Everything about this has been poor; the service, the delivery and the shed itself.
- When I ordered the shed and selected a delivery date it never showed up.
- When the item was eventually delivered (after I chased this up) it was broken and damaged and had to be sent back.
- Another shed was delivered, but this was also damaged (not as bad as the first one, but still not acceptable) - and when it was fitted together the doors were warped, didn’t closed without force and they didn’t fit in the frame properly. There were also other various gaps and mid-alignments.
Communication from both Elbec and the manufacturer has been dreadful, and the issues still haven’t been rectified - despite us sending numerous pictures, videos and messages.
Elbec passed our case to the manufacturer rather than taking ownership of the situation, and despite multiple people at the manufacturer apparently working on our case we don’t seem to be making any progress.
I wouldn’t buy from them again.
2 months ago
elbec garden buildings has a
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