“Only half the summer house arrived had to call to complain. Overall summer house quality is poor compared with a comparable shed I recently purchased. Roof is very thin OSB. veranda virtually unusable large gaps between boards. Had to build my own.”
Good Afternoon,
Thank you for your feedback regarding your recent experience with your Summerhouse.
We’re sorry to hear that only part of your order arrived and that the quality did not meet your expectations. We understand how frustrating it can be to encounter issues like large gaps in the veranda and unsatisfactory roof quality. Your comments are important to us, and we will take them into careful consideration to improve our products.
Should you require any assistance or information, please feel free to contact our Customer Care Team, as they remain at hand to help you.
Kind Regards,
elbec Garden Buildings.
“For the cost of the shed I think it is not the best quality.
I feel that a lot of corners have been cut so you can optimize the profits. As a tradesman, the materials are not the best and I feel you could do better.
Hope this might help you improve the materials you use in the future.”
Good Morning,,
Thank you for taking the time to leave us with your review.
We are sorry for the disappointment caused by the Shed you have ordered, and we understand your concerns about the materials used which will be taken on board. Please be assured that we continuously strive to improve our products and your comments will certainly be taken into consideration.
If there’s anything specific you would like to discuss further, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Two of us followed the instructions to build the shed which I might add both said they wasn’t very clear at all, but took time and the side panels fit nice around the base measurements were correct, but roof, truss was pushing side panels out making it bulge and the roof panels on top were two inches short for the roof, at the time of building I didn’t have time get in touch about it as I’m in middle of a renovation so needed the extra space urgently so luckily I’ve spare materials on site so adjusted to suit and built the roof myself”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are sorry to hear that the instructions were not clear for you during the assembly of your chosen garden building. We aim to provide you with not only a service you expect but a building that meets your requirements and satisfaction, we are sorry that this has not been met.
We remain at hand if you require any assistance or information.
Kind Regards,
elbec Garden Buildings.
“Poor finish to the overall quality, panels not trimmed square, windows different sizes so poly wouldnt fit or was too small. Will have to put glass in to be secure. Some timbers not even nailed. Never seen so many knot holes, had to fill with mastic. Its up but never worth the money.”
Good Afternoon,
Thank you for taking the time to share your feedback regarding your experience with us.
We offer our apologies for the issues that you have encountered with the completion of your garden building. We strive to maintain high standards, and your comments will be addressed with our team to ensure improvements are made.
If you require any assistance, please do not hesitate to contact our Customer Care Team, who remain at hand to help.
Kind Regards,
elbec Garden Buildings.
“I had to chase up delivery of my order and it was then delivered partly damaged. A replacement part was sent out which arrived two weeks later. Very little communication and poor customer service. Would not recommend.”
Good Morning,
Thank you for taking the time to leave your feedback on your Garden Shed with us.
We are sorry that you are currently experiencing water ingressing through the windows and doors and understand the frustration that this causes, as we do aim to ensure that our customers are satisfied with their chosen garden building.
Please do contact our Customer Care Team at customercare@elbec.co.uk to allow the team to offer their assistance to you in moving this forward.
Kind Regards,
elbec Garden Buildings.
“Delivery driver refused to put shed against brick wall which was 2m next to where he was unloading. Said kerb side drop off. Also refused to take pallet it was delivered on, again said not what he was paid for.
Shed was damaged on arrival although part of floor so hidden”
Thank you for your review and for bringing these concerns to our attention. We’re sorry to hear about the delivery experience and the damage to the shed floor. While the delivery is typically kerbside, we understand how frustrating this must have been for you, and we will certainly pass your feedback on to the manufacturer for their review. In the meantime, if there is anything our team can do to assist in addressing the damaged part of the shed please contact us.
“Roofing felt was damaged on arrival, made a note on delivery note. Had to go and buy a roll, contacted company who said they would not reimburse cost. Then waited 2 weeks for them to send replacement felt!!, by which time shed was up and roof done. Poor service. Wont use company again”
“Disappointing experience. Rear panel was damaged on delivery. It took over a week and 4 phone calls to get a replacement, which was a completely different colour.
Quality of product was poor, as can be seen by my photos. One panel didn't have the overlaps nailed, so had to be fixed. Panel frames were poorly built, and didn't line up. Flooring is pretty thin and I don't think it will last long.”
“The Lyon arbour I ordered arrived on time but was not packaged, just seemed to be loose in the van. When we tried to put it together we realised to our disappointment that some parts were missing . I had to request the extra parts which did arrive but unfortunately took about another 10 days.”
“I have only rated as poor because shire garden buildings that elbec use were useless and lied to me continuously about the delivery and then admitted late in the afternoon the delivery driver wasn't even in work the day of delivery. They had to re arrange delivery for the following week when I had to take a second day off work. Elbec was ok to deal with and there customer services dealt with my complaint.”
“Your service was good, the Shires building was extremely poor. I wouldn't advise anyone to purchase a similar Shires buiding.
Knot holes in in timber, wall panels were not square, timber was rough finished.
Had to rebuild window panel as tongue and groove timbers did not match up adjacent wall panel. Support timbers in roof too weak as roof sags and a further support bracket is needed which I shall make.”
“The greenhouse wasn't equipped with the correct sized doors so we had to plane them. We also saw on the website that the marketing showed the greenhouse was painted already, so it was misleading. We like the greenhouse now it is done, but the doors are stiff and the hinges were not right for the doors. I wouldn't buy from this company again.”
“Ordered large wooden planter and trellis but delivery arrived without the trellis. Had to wait a few weeks for the delivery as it was and not happy after waiting that time that delivery not complete. Are currently still waiting the remaining trellis delivery and hoping will be received as advised. Do not want to cancel and return what we have already received as very good quality . Not sure if supplier or DX delivery issue.”
