Good Afternoon,
Thank you for your kind words and for taking the time to leave us with your feedback. We are always pleased to hear that the service we have provided has met your expectations.
We are sorry for the inconvenience caused by the delivery, and your feedback will be taken seriously. We value your response and will share your experience with the delivery team.
Thank you again for your review, and we remain at hand if you have any further comments or need any assistance.
Kind Regards,
elbec Garden Buildings.
“The shed itself is excellent value for money.
Unfortunately the delivery department did not tell us in advance of the delivery date, and only the driver called me just before delivery, causing me an issue at work.
They say they have made improvements; let's hope so.”
“Very pleased with the way it fits into the garden room. Better quality than expected, screws were not the best quality. If I have any criticism it is that squared structural timbers sometimes oversailed which put the building out of true.My advice would be to check the timber structure isn't proud of the interlocking lap timbers,a small but important point.
Otherwise reasonably straight forward for two people not skilled in woodwork. Thank you.”
Good Afternoon,
We would like to thank you for leaving your positive review with us.
It is always a pleasure hearing that the level of service that we offer has met your expectations, and we remain at hand should you require any assistance.
Kind Regards,
elbec Garden Buildings.
“Overall we are pleased with the finished summer house. Some issues with two missing cover strips, the wrong size screws and two missing pieces of beading. We have made do without the two strips, but had to buy a box of screws and the beading. Apart from that it looks good!”
Thank you for your feedback! We're glad to hear you're pleased with the finished summer house, though we're sorry to hear about the issues you encountered with the missing parts. We appreciate your patience in resolving the beading and screws, but we’d like to ensure that everything is just right for you. Please contact our our customer care team, and we’ll be happy to help you provide the missing cover strips. We're glad it looks good, and we’re here to help with anything else you may need.
“Very helpful staff by phone when I enquired about the building.
Delivered on time with very helpful delivery man. I had not noticed I was a piece short until it came seperately and quickly following delevery under seperate cover with a note of apolgy. Brilliant recovery and I had not started to build. This item would have been 5 star but for purchase of quality felt which turned ourt to be uneccessarily expensive due to being over-size.”
“Arrived ontime delivery guy really helpful, instructions pretty good for a DIY person.
Took about 6 hours to assemble after building door and window frames beforehand.
Took about another 6 hours to paint !
everyone says it looks good !”
“As we haven't put the pergola together yet, I can't say how good it is hence the four stars. The wooden parts look very substantial, so hopefully it will be fine.”
“Please with the final result, it is definitely a two handed project. No instruction paperwork left with materials which made it fairly challenging! we did get there in the end though after switching a couple of sections around”
“The order process was simle and the goods arrived on the day/date booked. However there wasnt a follow up email confiming the time/date of delivery. Fortunately I had help to unload the shipment as the driver/delivery person did not have the equipment to unload the full pallet.”
“Very good value for money, Very well made but the instructions could be a bit more extensive. Not impossible to put up by yourself but as stated two people make it easy.”
“I was able to place my order easily and pick my delivery date. I was also able to get another product for my daughter at a lower price due to you agreeing to price match Wilko.”
