“Overpriced for poor quality materials and manufacturing
Waited over 4 weeks for product
Most likely damaged when arrived which I had to rectify substandard materials very cheap poor quality oval very disappointed for the money pay for products would not recommend”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear that you are disappointed with the quality of your purchase and that you experienced a longer-than-expected wait for delivery. We also regret that you believe there may have been damage upon arrival and that this affected your overall experience.
We take concerns regarding product condition and manufacturing quality seriously, and we would always encourage customers to contact us directly as soon as issues are identified so we can investigate and assist appropriately. If you would like us to review your order in more detail, please contact our Customer Care Team with your order information.
We appreciate your comments and are sorry that your experience did not meet expectations.
Kind regards,
elbec Garden Buildings
“HI
I recently purchased from you a 8x 12 garden shed.
It arrived on time and undamaged.
When we had it half erected, we became very concerned about the structure - the timbers were very thin and the panels appeared to be of fencing panel standard. When the structure was complete ( constructed by a professional) it was very unstable, in that the walls flexed and the floor was "spongy"
It appeared that the roof was poorly supported and very likely to sag.
To correct the problems we have decided to line it with plasterboard to stiffen up the structure, at a cost close to the original cost. We assumed that you would not accept a return with associated costs!
You are very welcome to view the shed, but assume that you will be aware of thes shortfalls.
I look forward to an offer of significant compensation.
David Ward”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are disappointed with the structure following assembly of your 8x12 shed. While it is positive to hear that the delivery arrived on time and undamaged, we regret that the finished installation has not met your expectations in terms of rigidity and overall feel.
We would always encourage customers to contact us during the assembly process or as soon as concerns arise, as this allows us the opportunity to review the situation and provide appropriate support or guidance at the time. We are sorry that this was not the experience you had on this occasion.
Your comments regarding the structure, flooring and roof support have been noted and will be shared with the relevant teams for review. If you would like us to formally look into this further, please contact our Customer Care Team with your order details so we can assist you directly.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are disappointed with the quality of your purchase. We appreciate that this is not the experience you expected.
If you would like to discuss your concerns in more detail, please contact our Customer Care Team with your order details and we will be happy to look into this further for you.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your feedback and we are very sorry for the frustration caused.
We are sorry to hear that you are still awaiting delivery of your order. We appreciate how disappointing delays can be, and we understand your concerns in this situation.
Please be assured that we would like to look into this for you as a priority. Kindly contact our Customer Care Team with your order details so we can provide a full update on the status of your delivery.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your feedback and we are very sorry for the frustration caused.
We apologise that you have received a review request before your order has been delivered. This is not the experience we aim to provide, and we understand how disappointing this must be.
If you would like, please contact our Customer Care Team with your order details and we will be happy to check the status of your delivery and provide an update for you as quickly as possible.
Kind regards,
elbec Garden Buildings
“Incorrect boxes sent, when reported not true apology offered or compensation. Second delivery a week later was only for collection had to wait longer for correct items to be delivered. Simply referred to courier or supplier elbec did not appear interested in resolving but simply passing on the issue.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the issues you experienced with incorrect items being delivered and the delays in receiving the correct parts. We appreciate how frustrating and inconvenient this must have been for you.
We also regret that you felt the communication and handling of the situation did not meet your expectations. Where issues involve multiple parties such as couriers or suppliers, we always aim to coordinate and work towards a resolution as efficiently as possible on behalf of our customers.
Your comments have been noted, and if there is anything still outstanding, we would encourage you to contact our Customer Care Team with your order details so we can review this further for you.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience with us.
We are very sorry to hear that parts of your order arrived damaged and that you were left feeling disappointed with both the product and the service you received.
We take customer concerns seriously and regret that your experience has led you to feel this way. Had we been made aware of any damaged components, we would have been keen to investigate the matter and work towards a suitable resolution.
We appreciate your comments and are sorry that we did not meet your expectations on this occasion. If you do require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Having waited the original lead-time for the delivery, I am still waiting, weeks later, for a promise-date for the missing fixtures, from the actual suppliers MGP Logistics, who seem unable to give me a firm supply date. Meanwhile, the other parts (timbers) are laying on my lawn (now spoiled for the summer), and I have lost the contractors whom I had lined up to assemble it.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are sorry to hear there is a delay with the missing fixtures and that the delivery promise date from the supplier hasn’t been firm. We understand how frustrating this must be, especially with the timber lying unavailable on-site and your contractor arrangements affected.
If you would like us to look into this further, please contact our Customer Care Team with your order details so we can review the situation and assist as best as we can.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry to hear there was a delay with your delivery and that you did not receive an actual delivery date promptly.
If you would like us to look into this further, please contact our Customer Care Team with your order details so we can review the situation and assist as best as we can.
Kind regards,
elbec Garden Buildings
“Terrible service, had to send photos constantly with back and forth emails regarding the condition of the shed and in the end was told astonishingly to send slats of wood back that we had issues with for replacement.
Very poor after sales.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you experienced repeated email exchanges and issues with the replacement of the slats. We understand how frustrating this must have been and apologise for the inconvenience caused.
If you would like us to look into this further, please contact our Customer Care Team with your order details so we can review the situation and assist accordingly.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that you are disappointed with the quality of your shed and that you experienced difficulties during assembly. We understand how frustrating this must have been, particularly when parts require additional adjustment.
We would have welcomed the opportunity to look into the concerns you have raised and provide assistance at the time of assembly. If you would like to discuss this further, please contact our Customer Care Team with your order details, and we will be happy to help.
We appreciate your comments and will ensure your feedback is passed on.
Kind regards,
elbec Garden Buildings
“Ordered a greenhouse on the 24th April. Then told it is eight to ten weeks before it arrives. It would have been nice to have known this before I placed the order. I am now asked for a review with no product in sight.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear of your disappointment regarding the lead time for your greenhouse order and appreciate that waiting for delivery can be frustrating.
We would like to clarify that the estimated lead time is shown on the product page prior to purchase, to help customers make an informed decision before placing an order. We are sorry if this was not clear at the time of ordering.
As your order is currently within the stated delivery timeframe, we will continue to keep you updated and ensure you are informed as soon as your delivery is ready to be scheduled.
If you have any further questions in the meantime, please do not hesitate to contact our Customer Care Team, who will be happy to help.
Kind Regards,
elbec Garden Buildings
“Terrible quality, wood struts were twisted various other problems, didn't fit together properly, wouldn't touch this company with a long stick. For what we paid we were very disappointed.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you were disappointed with the quality of your purchase and that you experienced difficulties during assembly. We appreciate how frustrating it can be when a product does not meet expectations, particularly after making a significant investment.
We would have welcomed the opportunity to investigate the issues you encountered and assist in finding a resolution. If you would still like to discuss your concerns with us, please do not hesitate to contact our Customer Care Team with your order details.
We appreciate your comments and will ensure your feedback is noted.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear you have not yet received your item. If you require any information on your order, please contact our Customer Care Team with your order number so we can review your case and assist you in moving this forward.
Kind Regards,
elbec Garden Buildings
“I placed the order over 4 weeks ago and have yet to receive confirmation of a delivery date. It’s ironic I should be invited to review this company when I have yet to receive a product or indeed a likely date when I can expect to receive the product!”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear you have not yet received a delivery date or the product. This is not the level of service we aim to provide.
Please contact our Customer Care Team with your order number so we can review your case and assist you in moving this forward.
Kind Regards,
elbec Garden Buildings
“My greenhouse is beautiful but it arrived with a warped door which does not close properly and is putting a massive strain on the door fittings.i contacted you for help and you passed me over to the suppliers who in my opinion are clowns who are fobbing me off.very unhappy customer.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the warped door and the issues you’ve experienced with the supplier. This is not the level of service we aim to provide, and we understand your frustration.
Please contact our Customer Care Team with your order number so we can review your case and assist you in moving this forward.
Kind regards,
elbec Garden Buildings.
“Poor design at upper levels - roof has no overhang at front and back, apex parts do not fit flush with tops of walls so lots of gaps to fill to keep it watertight, door does not fit square at top as the door is not supplied with all four corners being right angled and one long edge is not straight all the way up. The base fitted well though with the walls, no gaps. Flimsy hinges, not long enough, won’t weather well. Roof felt was in roll and squashed flat, so when unrolled it was cracked across every 10-12 centimetres and thus had to be replaced - Elbec acted quickly to contact Shire Buildings in North Cambridgeshire to send another piece of roof felt, which did arrive intact by courier. The shed looks good on the sales photos but is not of the good quality anyone would expect from the price. I was therefore disappointed. It was also disappointing that from reading the sales literature Elbec appeared to make the sheds they sell, but in the case of this tool shed it was not made by them at all. So whilst the marketing information leaves you thinking you are buying a good quality Elbec produced shed, at least in relation to this tool shed, there is a quality control issue and they used an unrelated supplier elsewhere.
After a lot of filling of gaps, changing door hinges and door furniture to weatherproof by buying better quality, and asking for new roof felt, buying new pieces of OSB board for roof and cutting to ensure overhang all round, I now have a shed which is functional and weatherproof and should last quite a few years!”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the design and quality issues, gaps, and roof felt problems, and that parts required replacement. This is not the level of service we aim to provide.
Please contact our Customer Care Team with your order number so we can review your case to help assist you in moving this forward.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the missing panels and damaged roof parts, and that you’ve been waiting two weeks for replacements. This is not the level of service we aim to provide, and we understand your frustration.
Please contact our Customer Care Team with your order number so we can review your case and arrange the replacement parts as a priority.
Kind regards,
elbec Garden Buildings
“Avoid this firm, the Quality is terrible, and the complaints department I think is run by robots,
As they don’t, Actually address the problem. Several parts were missing and the instructions to put it together, are unbelievable. Will never use or recommend this firm.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the quality issues, missing parts, and the unbelievable instructions you experienced. This is not the level of service we aim to provide, and we understand your frustration.
Please contact our Customer Care Team with your order number so we can review your case. If you require any further assistance, please don’t hesitate to contact us.
Kind regards,
elbec Garden Buildings
Warm regards,
Team elbec garden buildings
“I'd love to be able to rate the Victorian Growhouse I purchased from Elbec, unfortunately as it still hasn't arrived I haven't had the opportunity of using and assessing it.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are very sorry to hear that your Victorian Growhouse has not yet arrived. This is not the level of service we aim to provide, and we understand your frustration.
Please contact our Customer Care Team with your order number so we can review your case and provide an update as soon as possible. If you require any further assistance, please don’t hesitate to contact us.
Kind regards,
elbec Garden Buildings.
