“Instructions are rubbish. Would help if pieces were labelled somehow. Also Pre drilling the holes would help and enable things to be lined up properly. The quality of some of the panels and batons, especially the doors leaves a lot to be desired. Obviously not checked before despatch.”
“The mini greenhouse seemed well made when the kit arrived but when a professional tradesman came to put it together we found a very large knot in an upright piece that rendered it useless and a section of window beading was not cut enough so too tight and left a large gap so window rattled. Without the tradesman and his skill with repairing and recutting the greenhouse would not be made.”
“I'm sorry but I really can't give an honest review on the product which still has not been delivered. I have had a delivery but the wrong trellis has been delivered and is still here. Elbeck have phoned to explain shortage of my required product , the courier company have phoned re collection of what they had delivered but am still waiting for the correct trelis . So not best pleased and have still not had a confirmed delivery time. I am sorry to say cannot say I will be ordering through Elbeck again.”
“Pleased with the summerhouse but not pleased with the service as I was due to have a party and had to wait another week as they had sent the wrong parts. They did expedite the order and was resolved very quickly.”
“Arrived just a pallet of loose pieces of wood not quite what I expected . Fairly easy to put up though and a few splits on panelling probably just as it was not packed very well . Still a decent shed and sturdy once up .”
“2 windows arrived broken. Driver took photos and reordered for me. following week a huge piece, looked like the side of a shed with a window in it arrived. Didnt look anything like the 2 small windows in the drivers photos. i made 2 seperate phone calls re this piece and had to ask my neighbour to help me carry it outside into the garden. Delivery driver came the next week and delivered the 2 correct windows and took away the big piece. which i had to ask my neighbour to put outside the front of my house for me.”
“This should have been a 5* review - the main product (a Global 8x4 shed) is an excellent product and arrived promptly. It was an issue with the associated floor kit, which I believe was supplied by another supplier, that led to a delay of several weeks before I could erect it. The "floor kit" (6 strips of folded steel) arrived without fixings, instructions and with a design issue; when I queried this with Elbec I was led to understand that the kit was not as expected and advised another would be shipped. I waited three weeks only to receive an identical item but at least with fixings. I made the necessary design adjustment (with an angle grinder) so that the floor kit could be assembled as per the poor instructions; Elbec customer services had lost interest by this point.”
Dear Mr David Hawke
Thank you for taking the time to leave your feedback on your new garden feature.
We're delighted to hear that you found our Global 8x4 shed to be an excellent product and that it arrived promptly. However, we're truly sorry to learn about the challenges you encountered with the associated floor kit.
We sincerely apologise for any inconvenience caused by the delay in receiving the floor kit and for the issues with its design and missing fixings and instructions. Your experience does not meet the standards we strive to uphold, and we understand the frustration this may have caused.
Please know that we take your feedback seriously and apologise for any perception that our customer care team lost interest in assisting you. This was certainly not our intention. Providing attentive and helpful service is paramount to us, and we regret if you felt otherwise.
Kind regards
Customer Care Team
“Well I didn't think we would have to fill in so many holes from wood knots and loose ones. Mainly to keep wasps from nesting. We decided to use a wood preserver stain as it was very orange. Glad we did as it blends in more. Then decided to waterproof the floor for extra protection. Even though my husband made a concrete base from scratch to make it more stable. The roofing is like a thick roll of sandpaper. It ripped very easily. We will have to patch up during the summer. But at least it's waterproof for now. I suppose you get what you pay for.”
“Reasonable product for the price, a few minor defects several holes needed filling where knots had fallen out, rear gable out of shape and tongue and groove split in one place on rear section.”
“Reasonable product for the price but a few minor faults, several holes had to be filled where knots had fallen out, rear gable out of shape and tongue and groove split in one place on rear section.”
“Had a piece damaged… then the whole front missing, still waiting for part to be delivered and reinstalled, so at present unable to review… hoping the product isn’t more damaged after being later on top of each other for nearly 2 weeks”
“The service from Elbec was great, delivery on time with a very helpful driver. The reason for only 3 stars was the log store was definitely on the flimsy side and probably not worth the price. The floor had to be substantially strengthened. Also the back and the roof apex I put a support in.”
“Received a 18x6 Summerhouse with Patio, the supplied screws were like plastic, the bag of screws had different size screws in the bags which doesn't help, the instruction were not very clear, need a magnifying glass to read them.
The doors are warped and the fittings are about as much use as a chocolate fire guard.
Never received any sealant for the roof had to buy separately.
I suppose you get what you pay for.
it is up and looks ok but will need to do some work to make it more secure and Durable and less flimsy.”
“This review relates to the lean-to wooden greenhouse. Delivery was excellent. No instructions were included, fortunately I'd prevuiously requested them. The instructions leave something to be desired; specifically the advice to treat the green house AFTER is has been erected. I would advise treating it BEFORE whilst it is still in its constituent parts. Having read the instructions it was clear that thoroughly treating it once erected would be impossible so I treated it first. Erecting was fairly straightforwards but for one complete pain in the 'you know where', namely fitting the styrene window panels. Had they been a mere 5mm wider all round (or certainly on the long sides) the better to overlap the timber frames, the advised method of assembly may well have worked. As it was the styrene constantly popped out the frames and, especially once the roof had been put on, was a real trial to replace them, requiring partial dismantling. Eventually managed it, but at the first hint of significant wind two panels popped out again. It's clear the arrangement for installing the styrene will require considerable amendment if this issue is not to recur repeatedly, a problem which may well have been averted with bigger panels that allowed a greater overlap on the wooden framing.
Having said all of that, I was pleased with it when I finished building it, and I'll be pleased with it when I've found a way of satisfactorily ensuring the styrene stays in place. It fits the available space perfectly and will provide the space I need to bring on a few plants.”
