“Ordering and communications with elbec garden buildings was good.
The product was delivered with wrong assembly drawings and instructions. Elbec garden buildings sorted out this very quickly and efficiantly. The product was delivered with insufficient screws and after reminding about it, I waited 2 weeks without success. I was asked for my Post Code which I sent and then a week later asking me again for my Post Code and then a week later I was asked what screws were missing. Very frustrating. I informed them to forget about it and I bought the screw from a hardware shop near me.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We appreciate your feedback regarding the communication and the issues with your assembly instructions and screws. We strive to provide a seamless experience, and we regret that we fell short in this instance. Your frustration is completely understandable, and we apologise for any inconvenience caused by the delays and repeated requests for information.
We appreciate you taking the initiative to source the screws locally and hope you are now able to proceed with your assembly smoothly. If you have any further concerns or need assistance, please don’t hesitate to contact our Customer Care Team at customercare@elbec.co.uk.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We thank you for taking the time to leave us with your kind feedback.
It is wonderful to hear that the delivery service and updates have met your expectations and have made the order a smooth outcome for you, your comments will be shared with our delivery team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
We thank you for taking the time to your kind comments on your order.
It is always pleasing to hear that the service provided for your delivery has met your expectations and your comments will be shared with the delivery team.
Kind Regards,
elbec Garden Buildings.
“Good retailer; customer service was OK if not great, and the delivery was a little sloppy (as the wood store is not packaged, when it was left on the driveway the instructions blew away) but I would definitely buy from them again.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are sorry that the instructions had blown away and would be able to provide a copy if required and apologise that the delivery was not smooth for you.
We would like to thank you for confirming that you would purchase from us again, and remain at hand if you require any assistance or information.
Kind Regards,
elbec Garden Buildings.
“Purchased a log store which i'm very happy with. When I ordered I was a bit worried it might be a bit flimsy. But its very solid and a bonus I managed to assemble it myself. Only slight quibble is that it took longer to be delivered than stated on website.”
Good Afternoon,
Thank you for taking the time to leave your thoughtful review.
We’re pleased to hear that you are happy with the log store and that you found it solid and easy to assemble. We appreciate your feedback regarding the delivery time, and we will consider your feedback as we strive to improve our services. If you have any further queries or need any assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving your wonderful review with us.
We're pleased to hear that the shed is exactly what you needed. Your satisfaction is our top priority, and your feedback truly motivates us to keep delivering high-quality products. If you need any assistance or have further inquiries, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your thoughtful review and your positive feedback on our service and instructions.
We appreciate your comments on the styrene glazing and will take this on board as all feedback is taken seriously. We’re glad to hear that your finished lean-to looks great. If you need any further assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your positive review.
We are glad to hear that the delivery has met your expectations for your order, and we remain at hand if you require any assistance.
Kind Regards,
elbec Garden Buildings.
“Unfortunatly the system allowed me to order it to be delivered to my home address. Thought that was a bit suspect .It was got a phone call telling me that I live outwith their delivery areas. However the lady I spoke with could not have been more helpful . Arranged for it to be sent to a carrier that services the Scottish Islands also organised a refund for the difference between original delivery charge and what it cost to go to the carrier .”
Good Afternoon,
Thank you for your review and for bringing this to our attention.
We apologise for the inconvenience regarding the delivery options, but we're pleased to hear that our team was able to assist you in arranging an alternative solution. It’s always our aim to provide helpful service, and we appreciate your understanding in this matter. If you require any assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your review and for sharing your thoughts on the assembly process.
We understand that the number of pieces can make assembly a bit time-consuming, and we truly appreciate your patience. We aim to ensure that you receive a product that stands the test of time, and we hope the final result is to your satisfaction. If you have any questions or need assistance, feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“The 8 x 10 summerhouse arrived on time and was easily transported to the back garden. The base was easy to construct. Instructions for the summerhouse could be a bit more clear and the online videos do not cover some aspects too well, so a bit of common sense is required. A warped door was very quickly replaced through customer services. Plenty of screws are supplied.
We insulated and lined the interior to extend the use throught the year.
All in all I am very pleased with the building.”
Good Afternoon,
Thank you for your kind words and for taking the time to leave us with your feedback. We are always pleased to hear that the service we have provided has met your expectations.
We are sorry for the inconvenience caused by the delivery, and your feedback will be taken seriously. We value your response and will share your experience with the delivery team.
Thank you again for your review, and we remain at hand if you have any further comments or need any assistance.
Kind Regards,
elbec Garden Buildings.
“The shed itself is excellent value for money.
Unfortunately the delivery department did not tell us in advance of the delivery date, and only the driver called me just before delivery, causing me an issue at work.
They say they have made improvements; let's hope so.”
“Very pleased with the way it fits into the garden room. Better quality than expected, screws were not the best quality. If I have any criticism it is that squared structural timbers sometimes oversailed which put the building out of true.My advice would be to check the timber structure isn't proud of the interlocking lap timbers,a small but important point.
Otherwise reasonably straight forward for two people not skilled in woodwork. Thank you.”
Good Afternoon,
We would like to thank you for leaving your positive review with us.
It is always a pleasure hearing that the level of service that we offer has met your expectations, and we remain at hand should you require any assistance.
Kind Regards,
elbec Garden Buildings.
