“We have a Shire Hampton summerhouse. 8x8. My only real complaint is the build instructions are very poor. The text is too small and hard to read at the top of each page. It would help a lot if the part numbers in the instructions were marked on the sections. Especially for the six piece roof. I spent twelve years in Technical Publications at a prestige car manufacturer here in Newport Pagnell, so I know what is required with documents. Other than that, I am happy with the result.”
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry that the instructions did not meet your expectations, and your comments have been taken on board, as we take all reviews seriously. We are pleased that you are satisfied with the Summerhouse, and our Customer Care Team remains at hand if you require any assistance or information.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your positive review.
We are glad to hear that you found the product straightforward to construct and that it meets your requirements for the available space. It is pleasing to know that you’re satisfied with your purchase. Should you need any assistance or have any enquiries, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Although there seemed to be a problem with delivery Sharon at Elbec resolved the issue quickly.
I now have the log store it was easy to assemble and looks great .
Thanks Sharon for all your help
Pete”
Good Afternoon,
Thank you for sharing your concerns regarding your order.
We understand how frustrating it can be not to have received your log store, and following your recent contact with our Customer Care Team, we can note that this has been resolved for you and a delivery date has been booked and confirmed.
If you need any further assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Posted 5 months ago
Good Afternoon,
Thank you for taking the time to share your feedback with us.
It is delightful that your delivery has been made to your satisfaction following your communication with Sharon, and the product delivered has met your expectations. Your review has been shared with Sharon, and we would like to thank you for your revised comments.
If you need any further assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your feedback on your chosen Garden Shed.
We are glad to hear that you are pleased with the building and the completed outcome. If you need any assistance or have any questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave us with your positive feedback.
We’re so pleased to hear that you found our delivery service to be polite and quick. We aim to provide excellent service, and it’s great to know we succeeded in your case. If you have any questions or need any assistance, our Customer Care Team is always here to help.
Kind Regards,
elbec Garden Buildings.
“I wrote after the shed was delivered to say that the base wasn't nailed properly. Between 12 and 14 of the boards were unattached. The delivery man took photos. I said I'd finish the job rather than wait for replacements. Over a hundred screws and an hour and a half. I received no reply. I wasn't asking for a rebate but a reply would have been courteous I'd have thought. Otherwise shed is fine and up. Instructions vey clear”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We aim to provide excellent service both during and after the delivery of your order, and we are sorry that this has not been met with your order. We have looked into your file and can note that you have contacted our manufacturer directly, and again offer our apologies that a response was not provided regarding the parts for your order.
While we do work closely with our manufacturer, we do ask to be notified directly to ensure that you are updated with any reply regarding the parts, and we apologise that we were not able to help you prior to the item being installed, however, our Customer Care Team remain at hand should you require any assistance or need any information.
Kind Regards,
elbec Garden Buildings.
“I purchased a shed after viewing one at the garden centre showplace on Plains Road. There was no-one around, so I actually completed the purchase online when I got home. The shed and installation team were supplied by Shire Sheds. Overall, I am pleased with my purchase and I appreciated the input from the team at elbec regarding the type of base needed for my shed.”
Good Afternoon,
Thank you for taking the time to share your positive experience with us.
We’re pleased to hear that you found our team helpful in advising you on the base for your shed, and that you are pleased with your purchase overall. It’s always our goal to ensure that you have all the information needed to make an informed decision. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your kind review with us.
We are glad to hear that the service provided made the communication with us, smooth and straightforward. Your satisfaction is our priority, and it’s always a pleasure to know that we can assist you effectively. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your positive experience with us.
We're pleased to hear that you are happy with both the product and the service provided. Ensuring a smooth delivery experience is important to us, and we're glad that we could meet your expectations. If you require any assistance, or have any queries, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“I am very pleased with the overall quality of the greenhouse, however some of the window panels were poorly fitted. This is annoying as this is just poor quality control. However the greenhouse is sturdy and generally very well constructed. So 4 out of 5 rather than the 5 it should have been.”
Good Afternoon,
Thank you for your positive feedback regarding your greenhouse.
We’re pleased to hear that the Greenhouse has met your satisfaction and that you find the greenhouse sturdy and well-made. We are sorry for the disappointment caused by the window, and our Customer Care Team remain at hand if you require any assistance, or have any queries.
Kind Regards,
elbec Garden Buildings.
“This product for the price is not worth it, the finishing of all the parts is quite rough, the sizing of the parts was very hit n miss, if you don’t have a workshop/power tools & knowledge of carpentry, this might not be the product for you.
A lot of the parts had to be trimmed to fit, so it was a little disappointing, the instructions were just photocopied so some of the text was not visible, the idea is good but maybe needs a bit of fine tuning.”
Good Afternoon,
Thank you for taking the time to leave your review with us.
We appreciate your feedback regarding the finishing and sizing of the parts, as well as the instructions provided. We're sorry to hear that it didn't meet your expectations and that you found the assembly challenging.
We understand the frustration with the parts not measuring at the time of delivery, and the additional time to correct the measurements of the parts, and would have been able to confirm the measurements and replace any parts if needed. If you require any assistance or have any queries, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Great service. Easy to order and pay. Good communication. Delivered on the day I chose. Shed is great but the instructions are not the best. The manufacturer's website has added additional drawigs which cleared up some of the problems.”
Good Afternoon,
Thank you for your positive feedback on your experience with us.
We’re pleased to hear that you found our service easy and that your shed was delivered as planned. We appreciate your feedback regarding the instructions, and we’re glad to know that the additional drawings on the manufacturer's website were helpful. Your feedback is valuable as we strive to improve our products and services. If you have any queries or need any assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your wonderful review regarding the quality of our buildings.
We’re very pleased to hear that you are satisfied with what you received. Your feedback is important to us and motivates our entire team to maintain high standards. If you have any questions or need assistance, please feel free to contact our Custome Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your thoughtful review with us.
We're glad to hear that you’re satisfied with your completed building. We appreciate your feedback regarding the assembly process and will take your comments on board. If you have any questions or need assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“quite good value a bit fiddly to erect, roof panels could be a bit thicker and a bit more care taken when it is beeing built in the factory, as some of the uprights are not square on the bottom or top supports which had to be done before erecting, roof runners could have been fitted in the factory ,a bit stronger hinges and hasp and staple would help,the felt nails supplied wont last long as to short but long enough for thickness of roof supplied but with modification of more roof supports that i have since fitted i can use longer nails.overall not a bad shed for the price”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We appreciate your comments regarding the assembly process. We always strive to offer good value, and it's helpful to hear your insights about the roof panels and the fit of the uprights. Your feedback will be taken on board and seriously to help us improve in meeting your satisfaction.
We're glad to hear that you are satisfied with the completion of your building. If you need any assistance or need any information, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback.
We appreciate your acknowledgement of our efficient service and delivery. We're sorry to hear there was a missing part, but it's great to know our team addressed it quickly and professionally. Your satisfaction is important to us, and if you need any further assistance or information, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave us with your feedback.
We’re sorry that there were missing parts from your order, and we are glad to know that the issue with the missing parts was resolved quickly and that you received the new parts. We strive to ensure our customers have a seamless experience, and your feedback helps us improve. If you need any further assistance, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Eventually my goods turned up , when Shirley got involved who was Exellent from the off , I would say it was unfortunate that the fixing were not in the original box and that Yodal the delivery company were worse than useless but we got it over the line thanks like I say to the person dealing with the problems ( who wasn’t being helped by Yodal ) customer care”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We're glad to hear that the Customer Care Team was able to assist you and ensure your experience improved. We're sorry to learn about the challenges you faced with the delivery and the missing fixings, but it's great to know that you managed to get everything resolved. Your feedback regarding the courier and the overall service is much appreciated, as we strive to continuously improve. If you need further assistance or have any questions, don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback on your order with us.
We are sorry that the fixings from your order have not arrived with the item. To help us assist you in receiving the correct fixings, please contact our Customer Care Team at customercare@elbec.co.uk, and they can arrange for the fixings to be delivered to you.
Kind Regards,
elbec Garden Buildings.
“8x6 wooden greenhouse purchased and delivery arranged quicker than expected. Had to delay delivery due to holidays and rearrange on return which was easy to sort with just an email.
Overall building appears to be ok but a couple of the finishing pieces are not particularly good quality and will need to be filled and repainted.”
Good Afternoon,
We would like to thank you for your positive feedback.
It is great to hear the service provided with rebooking your delivery date was smooth and straightforward, and with overall inspection is acceptable for your item, however, we are sorry that there are parts that you have concerns with.
To allow elbec the opportunity to remedy the concerns, please do not hesitate to contact the Customer Care Team at customercare@elbec.co.uk.
Kind Regards,
elbec Garden Buildings.
