“Product is good, delivery a drama only 2 out 3 parcels arrived, delaying installation for a week, original parcel did arrive damaged, thank goodness your operative had sent a backup.”
Good Afternoon,
Thank you for sharing your feedback with us.
We are glad the product has met your satisfaction, and we’re sorry for the delivery issues and the damaged original parcel. It’s great to hear our backup arrived and helped keep the installation on track. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your kind comments on our product and service.
We are thrilled to hear that you are satisfied with both the product and the after-sales follow-up. It's great to know that Sharon's efforts made a positive impact on your experience. Your satisfaction is our priority. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Not Rolls Royce, but really good value product, although lacking finishing details - no door hook backs, no inside handles, poor floor finish. Side shed very useful feature.
Good range of options, particularly welocmed the erection service and factory paint finish.”
Good Afternoon,
Thank you for taking the time to share your insights with us.
We appreciate your constructive feedback regarding the finishing details, and we are glad to hear that the side shed and the available options were to your liking. Your comments are important to us, as they help us enhance our products and services. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to provide your feedback.
We are glad to hear that you are pleased with the product itself, but we sincerely apologise for the slow delivery and communication issues you encountered. Your comments are valuable to us, and we are actively working to improve our processes to ensure a better experience for our customers in the future.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your thoughtful review with us.
We are glad to hear that you find our product has met your expectations. Your feedback helps us continue to provide quality options for all our customers. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive feedback with us.
We are thrilled to hear that your log store was delivered on time and met your quality expectations. Your satisfaction is incredibly important to us, and we truly appreciate your feedback. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good looking shed with well made panels. I only have 1 gripe and that is the instructions to put the door hinges are not clear enough as does not state clearly which way they go on, so I brought some decorative shed door hinges that where plain and simple to use.”
Good Morning,
Thank you for your valuable feedback regarding the shed and the assembly instructions.
We appreciate your compliments on the shed's appearance and the finish of the panels. We are also sorry to hear about the confusion with the door hinge instructions. Your suggestion about providing clearer directions is important to us, and we'll take that into consideration for future improvements. We're glad you found a solution with the decorative hinges!
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive experience with us.
We are pleased to hear that you are pretty happy with the whole process. Your satisfaction is important to us, and we strive to create a smooth experience for all our customers. If you have any further questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your thoughtful review.
We appreciate your feedback regarding the shed. Our aim is to provide products that meet our customers' needs, and we are glad to hear that you find it decent. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback with us.
We are glad to hear that the shipping confirmation process was followed by a timely delivery and that our driver brought some cheer along the way. Your satisfaction is important to us, and we truly appreciate your support. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your review and for taking the time to share your thoughts with us.
We appreciate your feedback and are glad to hear that the shed has met your expectations. Once you get it erected, we hope it exceeds your satisfaction. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Really excellent customer communication. Items well priced. Only given 4 stars because the gate we purchased was quite badly warped. We have wet it and fixed it in position with blocks of wood, so hopefully will be ok.”
Good Morning,
Thank you for your review and for highlighting our customer communication.
We are sorry to hear about the warping issue with your gate. We appreciate your resourcefulness in trying to fix it, and we hope it works out well for you. Please know that your feedback is very important to us and helps us improve our products. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordering was easy. Delivery on line was quoted as 5 weeks but just over 2 was later they wanted to deliver it but I was not ready. So we have re scheduled another date which will be confirmed next week.
Very understanding about situation.”
Good Morning,
Thank you for sharing your comments on the delivery with us.
We are pleased to hear that our team was understanding regarding your delivery schedule. Your flexibility is much appreciated, and we look forward to ensuring that everything is set for your new delivery date. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Overall a quality product, a couple of minor issues with boards being slightly damaged in transit, but repairable. Window rain resistance design could be better, but fixable with silicone sealant”
Good Morning,
Thank you for your thoughtful review of your chosen garden product.
We are glad to hear that you found the product to meet your expectations. Your feedback regarding the window rain resistance design has been received, and we appreciate your suggestion for improvement using silicone sealant. We always strive to enhance our products, and your insights will certainly help us in that ongoing process. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivered on time driver vary helpful,
Structure seemed little flimsy but once it was erected quite solid, down side that let it down clout
Nail not fit for purpose good job I had staple gun and compressor which was quicker been painted as advised looking good”
Good Morning,
Thank you for your thoughtful review and for highlighting the helpfulness of our delivery driver.
We are pleased to hear that once erected, the structure felt solid. Your feedback regarding the nails is valuable, and we appreciate you finding a solution with your staple gun. It's great to know that the painting process went well and that it's looking good. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts with us.
We truly appreciate your feedback and hope that our products will meet your expectations. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review.
We are delighted to hear that you love your shed. Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Initial delivery date was changed. Elbec copied me into an email to Shire informing them of the new date, but Shire also emailed me advising I had to book through their system. I tried to reply to say a date was already set, but their email was no-reply so I booked and got a date two days later.
When the summerhouse arrived, their driver was cheerful and friendly, but when he'd gone I discovered they'd sent the wrong base (6' x 4' not 6' x 6'). I contacted elbec who dealt with the problem quickly and efficiently; a week later Shire delivered the correct base.
So I wouldn't rate Shire too highly for customer service, but elbec were good.”
Good Morning,
Thank you for taking the time to share your feedback.
We appreciate your understanding regarding the delivery date and apologise for any confusion with the communication. It’s great to hear that our driver contributed positively to your experience and that we could resolve the base issue quickly for you. Your compliments about our service mean a lot to us. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very good pergola for the price easy enough to put up,but you need two to put up the frame rest can be done with one person,the instructions didn't say what gap between the lats it's 40mm thought it was a bit to high cut the legs down by 9 inch just my personal preference added some fence panels to make it more private”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that you find the pergola has met your expectations and that the assembly was manageable with a bit of teamwork. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave us with your lovely feedback.
We are delighted to hear that our service and delivery met your needs, and it is wonderful to know that our driver could assist you. Your satisfaction is important to us, and your feedback truly motivates our team. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
