“Bought a 10 x 7 Shire shed to replace an old one. While the product appears OK, delivery was a nightmare!
First shed arrived 10 day later via Shire's delivery contractor Pallex Group stacked 10 feet high on a pallet which had fallen over in the van and was damaged. There was no way the driver could get it out of the van and I was certainly not going to accept broken components.
15 days later another contractor delivered a second shed also stacked 10 feet high but would not bring it off the road into our drive because it is gravel. The only way to get the parts off the pallet was to cut the plastic strap holding them but this would have resulted in the whole thing falling over. Had to secure it by putting rope around and anchoring it to my car before unloading the pallet!”
Good Afternoon,
Thank you for taking the time to share your experience. We are very sorry to hear about the delivery issues and the damage your shed parts sustained. This is not the level of service we aim to provide.
We understand the frustration caused, and we offer our apologies. Our Customer Care Team remains at hand to offer any assistance or provide you with any information.
Kind regards,
elbec Garden Buildings.
“Poor mass produced product no or little quality control dimensions not true timber sizes not true , smaller timber parts made from scrap , two different products thrown together you asked so I told you”
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry to hear about the quality and sizing issues you have described. This is not the level of service or consistency we aim to provide, and we understand your frustration. Please contact our Customer Care Team to review your order and assist you.
If you require any assistance or have any questions, please do not hesitate to contact us.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We are very sorry to hear that your order has been delayed and that you have not yet received it. This is not the level of service we aim to provide, and we understand how frustrating this must be. We aim to provide customer satisfaction, and we apologise that this has fallen short with your order.
If you need any assistance with your order or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“This took us 3 days to put up. It was the most complicated structure to put together. The doors didn't fit correctly and we had to really work at getting them to fit. We ended up with only 1 window opening as we couldn't get the second one to fit well enough to allow it to open. A lot of the wood was splintered and was badly cut. The final finished greenhouse is ok but has gaps in the frame which allows water in. Very disappointed for the price.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear about the assembly difficulties, door fit issues, splintered wood, gaps, and water ingress. This is not the level of service that we aim to provide, and we are sorry for any inconvenience caused. Should you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear about the rusty screws and loose slats. Please could you contact our Customer Care Team with your order number and some photos of the issues? We value your feedback and are here to help resolve your concerns.
Kind Regards,
elbec Garden Buildings.
“Just don't buy it. Within two weeks of it going up the roof and window leaked and one of the windows from the shed to the greenhouse popped open, even though it is, theoretically fixed. It's shoddy. The customer service, which is MGP not Elbec, is rude and unhelpful. Even before installation it's a real battle to persuade them it should go in your garden. To be honest, I wish I hadn't bothered.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are sorry to hear about the ongoing issues with your installation and the performance of the product, as well as the difficulties you’ve had with customer service.
Please could you contact our Customer Care Team with your order number, photos, and a summary of the problems you’ve encountered? We’ll review your case promptly and work to arrange a suitable resolution.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings
Liebe Grüße,
Team elbec garden buildings
“This product gets one star because the final shed is a decent enough shed for my bike. However, it loses multiple stars because it is almost impossible to assemble correctly, especially by yourself. I enlisted the help of a professional handyman, and it took us 3 full days to assemble. The instructions (both paper and video from the Absco website) were appalling, and incredibly difficult to follow. The components didn't match what was needed, and the panels had holes where they weren't supposed to be, and no holes where there were. The screws and rivets were of poor quality, so we had to buy some more. I would advise caution before buying this because of the intense frustration experienced when assembling.”
Good Afternoon,
Thank you for taking the time to share your experience.
We’re sorry to hear about the difficulties you faced during assembly and the issues with the components and instructions.
Please get in touch with our Customer Care Team with your order number and any photos or details of the faulty parts so that our Customer Care Team can assist you with the parts.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings
“Purchased a Sun Pent Shed June 2025
Made of cheap inferior wood that either shrinks or swells depending on the weather, windows that do not open and ship lap panels which are now lifting.
Please see my original comments regarding Elbec and Shire on Trust pilot.
Avoid, Avoid, Avoid unless you want a shed that is not fit for the purpose, and a company that gives you the runaround and has NO intention of sorting the problems out.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We would like to apologise for the ongoing issues you have experienced with your building, particularly given that your original order was placed in May 2025 with delivery in June 2025.
We are sorry to hear that the door became slightly warped following assembly. As timber is a natural material, it can respond to changes in temperature and moisture levels, which may result in some movement over time.
When you contacted us in late July 2027, we noted that the exterior of the building had been treated. As outlined in the aftercare guidelines provided with the instructions, we recommend that both the interior and exterior surfaces are fully treated to help protect the timber and minimise the effects of moisture.
We also advised that the paint colour applied does not act as a full wood preservative. To ensure adequate protection, a suitable preservative treatment is required in addition to decorative finishes.
Timber is a natural material, and variations in grain, knots and appearance are normal characteristics rather than defects. All of our products are manufactured using graded timber that meets industry standards, and with appropriate treatment and maintenance, they are designed to provide long-lasting performance.
We understand your frustration and disappointment, and we are sorry that the building has not met your satisfaction or expectations.
Kind Regards,
elbec Garden Buildings.
“i will not be using you guys again due to following your step by step guide to build the shed and iv had nothing but call backs from the customer due to the window leaking iv now had to refund them money and also had to seal all round the windows to provent it from any further leaks.
I would like a part refund due to this problem.
call me as soon as you guys can to discuss this matter on 07944559325 or 07377652026”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry to learn that your chosen building had experienced concerns with water intake through the window, and had we been notified, we could have reviewed this for you. It is also highly advised to ensure the building is treated in full either before or just after the assembly has taken place, and then to seal the building, as confirmed in the instructions aftercare guide.
Should you wish to discuss your concerns further, we ask that you contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback.
We are very sorry to hear you had not received your order at the time you provided your feedback; however, after further investigation, we can note that you had requested a delay in the delivery, to then take place for the week commencing the 16th February 2026. We have been informed that your delivery has taken place and that you have received your order.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback about the shed.
We are sorry to hear that you are unhappy with the product and your experience. We would like to clarify that the item was delivered on 7 January 2026, and we have not received any contact or queries regarding measurements, missing screws, or fitting issues either before or after delivery.
We are always happy to help resolve any concerns and would welcome the opportunity to look into this for you. Please feel free to contact our customer support team with your order details so we can assist you further.
Kind regards,
elbec Garden Buildings.
“I’ve not received my product yet. I’m still waiting for my greenhouse. It will be delivered in first week in March. I ordered it ordered it in December. It’s 14 weeks waiting.”
Good Morning,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you have not received your order yet and that this has caused frustration. As your order is on the longer lead time, as you have noted, you will be contacted closer to the delivery lead time to confirm the delivery date directly. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you have not received your order yet and that this has caused frustration. If you require any information or assistance with your delivery, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Appaling customer service
Supplied woodstoe was of very poor quality - diagonal pieces too short. Elbec refused to replace faulty parts or partically refund.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are genuinely sorry to hear about the experience with the diagonal pieces and for the dissatisfaction with the service you received. Your comments and feedback have been received and will be taken on board and seriously. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Hi. I received a Mercia 7x5 shiplap modular shed and it's totally appalling. Nothing is fitting as it should do. Bits are missing. It is costing me money as I'm having to pay someone to come back again and sort it. I had to drop one guy as he was taking so long to sort it. I want compensation for this shoddy piece of rubbish I currently have.”
Good Morning,
Thank you for taking the time to share your experience.
We offer our apologies for the disappointment you have faced with the item that you have received. We aim to provide customer satisfaction, and we are sorry that it has not been met with your order. If you require assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback.
We’re sorry for any confusion caused by reviewing a product that hasn’t arrived yet. If you have any questions or need assistance with your order, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“The ordering was good but the delivery and updates on delivery were absolutely atrocious. I was emailing, calling, calling Elbec, calling the carriers who still delivered on a day they said they couldn't. The greenhouse looks substantial enough, it's too wet to erect it just now but I am pleased with the quality. Delivery and keeping the customer informed needs attention.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry that the delivery and updates were not up to the standard we aim for. This has been noted and will be reviewed with our delivery partners to improve communication and avoid this in the future. If you require any assistance once you’re ready to erect the greenhouse, or have any questions, please contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry that you have not yet received your order. You should be contacted by the delivery courier closer to the delivery to confirm the delivery date directly. If you do require any information or assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The ordering of the product was fine. The product was delivered today (27/11/25) without any prior notification - no telephone call or email. Fortunately someone was in but surely a courtesy call is not too much to ask, especially as we were told when we ordered it that we would be notified about delivery.”
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry that the delivery arrived without prior notification. This is not the standard we aim for, and we understand how frustrating it must have been. This has been raised internally to review, to ensure that this is not repeated. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The worst summer house bought stay clear
took ages to build with the extensions
Asked for an 8x10 Summer house got an 6x8 with extensions to add on
Never mentioned that when purchasing it or I would never have bought it 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼”
Good Morning,
Thank you for taking the time to share your experience.
We are very sorry to hear that the summer house did not meet your expectations and that the build took longer than anticipated. This is not the standard we aim for, and we understand how frustrating it must have been. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
