“Although the product was as expected and we have no issue with the shed, the delivery was altogether another matter. We agreed a date, I tracked the delivery and then it disappeared from the tracker and said they were unable to deliver as they couldn’t find us, rubbish as they had two contact numbers they could have called, no other delivery has had a problem finding us and we have had many, we then had to wait well over a week for another delivery, not happy, and asked that they call 30 minutes before so I could make sure we were home, No call came and it was only that I watched the tracker that I was able to see they were 2 miles from our house. I rushed home just in time. Shed great Delivery, 0 out of 10. Would consider buying from someone else because of the issues.”
“Delivery was on time & driver was very helpful. Let down by the fact there are screws missing, the bolt is partially rusted & bent, also one of the cover strips is incomplete due to knots in the wood have fallen out. This is very inconvenient & should have been quality checked before delivery. Just to add I wouldn’t recommend this company since customer service is very poor and quality control is even worse !!!! Sent me a rusted pad bolt on first delivery and the replacement is even worse ???did anybody even check this before it was sent to me ??? What a let down DISGUSTED!!! Oh just to add nearly 2weeks for 1 thin length of wood, 1 pad bolt & 2 screws. Give a wide birth if you are reading this”
“The shed is okay, we've had it just over a month now and theres been a few leaks during the rain, one through the window sills, and the other through the wood itself. The treatment on the wood is poor, it soaks the water and allows it to drip through the other side, the structure is okay but ours arrived with damaged posts, it still did the job but not what you expected for a £500 shed.”
“The shed was OK and the instructions clear, but the quality of some of the panels not so good with various splits. Biggest problem was the delivery which arrived at 7am in the morning having only sent an email to let me know it was arriving 2 1/2 hours earlier at 4:30am that morning!”
“The wood/log store we purchased was fine until we started to put the top panel on. The majority of the horizontal slats had bowed and we had to use extra nails and screws in order to get them flat, to stop rain water getting underneath and dripping onto the logs. For the money we paid, I was expecting all the wood to be in good condition.”
“When constructing the Arbour we found that the seat and backrest were twisted. We could not get them to lie flat. We had to discard them and construct our own seat and back rest. The angle of the back rest as supplied when fitted meant that the seat was too narrow to comfortably sit on. 1 small angle bracket was supplied to hold the roof panels together. Before making this review I phoned company to raise issues was promised call back but never happened.”
“Disappointed with Shires customer care line who promised a call back, still waiting over two weeks for it. Summerhouse good with the exception of the floor which is flimsy. Some window beads not cut to the correct size had to recut them myself.”
“THERE WERE SOME PARTS MISSING FROM THE DELIVERY OF MY SHED, NAMELY THE WINDOW SURROUND STRIPS AND THE WINDOW CILL. THE MISSING PARTS WERE NOT APPARENT AT THE TIME OF DELIVERY AND DUE TO MY MOTHER BEING TAKEN ILL THE DAY BEFORE DELIVERY, I DID NOT GET AROUND TO UNPACKING AND ASSEMBLING THE SHED UNTIL THREE WEEKS AFTER DELIVERY, HENCE WHY I DID NOT REPORT IT AS I KNEW I HAD GONE PAST THE CUT OFF POINT. I HAD TO PURCHASE ADDITIONAL MATERIAL TO COMPLETE THE BUILD. IT IS DISSAPOINTING AS THIS IS THE SECOND PURCHASE I HAVE MADE FROM ELBEC AN THE FIRST ONE WAS PERFECT.”
“The delivery was less than satisfactory. The driver arrived at the correct time but unloaded the wrong item. He then loaded it back onto the truck, left, and returned some six hours later. Meaning I had to wait in all day. Poor start. The shed is adequate for the price. Fixing of the roof could be better.”
“None of the glazing had any numbers so that cause some issues. Also some of the parts had no numbers on them. One piece was missing the light angle iron strapping that goes along the length of the side of the greenhouse”
“I bought three 1.8m x 1.8m double slated fence panels and the ordering and delivery was great. However the fence panels I think are not great quality. The gaps between slats are uneven, some slats are slightly warped and generally poor quality timber for the slats is used. One of the panels was thicker that the other two as different sized timber had been used between the stats so l had to pack out the panel to get a flush fit. I realise they are made from a natural product but they seem to be put together by eye rather than using a jig for the spacing. Considering the cost I expected better but from a distance the fencing looks nice.”
“Delivery slots were great packaging was also great but shed build instructions leave a little to be desired especially when it comes to the roof and didn't come with enough 40mm screws. Also apex of shed is offset so enless you fit the right way round you won't know it's wrong until you fit the roof boards. I would say unless you are really good at DIY I would steer clear.”
“Beautiful Summer House relatively straightforward to build so long as you follow the instructions. Window catch was poor quality and was broken and the wrong size felt tacks were supplied. The biggest disappointment is that the windows are bowing already so be prepared to have to do a bit of reinforcement”
“Paid £500 for a shed the door was bowed the window latch broken and a couple of slats where broken, but because we had erected it then found the problem elbec wouldn’t give us any kind of compensation”
“Purchased a pent roof potting shed, Very happy with it in terms of Delivery, Quality and missing roof felt was delivered withing 2 days (very good). On the downside (hence my rating) the door to the potting shed means you have to duck to get in and the roof is very low, I have fixed that myself by adding some extra rafters to raise it a couple inches but I am under 6ft so would imagine a number of people would find the roof very low. I have not complained as I am sure the measurements on the site had I looked at them would have told me this. Final complaint one side panel was slightly taller than the other one which worried me but the design allows for this so not a big issue. Last positive comment I was able to assemble this shed all by myself with no assistance.”
“The quality of the shed is good but the delivery was poor. Having booked a day off work the delivery did not occur due to a “broken down vehicle” in this day and age that always seems suspicious to me. We were going away that weekend so could not take delivery that weekend especially as we were told it was upon us if we were not there. Therefore it was going to be arranged for a future date. To our horror we had an email the very next day informing us the delivery that morning. We were away with no chance to rearrange so unfortunately had to come back from our break as the shed was left on our drive. Not the service that we expected”
“Poor attention to some dimensions. Had expert help assembling this summer house however floor area was not quite the right dimensions and roofing assembly was a nightmare. Some of the roof sections did not join up correctly we had to add additional material to insure the integrity of the structure ...”
“Delivery etc all good. Constructed this weekend and husband had to make some alterations as measurements slightly off. Also split in wood and one of the black plastic sills”
