“Still waiting for the invoiice to add to my book keeping, requested more tha7 days ago. Just keep getting bomb barded with other equipment offers I do not need.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry that you have not received any response to your initial request. This is not the level of service that we aim to provide. Please contact our Customer Care Team directly, who will be able to assist you in receiving your required documentation.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for your valuable feedback regarding the missing parts in your delivery.
We sincerely apologise for the inconvenience this has caused you. It's our goal to ensure that your experience with our products is seamless, and we regret that we fell short in this instance. Had we been contacted in relation to the missing parts, please note that we could have sent the parts required to you.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Poor design- no roof overhang to prevent water cascading down walls. Numerous cracks and holes in walls not compatible with such a supposedly high quality product.”
Good Morning,
Thank you for taking the time to provide your feedback regarding the design of your product.
We are genuinely sorry to hear about the issues with the roof and the panels. It is disappointing to know that your experience did not reflect the experience we strive to provide for you. Your comments are vital to us, and we will ensure they are forwarded to our product development team for future consideration.
If there's anything we can do to assist you, or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“My son and I have managed to construct the double log store. However, we experienced some problems with the assembly which I think you need to be aware of....
Firstly, the three floor/shelf fascia panels were 20mm too long, so I had to saw them to fit. They were 900mm instead of the specified 880mm. There was an extra 810mm long shelf support, although that wasn't a problem.
The main problem was that the roof panels didn't fit across the two rear side upright posts without leaving an 8mm gap between the panels. All three uprights and the two back panels were screwed tightly together, so either one or both of the back panels were too wide, or probably it's more likely that the roof panel support frame(s) were not far enough apart to fit properly over the posts, leaving the 8mm gap. I managed to solve this problem by chiselling an 8mm notch out of the rear corner of one of the roof frames.
These faults might be a one off and I was just unlucky? However, some people might not have the tools or the know how to solve the problems, so you would end up having to deal with the cost and hassle of the returns. I think it would be worth checking some of your other packs to make sure that they are accurate. And perhaps you should claim some compensation from Rowlinson for supplying the faulty pack.”
Good Morning,
Thank you for sharing your experiences with the assembly of your product.
We sincerely apologise for the issues you encountered regarding the panel lengths and the roof fit. While we're glad you were able to find a solution, we understand that not everyone may have the tools or knowledge to do so. We appreciate your suggestion and will certainly look into the quality checks on our products to ensure a smoother assembly process for all customers.
If you require any assistance, or have any questions, please do not hesitate to contact us at customercare@elbec.co.uk
Kind Regards,
elbec Garden Buildings.
“Instruction for build poor and wood poor quality not always cut to size correctly. This product need commitment to construct and my husbands an engineer !”
Good Morning,
Thank you for taking the time to provide your feedback.
We are sorry to hear that you found the assembly instructions unclear and the finish of the wood frustrating. We appreciate your husband's engineering background and understand how important precision is in any construction project. Your comments are invaluable in helping us improve our products and instructions. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for bringing your concerns to our attention.
We are sorry to hear that you received your order without the fittings for the single bin. We understand how important it is to have all the necessary components for assembly, and we apologise for any inconvenience this has caused. Your feedback is invaluable to us as we strive to improve our service and ensure customer satisfaction.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts with us.
We are sorry to hear that you were disappointed with the alignment of the panels and the sizing of the doors. Our goal is to provide customer satisfaction, and we are sorry that we have fallen short by your order. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Having purchased this shed i was looking forward to assembling it.
Imagine my dismay when i began assembling it the floor was made of very thin osb board and when i stood on it it began to buckle as there were no supporting woodwork underneath,
I have had to purchase addition wood to strengthen the flooring so it is capable of supporting anything in the shed.And now i feel i will need to do the same to the roof as it is made out of the same thin diameter osb and if i need to climb on the roof to put the felt on for example it almost certainly couldnt hold up.I must also mention the struts already attached to the floor are very poor quality as some have gouges out of them and almost certainly hasn't been through any q.c..
Iam not going to go through the process of taking pictures and having a to and fro with you before you come to a decision about it.I will just make sure that not only i but anyone else i know avoid you goods.
For the money i have paid i am extremely unhappybut i guess you live and learn.”
Good Morning,
Thank you for taking the time to share your concerns with us.
We are genuinely sorry to hear about your experience with the shed flooring and the struts. Your feedback is crucial in helping us improve our products, and we understand how disappointing it can be to encounter such issues during assembly. We always aim for high-quality standards, and your report will be taken seriously as we continue to assess our materials and quality control processes.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I purchased a potting shed in June 25. Delivered with minor faults- nails protruding, window closers not fitted correctly etc (I am in the joinery trade so was able to rectify myself)
I added preservative to protect the timbers before assembly and again straight after.
However the door appeared to be warped, but because I had already treated the timbers, Elbec or Shire were not interested, yet they were also saying that if you DID NOT treat it then you HAD NO GUARANTEE. It seems to me that you can't win, that either way you HAVE NO GUARANTEE.
Over the next few weeks they had me jumping through hoops, sending photo's and emails, all for nothing, they had no intention of sorting out the door, they told me that this was normal as all doors warp (All doors DO NOT warp and being brand new should not) This should have been sorted.
Customer service very poor Avoid Avoid Avoid.”
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear of the disappointment you have experienced with your potting shed, particularly in relation to the door.
As timber is a natural material, it is susceptible to movement, such as warping, if it is not treated and maintained with a suitable timber treatment. We understand you applied a garden shade product; however, this is not a preservative treatment. Garden shades are decorative coatings that require a primer before use to provide protection, and without this, the timber remains vulnerable to the weather. This is likely to have contributed to the issue you have experienced with the door.
To assist, we offered to provide additional parts to help the door retain its shape and improve its function. We are sorry that this has not met your expectations, and we appreciate that this has caused frustration.
Your feedback is valued and will be used to improve the support we offer, and we are sorry that your experience has not been more positive.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your review and for sharing your experience with us.
We are glad to hear that the delivery went well and that you find the summerhouse visually appealing. However, we're truly sorry to learn about the issue with water absorption resulting in a wet interior. This is certainly not the experience we want our customers to have. To assist you with the water seeping into your building, we would recommend contacting our Customer Care Team, who remain available to help you.
Kind Regards,
elbec Garden Buildings.
“It's a Beckwood 7'x5' apex shed. The instructions are as minimal as they could be with timbers not labelled
Basically I'm wishing I'd just bought the flats and timber and made my own, I'll know for next time. Everything is as thin as the manufacturer could get away with, the tongue and groove floor isn't solid enough, so I'm going lay another sheet on top, the 8mm roof is pretty thin 12mm would have been more suitable, and there are plenty of gaps in the flats themselves. I've added extra timbers under the eaves as well as reinforcement along the inside of the walls which has improved the structure for less wobble. Don't be fooled by the lovely photos, solid is not the word.”
Good Morning,
Thank you for your review and for sharing your experience with us.
We are sorry to hear that you found the assembly instructions to be minimal. We appreciate your feedback regarding the thickness of the floor and roof, as well as the gaps in the structure. Customer satisfaction is very important to us, and your insights will help us in our efforts to enhance our products. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“This company appears unable to identify what has been ordered and thus sends emails about constructing hard bases for sheds when a garden planter has been ordered.”
Good Morning,
Thank you for your review and for bringing this to our attention.
We apologise for the confusion regarding your order and the communication you received. We strive to ensure that our customers receive the correct information, and it is disappointing to hear that this was not the case. Your feedback is crucial, and we will work on improving our processes to prevent this from happening. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your review and for sharing your thoughts with us.
We sincerely apologise for the delay in delivery you experienced, and we understand your frustration. Timely service is a priority for us, and we are committed to improving our processes. Your feedback is invaluable, and we will certainly look into this matter. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The delivery was fine however the constructing instructions were dreadful difficult to understand and follow can I suggest you rewrite the instructions with a step by step guide / numbered to the apppropraite structures - to erecting the side green house my husband who was a steel erector and my son in law both found it extremely difficult to follow I.e put the rubber before putting together would certainly have helped”
Good Morning,
Thank you for sharing your feedback with us.
We sincerely apologise for the difficulties you and your family experienced during assembly. Your suggestion for clearer, step-by-step guidance is greatly appreciated and will be taken into account. Customer satisfaction is essential to us. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“No labling or numbers on parts for shed so no way to identify certain rails etc on instructions.
Poor or no weather proofing on gaps betwees roof and sides, normally there would be some foam strips to prevent rain and wind getting in.”
Good Morning,
Thank you for your feedback regarding the assembly of your shed.
We apologise for the inconvenience caused by the lack of labelling and the concerns about weatherproofing. Your comments are important to us, and we will take them into consideration as we work to improve our instructions and product design. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your feedback with us.
We genuinely regret that the door did not meet your expectations and understand how disappointing that can be. The door is a natural material and can react differently under various weather conditions, and we apologise that this is not satisfactory to you. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding the shed.
We are genuinely sorry to hear about the quality issues you encountered, particularly with the warped timber. Your experience is important to us, and we appreciate you bringing this to our attention. We are committed to improving our products and will certainly use your comments to address these concerns. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback regarding your recent experience.
We understand that it can be frustrating when a product doesn't fit as anticipated.. Your input is invaluable in helping us enhance our services, and we will certainly take your comments into consideration as we continue to improve. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your concerns.
We are sorry to hear about the issues you experienced with your shed, particularly regarding the warping after rain. It is disappointing to learn that our product did not meet your expectations. Your feedback is essential to us as we strive to enhance our offerings. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The bits of wood were not numbered and it was difficult to know where each one went. The door was warped and had to have a catch put on it, to keep it closed. The windows don't stay flat against the plastic bits at the bottom of the panes. It is very light and a strong gale (which we are prone to here) would blow it over, so I could not put it where I wanted, but had to relocate it to different spot. It took 6 hours to put it together.”
Good Afternoon,
Thank you for your review and for bringing these concerns to our attention.
We are truly sorry to hear about the difficulties you faced with the assembly of your garden building. We understand that unclear instructions and issues with the door and windows can be frustrating. Your feedback about the product is duly noted, as we strive to ensure our customers can safely enjoy their purchases. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
