later date. It was not until we phoned the office to ask when that they realised that the summerhouse had not been delivered as scheduled.
The point of buying this summerhouse was that my husband (83) would not have the bother of painting it. Alas, as is clear from the photos, it was so poor that we feclt it necessary to coat it. If I had known it was constructed of fence panels, I would certainly have pocked something else. Great disappointment it its poor appearance. Avril Manson.”
Good Afternoon,
Thank you for your feedback regarding the delivery of your summerhouse.
We sincerely apologise for the delay in delivery and the disappointment regarding the construction materials. It is important to us that our customers are satisfied with their purchases, and we appreciate you bringing these issues to our attention. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Brought a £400 8x6 shed. Was absolutely terrible. The worse thing I’ve ever brought! Nothing lined up. I had to use other wood to keep the windows and buy more roof felt as there wasn’t enough.”
Good Afternoon,
Thank you for sharing your feedback regarding your recent purchase.
We are truly sorry to learn that you faced difficulties with alignment and the quantity of roofing felt provided. Your experience is important to us, and we appreciate you bringing these concerns to our attention. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The wood was covered in knots some were almost see through. The frame kept splitting when you put a screw through it. Panels and doors were warped. Window frames very very flimsy. Really bad”
Good Afternoon,
Thank you for sharing your feedback regarding your recent experience with our garden buildings.
We are truly sorry to hear about the issues you have encountered with the timber and the frame splitting. Your comments about warped panels and the window frames are concerning, and we appreciate you bringing these matters to our attention. We strive for high standards, and it’s disappointing to hear we fell short in your case. If you have any questions or require assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“We purchased a 10x8 shed, but there were no supports to hold the roof in place. I visited a few places that sell said 10x8 sheds and they had extra supports to ensure the roof is secure and you are able to access the roof to put the felt on.
The customer services a passed me onto the supplier, who were good over the messaging system they use, but i ended up visiting their head office as it was only a few miles down the road.
I spoke with a few people and they offered some advice, which i followed, but to no avail, so I had to purhcase extra timber and support myself in the 3 positions in addition to the small supports they have provided.
I would not purchase this item again unless there was clearly improved support for the roof, and if you are thinking about purchasing this item, just be wary you will need extra wood for support, otherwise, you will have bowed roof and not be able to climb over the top and fit the felt, as you would probably fall through the roof.”
Good Morning,
Thank you for your feedback regarding the shed you purchased.
We sincerely apologise for the issues you've encountered with the roof support. Your comments about the necessity for additional support are important, and we appreciate you bringing them to our attention. If you have any concerns or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your review regarding your greenhouse order.
We are sorry to hear that you have not received your delivery yet. We understand how important it is to have your order arrive on time. Please do not hesitate to contact our Customer Care Team so we can look into this for you and provide an update. Your satisfaction is our top priority, and we appreciate your patience.
Kind regards,
elbec Garden Buildings.
“The shed came damaged, customers service was very terrible this Compnay is all about taking your money and not giving a monkey about customers or the inconvenience they cause terrible”
Good Morning,
Thank you for sharing your feedback with us.
We are very sorry to learn about the condition your shed arrived in and your experience with our customer service. Your satisfaction is important to us, and we take these matters seriously. We are committed to addressing the concerns you've raised to ensure we improve our services moving forward. If you would like to discuss this further, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a 10 x 8 garden shed.
Reasonable price I thought. Needed storage in a hurry. Product was made of the cheapest wood. Poorly constructed and not a viable shed to construct. Luckily I am a carpenter so I was able to sort out the issues with the product. Roof was not wide enough to cover the shed once assembled. Panels were all bowed. Had to stiffen the whole structure. Only one roof support sent. Had to cut 2 additional supports myself. Insufficient batten material for the roof. Did not use the felt supplied as it was of the cheapest quality. When I did raise my concerns with the company they were only willing to give me £75.00 off the cost as a goodwill gesture. I would not recommend this company at all. Very disappointed.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about the issues you encountered with your garden shed. Your experience is important to us, and we take your comments seriously. Our goal is to provide customer satisfaction, and we apologise that we have fallen short by your order. If you would like to discuss this matter further or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
