“Great looking greenhouse, perfect size, absolutely awful to put together!! We have put together many sheds, storage boxes, playhouses, greenhouses, coops and hutches over the years, but this one took us 3 days!! Things that needed screwing on but 3 steps later told you to take it off again, bits that made no sense at all, bits that don't fit together properly and instructions that were about 40 pages long 🤦♀️ Definitely won't be buying this brand again”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are glad to hear you love the look and size of your greenhouse, though we are truly sorry to learn about the challenges you faced during assembly. Your feedback regarding the instructions and assembly process is invaluable and will be taken on board. If you require any assistance or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Purchased the greenhouse from Elbec. Design good. Building instructions terrible. Hardware poor quality. Structure quality not as good as I expected. The back section was warped & some of the wood of inferior quality. Shelves didn't fit & had to be altered. Better than many others on the market but still not good enough.”
Good Afternoon,
Thank you for your review and for sharing your thoughts with us.
We are glad to hear that you appreciated the design of the greenhouse, but we are truly sorry to learn that you encountered issues with the assembly of the greenhouse. Your feedback has been taken on board, as all comments are taken seriously. If you have further inquiries or if there's anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review with us.
We are pleased to hear that you found a suitable garden building from our selection for your corner space. If you have any further feedback or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Delivery was ok on time -glad I bought my summer house when on sale as quality not as good as I expected. It would be good to have a video of how to construct rather than just the written instructions as had to redo some parts as not fully clear”
Good Morning,
Thank you for taking the time to share your comments with us.
We are glad to hear that your delivery was on the date requested. However, we’re sorry to learn that the building did not meet your expectations, as we strive to provide not only a service, but also a garden building that meets your satisfaction, and apologise that this has fallen short. If you need any further assistance or have more feedback, please contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Delivery came fast
The summerhouse itself "shire alore"
Looks great, but very cheaply made. A few panels came with cracks in, the smallest cheapest nails are provided
The floor is flimsy
I've added thicker floor and used my own nails”
Good Afternoon,
Thank you for taking the time to share your comments with us.
We are thrilled to hear that the delivery was prompt and that you're pleased with its appearance. Your feedback on the product has been received and taken on board, as all feedback is taken seriously. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“After 3 weeks .. 2 calls to customer service and one message unanswered .. still waiting on my finion and screw that was short delivered. I was told that I woild be sent a link to teack the delivery ... the link did not come .. so over 3 weeks and still cant finish off arbour with its crowning finion. Shame ..”
Good Morning,
Thank you for taking the time to share your experience with us.
We are sorry for the disappointment caused by the initial missing parts of your chosen Garden Feature. It is disheartening to hear of the concerns for your order, and we can advise that the parts were posted to you. We offer our apologies that the delivery of the parts was delayed in the delivery.
Our Customer Care Team remains at hand if you require any assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings.
“I have been now waiting over 3 weeks for the finion and double threaded screw to finish the arbour off .. which was short delivered at the time. I have now called customer service twice and messaged .. the second time I called I was told that I would be sent a link to determine where the part was as it had been sent by courier on a date they could not give me. Unfortunately still no finion .. or screw .. still cant crown the arbour off... shame because it is a good product.”
Good Morning,
Thank you for taking the time to share your experience with us.
We are sorry for the disappointment caused by the initial missing parts of your chosen Garden Feature. It is disheartening to hear of the concerns for your order, and we can advise that the parts were posted to you. We offer our apologies that the delivery of the parts was delayed in the delivery.
Our Customer Care Team remains at hand if you require any assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings.
“Firstly order didn't arrive on the day it was supposed to, having got up before 7am, at age 80 and waited 'till 7pm on the evening before I could leave the house to walk my dog which left me to walk her in the dark!
There was no apology just a text message days later to say my order had been rearranged and when it did arrive there were 6 pieces missing. Had to wait several more days for them to arrive.
The person I was paying to do the work to install it for me had to rearrange his work schedule due to firstly it not arriving until a week later than it should have and then another revisit due to the order being incomplete !!!!
Not impressed at all with service and AFTER sales service.
The quality in itself is faultless hence me giving the rating I have.
The quality”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the delays you faced with your order and the inconvenience it caused, especially considering the delivery did not occur on the original date booked. It is disappointing to learn that not only did the order arrive late, but you also received incomplete items. We understand how this affects your plans and the arrangements you made for installation.
We aim to provide excellent service, and we are sorry that we have fallen short with your order. The lack of communication regarding the delivery has been taken on board and seriously, as we strive to provide you with any updates relating to your order.
If you would like to discuss this further or need any additional assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The shed was a value 15' x 10' and was fairly easy to assemble, came with "most" parts and was delivered promptly and updated throughout.
3 stars as the shed had wrong size felt, it was swapped but a week apart so had to waterproof temporarily in between, yhr felt nails are too small for the felt so had to purchase 16mm felt nails”
Good Morning,
Thank you for sharing your review regarding your recent experience with your shed.
We are pleased to hear that you found the assembly straightforward and appreciated our prompt delivery service. We apologise for the issues you encountered with the felt and nails, which certainly should not have affected your experience. Thank you for your patience while we resolved the felt issue. If you have any further concerns or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The planter we bought wasn't up to standard. and was imperfect.... we are really disappointed and cannot recommend to others.......some of the issues
The screw holes didn't match up
The Gaps inbetween the panels varied greatly!
Gaps at the corners they didn't meet up flush.
The shelf inside should have fitted in easy after assembly, but we had it saw some off it to fit it inside and put liner in.
We didn't want an 'imperfect' one and wasn't told it was when we rang to order one. And was told
It was a special price ending that day. It also wasn't in packs & just delivered in lose pieces off the van.
Our regular gardener/landscaper didn't feel satisfied with the end result, and it took him several hours longer than it should have done to assemble, he was disappointed he couldn't do the job to his usual high standard because of the faults .
MrsJoyce Bourne. Derby”
Good Morning,
Thank you for taking the time to provide your feedback regarding your recent experience with your planter. We are truly sorry to hear that the item did not meet your expectations.
We deeply regret the inconvenience caused by the misalignment of screw holes and panel gaps, as well as the difficulty your landscaper faced due to these issues. It is concerning to hear that your experience was disappointing and that our communication did not adequately set expectations regarding the product.
If you would like to discuss this matter further, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Initially I did not receive the order number with confirmation. I had to call different numbers to obtain confirmation number.
Quality of the Palram cedar wood is not satisfactory.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience you experienced with your order confirmation, and that you are not satisfied with the item you have received. It's disappointing to hear that your expectations were not met, and we appreciate you bringing this to our attention. If you'd like to discuss your concerns further, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Although the shed seems strong the a few struts were damaged/broken, a few slats not nailed correctly and slats broken and we had to cut the door down as it didnt fit”
Good Afternoon,
Thank you for sharing your comments regarding your garden building.
We are sorry to hear that you have received damaged parts with your order, and we could have replaced any damaged part required. We aim to deliver a product that meets your satisfaction and we are sorry for any inconvenience this has caused. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Timber used seems on the thin side especially floor tongue and groove considering the cost of over 1,000 pounds I would have expected quality of floor board also many nails not even hit the beams guy on gun needs re training not assembly yet but this is on inspection however Ian the delivery guy credit to the company”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are pleased that the delivery of your order has met your expectations, as we aim to provide excellent service. We are sorry for the disappointment caused by the item you have received, and our Customer Care Team remains available to offer any assistance or provide you with any information.
Kind Regards,
elbec Garden Buildings.
“instructions not that clear i have been in engineering and ive seen better, some of the extrusions are very flimsy but i suppose what you pay for is what you get. Better to shop around and check and compare prices.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry for the disappointment with the parts of the item you have received, and your feedback has been taken on board, as we take all comments seriously, and our Customer Care Team remains at hand if you require any assistance, or have any queries.
Kind Regards,
elbec Garden Buildings.
“Product was as described and at a fair price. Delivery was as agreed.
We received conflicting advice on the timimng of the installation, resulting in the installer turning up at a different time to the one we were informed. He said that this always happened. So make sure you have someone at home the whole day.
Once installed a damaged panel was found which I am still waiting to be replaced.
Easy to speak to on the phone and seem to be eager to sort the issue out.”
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We are pleased to hear that the product met your expectations and that delivery was on schedule. We are sorry for the damage on the panel and the installation timing. We understand the frustration and the importance of being able to arrange your time, and we are sorry.
We can advise that following your communication with our Customer Care Team have booked in the date to correct the damaged panel. Should you require any further assistance or need any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I bought a 10 x 8 "Sun" potting shed two years ago. Very soon after installation (by your team) on to a new purpose-built concrete slab, I also had it insulated, lined with plywood. The door lock & fittings had to be upgraded and re-fitted. Then it was painted inside & out with top quality oil based outdoor paint. All this was needed to bring it up to an acceptable quality and make it fit for purpose/weatherproof.
Before this, the basic shed I bought from you was poor with gaps in the pre-fabricated panels which also did not line-up properly, more than 20 knot holes in the boards that I could see the light through (that all had to be individually filled), badly fitting/wrongly sized window frames and battens and poor quality fixtures & fittings. I was not expecting the shed to be so basic and badly made. Everything was cheap and flimsy. The 2 men who installed the shed were unskilled & slapdash. They clearly did not know, and had no training on, how to put the shed together and just bodged it. Apart from everything else, when they left I found the door and lock did not fit and some of the battens to hold in the windows had been broken or left off completely. One pane of glass was missing.
Finally last week the roof felt tore apart and ripped off completely. I have had new EPDM roofing put on in its place.
So I have spent a lot of time and money to upgrade a poor quality shed that was not cheap. I thought your customers would like to know what they are buying and what they will need to do to bring their shed up to an acceptable standard.”
Good Afternoon,
Thank you for your detailed feedback regarding your experience with the Potting Shed.
We are sorry for the disappointment caused by your order from the initial installation and the concerns that were raised from the installation. We aim to provide excellent service, and we are sorry that it was not met with your order.
We are unable to find any communication from you following the installation and the concerns you have highlighted in your review. Had we been made aware within 14 Days of the installation, we would have looked into this for you to assist you with the concerns you had with your potting shed.
If you do require any assistance, please do not hesitate to contact our Customer Care Team who remain at hand to help.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are sorry that you have concerns with your Garden Shed, and our Customer Care Team remains at hand to offer their assistance to help you with the concerns of the Door and Hinges. We appreciate your positive note about the skylight roof, as we aim to incorporate features that add value to our buildings.
If you do require any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Order arrived on the 17th Oct 2024. Found to have a panel missing. A replacement was despatch on the 23rd Oct 2024 and delivery would be within 3 working days. Panel arrived on the 28th Oct 2024. But that panel was damaged. Again had to contact Forest Garden team who were sorry for the order being damaged. The next Panel was despatched on the 30th Oct2024 and delivery would be within 3 working days again they sent a apologies for any inconvenience caused. Panel arrived on the 4thNov2024 this time the panel was wrapped in a firm plastic flim which stop any damaged. Will say the Forest Garden team did they best for me, but it took 18 days to get my full order, which mean,t that I had a delay on making up the shed by around 21 days after I had finish building the shed. Happy with the shed overall.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry for the delays and issues you faced with your order. It's great to hear that you are happy with the shed itself, but we understand that receiving a damaged panel and waiting for replacements can be frustrating. We appreciate your patience and understanding throughout this process. Your feedback is invaluable, and we will take your feedback on board, as we take all feedback seriously to help us improve and provide a service that meets your satisfaction.
If there's anything further we can assist you with, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“A sturdy shed which arrived on time as arranged. Some sections of the shed needed adjustment before they could be fitted together.Also the padlock did'nt arrive with the shed.”
Good Afternoon,
Thank you for taking the time to leave your review with us.
We’re pleased to hear that your shed arrived on time and that you found it sturdy. We are sorry for the disappointment caused by the parts received and the missing padlock. Your feedback is valuable, and we'll address these issues with our team to ensure a smoother experience in the future.
To help us assist you, please feel free to contact our Customer Care Team who can look into the missing padlock and parts for you.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We thank you for your review you have taken the time to leave.
It is pleasing to hear you are satisfied with the shed that you have purchased, and we are sorry that the instructions for the building were not clear and your comments will be taken on board.
Kind Regards,
elbec Garden Buildings.
