Good Afternoon,
Thank you for taking the time to leave your feedback. We are sorry that the storage shed did not fully meet your expectations.
We have taken your feedback on board, as we value your review, which is taken seriously. If you have any further comments or need any assistance, please do not hesitate to contact us, as we do remain at hand.
Kind Regards,
elbec Garden Buildings.
“Quick and easy purchase and brilliant delivery,shed was easy to put up and looks nice.shed itself is fine but panels full of knotts which ended up being holes, roof felt nails are no good so i would but longer ones,only one window panel fitted all the rest i needed to cut to size. Overall it does seem a sturdy shed especially for you pay for it.”
“Took a while to arrive, and was given less than 24hrs notice of delivery. As well as being delivered various little offcuts that had nothing to do with my purchase, the longest single piece was missing. How, no one knows. It's huge. Anyway, another few weeks of waiting. Customer service were apologetic, but the delay was very frustrating. At the end, the attitude felt very much "You got your stuff - what's your problem?"”
“I haven't started building my corner pergola yet. The majority of it arrived, but not the single longest piece. I mean, I got all sorts of little 'bonus' pieces of wood with my order, but not the loooooong front piece. Instead, I had to wait additional weeks for it to get here. I don't know whether the fault was with Elbec or with the supplier/manufacturer, Forest. Elbec customer service kept me fully up to date and were apologetic, but still very frustrating. On another note, the promised warning of an impending delivery before the delivery date never happened first time around, and I was given a 'Hey, it'll be with you some time in the next three working days' the second time. I got a few hours warning on the day that it would arrive at a non-specific time, and that was it. Fortunately, I work from home. How others cope I don't know. Customer service were fine, polite, and so on, but I'm left with a feeling that they don't see a problem. I got my pergola in the end, so why don't I just go away?”
“Door did not fit, needed shaving down. Holes in panels where edges of tongue broken off. one end panel had seven holes . Not enough felt suppled. Key did not work from outside due to badly aligned key hole. Some nails driven in at an angle and heads left protruding. Poor quality control.”
“Generally good build quality but a number of the supplied fittings were too short. Found some instructions were lacking. A number of the panels had holes and nails missing the batons. Large gaps in the joints between roof panels”
“I had it up in 2 days. There was rather a long wait for it to arrive (1 month) but it's ok. The wood is poorer quality than I imagined. Lots of splits and knots which fell out, so lots of holes to patch up. I had to reinforce the timber frame, as it didn't appear strong enough. Overall, it's not bad, not great, it's ok for now. Time will tell how long it lasts. I have started to give it a couple coats of delux ducks back. Hopefully that keeps the rain at bay”
“The quality of timber and the cutting of timber is not very good, as it was a summer house and not a shed I was a bit disappointed. The roofing sheets looked like they had been left out in the rain for some time.”
“The delivery service was excellent. I was disappointed in the quality finish of several parts of the building. Much of the wood was un finished and rough sides and edges, easy to snag on clothing and hands.
From a distance looks great, closer up no so great.”
“I was initially so impressed with the whole process, delivery day updated etc but on building our garden shed this weekend we have a few missing products and broken items. The shed itself is great quality, and we are super please aside from the missing/ damaged parts.
It’s a beautiful design and very sturdy.”
“Unfortunately the delivery of my shed was delayed on 2 occasions. Additionally, the roof was only just sufficient to cover the shed with no overlap which is less than ideal.”
