“The building itself (Woodstore with shed) was great- once all the pieces were delivered. Took 3 attempts to get all the panels, felt etc delivered before it could be assembled. So great product, just a shame about the lack of care and attention from the logistics/customer service team.”
“Shed just OK. Had to fill 1 inch gaps in the planking to prevent rodents from entering.
No one contacted me to say when it would be delivered. No communication what so ever. Not good.”
Good Afternoon,
Thank you for your feedback regarding your shed experience.
We are sorry to hear about the gaps in the planking and the communication issues surrounding your delivery. It is important to us that our customers feel supported, and your comments will help us improve. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The shed was decent overall but not outstanding. It went together quite well after a little bit of fettling here and there. We had to replace some of the feather edge boards as some of them on one panel in particular were not straight and left a gaping hole. It does the job of storing tools, gardening equipment etc and looks good at the top of the garden. Ok for the money.”
Good Afternoon,
Thank you for sharing your thoughts on your recent purchase with us.
We appreciate your feedback regarding the assembly process and the issue with the timber boards. We are glad to hear that it met your storage needs and added a pleasing touch to your garden. Your insights are invaluable to us, and we will definitely take them into consideration for future improvements. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“No communication on time of delivery, had to phone shire to find out, delivery arrived on date specified, but was told by driver after unloading, that the glazing will come in a week or two. Now have a completed summerhouse/workshop that is not watertight or secure”
Good Morning,
Thank you for sharing your experience with us.
We sincerely apologise for the communication issues regarding the delivery and glazing. It is our priority to ensure that our customers are well-informed throughout the process, and we appreciate your feedback on this matter. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding your delivery experience.
We sincerely apologise for the delay you encountered and understand how important timely delivery is for you. Your comments about lead time are valuable to us, and we will certainly look into this to improve our processes. If you have any further questions or need assistance, please do not hesitate to reach out to our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“A really lovely seat, I was disappointed to find all of the screws in one bag and had to take time to measure and sort them into their batches. I also was not happy that I had to drill all of the pilot holes myself. That said it was very good value for money and very sturdy once erected.”
Good Morning,
Thank you for taking the time to leave your valuable feedback.
We are thrilled to hear that you found our seat lovely and sturdy. We appreciate your comments regarding the packaging of the screws and the need for pilot holes. Your insights are important to us, and we will take them into consideration moving forward. If you have any questions or need further assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your feedback regarding the delivery experience.
We are glad to hear that your online purchase went smoothly, but we are sorry to learn that the delivery scheduling was frustrating and that the driver’s attitude did not meet your expectations. Your experience is important to us, and we are continually working on improving our service. If there’s anything else we can assist you with or address further, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding the delivery experience.
We are pleased to hear that our delivery man provided friendly and helpful service. We always aim to ensure our team is supportive and attentive. Your experiences are important to us, and we appreciate your taking the time to share your comments. If you require any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding the delivery of your chair.
We are delighted to hear that you found the item to be excellent, but we regret to learn about your experience with the delivery. Your comments are invaluable as we strive to improve our service. Please feel free to contact our Customer Care Team if you need any further assistance, or have any questions.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding the delivery of your order.
We are delighted to hear that the fast delivery and our friendly driver made a positive impression. Your experience is important to us. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding your order status.
We understand how important it is for you to receive your order promptly, and we sincerely apologise for the delay you are experiencing. Please know that we are actively working to address this matter. Your patience and understanding during this time are greatly appreciated.
Should you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“It's not the quality that I expected
The fitters were supplied with drinks, and when finished,the picked up their tools and left!!
They left the gate wide open, knowing we had a dog. And they didn't even say goodbye!!!”
Good Morning,
Thank you for sharing your feedback regarding your recent experience.
We apologise for not meeting your expectations regarding your building and for the behaviour of our installation team on-site. Communication and leaving your property secure are very important to us, and we are sorry to hear that this was not handled correctly on this occasion. Rest assured, we will address your concerns with our installation team to ensure this does not happen again in the future.
Your input is truly appreciated, and we are committed to improving our services. If there is anything further we can assist you with, please do not hesitate to contact to our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We appreciate your patience as you await your order. If you have any questions or need assistance in the meantime, please don’t hesitate to contact our Customer Care Team, who remain at hand to help.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We appreciate your patience as you await your order. If you have any questions or need assistance in the meantime, please don’t hesitate to contact our Customer Care Team, who remain at hand to help.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for reaching out and sharing your experience with us.
We sincerely apologise for not informing you about your missed delivery; it is important to us that our customers are kept informed. We are glad we were able to reschedule the delivery promptly once you contacted us. Your feedback is invaluable, and we are continuously working to enhance our communication. If there is anything we can assist you with or any questions you have, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The product is ok nothing spectacular. I am however missing peices which I've been in contact about. Would be 4* but the instuctions for building the shed are impossible to understand. Felt like i was making some of it up as I was going along or just trying my best guess to see what fits where. No labelling of parts or correspondance in the insrtuctions. Needs a massive rethink.”
Good Morning,
Thank you for taking the time to share your experience with us.
We appreciate your feedback about the missing pieces and the clarity of the instructions, and we offer our apologies for the disappointment and inconvenience. If there's anything else we can do to assist you, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“No communication on delivery ....on the the day greenhouse was delivered...pallet was left on my drive with no communication from delivery driver.......l found pallet two hours later when l happened to go to my driveway .
Actual product is very good ...”
Good Morning,
Thank you for your feedback regarding your delivery experience.
We sincerely apologise for the lack of communication from the delivery driver and the inconvenience it caused. It is wonderful to hear that you are pleased with the greenhouse itself. If there is anything we can do to improve your experience or assist you further, please feel free to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings
“Some parts of the shed were damaged when delivered, the lock on the door didn’t lock or the window. How is one man meant to deliver this what would happen if I was on my own, my husband helped him.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We genuinely apologise for the damage during delivery and the difficulties you faced with the lock and window. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Shed was difficult to put together, in particular the roof panels. If they had allowed a couple of extra inches it would have been easier. We used a ‘square’ and spirit level and did all we could but roof was ‘out’. Windows were ridiculous to negotiate. Splits in wood. Finial broken. Screws rubbish - used better quality ones. Would like to have paid and seen it put together with ease. Had to make adjustment to door and so on.”
Good Morning,
Thank you for your detailed feedback regarding the assembly of your shed.
We’re sorry to hear that you found the process challenging, especially with the roof panels and windows. We regret that some components did not meet your expectations and understand how this has impacted your overall experience. If you need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
