“The delivery was several weeks late, I was advise the arch had been sent to the delivery partner depot, but apparently it never arrived at the depot. I had to call several times to get an update on delivery, people said they would call back with information but failed to do so.
The item is delivered in kit form but the components are only part finished, eg rough sawn edges and all machined edges had to be hand finished. Nothing is pre drilled so it was fortunate I have advanced DIY skills, others may find it difficult to assemble.”
“The staff I spoke to were great but because the fixing kit was wrongly put together by the manufacturer it was a long process to resolve. Solved in the end by putting me in contact with the manufacturer.”
“We ordered a vegetable trig. There was no liner included in t(e price,or the option to buy one separately. This is odd and annoying as it it very difficult to try and obtain a liner separately. Liners should be included at an additional cost”
“Some plastic window panes were missing and 4 were damaged. I called customer services and they weren't helpful. I had to email them with a photograph of the damaged panes and missing windows. Given the small nature of this couldn't new panes just be sent out in the post rather than giving to go through all this rigmarole.”
“Two of the three planters I ordered were damaged and missing parts. I had to repair parts myself, and it took several weeks for the requested parts to be delivered.”
“The design looks good, but the construction is not fit for purpose and very badly manufactured.
See photos. The bottom is too flimsey to hold soil so had to add better support. Whoever stapeled this together has no idea of accuracy or pride in the work (I kept the labels if you would like them). I had to take many pieces apart to straighten in order for the pieces to fit.”
“The product supplied was not joined/cut well - lots of 5/10cm chips from the wood, cuts made at one length, stopped then re-cut at a longer length, leaving missing areas of wood.
Half of the doors were bent out of shape, so fit at the bottom, but not at the top.
Instructions were good, fixtures and fittings ok.
Not worth the price it’s sold at.”
“There is a 5mm gap letting in rain via the greenhouse roof window. Hinge axis offset from where they should be. Screws are rusting already. Also according to instructions the opening window should on the rhs. Construction or manufacture is poor there are gaps where they shouldn't be Windows weren't fixed at the bottom. There is only half a door stop so rain goes between the door and frame. Greenhouse roof only secured on the sides so letting in rain . Step 15 would work better with 2 brackets (26) instead of 1 at the front.
Roofing felt not fitted as per instructions along end as step 14.”
“I am absolutely appaled at the quality of your shed that you supplied me, its my fault because i didnt look at the spec, if i had i would never have purchased this bloody awful shed, for one thing my wife and i cant stand up in it, the floor bows and bends when we stand on it it is fitted on a solid concrete base so it has nothing to do with the base, i am so disapointed with this dolls house, i feel totaly ripped of because of the inside height the flexing of the floor and the general quality,my profesional shed errecter took much longer than he anticipated because he was fixing broken parts of the shed. when i phoned the lady on your switchboard was very profesional but she said that i should have inspected the shed when it was delivered the problem there is that i am registered disabled and i am 73 years of age there was no way that was going to be inspected until it was erected. were not all fit and ready im afraid. so i think you could say i am one very dissapointed customer.”
“Delivery was good timing but sadly the materials they use was so thin and flimsy and the screws was more complicated as they was not marked in number as the instructions state had to measure the screws to figer out which was which. I gues you get what you pay for cheap for cheap.”
“Very disappointed with construction quality. Had to return one panel due to splits where substandard timber had got through into the production process.
Timber is not pressure treated so my own treatment with preservatives can only have limited value.
Joints are very crude, the overall result will be poor. I guess if you buy a cheap shed then you get a cheap shed.”
“Poor build quality on the second attempt, first shed was returned, second shed is still not good build quality as panels are not square we have had to buy clamps to make it more solid. Would not recommend the factory who builds these”
