Good Morning,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that your purchase was easy and that our customer service met your expectations. Your satisfaction is our priority, and we are delighted that it has been met with your order. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“In general it was ok a bit of a pain putting it together because of panels being wrapped the doors especially, I did contact the manufacturer they were very helpful and are sending a new door.”
Good Morning,
Thank you for taking the time to share your experience with us.
We apologise for any inconvenience you faced during assembly, particularly with the panels and door. We are glad to hear that our manufacturer was able to assist you, and we appreciate your patience as they send a replacement. Your feedback is vital for us to improve our products, and we hope you enjoy your garden building once it’s fully set up. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good quality product and easy to assemble. Only issue was the off loading the product from the lorry. We were told driver wouldn't any assistance but without my husbands help the driver would not have managed.”
Good Morning,
Thank you for sharing your thoughtful review!
We are delighted to hear that you found the product to be of good quality and easy to assemble. We apologise for the inconvenience with the offloading and appreciate your husband’s assistance. We strive to ensure a smooth delivery process, and your feedback helps us improve. If you have any further comments or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The potting shed came on time and was the spec we expected. The shed was well made and fitted together well. Myself and my little 5ft wife were able to build the shed up between us in an afternoon and it fitted together well. There was plenty of felt for the roof and spare glass for the windows which we really appreciated. The whole thing feels robust and well made. It’s the second garden building we’ve had from yourselves and would definitely recommend you to friends and family.”
Good Morning,
Thank you for taking the time to share your wonderful review.
We are thrilled to hear that your potting shed met your expectations and that you and your wife had a smooth assembly experience. It is fantastic that you found the quality robust and appreciated the extra felt and glass. Your continued support means a lot to us, and we are grateful for your recommendation. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Overall a very poor quality shed. Warped boards allowing water ingress. Missing battens underneath the windows. No battens for the felt roof. No weather batten for the door. I have spent £30 on sealant to fill all the gaps. £10 on 13mm battens and £10 on right angle brackets. Your wood treatment looked poor so I used a Tikkurila Scandanavian protective coating at a cost of 50 . Guttering and fittings £20 .My time and my products additional to the build £60. Had I had time to check it before the driver left I would have sent it back. As it is I've made the best of a rubbish shed at some cost to myself. I won't be recommending your company to anyone but I will make people aware to avoid your company.
Dissatisfied and unhappy doesn't cover it. Rest assured I will never use your company again.”
Good Morning,
Thank you for taking the time to share your experience with us.
We are sorry that you have encountered concerns with the parts that you have received, as we aim to provide customer satisfaction, and it is with regret that we have not met this goal with your order. Had we been made aware prior to the assembly of the item, our Customer Care Team would have been able to assist you with your concerns, and we are sorry that we were not able to assist you before the item was installed.
If you require any assistance, or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The garden building itself is perfect. For some reason, the windows didn’t get delivered and there was a brief palaver getting them arranged but they got here eventually. The customer services were very helpful. It’s perfect for our needs now. Thank you!”
Good Morning,
Thank you for taking the time to leave us such a thoughtful review.
We are happy to hear that your garden building is perfect for your requirements. We apologise for the initial delivery hiccup regarding the windows, but are glad our customer service team could assist you. Your satisfaction is our top priority, and we’re always here to help. If there’s anything more we can do or any inquiries we can assist with, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“A couple of issues, the felt on the roof ripped off in a moderate wind.
The tacks were very short and did not hold the felt down.
We purchased a better quality of felt and used glue , longer tacks and Batton to hold the new felt in place.
The felt is now holding firm.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about the issues you experienced with the parts for your chosen Garden Building. Your insights are invaluable to us, and we are continually looking to enhance our products. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I expected, as advertised, a garden shed with 10 mm thick polycarbonate walls. Instead I received a shed with 2-3 mm thick walls. Other than that, I am fairly pleased with the shed, although it took a lot longer to erect than I thought it would (about a week).”
Good Morning,
Thank you for taking the time to share your feedback with us.
We appreciate your honest input regarding the thickness of the walls and the time taken for assembly. Your experience is important to us, and we continuously strive to improve our products and services. If there is anything we can assist you with or any questions you might have, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“When taken out of the pack to put together, some of the lats on each of the 6 units had to be refitted. The timber is very thin and some was cracked. Wish I’d have just made my own as have had to rebuild 30% of each on average whilst putting together. The screws are just cheap & nasty. The timber with the 45 degree cuts for the top pieces didn’t fit together properly and left rather large gaps, more so than I was expecting. All in all, I wouldn’t be buying these again
The service from elbec was spot on and I couldn’t fault it if I tried.”
Good Morning,
Thank you for your feedback regarding your recent purchase.
We are genuinely sorry to hear about the issues you faced with the assembly and build of the timber. Your experience is important to us, and we take your comments seriously as we always strive for improvement. It is great that the service we have offered has met your satisfaction.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We are delighted to hear that you received great service and that your order was delivered within your expectations. Your feedback is invaluable to us, and we strive to provide a seamless experience. Should you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your experience with us.
We are glad to hear that the issue with your second planter was resolved swiftly. Your feedback is important to us, and we strive to ensure that our customers are satisfied with their purchases. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving your feedback with us.
We apologise for any challenges you faced regarding the unloading process and the return of the pallet. We strive to provide the best possible service, and your concerns are important to us. If you would like to discuss this matter further, please feel free to contact our Customer Care Team for assistance.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We are thrilled to hear that you received brilliant service and are pleased with our product. Your satisfaction means the world to us, and we are dedicated to providing the best experience possible. If there’s anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your comment with us.
We understand how frustrating it can be to wait for your order, and we are sorry for any inconvenience this may have caused. We appreciate your patience during this time. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful feedback with us.
We are pleased to hear that you received great service from our team. Your satisfaction is our priority, and we strive to provide satisfactory experience possible. If you have any further queries or need assistance, please feel free to reach out to our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very disappointed !
My husband has had to reinforce the floor with two sheets of wood as it was so thin and flimsy and not fit to place anything in it or walk on it . I will not be purchasing from your company again obviously”
Good Morning,
Thank you for taking the time to leave your comments with us.
We are sorry to hear that you have found the floor does not meet your satisfaction, and we understand the disappointment that this has caused. The information on the floor is directly available on the website prior to placing any order, along with all the technical information on the garden building you have received. We are sorry that this information was not highlighted to you at the time you placed your order online.
If you require any assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding your seated arbour.
We are sorry to hear that you encountered rough timber and that pre-drilled holes would have improved your experience. Your comments are invaluable to us, and your review will be taken on board. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Website was incorrect for the date of delivery, leaving a large gap between taking down the old shed and putting this one up.
Instructions were OK, no mention of spare parts being included which led to a bit of head scratching.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the confusion regarding the delivery date and any inconvenience it may have caused. Your comments about the instructions and spare parts are noted and have been taken on board. We appreciate your understanding, and if you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your kind comments.
We truly appreciate your feedback and are delighted to hear that our team provided excellent service. We are committed to ensuring our customers have a seamless experience, and it is great to know we succeeded with you. If you have any further queries or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you had an excellent experience with our service and that your order was tracked with ease. Our team strives to ensure a smooth process from start to finish, and it is great to know we hit the mark. If you have any further questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
