The buying experience was very straight forward and I was able to select a delivery date which was very useful , the product was delivered on time and the driver unloaded it and brought into my back garden via a side gate , so I cannot fault your buying and delivery service . As to the product itself a Victorian Tall wall greenhouse It arrived with no pieces missing but was still wet/damp from I take it from the treatment and some of the parts were warped , this made assembly difficult I had to use additional fixings to force parts together and to straighten parts , many of the joints are not a tight fit leaving large gaps in which have used a clear outdoor sealant for additional waterproofing ,other parts I have had to use power tools to make adjustments,I would have expected a more close fit on the finished greenhouse , in terms of the doors and opening windows .I have painted the item with two coats of Protek paint for additional weatherproofing .I know you make these out of softwood but it should be seasoned and after pressure treatment held until the items are dry .I have accepted the product as it is and hopefully it will last . Your ordering and delivery is very good but the product lets you down