“The guy on the saw needs a new tap measure, or further training. The guy with the nail gun also needs further training or new glasses, the A Team killed more people than he hit frame work.”
Good Morning,
Thank you for taking the time in sharing your feedback with us.
We sincerely apologise for the experience you had with our assembly team. We strive for high standards in our services and appreciate your comments. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Excellent service, both when initially purchasing an item & when I needed to arrange a replacement with the manufacturer. My follow-up purchase was also handled efficiently, with a good line of communication, checking that things were progressing ok.”
Good Morning,
Thank you for sharing your excellent review with us.
We are thrilled to hear that you had a positive experience both during your initial purchase and when arranging a replacement. Maintaining clear communication is essential to us, and we’re glad to know that our team kept you informed throughout the process. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you found the ordering process easy and appreciated the prompt delivery. It’s always our goal to ensure that our customers can reach out to us easily, and we’re glad our team could assist you. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Harmony Greenhouse. Takes a while to construct and some parts are awkward to mesh together . A really good greenhouse when constructed and worth the money”
Good Morning,
Thank you for sharing your thoughts about the Greenhouse.
We are delighted to hear that you find the greenhouse meets your expectations. Your feedback regarding the assembly has been taken on board and seriously. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Purchased a log store, which came on the day they specified and was ery easy to construct. It isnt the most solid of things but for the price and its purpose I am happy. I added a kindling section so all my wood is together.”
Good Morning,
Thank you for sharing your fantastic review with us.
We are delighted to hear that your log store was straightforward to assemble and that the delivery met your expectations. Our top priority is customer satisfaction, and it is rewarding to know we have fulfilled our aim by your comments. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Product arrived on time with all parts present. We had to modify parts to align each piece . This meant cutting some of the spars and waterproofing the box as the slats were not up against each other. When complete with the revisions made. The bench and arbour looks lovely”
Good Morning,
Thank you for your thoughtful review and for sharing your experience with us.
We are glad to hear that your product arrived on time and that you were able to complete the assembly to your satisfaction. It is wonderful to know that the bench and arbour turned out lovely in your garden. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful review.
We are pleased to hear that your experience with us was fabulous from start to finish. Your satisfaction is our top priority, and it’s always rewarding to know that we’ve met your expectations. Should you need any assistance or any information, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are delighted that you find the pergola sturdy and easy to assemble. It is fantastic to know that it has met your expectations. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Good value budget shed. A lot of repairs required on panels due to nails used during fabrication process having split the cladding. Hinges and locking hasp very flimsy and required replacing and updating. Roof felt very thin and again required updating. In hindsight the additional outlay could have gone to purchasing a more robust and better quality shed.”
Good Morning,
Thank you for taking the time to share your honest review.
Our top priority is customer satisfaction, and we regret that the item you have received has not met your expectations. Your feedback has been taken on board, as all comments are taken seriously. If you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your recent experience with us.
We sincerely apologise for the inconvenience caused by the shortage of roofing felt. We understand how frustrating it can be to have to source additional materials, and we appreciate you bringing this to our attention. Your comments are important to us, and we will be addressing this matter to prevent similar occurrences in the future. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Nice item looks good in the garden . Solid and easy to put together .
Only negative was Delivery was just dumped in the garden which could have been stolen and I had asked for a call or text so I could have got away from work to accept the delivery .”
Good Morning,
Thank you for taking the time to leave us your kind review.
We are thrilled to hear that you are pleased with your item and found it solid and straightforward to assemble. Your feedback regarding the delivery process is invaluable, and we sincerely apologise for any inconvenience caused by the delivery method. We strive to improve our service, and we appreciate your input on this matter. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for leaving your fantastic review with us.
We are glad to hear that everything arrived and has met your satisfaction. We are also pleased to know that the assembly was straightforward. It is wonderful to know that your new building is working well for your needs. If you have any questions or need assistance, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your positive feedback with us..
We are pleased to hear that your delivery was efficient and that everything arrived and met your expectations. Your satisfaction is important to us, and we are glad that this was met. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Thrilled with my summerhouse, great value and achieved in my garden what I wanted to achieve. I wanted a focal point from my kitchen window and this is perfect”
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that your summerhouse has become the perfect focal point for your garden, bringing you that wonderful garden feature. It is always delightful to know we are helping our customers achieve their visions. Should you need any assistance or have any questions, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Delivered as quoted, erected as per instructions, my only issue was the felt nails seem very small to a) secure the felt and b) remain secure over time.”
Good Morning,
Thank you for your thoughtful review and for sharing your experience with us.
We are pleased to hear that your delivery and assembly went as planned. We appreciate your feedback regarding the felt nails, and we will certainly take this into consideration. If you have any further concerns or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Easy to use website for ordering and payment. Delivery was quick and driver was helpful with offloading and moving the heavy box of components to the designated area.”
Good Morning,
Thank you for sharing your wonderful review with us.
We are delighted to hear that our website made the ordering process straightforward for you and that your delivery was prompt. It is great to know that the driver was able to assist with the heavy components as well. Your feedback is truly appreciated, and if you need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your experience with your order.
We are sorry to hear that you encountered difficulties with missing parts and that you had to reach out to the manufacturer. We understand how frustrating this can be, and it’s certainly not the level of service we strive to offer. If you have any concerns or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful review with us.
We are delighted to hear that you found the assembly straightforward and that the quality met your expectations. Your positive feedback is incredibly important to us, and we truly appreciate it. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“My 8 by 12 shed was delivered within a few days of ordering. I took the precaution of preparing the ground with interlocking plastic grids before erecting the shed. Construction went smoothly. Now I have a workshop for my harley building project.”
Good Morning,
Thank you for sharing your fantastic review of your new workshop.
We are thrilled to hear that your shed was delivered promptly and that the construction was straightforward. Your satisfaction is our highest priority, and we truly appreciate your feedback. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your fantastic review with us.
We are so glad to hear that your order was delivered swiftly and that you are pleased with your experience. Your satisfaction means the world to us. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
