Good Afternoon,
Thank you for your review and for bringing this to our attention.
We sincerely apologise for the inconvenience caused by the missing items from your order. We understand how important it is to receive everything as expected and will investigate this matter further. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Purchasing was relatively straightforward but delivery of the greenhouse was late which was frustrating as delivery date was before bank holiday weekend with the aim to build it over the long weekend. No reasons or updates provided and it ended up being delivered 5 days late after the long weekend.”
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We regret to hear about the delay in the delivery of your greenhouse, especially with your plans for the long weekend. We understand how frustrating this can be and sincerely apologise for any inconvenience caused by the lack of updates. Your feedback is valuable, and we will work to improve our communication in these situations. If you need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Relatively easy to erect with help, found some nails in the roof where they missed the frame resulting in them sticking through, a couple of pieces slightly warped, but often expectedwith wood, lovely and cosy inside and liked the option of being able to chop and change the design. We put in a cat flap as it used as a cat house, they love it especially when it's sunny”
Good Afternoon,
Thank you for your thoughtful review and for sharing your experience with us.
We are pleased to hear that you found the assembly straightforward and that your cat is enjoying their new cosy space. We apologise for the issues you encountered with the nails and warped pieces. We appreciate your understanding and are glad you made the most of the adaptable design. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I'm a competent woodworker so I did the best job I was able to with the quality of the overlap timber. Quite a lot of warped wood, not planed or finished, hence lots of splinters.
A little disappointing, I'm hoping it keeps the shed contents dry but it seems unlikely. Too many gaps.
I now wished I'd paid a bit more for a better quality unit.”
Good Afternoon,
Thank you for your feedback regarding your recent experience with our product.
We understand your disappointment with the building that has been delivered. Warping can certainly affect construction, and we are sorry that this has impacted your project. Warping is a natural effect of all timber, which is a result of rapid changes in moisture levels and weather temperatures, although it is not a detrimental effect on the structure's integrity. If you need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your recent purchase.
We appreciate your comments about the floor sturdiness, which will be taken on board and seriously. It is great to hear that the building meets your requirements. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Good value budget shed. A lot of repairs required on panels due to nails used during fabrication process having split the cladding. Hinges and locking hasp very flimsy and required replacing and updating. Roof felt very thin and again required updating. In hindsight the additional outlay could have gone to purchasing a more robust and better quality shed.”
Good Morning,
Thank you for taking the time to share your honest review.
Our top priority is customer satisfaction, and we regret that the item you have received has not met your expectations. Your feedback has been taken on board, as all comments are taken seriously. If you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your experience with your order.
We are sorry to hear that you encountered difficulties with missing parts and that you had to reach out to the manufacturer. We understand how frustrating this can be, and it’s certainly not the level of service we strive to offer. If you have any concerns or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Great looking greenhouse, perfect size, absolutely awful to put together!! We have put together many sheds, storage boxes, playhouses, greenhouses, coops and hutches over the years, but this one took us 3 days!! Things that needed screwing on but 3 steps later told you to take it off again, bits that made no sense at all, bits that don't fit together properly and instructions that were about 40 pages long 🤦‍♀️ Definitely won't be buying this brand again”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are glad to hear you love the look and size of your greenhouse, though we are truly sorry to learn about the challenges you faced during assembly. Your feedback regarding the instructions and assembly process is invaluable and will be taken on board. If you require any assistance or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Purchased the greenhouse from Elbec. Design good. Building instructions terrible. Hardware poor quality. Structure quality not as good as I expected. The back section was warped & some of the wood of inferior quality. Shelves didn't fit & had to be altered. Better than many others on the market but still not good enough.”
Good Afternoon,
Thank you for your review and for sharing your thoughts with us.
We are glad to hear that you appreciated the design of the greenhouse, but we are truly sorry to learn that you encountered issues with the assembly of the greenhouse. Your feedback has been taken on board, as all comments are taken seriously. If you have further inquiries or if there's anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review with us.
We are pleased to hear that you found a suitable garden building from our selection for your corner space. If you have any further feedback or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Delivery was ok on time -glad I bought my summer house when on sale as quality not as good as I expected. It would be good to have a video of how to construct rather than just the written instructions as had to redo some parts as not fully clear”
Good Morning,
Thank you for taking the time to share your comments with us.
We are glad to hear that your delivery was on the date requested. However, we’re sorry to learn that the building did not meet your expectations, as we strive to provide not only a service, but also a garden building that meets your satisfaction, and apologise that this has fallen short. If you need any further assistance or have more feedback, please contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Delivery came fast
The summerhouse itself "shire alore"
Looks great, but very cheaply made. A few panels came with cracks in, the smallest cheapest nails are provided
The floor is flimsy
I've added thicker floor and used my own nails”
Good Afternoon,
Thank you for taking the time to share your comments with us.
We are thrilled to hear that the delivery was prompt and that you're pleased with its appearance. Your feedback on the product has been received and taken on board, as all feedback is taken seriously. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“After 3 weeks .. 2 calls to customer service and one message unanswered .. still waiting on my finion and screw that was short delivered. I was told that I woild be sent a link to teack the delivery ... the link did not come .. so over 3 weeks and still cant finish off arbour with its crowning finion. Shame ..”
Good Morning,
Thank you for taking the time to share your experience with us.
We are sorry for the disappointment caused by the initial missing parts of your chosen Garden Feature. It is disheartening to hear of the concerns for your order, and we can advise that the parts were posted to you. We offer our apologies that the delivery of the parts was delayed in the delivery.
Our Customer Care Team remains at hand if you require any assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings.
“I have been now waiting over 3 weeks for the finion and double threaded screw to finish the arbour off .. which was short delivered at the time. I have now called customer service twice and messaged .. the second time I called I was told that I would be sent a link to determine where the part was as it had been sent by courier on a date they could not give me. Unfortunately still no finion .. or screw .. still cant crown the arbour off... shame because it is a good product.”
Good Morning,
Thank you for taking the time to share your experience with us.
We are sorry for the disappointment caused by the initial missing parts of your chosen Garden Feature. It is disheartening to hear of the concerns for your order, and we can advise that the parts were posted to you. We offer our apologies that the delivery of the parts was delayed in the delivery.
Our Customer Care Team remains at hand if you require any assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings.
“Firstly order didn't arrive on the day it was supposed to, having got up before 7am, at age 80 and waited 'till 7pm on the evening before I could leave the house to walk my dog which left me to walk her in the dark!
There was no apology just a text message days later to say my order had been rearranged and when it did arrive there were 6 pieces missing. Had to wait several more days for them to arrive.
The person I was paying to do the work to install it for me had to rearrange his work schedule due to firstly it not arriving until a week later than it should have and then another revisit due to the order being incomplete !!!!
Not impressed at all with service and AFTER sales service.
The quality in itself is faultless hence me giving the rating I have.
The quality”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the delays you faced with your order and the inconvenience it caused, especially considering the delivery did not occur on the original date booked. It is disappointing to learn that not only did the order arrive late, but you also received incomplete items. We understand how this affects your plans and the arrangements you made for installation.
We aim to provide excellent service, and we are sorry that we have fallen short with your order. The lack of communication regarding the delivery has been taken on board and seriously, as we strive to provide you with any updates relating to your order.
If you would like to discuss this further or need any additional assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The shed was a value 15' x 10' and was fairly easy to assemble, came with "most" parts and was delivered promptly and updated throughout.
3 stars as the shed had wrong size felt, it was swapped but a week apart so had to waterproof temporarily in between, yhr felt nails are too small for the felt so had to purchase 16mm felt nails”
Good Morning,
Thank you for sharing your review regarding your recent experience with your shed.
We are pleased to hear that you found the assembly straightforward and appreciated our prompt delivery service. We apologise for the issues you encountered with the felt and nails, which certainly should not have affected your experience. Thank you for your patience while we resolved the felt issue. If you have any further concerns or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The planter we bought wasn't up to standard. and was imperfect.... we are really disappointed and cannot recommend to others.......some of the issues
The screw holes didn't match up
The Gaps inbetween the panels varied greatly!
Gaps at the corners they didn't meet up flush.
The shelf inside should have fitted in easy after assembly, but we had it saw some off it to fit it inside and put liner in.
We didn't want an 'imperfect' one and wasn't told it was when we rang to order one. And was told
It was a special price ending that day. It also wasn't in packs & just delivered in lose pieces off the van.
Our regular gardener/landscaper didn't feel satisfied with the end result, and it took him several hours longer than it should have done to assemble, he was disappointed he couldn't do the job to his usual high standard because of the faults .
MrsJoyce Bourne. Derby”
Good Morning,
Thank you for taking the time to provide your feedback regarding your recent experience with your planter. We are truly sorry to hear that the item did not meet your expectations.
We deeply regret the inconvenience caused by the misalignment of screw holes and panel gaps, as well as the difficulty your landscaper faced due to these issues. It is concerning to hear that your experience was disappointing and that our communication did not adequately set expectations regarding the product.
If you would like to discuss this matter further, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Initially I did not receive the order number with confirmation. I had to call different numbers to obtain confirmation number.
Quality of the Palram cedar wood is not satisfactory.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience you experienced with your order confirmation, and that you are not satisfied with the item you have received. It's disappointing to hear that your expectations were not met, and we appreciate you bringing this to our attention. If you'd like to discuss your concerns further, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Although the shed seems strong the a few struts were damaged/broken, a few slats not nailed correctly and slats broken and we had to cut the door down as it didnt fit”
Good Afternoon,
Thank you for sharing your comments regarding your garden building.
We are sorry to hear that you have received damaged parts with your order, and we could have replaced any damaged part required. We aim to deliver a product that meets your satisfaction and we are sorry for any inconvenience this has caused. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Timber used seems on the thin side especially floor tongue and groove considering the cost of over 1,000 pounds I would have expected quality of floor board also many nails not even hit the beams guy on gun needs re training not assembly yet but this is on inspection however Ian the delivery guy credit to the company”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are pleased that the delivery of your order has met your expectations, as we aim to provide excellent service. We are sorry for the disappointment caused by the item you have received, and our Customer Care Team remains available to offer any assistance or provide you with any information.
Kind Regards,
elbec Garden Buildings.
