“Very dissapointed with my 10 x 10 shed. parts delivered which were the wrong size and had to cut to fit, window sills very loose and made it hard to hammer window beading into, 4 of the 6 plastic windows didnt fit properly resulting in plastic being distorted and out of shape, gaps everywhere, door bowing out of shape, roof already sagging and only had the shed about 2 months. Was going to return it for a full refund but had no where to put the stuff in the shed, elbec offered me £50 to keep it, wish I'd returned it now”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are genuinely sorry to hear about the issues you've encountered with your shed, and we understand how disappointing this must be for you. It is important to us that our customers are satisfied with their chosen garden feature, and we regret that this did not happen in your case. If you need assistance or wish to discuss your concerns with us, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your feedback regarding your recent purchase.
We are sorry to hear that the product did not meet your expectations. We strive to provide customer satisfaction, and it is disappointing to learn that we fell short in your case. We appreciate you taking the time to share your thoughts, as they help us improve our products and services. If there’s anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Delivery delayed twice. When the greenhouse arrived there was a back panel missing from the order. Me and my husband had 2 days booked off work to erect the greenhouse and then couldn’t put it up cos an integral part had been missed. Contacted them immediately, stressed we needed this ASAP. They said they’d get back in touch …. they didn’t. Rang again next day to follow up missing section. Said they’d had got in touch with manufacturer and was waiting to hear back from them. Had to insist they get in touch with them and let me know what’s happening. Never heard back from them!!!! So the greenhouse is in sections waiting to be erected and we’ve waisted 2 days off !!! FURIOUS. There seems to be no urgency or acceptance that this was there mistake and should have been even avoidable. How the hell can you miss off a back panel and send it out incomplete.”
Good Morning,
Thank you for sharing your experience with us.
We sincerely apologise for the inconvenience and frustration you've faced regarding the missing panel and the delay in communication. This is not the level of service we aim to provide, and we appreciate you bringing this matter to our attention. Your feedback is crucial for us as we work to enhance our processes and ensure a better experience for all our customers. Please feel free to reach out to our Customer Care Team if there's anything we can assist you with.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your comments with us.
We sincerely apologise for the delay you are experiencing with your order. We understand how frustrating it can be to wait longer than anticipated, and we appreciate your patience during this time. Your feedback is important to us in helping us enhance our services. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I ordered a greenhouse a month ago. The estimated delivery time was 10 weeks. Hoping i receive something within 6 weeks & after then is maybe the time Elbec should ask for s review of their product.”
Good Morning,
Thank you for taking the time to share your thoughts with us.
We apologise for the delay you’re experiencing with your greenhouse order. We understand how important timely delivery is, and we appreciate your patience as we work to fulfil your order. Your feedback is vital to us, and we will take it into consideration as we aim to improve our service. Should you have any questions or require assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“AVOID!!! Awful customer service. I had a delivery booked with confirmation and no one turned up, I took time off work and was told I would now have to wait almost 5 weeks for my delivery. Please avoid at all cost.”
Good Morning,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the issues you faced regarding your delivery and the impact it had on your time. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. Your feedback is vital in helping us improve. If you have any questions or need assistance, please contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your recent experience with us.
We sincerely apologise for the inconvenience caused by the shortage of roofing felt. We understand how frustrating it can be to have to source additional materials, and we appreciate you bringing this to our attention. Your comments are important to us, and we will be addressing this matter to prevent similar occurrences in the future. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Buying and getting our summer house has been a long drawn out painful process. From the length of time it took for us to get our first delivery to the broken state of the delivery that we received with missing parts it has been dissapointing. We have finally managed to get the replacement parts so we have it built. Both delivery companies that were used provided a poor service with no communication and lacked any care and attention for the products they were delivering. I wouldnt recommend the product or the company after our experience.”
Good Morning,
Thank you for sharing your feedback regarding your experience with us.
We sincerely apologise for the long and frustrating process you faced in receiving your summer house, as well as the condition in which it arrived. It is disappointing to hear about the issues with delivery and the lack of communication you encountered. This is certainly not the service we aim to provide, and we appreciate your patience in resolving the matter. Your experience is invaluable to us, and we will ensure this feedback is addressed to improve our service. If there's anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are truly sorry to hear about your disappointment with our customer service. This is not the level of support we strive to provide, and we appreciate your feedback. We are constantly looking for ways to improve, and your comments will help us in that effort. If there's anything specific you would like to discuss, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The particular garden storage I purchased is of extremely poor, quality. Cheap , flimsy and dreadful. I had to angle grind the panels to get them to fit ! I'm 64 yrs old, it is in my top 5 of worst purchases. Just think of how much rubbish I've bought in all those years!!”
Good Afternoon,
Thank you for sharing your feedback regarding your recent purchase.
We are genuinely sorry to hear that the garden storage did not meet your expectations and that you encountered difficulties during assembly. It’s concerning to know that it has turned out to be one of your worst purchases, and we truly appreciate you bringing this to our attention. If you would like to discuss your experience further, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your order.
We sincerely apologise for the lack of communication about your delivery. We understand how frustrating this must be, and it is certainly not the standard we aim to uphold. Our team is committed to improving our processes, and we appreciate your input. Please feel free to contact our Customer Care Team for assistance.
Kind Regards,
elbec Garden Buildings
“It was not what I expected it is more like a shed with windows we have had to reinforce the roof and the floor as I bought to use as an art studio.It also came with a crack on the front panel and the windows didn’t line up properly .Before the winter comes will have to buy more roofing felt as the stuff that came with it is so thin it was tearing as it was being put up”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We sincerely apologise that your recent experience did not meet your expectations. It is disappointing to hear that you encountered issues with the structure of your building. We understand how important it is to have a suitable space for your art studio. If you need assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience with us.
We are sorry for the disappointment caused by the damaged parts of the Summerhouse you received. It is disheartening that the building has not met your expectations, as our aim to meet your satisfaction, and we are sorry that we have fallen short with your order. Our Customer Care Team remains at hand if you require any assistance or information.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your comments with us.
We are sorry to hear that you are experiencing concerns with the timber of your chosen Garden Building. It is disheartening to hear that you are noticing concerns with your building. As we have not received any prior contact regarding the concerns raised, we recommend contacting our Customer Care Team, who remain at hand to offer you assistance.
Kind Regards,
elbec Garden Buildings.
“Im very sorry i didnt read the reviews before i bought the wooden greenhouse. Ordering was easy but even after 6 weeks i dont yet have the complete set of parts! we found replacement wooden planks for one part that was missing but one perspex pane was missing, and then when the relacement was sent it arrived damaged. the replacement/customer process is laborious and i dont yet have the greenhouse i ordered... so beware!”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the issues you've faced with your wooden greenhouse order, especially with the missing parts and the damaged replacement. We strive to provide a seamless customer experience, and we regret that we fell short in your case. Your feedback is invaluable as we work to improve our processes.
If there's anything we can do to assist you, please do not hesitate to contact our Customer Care Team. We appreciate your patience during this time.
Kind Regards,
elbec Garden Buildings
“I purchased a shed from Elbec Garden Buildings, and after making the payment, I received no further information about the delivery. Approximately five weeks later, the shed was delivered and simply left on my driveway.
The quality of the shed is poor, as it is made from cheap materials, including 1"x1" batons, extremely thin OSB, and feather board. Additionally, some of the support structure sections were broken, and I had to fix them myself.
Overall, it’s not a great shed, and their communication was terrible. I would advise avoiding this company if you can; consider buying local instead.”
Good Afternoon,
Thank you for sharing your feedback regarding your experience with us.
We do advise of all delivery lead times on the product page, on our website directly, and we apologise that this information was not highlighted to you at the time of your order. Due to the order, the courier should have contacted you regarding the delivery date, and we apologise that this had not taken place.
As we have not received any contact from you regarding the concerns you have encountered with your order, we offer our apologies that we were not able to offer any assistance before the assembly of the building.
Our Customer Care remains at hand if you require any assistance or any information.
Kind Regards,
elbec Garden Buildings
“The 4x6 Pent Shed was delivered with poor instructions and unidentified pieces of wood- elbec is clearly too mean to give focussed instructions for their individual products and certainly don't put themselves in the position of their customers demonstrating total lack of empathy. The quality of the wood was far poorer than our feather edge fence- full of knots - some of which have fallen out leaving holes in the walls - see photo. Some upright slats were literally bent at knot points and one actually arrived snapped.The feather edge boards themselves were warped in places and half inch of daylight clearly visible. Interestingly one of the last tasks of construction was to put up an elbec sign above the door - The company is clearly so ashamed of their products they didn't bother including one. I have several other photos illustrating the exceptionally poor quality.”
Good Afternoon,
Thank you for taking the time to leave your feedback regarding your experience with your garden shed.
We apologise that the instructions were unclear and that you faced numerous issues with the building. We understand how frustrating this must have been and appreciate you highlighting these concerns. If you have further details to share or would like assistance resolving your concerns, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Poor Tongh and groove shire shed
I the 40 years I have been in landscape gardening
This is the worst shed I I have purchased
And I have purchased many sheds for customers
This was ordered 2 weeks before delivery
This shed looked like it pit together in a day bords out of place lots of knots and holes had to replace 8 bords Should be ashamed sending shed in this condition
Shire there top sheds do not purchase”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry to hear that the shed did not meet your expectations and that you encountered multiple concerns. We appreciate your feedback and would like to address your concerns more thoroughly. Please contact our Customer Care Team so we can assist you further.
Kind Regards,
elbec Garden Buildings
“Terrible- warped frame, warped tongue and groove meaning gaps in the walls which allows water to come through, plastic windows which if you touch then bend very easily & rattle and any level of slight wind the faux glass/ plastic rattles badly - not usually one to write reviews but as you asked for one we’re being honest - not a lot can do after it’s assessed but obviously out of touch with thinking nearly a grand would have warranted something slightly better - definitely NOT a summerhouse - more a poor quality shed with poor quality plastic windows - have painted and tried to make it look pretty but overall very disappointed- I would advise customers to do your research as this is made from cheap materials.”
Good Afternoon,
Thank you for taking the time to share your comments with us.
We apologise that the building did not meet your expectations, particularly concerning the warped frame and tongue and groove issues. It's disappointing to hear about the issues with the summerhouse. We take your comments seriously and appreciate you bringing this to our attention. If you wish to discuss your concerns in more detail or seek assistance, we encourage you to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I was disappointed with the quality of the shed. The wood has holes due to knots in the wood, the roof came in two pieces and only just met. The fitting instructions were poor and had to look online to see how it fitted, then saw it was £200 cheaper than I paid.”
Good Afternoon,
Thank you for taking the time to share your feedback regarding your shed.
We regret to hear that the building did not meet your expectations, particularly concerning the wood and the roof assembly. Your feedback has been taken on board, as all comments are taken seriously, and we offer our apologies for the disappointment caused during the assembly of your chosen building. Please do not hesitate to contact our Customer Care Team if you require any assistance or have any inquiries.
Kind Regards,
elbec Garden Buildings
