“The bits of wood were not numbered and it was difficult to know where each one went. The door was warped and had to have a catch put on it, to keep it closed. The windows don't stay flat against the plastic bits at the bottom of the panes. It is very light and a strong gale (which we are prone to here) would blow it over, so I could not put it where I wanted, but had to relocate it to different spot. It took 6 hours to put it together.”
Good Afternoon,
Thank you for your review and for bringing these concerns to our attention.
We are truly sorry to hear about the difficulties you faced with the assembly of your garden building. We understand that unclear instructions and issues with the door and windows can be frustrating. Your feedback about the product is duly noted, as we strive to ensure our customers can safely enjoy their purchases. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your review with us.
We sincerely apologise for the delay in shipping and the lack of communication regarding your delivery time slot. We understand how frustrating this can be and appreciate your feedback. Your experience is important to us, and we will take your comments on board to enhance our service in the future. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding the quality of the product.
We are genuinely sorry to hear that you are not satisfied with your purchase. We strive to ensure that our products meet high standards, and we appreciate you bringing this matter to our attention. Your comments are important to us and will help improve our offerings. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Communication very poor and no delivery information for 3days after purchasing new shed online.
No communication from courier either on day of delivery, so much for the call on the day!!
Product it self very goo”
Good Morning,
Thank you for your feedback regarding your recent experience with us.
We are truly sorry to hear about the communication issues you faced after placing your order. We understand how important timely updates are, and we are taking your comments seriously to improve our service. It is great to know you are pleased with the shed itself, and we appreciate your patience during this process. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to provide your feedback.
We are really sorry to hear that some of your parts arrived damaged and appreciate your patience during the replacement process. We strive to ensure that our customers are satisfied with their orders, and your experience helps us improve our service. If there is anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The greenhouse we received was not particularly well made , many of the panels were distorted and when the frame was erected the individual spaces for the panels to fit into were all slightly varying sizes. As the panels themselves were all a bit distorted this meant a lot of time was needed to get the items to fit , see accompanying photos .
It took about three days to assemble. Not so good.
As you can see in the photos some of the panel gaps were huge , so big in fact that I needed to buy extra long screws..
Also the hinges were quite small and the screws were too fat to fit in the countersinks properly , so the hinges do not close properly.
Also the sawing of the wood was very rough , see photos below.”
Good Morning,
Thank you for sharing your experience with us.
We are very sorry to hear about the issues you faced with the greenhouse assembly and the parts. Your feedback is crucial in helping us identify areas for improvement, and we sincerely appreciate you taking the time to highlight these concerns. It is disappointing to hear that the fit of the panels and the hinges did not meet your expectations, and we acknowledge how frustrating that can be during assembly.
If there’s anything we can do to assist you or if you have any questions, please feel free to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for bringing this issue to our attention.
We truly apologise for the inconvenience caused by the missing part and the delay in resolution. We understand how disappointing this must be, especially when you are eager to enjoy your building. Please rest assured that we are working hard to resolve this matter as quickly as possible. Your feedback is valuable, and we appreciate your patience during this time.
If you need further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“the shed arrived late in the day so my carpenter wasnt here to inspect but he came to build it 2 days later... 3 windows broken window frames too big had to cut down every one... open knot holes x 11... floor very flimsy will have to be reinforced..there was a split in the shid when a nail had gone through slat.
. and 2 days after finishing it in 34 degrees of sunshine it rained and the back wall was soaking.. and the side wall had warped to the point i could put my fingers between slats.
YES...Ive complained THREE TIMES and they sent me 3 more plastic windows but every part has to be photographed and part number added and tape measued its exhaisting... my carpenter is £150 a day and because of having to mess around trying to make things fit cost me extra,,,, now there is a problem with water and open slats and they suggested i take it all apart and put in new bits they send... omg 2 more days work as roof and felt is on and attached again... this is turning out to be a very expensive and not very well made shed... i just hope that after my last lot of photos and rant that they give me some kind of compensation so i can pay my carpenter 40 yrs time served... to fix there problems..... would I buy of them again NO.. i spent 3 hours waiting on phone or answer and call back never happened takes them days to get back to you.... wish I had never bought the thing more trouble and cost tan its worth.. and now soaking wet so cant store anything in it. THEY HAVE HAD 25 PHOTOS FROM ME”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the challenges you have encountered with your shed and understand how frustrating this situation must be. Your feedback is invaluable, and we are committed to addressing the issues you've highlighted. It is disappointing to hear that our response times have not met your expectations, and we appreciate your patience throughout this process.
If you have not already done so, we encourage you to continue communicating with our Customer Care Team, as they are best equipped to assist you in resolving these matters.
Kind Regards,
elbec Garden Buildings.
“the shed arrived late in the day so my carpenter wasnt here to inspect but he came to build it 2 days later... 3 windows broken window frames too big had to cut down every one... open knot holes x 11... floor very flimsy will have to be reinforced..there was a split in the shid when a nail had gone through slat.
. and 2 days after finishing it in 34 degrees of sunshine it rained and the back wall was soaking.. and the side wall had warped to the point i could put my fingers between slats.
YES...Ive complained THREE TIMES and they sent me 3 more plastic windows but every part has to be photographed and part number added and tape measued its exhaisting... my carpenter is £150 a day and because of having to mess around trying to make things fit cost me extra,,,, now there is a problem with water and open slats and they suggested i take it all apart and put in new bits they send... omg 2 more days work as roof and felt is on and attached again... this is turning out to be a very expensive and not very well made shed... i just hope that after my last lot of photos and rant that they give me some kind of compensation so i can pay my carpenter 40 yrs time served... to fix there problems..... would I buy of them again NO.. i spent 3 hours waiting on phone or answer and call back never happened takes them days to get back to you.... wish I had never bought the thing more trouble and cost tan its worth.. and now soaking wet so cant store anything in it. THEY HAVE HAD 25 PHOTOS FROM ME”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the challenges you have encountered with your shed and understand how frustrating this situation must be. Your feedback is invaluable, and we are committed to addressing the issues you've highlighted. It is disappointing to hear that our response times have not met your expectations, and we appreciate your patience throughout this process.
If you have not already done so, we encourage you to continue communicating with our Customer Care Team, as they are best equipped to assist you in resolving these matters.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to provide your feedback.
We are truly sorry to hear that the parts for your chosen building did not meet your expectations. Your concerns are important to us, and we appreciate you bringing them to our attention. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your thoughts with us.
We are glad to hear that the delivery and after-sales service met your expectations, but we regret to learn that the unit did not. Your feedback is vital for us, and we truly appreciate your honesty. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We are sorry to hear about the issues with the assembly and the condition of the wood. Your comments about the nails sticking out and the split wood are concerning, and we appreciate you bringing this to our attention. We will take your feedback seriously. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Prior to delivery good notification. Very poor receipt of the Arbour as it was taken from the van in bits and pieces and placed on the drive. No inventory list to check all parts were present and as such a small piece of the wood was missing and my joiner who erected the Arbour had to craft a small piece to fit. It would have helped if they came in bundles of like parts taped together but as the customer you are expected to check . As it was in bits and no inventory check list apart from assemble instructions it made things difficult.”
Good Morning,
Thank you for your feedback regarding the delivery of your Arbour.
We apologise for the inconvenience caused by the way it was received and the missing piece. Your suggestions about the packaging and inventory list are valuable, and we appreciate you bringing them to our attention. We strive to improve our service and ensure a better experience in the future. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We are truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we will certainly take them into consideration as we strive to improve our products and services. If you would like to discuss this further or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Terrible. We now know why it’s that price. Loads of bits did not fit the instructions are shocking I have taken numerous photo s of defects lucky for us hubby is very good at building things the window frame inserts every single one had to be filed down to fit this was a very long process as there are 2 side windows with individual panes and the door”
Good Morning,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the difficulties you faced with the assembly process and the issues with the window frame inserts. We understand how frustrating it can be when things don’t fit as they should. Your comments about the instructions are important to us, and we will ensure they are reviewed for clarity. If there’s anything we can assist you with or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience with our customer service was less than satisfactory. We aim to provide all our customers with the best support, and your comments will help us improve. We are glad to hear you were pleased with the item and our delivery team. If there is anything else we can assist you with or any questions you may have, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a green house which arrived with damaged parts sent an email with a pic of at least one part damaged and didn't get a response but then a while later received a replacement for that one piece there were many pieces bent and overal the quality was poor made do with what i had but wasn’t overly happy, will buy from here again!”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the frustrations you encountered with your greenhouse order. We are glad to hear that a replacement part was sent, but we understand that the overall quality did not meet your expectations. If you have any further issues or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
