Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the damaged glass, warped and split wood, and the instructions that were stuck together. That isn’t the standard we aim for, and we understand how frustrating this must have been.
Please contact our Customer Care Team with your order number and, if possible, photos of the damage so we can review and assist with moving this forward for you.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry to hear that the shed has not met your expectations, including holes and gaps in the tongue and groove wood. This is not what we aim to provide.
If you would like, please contact our Customer Care Team with your order details so we can review this in full for you to assist you in moving this forward.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the issues and the poor delivery and customer service you’ve experienced. This is not the level of service we aim to provide.
Please contact our Customer Care Team with your order number so we can review your case in full to assist you in moving this forward.
Kind regards,
elbec Garden Buildings
“Very disappointing. It does not align with the description on the website.
It certainly is not built with thicker than normal timbers. The way the windows are fitted is a joke, they are not anchored at the top or bottom and would blow out in a good wind. When you connect two window panels the windows do not align, in my case there was about 1 inch difference in height.
The shed has only been built for 10 days and already there are gaps showing between the shiplap cladding.
Certainly would not have bought if I'd seen one built in advance.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are very sorry to hear that the product did not meet your expectations and that the build quality and alignment issues occurred. This is not the experience we aim to provide.
If you haven’t already, please contact our Customer Care Team with your order number so we can review your case. We will also pass your feedback about the timber quality, window fittings, and gaps to our product team for consideration.
If you need any further assistance or have questions, please don’t hesitate to reach out.
Kind regards,
elbec Garden Buildings
“This is a nightmare to put together, the instructions are not clear at all, I’m a graphic designer, I could have written a better manual myself…. Apart from cutting the hands of me(even with gloves) I didn’t realize it doesn’t come with a bottom!!!!”
Good Morning,
Thank you for taking the time to share your experience.
We are sorry to hear about the challenges you faced with assembly and the overall quality issues. We will also pass your feedback about the instructions and the build quality to the product team for consideration.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Delivery and construction was good but the Look good but is not “ man enough” to reliably carry people particularly if teenagers are running. The wood on the base of the bridge is too thin to trust.
Now it is simply an ornament and I had to find another solution to our bridge issue.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that while delivery and construction were fine, the product has not met your expectations. This is not the level of service we aim to provide and we are sorry that it has fallen short with your order.
If you require any further or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Was told that the greenhouse had been delivered and was sent a ‘photo’ of the delivered item at 8pm , so went searching in the dark outside, but the item was not there. Patronising customer service the next day. Delivered two weeks later by lovely driver. Instructions were so small we needed a magnifying glass , no labelling, no separate bags for different sized screws, flimsy hinges. Wood was average quality but a lot was staple gunned rather than properly put together. We needed to undo screws in an upright in order to make door fit, also had to plane another door for same reason. Gave up on having any opening roof windows as it was too difficult to work with bad quality hinges and didn’t have as many opening doors on sides for same reason. Very pleased with it now; it looks good, especially as we didn’t use poor quality and not very nice looking handles for doors. Would have been really disappointed if we had paid full advertised price; as it was the hassle was not really worth the money we paid. Not dead impressed by this company and certainly wouldn’t use them again.”
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear about the delivery issues, the instructions, and the concerns you experienced. We are glad the driver was helpful and that the greenhouse is now in place, but this isn’t the experience we aim to provide.
If you do need any assistance or have any questions, please contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear about the concerns with the timber and the gaps between the boards. If you haven’t already, please contact our Customer Care Team with your order details so we can review and advise on the best resolution.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings
“The 6x4 Palram Canopia Hybrid Greenhouse. We would return it if we had not part built it. The frame is sturdy but the polycarbonate panels are very flimsy. 3 days trying to build it. The nuts and screw spin around when trying to tighten them as they are in awkward places.
We don't think it's worth the price that we paid.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We’re sorry to hear about the issues you experienced with your chosen Greenhouse. The description you’ve given suggests the panels and fittings may not have met expected standards.
If you haven’t already, please contact our Customer Care Team with your order details so we can review your order and concerns, and advise on the best assembly steps to prevent any spin in the nuts and screws.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced with delivery. Please note that we were not contacted regarding a change of address, which meant we were unable to amend the delivery address.
We always aim to support our customers wherever possible and would be welcome to discuss any future orders or delivery arrangements to ensure a smoother experience.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear that the garden shed did not meet your expectations. If you do require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Still waiting for the invoiice to add to my book keeping, requested more tha7 days ago. Just keep getting bomb barded with other equipment offers I do not need.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry that you have not received any response to your initial request. This is not the level of service that we aim to provide. Please contact our Customer Care Team directly, who will be able to assist you in receiving your required documentation.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for your valuable feedback regarding the missing parts in your delivery.
We sincerely apologise for the inconvenience this has caused you. It's our goal to ensure that your experience with our products is seamless, and we regret that we fell short in this instance. Had we been contacted in relation to the missing parts, please note that we could have sent the parts required to you.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Poor design- no roof overhang to prevent water cascading down walls. Numerous cracks and holes in walls not compatible with such a supposedly high quality product.”
Good Morning,
Thank you for taking the time to provide your feedback regarding the design of your product.
We are genuinely sorry to hear about the issues with the roof and the panels. It is disappointing to know that your experience did not reflect the experience we strive to provide for you. Your comments are vital to us, and we will ensure they are forwarded to our product development team for future consideration.
If there's anything we can do to assist you, or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“My son and I have managed to construct the double log store. However, we experienced some problems with the assembly which I think you need to be aware of....
Firstly, the three floor/shelf fascia panels were 20mm too long, so I had to saw them to fit. They were 900mm instead of the specified 880mm. There was an extra 810mm long shelf support, although that wasn't a problem.
The main problem was that the roof panels didn't fit across the two rear side upright posts without leaving an 8mm gap between the panels. All three uprights and the two back panels were screwed tightly together, so either one or both of the back panels were too wide, or probably it's more likely that the roof panel support frame(s) were not far enough apart to fit properly over the posts, leaving the 8mm gap. I managed to solve this problem by chiselling an 8mm notch out of the rear corner of one of the roof frames.
These faults might be a one off and I was just unlucky? However, some people might not have the tools or the know how to solve the problems, so you would end up having to deal with the cost and hassle of the returns. I think it would be worth checking some of your other packs to make sure that they are accurate. And perhaps you should claim some compensation from Rowlinson for supplying the faulty pack.”
Good Morning,
Thank you for sharing your experiences with the assembly of your product.
We sincerely apologise for the issues you encountered regarding the panel lengths and the roof fit. While we're glad you were able to find a solution, we understand that not everyone may have the tools or knowledge to do so. We appreciate your suggestion and will certainly look into the quality checks on our products to ensure a smoother assembly process for all customers.
If you require any assistance, or have any questions, please do not hesitate to contact us at customercare@elbec.co.uk
Kind Regards,
elbec Garden Buildings.
“Instruction for build poor and wood poor quality not always cut to size correctly. This product need commitment to construct and my husbands an engineer !”
Good Morning,
Thank you for taking the time to provide your feedback.
We are sorry to hear that you found the assembly instructions unclear and the finish of the wood frustrating. We appreciate your husband's engineering background and understand how important precision is in any construction project. Your comments are invaluable in helping us improve our products and instructions. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for bringing your concerns to our attention.
We are sorry to hear that you received your order without the fittings for the single bin. We understand how important it is to have all the necessary components for assembly, and we apologise for any inconvenience this has caused. Your feedback is invaluable to us as we strive to improve our service and ensure customer satisfaction.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts with us.
We are sorry to hear that you were disappointed with the alignment of the panels and the sizing of the doors. Our goal is to provide customer satisfaction, and we are sorry that we have fallen short by your order. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Having purchased this shed i was looking forward to assembling it.
Imagine my dismay when i began assembling it the floor was made of very thin osb board and when i stood on it it began to buckle as there were no supporting woodwork underneath,
I have had to purchase addition wood to strengthen the flooring so it is capable of supporting anything in the shed.And now i feel i will need to do the same to the roof as it is made out of the same thin diameter osb and if i need to climb on the roof to put the felt on for example it almost certainly couldnt hold up.I must also mention the struts already attached to the floor are very poor quality as some have gouges out of them and almost certainly hasn't been through any q.c..
Iam not going to go through the process of taking pictures and having a to and fro with you before you come to a decision about it.I will just make sure that not only i but anyone else i know avoid you goods.
For the money i have paid i am extremely unhappybut i guess you live and learn.”
Good Morning,
Thank you for taking the time to share your concerns with us.
We are genuinely sorry to hear about your experience with the shed flooring and the struts. Your feedback is crucial in helping us improve our products, and we understand how disappointing it can be to encounter such issues during assembly. We always aim for high-quality standards, and your report will be taken seriously as we continue to assess our materials and quality control processes.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I purchased a potting shed in June 25. Delivered with minor faults- nails protruding, window closers not fitted correctly etc (I am in the joinery trade so was able to rectify myself)
I added preservative to protect the timbers before assembly and again straight after.
However the door appeared to be warped, but because I had already treated the timbers, Elbec or Shire were not interested, yet they were also saying that if you DID NOT treat it then you HAD NO GUARANTEE. It seems to me that you can't win, that either way you HAVE NO GUARANTEE.
Over the next few weeks they had me jumping through hoops, sending photo's and emails, all for nothing, they had no intention of sorting out the door, they told me that this was normal as all doors warp (All doors DO NOT warp and being brand new should not) This should have been sorted.
Customer service very poor Avoid Avoid Avoid.”
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear of the disappointment you have experienced with your potting shed, particularly in relation to the door.
As timber is a natural material, it is susceptible to movement, such as warping, if it is not treated and maintained with a suitable timber treatment. We understand you applied a garden shade product; however, this is not a preservative treatment. Garden shades are decorative coatings that require a primer before use to provide protection, and without this, the timber remains vulnerable to the weather. This is likely to have contributed to the issue you have experienced with the door.
To assist, we offered to provide additional parts to help the door retain its shape and improve its function. We are sorry that this has not met your expectations, and we appreciate that this has caused frustration.
Your feedback is valued and will be used to improve the support we offer, and we are sorry that your experience has not been more positive.
Kind Regards,
elbec Garden Buildings.
