“Positives: Good price, very quick delivery and looks good. Generally pleased with it.
Negatives: There doesn’t seem to be much quality control checking going on. We’ve ended up with 2 panels where you can see daylight through the weather boards! Not sure it’ll be very watertight. Doors are a little warped too.”
“Some sections of the instructions were not clear - and some appeared to contradict each other. The instruction leaflet needs rewriting and the images made clear”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We appreciate your comments regarding the assembly instructions and are sorry to hear that some sections were unclear.
We understand how important clear and easy-to-follow instructions are when assembling a garden building, and we will share your comments with the relevant team and manufacturer for review. Feedback such as yours helps us identify areas where improvements can be made.
Thank you again for your feedback, and we hope you are pleased with your finished product.
Kind Regards,
elbec Garden Buildings.
“Arrived battered on one side. Reached out to company with photos but no response. Had to do repairs ourselves. These things happen in transit sometimes but a response would have been appreciated. Fine for bike storage but not sure how long it will last. Had to reinforce floor as really flimsy.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that your item arrived damaged and that you did not receive the response you were expecting after contacting us. We appreciate how frustrating it must have been to carry out repairs yourself, particularly when you had taken the time to provide photographs.
While damage can occasionally occur during transit, we understand the importance of responding promptly and supporting customers when issues arise. Your comments regarding the communication received, as well as the construction and floor strength, have been noted and will be shared with the relevant teams and manufacturer for review.
We are pleased that the item is currently suitable for your bike storage needs and appreciate you sharing your honest feedback.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We appreciate that you have rated your experience based on the service received so far and understand that you are unable to comment on the product until it has arrived.
We hope your delivery reaches you as expected and that you are delighted with your purchase once received. We would welcome your feedback once you have had the opportunity to enjoy the product.
Kind regards,
elbec Garden Buildings
“The time slot for delivery was emailed at 04.00 showing a delivery time before I had got up. Thre's little point in sending a delivery slot by email at that time in the morning. Who do you think would possibly read it at 04.00?”
Good Afternoon,
Thank you for taking the time to leave your review.
We appreciate your feedback regarding the delivery notification. We understand your frustration that the email containing the delivery time slot was sent very early in the morning, particularly when the advised delivery window began before many customers would reasonably have had the opportunity to read it.
Delivery notifications are typically generated automatically by the delivery network; however, we appreciate your comments and will share this feedback with the relevant team for review.
Thank you again for bringing this to our attention.
Kind regards,
elbec Garden Buildings
“Elbec garden buildings delivery was on time and delivery chap was super helpful, courteous and professional, couldn’t fault it. However Elbec should give serious consideration to not stocking poor quality goods as it is letting them down.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that your delivery arrived on time and that our delivery driver provided a helpful, courteous and professional service. We appreciate your kind comments regarding the delivery experience.
We are sorry to hear that you were disappointed with the quality of the product itself. Your feedback is important to us and will be shared with the relevant teams and the manufacturer for review.
We appreciate you bringing your concerns to our attention and thank you again for taking the time to share your experience.
Kind regards,
elbec Garden Buildings
“Product arrived on time and good communication. Delivery drivers were polite but not allowed to bring inside. Stars lost because I feel they sold a product that was impossible to build in the state it was sent.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that your product arrived on time, that communication was good throughout, and that you found our delivery drivers to be polite and courteous.
We are sorry to hear that you experienced difficulties during assembly and that you feel the product was not as expected. Our buildings are designed to be assembled by customers with suitable DIY experience, and we appreciate that the process can sometimes be more involved than anticipated.
Your feedback regarding the assembly experience has been noted and will be shared with the relevant team for review. We are also grateful for your comments regarding the delivery service and hope you are able to enjoy the finished product.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your feedback.
We are sorry that you received a review request before your order had arrived. We understand that it can be frustrating to be asked for feedback before you have had the opportunity to receive and experience the product.
Review invitations are sent as part of our automated process, and on occasion, they may be received before delivery has taken place. We appreciate your patience and hope you are pleased with your order once it arrives.
If you do require any assistance or have any questions regarding your delivery, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Difficult to assemble. All the batons were to short and not noticeable until the shed was erected.
I’d employed a fitter so meant more cost paying him extra time to buy and fit the right parts
No help from elbec”
Good Morning,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you experienced difficulties during assembly and that additional time and costs were incurred due to the issues you encountered with the batons. We understand how frustrating this must have been, particularly when a fitter had already been arranged.
We would always encourage customers to contact our Customer Care Team if any issues arise, as we will always aim to investigate and provide assistance where possible. We regret that you feel the support provided did not meet your expectations.
Your feedback regarding the components and assembly process has been noted and will be shared with the relevant teams for review.
Kind regards,
elbec Garden Buildings
“They were pleasant on the phone but couldn't say when the items were going to be delivered and said the supplier would contact me to let me know. They didn't and just turned up, which wasn't a problem, just a surprise.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that you found our team pleasant and helpful when you contacted us. However, we are sorry that you did not receive advance notification from the supplier regarding your delivery, as expected.
We appreciate your feedback and will share your comments with the relevant teams, as clear communication throughout the delivery process is important to us.
Kind regards,
elbec Garden Buildings
“Disappointing experience. Delivery date was met and time slot given however one of the pallets was damaged in one corner which may have accounted for the damaged pieces. Customer service via the app was easy and responsive.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that your experience was disappointing, although we are pleased that your delivery arrived on the scheduled date and within the advised time slot. We also appreciate your positive comments about our Customer Care Team and are glad to hear that you found the support provided through the app to be responsive and helpful.
We regret that part of the pallet arrived damaged and that this may have affected some of the components. Your feedback has been noted and will be shared with the relevant teams for review.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Delivery driver didn't take notice of my instructions which I had written when asked for them, luckily I saw him pull up and asked him to take Delivery to my said place but he had already got it out of van..so struggled to carry it to where I had stated.
Lots of the wood cracks when assembly is taking place. The hinges dont fit easily to the bench box seat..other than that...fine”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that your delivery did not fully meet your expectations. While delivery is made to the front of the property, our drivers will assist beyond this where possible at their discretion. We appreciate your comments regarding your delivery instructions and understand the inconvenience this caused.
We are also sorry to hear that you experienced some difficulties during assembly, particularly with timber splitting and fitting the hinges. Your feedback is valuable and will be shared with the manufacturer for review.
We appreciate you taking the time to share your experience and hope you enjoy your bench box now that it has been assembled.
Kind regards,
elbec Garden Buildings
“Although the delivery was received 2 weeks later than previously confirmed, the delivery Driver Roy was exceptional and efficient, apologetic for the late delivery.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that your delivery arrived two weeks later than initially confirmed, and we appreciate how frustrating delays can be. However, we are pleased to hear that Roy provided an exceptional and efficient service and was apologetic on delivery.
Your kind comments regarding the driver will be shared with the team, and your feedback regarding the delay has also been noted.
Kind regards,
elbec Garden Buildings
“Recieved the arch in good time delivery men were great.
The arch is not as sturdy as it looks, the place where it joins is also very weak, the joint broke so had to use more screws to make it stable, once in the ground it looks good”
Good Afternoon,
Thank you for taking the time to share your experience.
We are glad the delivery team were helpful, but we are sorry to hear the arch isn’t as sturdy as expected and the joint failed.
If you’d like to discuss this further, please contact our Customer Care Team with your order details so we can review the situation and assist as best as we can.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
If you’d like to discuss the status of your order, please contact our Customer Care Team with your order details so we can review the situation and assist as best as we can.
Kind regards,
elbec Garden Buildings
“Disappointed with the quality of the product. The roof is bowed. The Perspex windows flimsy. Badly constructed frame. Floor weak with considerable movement. Gaps everywhere, doors uneven (even with a very experienced carpenter to construct) Currently trying to use filler to stop the rain getting in. The name Premium should be taken with a pinch of salt. Have since been back on the product photos on the advert and some are quite clearly artificially altered. Do take the time to study carefully.”
Good Afternoon,
Thank you for taking the time to share your review.
We are sorry to hear about the issues you have described with the product. It doesn’t meet the standards you expect, and that’s disappointing. If you’d like to discuss what happened and what steps we can take, please reach out to our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Shed was ordered and a date booked for delivery. For the following days I received a message reminding of my delivery. Day of delivery I took a day off work as it needed
signing for and consequently that morning received a text to say it had to delayed. On phoning to discuss the delivery I was advised ithad been put back by 3 weeks. I expressed this was not acceptable and told nothing could be done. The delay date was confirmed in an email and by Walton's the delivery company. I asked for a call back from a manager and later received a sharp message from Sharon advising I had got to wrong and she did not know where I had got that from (the phone team and confirmed messages from Elbec) and it would be delivered the following Saturday. It did arrive and I would say you get what you pay for. The shed needed further stength adding as was quite flimsy.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are sorry to hear about the delivery delay and the communication issues you experienced, as well as the impression given by the response you received.
We will take your comments on board to review our delivery scheduling and customer communications. If there is anything else you’d like us to understand about this situation, please feel free to reach out to our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that your order was delivered promptly. However, we are sorry to learn that the quality of the archway did not meet your expectations.
We appreciate your feedback and understand how disappointing it can be when a product does not provide the level of quality you were anticipating. Comments such as yours are valuable and will be shared with the manufacturer for their consideration.
If there is anything specific regarding the product that you would like to discuss further, please do not hesitate to contact our Customer Care Team, who will be happy to assist.
Kind Regards,
elbec Garden Buildings
“I bought the Shire Barclay Corner Summerhouse recently. I was very pleased with the delivery which went smoothly - arrived on the date requested. It went together pretty easily and it's a nice sturdy summerhouse. I would warn anyone buying this though that the door fittings - the latch and handles - are completely unsuitable. The ring handles are too wide for the door frame. The latch comes with a metal staple which there is no room to fit and it does not hold the door properly shut. The door will rattle constantly in a breeze. I've tried my best with both Elbec - who simply passed on my photos, videos and complaints to the manufacturer. The manufacturer thanked me profusely for my time and efforts and basically said they weren't planning on doing anything about it. It's the standard latch they supply with all their products. On that basis they might as well supply one made of jelly and say 'oh well that's the one we supply'. They seemed to think that pointing out that the latch itself is not faulty helps. I agree - the latch itself is not faulty. It just doesn't fit the doors ! I suspect they are using AI in their replies as it does read very oddly - particularly all the compliments to me which frankly I don't need. What I do need is a latch that works. But hey ho - as ever, the customer is just left to sort it out for themselves.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad delivery went smoothly and that you find the summerhouse sturdy, but we are sorry to hear about the latch and door fitting issues.
We appreciate you sharing detailed feedback about the latch and door fitment. We will pass this on to the manufacturer for review.
If there is anything else we can help with, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Luckily the driver phoned me as was going to be delivered to number 90 instead of 94, the driver was very good and placed item in back garden. Fairly easy to assemble but lots of knots in the wood and visible screw holes. Roof felt was missing and had to wait 5 days for that to be delivered. Saying that we have painted the outside and stained the inside and pleased with result.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are glad the driver placed the item in the back garden and that you’ve managed to paint and stain it to your liking. We’re sorry to hear about the delivery mix-up, the knots and screw holes, and the missing roof felt, causing a delay.
If you require any assistance with the remaining issue or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
