Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations.
We apologise that the roofing felt was missing from your delivery and, despite being advised that it would be sent, you have still not received it. We understand how frustrating this must have been, particularly when you were expecting the missing item to be resolved.
We’re also sorry to hear that you were disappointed with the overall quality of the product. If you have not already done so, please contact our Customer Care team with your order details so that we can review the outstanding issue and assist where possible.
Thank you again for bringing this to our attention. We appreciate your feedback and apologise for the inconvenience caused.
Kind Regards,
elbec Garden Buildings.
“I was promised an update on delivery this week after a wait of a few months for my expensive greenhouse which I have paid for. No news and no update from Elbec, when I call each day to ask I'm told there is no update from the manufacturer. At the moment I'm not impressed.”
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you have been disappointed by the delay and the lack of a delivery update.
We completely understand how frustrating it is to be waiting for an expensive greenhouse, particularly after several months. While we are awaiting confirmation of your delivery from the manufacturer. We appreciate that this does not lessen your frustration, but we hope it provides some reassurance as to why we have not yet been able to give you a confirmed date.
We sincerely apologise for the delay and appreciate your patience. As soon as we receive confirmation from the manufacturer, we will ensure that you are updated as quickly as possible.
Thank you again for your feedback.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you are still waiting for your summerhouse due to the transport delay.
We completely understand that you are unable to review the product before it has been delivered, and we sincerely apologise for the inconvenience and disappointment caused by the delay.
We appreciate your patience and hope your summerhouse will be with you very soon. If you require an update on your delivery, please contact our Customer Care team and we will be happy to assist.
Thank you again for your understanding and for sharing your feedback.
Kind Regards
elbec Garden Buildings
“Disappointed with very slow response time to an issue post delivery of shed and also with the quality of materials used for shed. Ended up costing me a further £60 to rectify issue and only a £25 goodwill gesture offered.”
Good Morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations.
We apologise for the delay in responding to your post-delivery concerns and understand how frustrating this must have been. We also appreciate your comments regarding the quality of the materials and are sorry that you felt you had to incur additional costs to rectify the issue.
We understand your disappointment with the goodwill gesture that was offered and regret that it did not meet your expectations. Customer feedback is important to us, and we take comments such as yours seriously as they help us review and improve both our products and the service we provide.
Thank you again for sharing your experience.
Kind Regards,
elbec Garden Buildings
“Where to start, it arrived as planned and I thought in good condition
I have tried to assemble the shed and found multiple items that are bent and unusable including trim and roof bearer's, the tongue and groove has many gaps and missing pieces, one apex was so bad, I shingled it over, I have only fitted one door so far as you can see in the photo it's warped,the felt is about as thin as the company could supply and still call it felt, they have replaced a couple of pieces but I was told the gaps are due to the hot weather and will close up when it gets damp. I attach the photos for you to see”
Good Afternoon,
Thank you for taking the time to leave your detailed feedback. We’re sorry to hear that your experience with your shed has not met your expectations.
We appreciate your comments regarding the damaged components, gaps within the tongue and groove boards, the door, and the roofing felt. We understand how disappointing it must be to encounter these issues during assembly, particularly after initially receiving the delivery in what appeared to be good condition.
Timber is a natural material and can be affected by changes in temperature and moisture levels, which can cause some movement. However, we understand your concerns regarding the extent of the issues you have described and appreciate you providing photographs to support your feedback.
We’re pleased that some replacement parts have already been arranged, and we would encourage you to continue working with our Customer Care team so that any outstanding concerns can be reviewed and addressed where appropriate.
Thank you again for sharing your experience. Your feedback is important and helps us continue to improve our products and service.
Kind Regards,
elbec Garden Buildings.
“Not very good, used ' rough ' wood,not planed and the two pieces for infilling at front were warped as well as not been planed.
Could not recommend,had previoysly purchased from Tiger sheds,more expensive but better buikt”
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re sorry to hear that the product did not meet your expectations.
The building you purchased is manufactured using rough-sawn timber, as detailed within the product information on our website, and this finish is typical for this style of garden building rather than smooth-planed timber. We are sorry that this was different from what you were expecting.
We also appreciate your comments regarding the warped timber. As timber is a natural material, some movement can occur during storage and transit. However, we understand your disappointment and appreciate you bringing this to our attention.
Thank you for sharing your feedback. It is valuable to us and helps us continue to improve both our products and the information we provide to customers.
Kind Regards,
elbec Garden Buildings.
“I was really shocked at the very poor quality of the boards which make up my shed. They appear to have just come off the saw and are very rough and "hairy" with lots of wood fibres sticking out.
At the very least I assumed they would have been planed smooth. It has made painting them very difficult to paint.”
Good Morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear that the shed did not meet your expectations.
We appreciate your comments regarding the finish of the timber. The overlap shed you purchased is manufactured using rough-sawn timber, as detailed within the product description on our website. This finish is typical of traditional overlap sheds and differs from the smooth-planed finish found on some other styles of garden buildings.
We are sorry that this was not what you were expecting and understand that it made painting the shed more difficult than anticipated. Your feedback is appreciated, as it helps us understand where product information and customer expectations can be improved.
Thank you again for taking the time to share your experience.
Kind Regards,
elbec Garden Buildings.
“My delivery arrived but had the wrong instructions and missing parts.
These were supposed to be dispatched 3 times before I eventually received them. I had to pay the workman twice to come back to finish it. Its poor quality and im awaiting a response to my complaint still.”
Good Morning,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience has not met your expectations.
We apologise for the inconvenience caused by the incorrect instructions and missing parts, and we understand the frustration of having to wait for these to be received before the installation could be completed. We appreciate your comments regarding the additional time involved and have noted your concerns.
Our advice is always that customers check all components and parts are present before arranging an installer, as this helps avoid any additional costs or delays should anything need to be addressed. However, we understand that this situation was frustrating and we are sorry for the inconvenience caused.
Thank you again for your feedback. It is important to us and helps us continue to improve our service.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were disappointed with the delivery timeframe. We appreciate that waiting longer than expected for an order can be frustrating and understand your concerns.
We are pleased that your order has now been delivered and hope that you are happy with the product.
Thank you for sharing your experience, and your feedback will be noted and reviewed by the relevant teams.
Kind regards,
elbec Garden Buildings
“My greenhouse arrived with three very warped doors. Upon contacting the garden centre I was informed it was due to the heat. I don’t think so. They arrived warped. After a few emails they have now agreed to send new doors. Let’s hope these are not warped. It might be a good idea in future if orders were checked before they were sent for delivery.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that your greenhouse arrived with warped doors and appreciate the disappointment and inconvenience this has caused.
We are pleased that replacement doors have now been arranged for you and hope these resolve the issue to your satisfaction. Your comments have been received and will be shared, as all feedback is taken on board and seriously.
Thank you again for bringing this matter to our attention, and we hope the replacement parts allow you to fully enjoy your greenhouse.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that you are disappointed with the quality of the shed, but we are pleased that you were happy with the delivery service.
Your feedback has been noted and will be shared with the relevant teams. If you would like us to look into your concerns further, please contact our Customer Care Team with your order details.
Kind regards,
elbec Garden Buildings
“We asked for compensation for the trouble that it caused us recieving damaged goods, having to return them and waiting for a repeat delivery. Elbec accused the warehouse of packing goods poorly ,and the warehouse said our contract of sale was with Elbec so take it up with them! Hence we got nowhere!”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the difficulties you experienced with damaged goods, the inconvenience of arranging a return, and the delay in receiving a replacement. We understand how frustrating it must have been to feel caught between parties without a clear resolution.
We regret that this situation was not resolved to your satisfaction. Where issues such as this arise, our aim is always to work with all relevant parties to reach a fair outcome and support our customers throughout the process.
Your comments have been noted, and if you would like us to review your case again, please contact our Customer Care Team with your order details so we can look into this further for you.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are disappointed following your recent delivery and the disruption caused in having to rearrange installation, particularly after taking time off work.
We would always encourage customers to contact us directly regarding any issues with damaged goods or delivery concerns so we can investigate and assist as quickly as possible. If this has not yet been resolved, please contact our Customer Care Team with your order details so we can look into this further for you.
We appreciate your comments and are sorry that your experience has not met expectations.
Kind regards,
elbec Garden Buildings
“My joiner had to spend a lot of time correcting the frame, locks, doors etc. it’s ok now it’s finished but don’t expect it to look like the pictures. Had to purchase extra strengthening timbers to support the roof. The metal brackets didn’t even hold the weight of the roof.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you experienced issues with the assembly and alignment of your building and that additional work was required by your installer to complete the installation. We also regret that further strengthening was needed in order to complete the build as expected.
We would have welcomed the opportunity to review these concerns at the time and provide assistance where possible. If you would like to discuss this further, please contact our Customer Care Team with your order details.
We appreciate your comments and will ensure your feedback is shared.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that the product did not meet your expectations and that you feel it was not suitable for your requirements following your pre-purchase enquiry. We understand how disappointing this can be.
We always aim to ensure customers have the information they need to make an informed choice, and we are sorry if this has not been your experience on this occasion.
If you would like to discuss this further, please contact our Customer Care Team with your order details and we will be happy to review this with you.
Kind regards,
elbec Garden Buildings
“Generally poorly designed and poorly made.
Windows leaked with first rain, had to make my own returns around the doors to keep rain out and silicon all windows, roof design is complete rubbish and leaves massive gap all the way around.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear that your experience with your summerhouse was disappointing and that you encountered issues with the build quality and weatherproofing. We appreciate how frustrating it must have been to carry out additional work to address leaks and fitting concerns.
We would have welcomed the opportunity to review these issues with you directly and provide assistance where possible at the time of installation. If you would still like to discuss your concerns further, please contact our Customer Care Team with your order details.
We appreciate your comments and will ensure your feedback is shared.
Kind regards,
elbec Garden Buildings
“This Product was installed by Landscape Builders onto concrete base.
Sides would not fit correctly, joints left gaps. Extra support beams had to be installed
One side section appearred to be left untreated.
Roof would not sit correctly due to warrped sides ( further supports added)
Roofing Felt- very poor quality
Builders asked if I purchased from on-line TEMU !!”
Good Afternoon,
Thank you for taking the time in sharing your experience with us.
We are sorry to hear about the installation issues, gaps, warped roof, and your dissatisfaction with your chosen garden building. If you’d like us to review this further, please contact our Customer Care Team with your order details so we can assist as best as we can.
Kind regards,
elbec Garden Buildings
“Final result looks well but I had to repair two places with glue and screws where the main legs split along the grain or laminated joins. In light of this I took the warning about the fragility of the top joint seriously and had a couple of cross braces to strengthen it.”
Good Afternoon,
Thank you for sharing your feedback with us.
We are sorry to hear you needed to repair two places with glue and screws and that you felt the top joint required extra strengthening. We appreciate you letting us know about this.
If you’d like us to look into this further, please contact our Customer Care Team with your order details so we can review and assist as best as we can.
Kind regards,
elbec Garden Buildings
“I purchased a 7x5 apex overlap shed from Elbec. Built the shed and 3 weeks later the over lap boards are warping leaving big gaps in the side of the shed.
To be fair to Elbec they sent my email & Photos to Forest Sheds who supplied the shed.
I eventually got a reply from Forest saying that the Panel boards will warp ?
They have offered to supply another panel however it’s not that simple as you can’t get at the panel and you would have to pull the shed to pieces and also remove half the roof as there are several screws under the felt.
We will see where this leads.
To be fair to Elbec they were straight onto the complaint.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are sorry to hear about the warping on the panel boards and the difficulties you’ve described in repairing or replacing them.
We appreciate you bringing this to our attention. If you would like to discuss this further, please contact our Customer Care Team with your order details so we can review the situation and assist as best as we can.
Kind regards,
elbec Garden Buildings
“I ordered a garden arch with with a completion date weeks ahead only to be emailed
more delay and still no comletion date.
They have my money I have no arch,my guess Amazon would have one and next day delivery!”
Good Afternoon,
Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment regarding the delay in your order.
The garden arch was purchased on a pre-order basis, with the estimated availability date provided at the time of ordering. Unfortunately, due to a supplier delay outside of our control. As soon as we received this information, we contacted affected customers to keep them informed.
We appreciate that delays can be frustrating, particularly when you are waiting to complete a project, and we apologise for the inconvenience caused.
If you would like to discuss your order further, please do not hesitate to contact our Customer Care Team, who will be happy to assist.
Kind Regards,
elbec Garden Buildings.
