Good Morning,
Thank you for sharing your feedback regarding the noise from your greenhouse.
We understand how disappointing it can be when a product does not meet your expectations. Your comments are valued, and we will take them into consideration.. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I had to contact the company as my order wasn't delivered within the timescale specified. It was then delivered but I was not informed of the date or time of delivery.
My order was missing 2 hinges and 1 of the 2 I did receive was faulty.”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the delivery issues you encountered and for the inconvenience caused by the missing parts. Your feedback is essential and will be taken on board seriously. Should you need assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“In general it was ok a bit of a pain putting it together because of panels being wrapped the doors especially, I did contact the manufacturer they were very helpful and are sending a new door.”
Good Morning,
Thank you for taking the time to share your experience with us.
We apologise for any inconvenience you faced during assembly, particularly with the panels and door. We are glad to hear that our manufacturer was able to assist you, and we appreciate your patience as they send a replacement. Your feedback is vital for us to improve our products, and we hope you enjoy your garden building once it’s fully set up. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“A couple of issues, the felt on the roof ripped off in a moderate wind.
The tacks were very short and did not hold the felt down.
We purchased a better quality of felt and used glue , longer tacks and Batton to hold the new felt in place.
The felt is now holding firm.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about the issues you experienced with the parts for your chosen Garden Building. Your insights are invaluable to us, and we are continually looking to enhance our products. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding your seated arbour.
We are sorry to hear that you encountered rough timber and that pre-drilled holes would have improved your experience. Your comments are invaluable to us, and your review will be taken on board. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Website was incorrect for the date of delivery, leaving a large gap between taking down the old shed and putting this one up.
Instructions were OK, no mention of spare parts being included which led to a bit of head scratching.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the confusion regarding the delivery date and any inconvenience it may have caused. Your comments about the instructions and spare parts are noted and have been taken on board. We appreciate your understanding, and if you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Communication was fair form Elbec once prompted, the lead time and stock indication wasn't good and having to chase up for delivery timeframes wasn't ideal.
Forest's delivery service was excellent, time slot and driver's attitute were great.”
Good Morning,
Thank you for your review and for sharing your thoughts on your experience..
We appreciate your feedback and are sorry to hear that you had to chase delivery timeframes. We always strive to keep our customers informed and will take your comments on board to improve our service. It’s great to know that Forest’s delivery service met your expectations. If there's anything else we can assist you with, please do not hesitate to contact our Customer Care Team.
Warm regards,
elbec Garden Buildings
“Sorry to say I was underwhelmed by the quality. I accept that natural wood splits, and moves with time. But I do not expect to receive the shed with large, long splits in the slats, warped slats, or broken supports. Safe to say I will not recommend this shed to anyone.”
Good Morning,
Thank you for your feedback regarding your shed.
We are sorry to hear that it did not meet your expectations, and understand your disappointment with the condition upon arrival. While natural wood can have its imperfections, we aim to provide customer satisfaction, and we apologise that we fell short in this instance. If you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your review and for your kind words.
We are glad to hear that you are satisfied with the item you have received. If you do require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Playhouse for the grandchildren. I have put up a number of such buildings over the years This was the worst. Half the timbers were warped it was like piecing bananas together. Very dissapointing for the money”
Good Afternoon,
Thank you for taking the time to share your feedback about the playhouse.
We are truly sorry to hear about the issues you've encountered with warped timbers. While we understand the frustration with the warping, it is a natural effect of all timber, which can result from moisture levels and the weather temperature. If you need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your review and for bringing this to our attention.
We sincerely apologise for the inconvenience caused by the missing items from your order. We understand how important it is to receive everything as expected and will investigate this matter further. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Purchasing was relatively straightforward but delivery of the greenhouse was late which was frustrating as delivery date was before bank holiday weekend with the aim to build it over the long weekend. No reasons or updates provided and it ended up being delivered 5 days late after the long weekend.”
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We regret to hear about the delay in the delivery of your greenhouse, especially with your plans for the long weekend. We understand how frustrating this can be and sincerely apologise for any inconvenience caused by the lack of updates. Your feedback is valuable, and we will work to improve our communication in these situations. If you need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Relatively easy to erect with help, found some nails in the roof where they missed the frame resulting in them sticking through, a couple of pieces slightly warped, but often expectedwith wood, lovely and cosy inside and liked the option of being able to chop and change the design. We put in a cat flap as it used as a cat house, they love it especially when it's sunny”
Good Afternoon,
Thank you for your thoughtful review and for sharing your experience with us.
We are pleased to hear that you found the assembly straightforward and that your cat is enjoying their new cosy space. We apologise for the issues you encountered with the nails and warped pieces. We appreciate your understanding and are glad you made the most of the adaptable design. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I'm a competent woodworker so I did the best job I was able to with the quality of the overlap timber. Quite a lot of warped wood, not planed or finished, hence lots of splinters.
A little disappointing, I'm hoping it keeps the shed contents dry but it seems unlikely. Too many gaps.
I now wished I'd paid a bit more for a better quality unit.”
Good Afternoon,
Thank you for your feedback regarding your recent experience with our product.
We understand your disappointment with the building that has been delivered. Warping can certainly affect construction, and we are sorry that this has impacted your project. Warping is a natural effect of all timber, which is a result of rapid changes in moisture levels and weather temperatures, although it is not a detrimental effect on the structure's integrity. If you need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your recent purchase.
We appreciate your comments about the floor sturdiness, which will be taken on board and seriously. It is great to hear that the building meets your requirements. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Good value budget shed. A lot of repairs required on panels due to nails used during fabrication process having split the cladding. Hinges and locking hasp very flimsy and required replacing and updating. Roof felt very thin and again required updating. In hindsight the additional outlay could have gone to purchasing a more robust and better quality shed.”
Good Morning,
Thank you for taking the time to share your honest review.
Our top priority is customer satisfaction, and we regret that the item you have received has not met your expectations. Your feedback has been taken on board, as all comments are taken seriously. If you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your experience with your order.
We are sorry to hear that you encountered difficulties with missing parts and that you had to reach out to the manufacturer. We understand how frustrating this can be, and it’s certainly not the level of service we strive to offer. If you have any concerns or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Great looking greenhouse, perfect size, absolutely awful to put together!! We have put together many sheds, storage boxes, playhouses, greenhouses, coops and hutches over the years, but this one took us 3 days!! Things that needed screwing on but 3 steps later told you to take it off again, bits that made no sense at all, bits that don't fit together properly and instructions that were about 40 pages long 🤦♀️ Definitely won't be buying this brand again”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are glad to hear you love the look and size of your greenhouse, though we are truly sorry to learn about the challenges you faced during assembly. Your feedback regarding the instructions and assembly process is invaluable and will be taken on board. If you require any assistance or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Purchased the greenhouse from Elbec. Design good. Building instructions terrible. Hardware poor quality. Structure quality not as good as I expected. The back section was warped & some of the wood of inferior quality. Shelves didn't fit & had to be altered. Better than many others on the market but still not good enough.”
Good Afternoon,
Thank you for your review and for sharing your thoughts with us.
We are glad to hear that you appreciated the design of the greenhouse, but we are truly sorry to learn that you encountered issues with the assembly of the greenhouse. Your feedback has been taken on board, as all comments are taken seriously. If you have further inquiries or if there's anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review with us.
We are pleased to hear that you found a suitable garden building from our selection for your corner space. If you have any further feedback or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
