“Ordered a summerhouse and the shed boots to go with it. When it arrived the package didn’t look like it had everything in it. I contacted Elbec and was told it looks everything is in the package. If the installers arrive and it’s not all there then Elbec will send out what is missing. When the installers arrived as I pointed out the boots were not included. I’ve had to wait for the boots to be sent out and the installation date is delayed by 2 weeks! No photo attached because it’s not built yet!”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry to hear that your installation was delayed due to missing items from your order. We understand how frustrating this can be and appreciate your patience as we work to resolve this matter. If there's anything we can do to assist you during this time, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The Pent Tall Garden Store is acceptable for what it is. The framework that the sides were secured to was badly done preventing the sides fitting properly, I had to undo some parts of the frame work and install them properly. Some of the side slats were cracked due to the nails being badly put in. I have also purchased sealer to seal the corners better.”
Good Afternoon,
Thank you for taking the time to provide your feedback.
We are glad to hear that it meets your needs, but we sincerely apologise for the issues you faced with the item you have received. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Small log store - was delivered damaged, reported to the delivery driver who took photos and reported the damage to HQ.
Total silence from Elbec? Expected a replacement part that was damaged!
So much for customer service”
Good Afternoon,
Thank you for sharing your experience with us.
We sincerely apologise for the inconvenience caused by the damage to your log store and for the lack of communication regarding your replacement part. Your feedback is invaluable, and we are working to improve our customer service. Please feel free to contact our Customer Care Team for any assistance you require.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We are glad to hear that you like our products, but we sincerely apologise for the wait you encountered. Timely delivery is important to us, and your feedback will help us work towards improving our processes. If you have any further comments or if there's anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your review with us.
We are glad to hear you found the shed to be satisfactory. Your satisfaction is important to us, and we appreciate your feedback. If you require any assistance or have any further enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I was pleased with the log store. Both the ordering and delivery process. However having carefully put it all together, after applying a water based wood preservative on all surfaces, I have noted the wood on the roof has started to split after no more than a week outside. The splits are where the nails are joining the overlapping thin pieces of wood. This might be as a result of the high temperatures we have had recently bit I still find this disappointing as I was very pleased till today. Hopefully this isn't the norm but just my bad luck!”
Good Afternoon,
Thank you for sharing your thoughts regarding your log store.
We are glad to hear that you were pleased with the ordering and delivery process, but we sincerely apologise for the splitting you have observed after applying the wood preservative. It's understandable to feel disappointed, especially after taking the time to prepare your product. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your thoughts with us.
We sincerely apologise for the delay in the arrival of your items. We understand how important it is to receive your order on time, and we appreciate your patience during this process. Your feedback helps us improve our services, and we are committed to improvements. If there's anything we can assist you with, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your feedback regarding the arbour.
We are pleased to hear that you find it lovely, but we sincerely apologise for the assembly challenges you faced due to the instructions and the absence of screw holes. Your experience is valuable to us, and we will certainly take your comments on board. If there’s anything we can assist you with or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Poor quality of wood and not well fitting windows or door. Have had to fill between joints and add beading around the windows to reduce drafts and make watertight.
Having said that, having done the repairs, it looks lovely and we are now happy with it.”
Good Morning,
Thank you for taking the time to provide your feedback.
We apologise for the issues you encountered with the parts for your chosen garden building. It is great to hear that after making those necessary adjustments, you are now pleased with how it looks. If there's anything we can assist you with or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Generally pleased with the summerhouse apart from some issues regarding the quality of the joints which have required to be filled to make watertight and windproof and a good few holes in the wood and badly fitting windows to which we have had to add beading to reduce drafts. Some of the wood was split and needed to be repaired before construction.”
Good Morning,
Thank you for your feedback regarding the summerhouse.
We are pleased to hear that you are generally satisfied, and we are sorry to learn of the issues you have encountered with the parts of your chosen garden building. Your comments are invaluable to us and will be taken on board seriously. If there is anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback regarding the noise from your greenhouse.
We understand how disappointing it can be when a product does not meet your expectations. Your comments are valued, and we will take them into consideration.. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I had to contact the company as my order wasn't delivered within the timescale specified. It was then delivered but I was not informed of the date or time of delivery.
My order was missing 2 hinges and 1 of the 2 I did receive was faulty.”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the delivery issues you encountered and for the inconvenience caused by the missing parts. Your feedback is essential and will be taken on board seriously. Should you need assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“In general it was ok a bit of a pain putting it together because of panels being wrapped the doors especially, I did contact the manufacturer they were very helpful and are sending a new door.”
Good Morning,
Thank you for taking the time to share your experience with us.
We apologise for any inconvenience you faced during assembly, particularly with the panels and door. We are glad to hear that our manufacturer was able to assist you, and we appreciate your patience as they send a replacement. Your feedback is vital for us to improve our products, and we hope you enjoy your garden building once it’s fully set up. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“A couple of issues, the felt on the roof ripped off in a moderate wind.
The tacks were very short and did not hold the felt down.
We purchased a better quality of felt and used glue , longer tacks and Batton to hold the new felt in place.
The felt is now holding firm.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about the issues you experienced with the parts for your chosen Garden Building. Your insights are invaluable to us, and we are continually looking to enhance our products. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding your seated arbour.
We are sorry to hear that you encountered rough timber and that pre-drilled holes would have improved your experience. Your comments are invaluable to us, and your review will be taken on board. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Website was incorrect for the date of delivery, leaving a large gap between taking down the old shed and putting this one up.
Instructions were OK, no mention of spare parts being included which led to a bit of head scratching.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the confusion regarding the delivery date and any inconvenience it may have caused. Your comments about the instructions and spare parts are noted and have been taken on board. We appreciate your understanding, and if you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Communication was fair form Elbec once prompted, the lead time and stock indication wasn't good and having to chase up for delivery timeframes wasn't ideal.
Forest's delivery service was excellent, time slot and driver's attitute were great.”
Good Morning,
Thank you for your review and for sharing your thoughts on your experience..
We appreciate your feedback and are sorry to hear that you had to chase delivery timeframes. We always strive to keep our customers informed and will take your comments on board to improve our service. It’s great to know that Forest’s delivery service met your expectations. If there's anything else we can assist you with, please do not hesitate to contact our Customer Care Team.
Warm regards,
elbec Garden Buildings
“Sorry to say I was underwhelmed by the quality. I accept that natural wood splits, and moves with time. But I do not expect to receive the shed with large, long splits in the slats, warped slats, or broken supports. Safe to say I will not recommend this shed to anyone.”
Good Morning,
Thank you for your feedback regarding your shed.
We are sorry to hear that it did not meet your expectations, and understand your disappointment with the condition upon arrival. While natural wood can have its imperfections, we aim to provide customer satisfaction, and we apologise that we fell short in this instance. If you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your review and for your kind words.
We are glad to hear that you are satisfied with the item you have received. If you do require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Playhouse for the grandchildren. I have put up a number of such buildings over the years This was the worst. Half the timbers were warped it was like piecing bananas together. Very dissapointing for the money”
Good Afternoon,
Thank you for taking the time to share your feedback about the playhouse.
We are truly sorry to hear about the issues you've encountered with warped timbers. While we understand the frustration with the warping, it is a natural effect of all timber, which can result from moisture levels and the weather temperature. If you need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
