Good Afternoon,
Thank you for sharing your thoughts with us.
We are glad to hear that the delivery and after-sales service met your expectations, but we regret to learn that the unit did not. Your feedback is vital for us, and we truly appreciate your honesty. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We are sorry to hear about the issues with the assembly and the condition of the wood. Your comments about the nails sticking out and the split wood are concerning, and we appreciate you bringing this to our attention. We will take your feedback seriously. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Prior to delivery good notification. Very poor receipt of the Arbour as it was taken from the van in bits and pieces and placed on the drive. No inventory list to check all parts were present and as such a small piece of the wood was missing and my joiner who erected the Arbour had to craft a small piece to fit. It would have helped if they came in bundles of like parts taped together but as the customer you are expected to check . As it was in bits and no inventory check list apart from assemble instructions it made things difficult.”
Good Morning,
Thank you for your feedback regarding the delivery of your Arbour.
We apologise for the inconvenience caused by the way it was received and the missing piece. Your suggestions about the packaging and inventory list are valuable, and we appreciate you bringing them to our attention. We strive to improve our service and ensure a better experience in the future. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We are truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we will certainly take them into consideration as we strive to improve our products and services. If you would like to discuss this further or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Terrible. We now know why it’s that price. Loads of bits did not fit the instructions are shocking I have taken numerous photo s of defects lucky for us hubby is very good at building things the window frame inserts every single one had to be filed down to fit this was a very long process as there are 2 side windows with individual panes and the door”
Good Morning,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the difficulties you faced with the assembly process and the issues with the window frame inserts. We understand how frustrating it can be when things don’t fit as they should. Your comments about the instructions are important to us, and we will ensure they are reviewed for clarity. If there’s anything we can assist you with or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience with our customer service was less than satisfactory. We aim to provide all our customers with the best support, and your comments will help us improve. We are glad to hear you were pleased with the item and our delivery team. If there is anything else we can assist you with or any questions you may have, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a green house which arrived with damaged parts sent an email with a pic of at least one part damaged and didn't get a response but then a while later received a replacement for that one piece there were many pieces bent and overal the quality was poor made do with what i had but wasn’t overly happy, will buy from here again!”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the frustrations you encountered with your greenhouse order. We are glad to hear that a replacement part was sent, but we understand that the overall quality did not meet your expectations. If you have any further issues or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“When taken out of the pack to put together, some of the lats on each of the 6 units had to be refitted. The timber is very thin and some was cracked. Wish I’d have just made my own as have had to rebuild 30% of each on average whilst putting together. The screws are just cheap & nasty. The timber with the 45 degree cuts for the top pieces didn’t fit together properly and left rather large gaps, more so than I was expecting. All in all, I wouldn’t be buying these again
The service from elbec was spot on and I couldn’t fault it if I tried.”
Good Morning,
Thank you for your feedback regarding your recent purchase.
We are genuinely sorry to hear about the issues you faced with the assembly and build of the timber. Your experience is important to us, and we take your comments seriously as we always strive for improvement. It is great that the service we have offered has met your satisfaction.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your comment with us.
We understand how frustrating it can be to wait for your order, and we are sorry for any inconvenience this may have caused. We appreciate your patience during this time. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered and paid for 2 planters 7 April. Had to chase for delivery date. Arrived 23 May. Quality ok, customer communication and service poor. Would I reorder.....unlikely.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are genuinely sorry to hear about your experience with the delivery of your order and acknowledge the delays and communication issues you faced. This is not reflective of the service we strive to provide, and we appreciate your patience throughout this process. If there is anything we can assist you with, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Not great, sadly. Summerhouse (shire lena 16x8) arrived on time, and delivery guy was really lovely and extra helpful. Summerhouse missing a load of parts, over a week later and no sign of replacements (not great as it's raining and water is coming in). Floor and roof didn't fit together well at all requiring a LOT of extra work from our builder. Floor still has gaps. Doors don't join properly so we're having to get that fixed as the wind blows it open.
Such a shame, explained issues in an email and phonecall. No solution offered or any compensation for the wait/missing parts/water coming in. Wouldn't use again.”
Good Morning,
Thank you for taking the time to share your comments with us.
We are sorry to hear of the concerns arising from your order. Our aim is to provide customer satisfaction, and it is with regret that we have fallen short with your order. We do ask not to have the item installed until all parts are present and in satisfactory condition to prevent delays with the assembly, and ensure that we are able to assist you with any requirements you need.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your review and for sharing your experience with us.
We are truly sorry to hear about the condition of the product you received and the challenges you faced during assembly. We understand how frustrating it must be to deal with issues, especially after receiving a replacement. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“When I placed an order for the log cabin, and chose the delivery date, the next day they told me it was a computer error and I had to wait another two weeks for it to be delivered which was fine when they finally delivered the log cabin they forgot to send the doors and on top of that I had a wait another week for the plastic windows and when they finally sent the windows, I was one window short so I had to wait another 2 to 3 days for them to be delivered!”
Good Morning,
Thank you for sharing your feedback regarding your experience with the log cabin order.
We truly apologise for the delays you've experienced with the delivery and the missing components. We understand how frustrating this must have been, and it is not the level of service we strive to provide. If you require any further assistance or have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I placed the order at the start of April and it has not arrived mid May. It seems that the use of multiple ‘middle men’ for delivery and dispatch means the delivery date keeps keeping pushed back further and further which has been very frustrating. When I have contacted elbec, the reply was very defensive and I still don’t know when my greenhouse will arrive 6 weeks after ordering.”
Good Afternoon,
Thank you for your review and for taking the time to express your concerns.
We sincerely apologise for the delays you've experienced with your order and the frustration this has caused. We understand that communication is key, and we regret that our responses have not met your expectations. To help us assist you further, please contact our Customer Care Team who can look into this for you.
Kind Regards,
elbec Garden Buildings
“Purchasing was relatively straightforward but delivery of the greenhouse was late which was frustrating as delivery date was before bank holiday weekend with the aim to build it over the long weekend. No reasons or updates provided and it ended up being delivered 5 days late after the long weekend.”
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We regret to hear about the delay in the delivery of your greenhouse, especially with your plans for the long weekend. We understand how frustrating this can be and sincerely apologise for any inconvenience caused by the lack of updates. Your feedback is valuable, and we will work to improve our communication in these situations. If you need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Timber was of poor quality
Most of up rights were like a banana
Screws are of poor quality
Used my own..........
.
One panal and damaged. Rang to say change full package
Was abruptly told you were only changing parts damaged
Upon fitting , I bought extra timbers to replace banana parts ,,,,,,,,,,
Brought because of customer relations are 😢”
Good Afternoon,
Thank you for providing your feedback regarding your recent experience.
We are truly sorry to hear that the timber quality and the condition of the components did not meet your expectations. This is certainly not the standard we strive for. Your concerns regarding customer service and communication are noted, and we will address this internally to improve our responsiveness.
If there's anything we can do to assist you, please do not hesitate to contact our Customer Care Team. Your satisfaction is important to us, and we want to ensure we can support you in any way possible.
Kind Regards,
elbec Garden Buildings
“The guy on the saw needs a new tap measure, or further training. The guy with the nail gun also needs further training or new glasses, the A Team killed more people than he hit frame work.”
Good Morning,
Thank you for taking the time in sharing your feedback with us.
We sincerely apologise for the experience you had with our assembly team. We strive for high standards in our services and appreciate your comments. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“We bought and paid for a 10 x 8 shed as if was being constructed we realised it was 8x8 at this stage to late to take down without damaging it
Wrote a complaint STIIL WATING FOR A REPLY!!!”
Good Morning,
Thank you for taking the time in sharing your experience with us.
We apologise for the confusion regarding the size of your shed. We understand how disappointing this situation can be, and it's certainly not the level of service we aim to provide. Your feedback is important and has been taken on board seriously. We also regret any delay in our response to your complaint; we appreciate your patience as we work to assist you. If there’s anything else you would like to discuss, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your concerns with us.
We are truly sorry to hear that you are still waiting for your product and having to chase for updates. We understand how frustrating this can be, and we appreciate your patience in the meantime. Your feedback is important to us, and we are actively working to enhance our communication. Please do not hesitate to contact our Customer Care Team for immediate assistance.
Kind Regards,
elbec Garden Buildings
“Pleased with the arch. However, the posts are an unusual size and it’s not been possible to find the correct sized post stakes which has proved to be incredibly frustrating. Customer services were not helpful and we have ended up making do with a sub optimal solution.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are pleased to hear that you are pleased with the arch, but we sincerely apologise for the frustration you experienced. Your satisfaction is important to us, and we will ensure that your comments are addressed. If there’s anything else we can do to assist you further, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
