Good Morning,
Thank you for sharing your kind review with us.
We are delighted to hear that you received great service and that your order was delivered within your expectations. Your feedback is invaluable to us, and we strive to provide a seamless experience. Should you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your experience with us.
We are glad to hear that the issue with your second planter was resolved swiftly. Your feedback is important to us, and we strive to ensure that our customers are satisfied with their purchases. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your kind comments.
We truly appreciate your feedback and are delighted to hear that our team provided excellent service. We are committed to ensuring our customers have a seamless experience, and it is great to know we succeeded with you. If you have any further queries or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Pleased with my purchase of a victoria garden arbor from elbec garden buildings. It was delivered within the time and date given. Overall the build quality of the arbor was good and went together quite well, but it did have a couple of minor faults. A couple of the screws holding the seat slats were not driven in properly. When i tried to drive them in further, two of the screws sheared off/broke. So i had to drill new holes and replace with new screws. Also, the curved section of trellis at the back of the arbor was slightly too big. I had to cut approximately one inch (2-3cm) off the straight bottom edges of the trellis slats to make it fit inside the rebates of the frame properly. Other than these minor faults, the arbor went together well and is sturdy and solid. A nice addition to our garden. Thankyou elbec garden buildings.”
Good Morning,
Thank you for your detailed review and for sharing your experience with us.
We are pleased to know that the delivery was timely and the overall build met your expectations. We sincerely apologise for the minor issues you encountered with the screws and the trellis; your feedback is invaluable to us and will help improve. Should you need assistance or have any questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very pleased with the end results, took my time to construct it and recognised that at this price point the wood used might not be the best quality. So coated in wood preservative then 3 coats of Cuprinol olive garden. Glazing ok but two frames were slightly warped (to be expected). I had to multitool a few millimetres off to fit. I would advise being very careful with the centre roof joists as I set them a bit too low. I think tbh you need to be a competent DIYer for the kit but for the money I think it is very good. Be worth the manufacturer including a couple of spare glazing bars (they are knotty). Also maybe some window stays too.
Overall, a satisfying project”
Good Morning,
Thank you for taking the time to share your detailed review.
We are pleased to hear that you are happy with the finished greenhouse. Your comments have been received and will be taken on board seriously. If you need any assistance or if you have questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback on the delivery process.
We are glad to hear that your goods arrived in good condition and within the expected time scale, but we apologise for the delay in delivery. If you need any assistance or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Shed not yet built but so far so good. Regrettably the delivery date was not communicated until prompted and shed was delivered before the eventual notification of delivery came. Overall, however, cost and quality of 10x6 wooden garden shed are good.”
Good Afternoon,
Thank you for your review and for sharing your thoughts with us.
We apologise for the communication issues regarding your delivery date and appreciate your understanding. It is great to know that you are pleased with your new shed. Your feedback is invaluable as we continue to improve our services. If you have any questions or need assistance, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The quality and engineering is excellent but any weather above a breeze causes the plastic windows to flex and pop. Constuction is slow as the instuctions can be confusing. Good value for the money.”
Good Afternoon,
Thank you for your thoughtful review and for bringing your concerns to our attention.
We are glad to hear that you find our products to be excellent. Your insight is invaluable, and it helps us enhance the experience for all our customers. If you have any further questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Very good playhouse for our grandkids. Elbec responded very quickly with a spare part for a broken window catch.
We are adding a cedar shingle roof to create a real Swiss chalet look.”
Good Afternoon,
Thank you for your kind review and for sharing your thoughts with us.
We are delighted to hear that the playhouse is bringing joy to your grandkids and that our team was able to assist you promptly with the spare part. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The quality of the aluminium fittings were very poor. The window fitting handle was impossible to use due to a poor finish. Obviuosly no quality control. I couldn't lift up the handle due to the metal catching when lifting up the handle.”
Good Afternoon,
Thank you for taking the time to share your comments with us..
We are sorry to hear that you encountered issues with the window handle. We take such comments seriously, as they help us improve. It’s important to us that all our customers receive products that meet their expectations, and it seems we fell short in your case. If you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The 4 x 3 Victorian greenhouse is good value for money with the discount and is flexible where you position doors and open windows.
When delivered the drivers unpacked the parts and helpfully took packaging away.
Unfortunately the wooden sides, doors and windows appear warped and do not fit well together. One window was cracked when delivered and had to be replaced.
The plastic cover on windows was challenging to remove.
The instructions for how to assemble were very brief and in need of text to explain assembly.”
Good Afternoon,
Thank you for taking the time to leave your thoughtful review.
We are glad to hear you found the Victorian greenhouse to be good value and that the delivery experience was helpful. However, we're genuinely sorry to learn about the issues you encountered with warped wood and the cracked window. These matters can certainly affect your overall satisfaction, and we appreciate your understanding in this regard. If you need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The buying experience was very straight forward and I was able to select a delivery date which was very useful , the product was delivered on time and the driver unloaded it and brought into my back garden via a side gate , so I cannot fault your buying and delivery service . As to the product itself a Victorian Tall wall greenhouse It arrived with no pieces missing but was still wet/damp from I take it from the treatment and some of the parts were warped , this made assembly difficult I had to use additional fixings to force parts together and to straighten parts , many of the joints are not a tight fit leaving large gaps in which have used a clear outdoor sealant for additional waterproofing ,other parts I have had to use power tools to make adjustments,I would have expected a more close fit on the finished greenhouse , in terms of the doors and opening windows .I have painted the item with two coats of Protek paint for additional weatherproofing .I know you make these out of softwood but it should be seasoned and after pressure treatment held until the items are dry .I have accepted the product as it is and hopefully it will last . Your ordering and delivery is very good but the product lets you down”
Good Afternoon,
Thank you for taking the time to share your detailed review with us.
We appreciate your positive feedback regarding the buying and delivery experience, It is great to hear that everything arrived on time and in good order. However, we're sorry to learn about the challenges you faced during assembly due to the issues with warping parts. While we understand the frustration with these parts, warping is a natural effect of all timber and can occur due to the moisture levels and weather temperatures.
If you have any questions or require assistance, please don't hesitate to contact our Customer Care Team. We value your feedback and hope that despite these hurdles, your Victorian Tall wall greenhouse serves you well for years to come.
Kind Regards,
elbec Garden Buildings
“Purchased a 12 x 8ft shed. Decent price and delivered quickly. Instructions for assembly not clear in places but managed to work it out. 2 sections of the shed weren’t square. The door required planing to fit the gap, and the Perspex for 1 of the windows also needed cutting. Overall - not bad.”
Good Afternoon,
Thank you for taking the time to leave a review and share your experience.
We are glad to hear that you found the quick delivery met your satisfaction. Your comments regarding the building and the assembly have been taken on board and seriously. If you need any support or have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Very pleased with the shed. It is a touch flimsier than I expected, and it took me a touch longer to work out where to start assembling it. But once I got into the YouTube video on the app it was very straight forward . Good value for money.”
Good Afternoon,
Thank you for taking the time to leave your thoughtful review.
We are glad to hear that you’re pleased with the shed. We appreciate your observations about the assembly and the shed. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear that the product meets your expectations, and if you have any questions during the assembly process or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Good product but instructions need to be updated and some of the cuts of timber not the requisite 45%. Overall still rate it as a good product but with a little more quality control in the manufacturing process and a review of the assembly instructions would be even better.”
Good Morning,
Thank you for sharing your comments with us.
We are pleased to hear that you find our product to be satisfactory overall. Your comments regarding the instructions and timber cuts have been noted, and we appreciate you bringing this to our attention. Your comments will be taken on board seriously. Should you need any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you found the ordering process easy and appreciated the prompt delivery. It’s always our goal to ensure that our customers can reach out to us easily, and we’re glad our team could assist you. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Harmony Greenhouse. Takes a while to construct and some parts are awkward to mesh together . A really good greenhouse when constructed and worth the money”
Good Morning,
Thank you for sharing your thoughts about the Greenhouse.
We are delighted to hear that you find the greenhouse meets your expectations. Your feedback regarding the assembly has been taken on board and seriously. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Product arrived on time with all parts present. We had to modify parts to align each piece . This meant cutting some of the spars and waterproofing the box as the slats were not up against each other. When complete with the revisions made. The bench and arbour looks lovely”
Good Morning,
Thank you for your thoughtful review and for sharing your experience with us.
We are glad to hear that your product arrived on time and that you were able to complete the assembly to your satisfaction. It is wonderful to know that the bench and arbour turned out lovely in your garden. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your positive feedback with us..
We are pleased to hear that your delivery was efficient and that everything arrived and met your expectations. Your satisfaction is important to us, and we are glad that this was met. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
