Bought a summerhouse with a side shed, and the experience was deeply disappointing. The initial delivery was missing the side shed, and the wood panels that did arrive were chipped. The wood for the base frame was warped and clearly inadequate. On top of these quality issues, the customer service was appalling; a male representative was particularly rude and unhelpful. The entire business seems to lack basic quality control and vendor oversight, as evidenced by these repeated issues. To make matters worse, the second delivery for the missing shed was also incorrect. Avoid this company!