“The summerhouse did not arrive on the day scheduled. My husband was phoned that day to say that there was a problem and it would be delivered on a later date. It was not until we phoned the office to ask when that they realised that the summerhouse had not been delivered as scheduled.
The point of buying this summerhouse was that my husband (83) would not have the bother of painting it. Alas, as is clear from the photos, it was so poor that we feclt it necessary to coat it. If I had known it was constructed of fence panels, I would certainly have pocked something else. Great disappointment it its poor appearance. Avril Manson.”
Good Afternoon,
Thank you for your feedback regarding the delivery of your summerhouse.
We sincerely apologise for the delay in delivery and the disappointment regarding the construction materials. It is important to us that our customers are satisfied with their purchases, and we appreciate you bringing these issues to our attention. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Brought a £400 8x6 shed. Was absolutely terrible. The worse thing I’ve ever brought! Nothing lined up. I had to use other wood to keep the windows and buy more roof felt as there wasn’t enough.”
Good Afternoon,
Thank you for sharing your feedback regarding your recent purchase.
We are truly sorry to learn that you faced difficulties with alignment and the quantity of roofing felt provided. Your experience is important to us, and we appreciate you bringing these concerns to our attention. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The wood was covered in knots some were almost see through. The frame kept splitting when you put a screw through it. Panels and doors were warped. Window frames very very flimsy. Really bad”
Good Afternoon,
Thank you for sharing your feedback regarding your recent experience with our garden buildings.
We are truly sorry to hear about the issues you have encountered with the timber and the frame splitting. Your comments about warped panels and the window frames are concerning, and we appreciate you bringing these matters to our attention. We strive for high standards, and it’s disappointing to hear we fell short in your case. If you have any questions or require assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“We purchased a 10x8 shed, but there were no supports to hold the roof in place. I visited a few places that sell said 10x8 sheds and they had extra supports to ensure the roof is secure and you are able to access the roof to put the felt on.
The customer services a passed me onto the supplier, who were good over the messaging system they use, but i ended up visiting their head office as it was only a few miles down the road.
I spoke with a few people and they offered some advice, which i followed, but to no avail, so I had to purhcase extra timber and support myself in the 3 positions in addition to the small supports they have provided.
I would not purchase this item again unless there was clearly improved support for the roof, and if you are thinking about purchasing this item, just be wary you will need extra wood for support, otherwise, you will have bowed roof and not be able to climb over the top and fit the felt, as you would probably fall through the roof.”
Good Morning,
Thank you for your feedback regarding the shed you purchased.
We sincerely apologise for the issues you've encountered with the roof support. Your comments about the necessity for additional support are important, and we appreciate you bringing them to our attention. If you have any concerns or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your review regarding your greenhouse order.
We are sorry to hear that you have not received your delivery yet. We understand how important it is to have your order arrive on time. Please do not hesitate to contact our Customer Care Team so we can look into this for you and provide an update. Your satisfaction is our top priority, and we appreciate your patience.
Kind regards,
elbec Garden Buildings.
“The shed came damaged, customers service was very terrible this Compnay is all about taking your money and not giving a monkey about customers or the inconvenience they cause terrible”
Good Morning,
Thank you for sharing your feedback with us.
We are very sorry to learn about the condition your shed arrived in and your experience with our customer service. Your satisfaction is important to us, and we take these matters seriously. We are committed to addressing the concerns you've raised to ensure we improve our services moving forward. If you would like to discuss this further, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a 10 x 8 garden shed.
Reasonable price I thought. Needed storage in a hurry. Product was made of the cheapest wood. Poorly constructed and not a viable shed to construct. Luckily I am a carpenter so I was able to sort out the issues with the product. Roof was not wide enough to cover the shed once assembled. Panels were all bowed. Had to stiffen the whole structure. Only one roof support sent. Had to cut 2 additional supports myself. Insufficient batten material for the roof. Did not use the felt supplied as it was of the cheapest quality. When I did raise my concerns with the company they were only willing to give me £75.00 off the cost as a goodwill gesture. I would not recommend this company at all. Very disappointed.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about the issues you encountered with your garden shed. Your experience is important to us, and we take your comments seriously. Our goal is to provide customer satisfaction, and we apologise that we have fallen short by your order. If you would like to discuss this matter further or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for bringing your concerns to our attention.
We sincerely apologise for the delay you are experiencing with your order. We understand how frustrating it can be to wait without communication, and we assure you that this is not the experience we want our customers to have. Your feedback is crucial, and we will investigate this matter further. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivery was just dumped on my front garden, and then when i said this to the driver via text, all i got back was some snarky response and basically given a “tough titty” attitude. Still waiting on a refund of £500. Id personally avoid this company.”
Good Morning,
Thank you for sharing your thoughts with us.
We sincerely apologise for your experience regarding the delivery and the communication from our driver. It is disheartening to hear that we fell short in providing the service you expected. We take your concerns seriously and will address this with our team. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to provide your feedback.
We apologise for the concerns you have encountered with the roof size and the trouble it has caused you. It is disappointing to hear about your experience with our customer care team, as we aim to provide timely and helpful support to all our customers, and we are sorry that we did not meet this level of service with your order. Your feedback is invaluable to us, and we will certainly use it to enhance our service. If there's anything we can assist you with or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very disappointing. Polycarb panels are thin and flimsy affording no real insulation and not what I understand twin wall poly carb to be like. I did not bother to assemble mine but noted that the aluminium frame was also poor. Waste of money- save it and buy a proper one.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are genuinely sorry to hear that you were disappointed with the polycarbonate panels and aluminium frame. We strive to provide customer satisfaction, and it is disheartening to learn we did not meet your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Built and made from reject wood to a very low standard. Bent buckled twisted big knots . Very flimsy shed and plenty of damage to it . Had a bad one from shires last year this one beats that one. its Cheap and nasty wanted to deliver st 9pm in ihe dark”
Good Morning,
Thank you for sharing your feedback with us.
We are truly sorry to hear that the quality of your shed did not meet your expectations. We strive to provide customer satisfaction, and we are sorry that we have fallen short in your case. Your comments regarding the delivery time are also noted, and we understand how inconvenient that must have been. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Had to wait for 4 weeks for my order which was not stated when I ordered. Delivery came today. Nice product but wrong size sent. Waiting for customer service to call me with a plan of action. Do not anticipate a call today. Think twice before using this company.”
Good Morning,
Thank you for sharing your feedback with us.
We apologise for the inconvenience you experienced with your order. We strive to provide a seamless service, and we regret that we have fallen short with your order. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Everything about this has been poor; the service, the delivery and the shed itself.
- When I ordered the shed and selected a delivery date it never showed up.
- When the item was eventually delivered (after I chased this up) it was broken and damaged and had to be sent back.
- Another shed was delivered, but this was also damaged (not as bad as the first one, but still not acceptable) - and when it was fitted together the doors were warped, didn’t closed without force and they didn’t fit in the frame properly. There were also other various gaps and mid-alignments.
Communication from both Elbec and the manufacturer has been dreadful, and the issues still haven’t been rectified - despite us sending numerous pictures, videos and messages.
Elbec passed our case to the manufacturer rather than taking ownership of the situation, and despite multiple people at the manufacturer apparently working on our case we don’t seem to be making any progress.
I wouldn’t buy from them again.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the difficulties you have faced with your order, including the delivery concerns. It is disheartening to hear that we have not met your expectations, and we understand how frustrating this situation must be for you. We encourage you to contact our Customer Care Team to help us assist you with your concerns.
Kind Regards,
elbec Garden Buildings.
“Overall a very poor quality shed. Warped boards allowing water ingress. Missing battens underneath the windows. No battens for the felt roof. No weather batten for the door. I have spent £30 on sealant to fill all the gaps. £10 on 13mm battens and £10 on right angle brackets. Your wood treatment looked poor so I used a Tikkurila Scandanavian protective coating at a cost of 50 . Guttering and fittings £20 .My time and my products additional to the build £60. Had I had time to check it before the driver left I would have sent it back. As it is I've made the best of a rubbish shed at some cost to myself. I won't be recommending your company to anyone but I will make people aware to avoid your company.
Dissatisfied and unhappy doesn't cover it. Rest assured I will never use your company again.”
Good Morning,
Thank you for taking the time to share your experience with us.
We are sorry that you have encountered concerns with the parts that you have received, as we aim to provide customer satisfaction, and it is with regret that we have not met this goal with your order. Had we been made aware prior to the assembly of the item, our Customer Care Team would have been able to assist you with your concerns, and we are sorry that we were not able to assist you before the item was installed.
If you require any assistance, or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving your feedback with us.
We apologise for any challenges you faced regarding the unloading process and the return of the pallet. We strive to provide the best possible service, and your concerns are important to us. If you would like to discuss this matter further, please feel free to contact our Customer Care Team for assistance.
Kind Regards,
elbec Garden Buildings.
“Very disappointed !
My husband has had to reinforce the floor with two sheets of wood as it was so thin and flimsy and not fit to place anything in it or walk on it . I will not be purchasing from your company again obviously”
Good Morning,
Thank you for taking the time to leave your comments with us.
We are sorry to hear that you have found the floor does not meet your satisfaction, and we understand the disappointment that this has caused. The information on the floor is directly available on the website prior to placing any order, along with all the technical information on the garden building you have received. We are sorry that this information was not highlighted to you at the time you placed your order online.
If you require any assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that you experienced issues with missing parts and the delivery driver. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. Please do not hesitate to contact our Customer Care Team, who remains at hand to offer any assistance you require.
Kind Regards,
elbec Garden Buildings.
“Bought a summerhouse with a side shed, and the experience was deeply disappointing. The initial delivery was missing the side shed, and the wood panels that did arrive were chipped. The wood for the base frame was warped and clearly inadequate. On top of these quality issues, the customer service was appalling; a male representative was particularly rude and unhelpful. The entire business seems to lack basic quality control and vendor oversight, as evidenced by these repeated issues. To make matters worse, the second delivery for the missing shed was also incorrect. Avoid this company!”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about your concerns with your summerhouse and the service you received. This is certainly not the experience we aim to deliver, and we appreciate you bringing these matters to our attention. Our aim is to provide satisfactory service, and we are sorry that we have fallen short with your order. If you require any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your comments on your experience with us.
We sincerely apologise for the missing panels and the inconvenience this has caused you. We understand how important it is to have everything you need for your project. Please contact our Customer Care Team, who remains at hand to offer you their assistance with your missing parts.
Kind regards,
elbec Garden Buildings.
