Good Morning,
Thank you for taking the time to share your fantastic review.
We are thrilled to hear that you had a brilliant experience with the delivery and found it easy to order online. Your satisfaction with the quality of our product means the world to us. If you have any questions or need further assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for reaching out and sharing your experience with us.
We apologise for the inconvenience caused by the damage to your outdoor bar and the lack of communication from our team. It is not the level of service we strive to provide, and we appreciate your patience in resolving the issue. Your feedback is crucial for us to improve, and we hope to do better in the future. If you have any questions or need further assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you are pleased with both the product and the service you received. Your satisfaction is our top priority, and we appreciate your kind words. If you have any questions or need further assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Contact was good following a delivery issue from the courier company.
I was updated by email and in person overall greenhouse arrived and was erected without issue.
A pleasant experience.”
Good Morning,
Thank you for taking the time to leave a review regarding your experience with us.
We are pleased to hear that the communication regarding the delivery issue was helpful and that your greenhouse arrived and was erected without any problems. We always aim for a smooth process for our customers, and it is lovely to know you had a pleasant experience. If you have any questions or need further assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback with us.
We are pleased to hear that you find the log store has met your expectations. We appreciate you bringing the issue with the nail to our attention, and it is great to know it was able to be fixed. If you have any questions or need further assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your review with us.
We are glad to hear that you are pleased with your shed. We appreciate your comments about the pre-build issues, as we strive for continuous improvement. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I know was a cheap shed,but nothing fitted together properly, wood warped making it difficult to screw panels together. Sip lap not nailed leaving big gaps in walls. This is third shed I've bought from elbec because of competitive prices, probably won't use again now.”
Good Morning,
Thank you for sharing your feedback with us.
We sincerely apologise for the issues you've encountered with your recent shed purchase. It is disappointing to hear that the assembly and parts did not meet your expectations, especially after being a returning customer. Your comments are valuable in helping us address these concerns and improve our products. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I am very happy with the Trentvale Pent Metal Shed I have bought which is exactly what I was hoping for other than the colour which I would say was taupe and definitely not light grey.”
Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are delighted to hear that you are satisfied with your Trentvale Pent Metal Shed and that it met your expectations. We appreciate your feedback regarding the colour description, as we strive for our customers to have a clear understanding of their purchase. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“A reasonable arbour and was easy to put together, it would be nice to have lattice sides above the arm rests but apart from that I’m very happy with it”
Good Afternoon,
Thank you for taking the time to share your review with us.
We are delighted to hear that you found the arbour easy to assemble and that you are overall happy with your purchase. We appreciate your suggestion regarding lattice sides above the armrests, as customer feedback helps us to continually improve our products. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are truly sorry to hear that the wooden planter did not meet your expectations. It's important to us that our customers are satisfied with their order, and we regret that this was not your experience. Your feedback helps us improve, and we are committed to addressing any issues. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your kind review with us.
We are delighted to hear that you found the installation easy and that it is perfect for summer. Our goal is to provide customer satisfaction, and we appreciate you taking the time to share your experience. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your comments with us.
We are pleased to hear that your experience was exactly what you expected. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your excellent review with us.
We are delighted to hear that you were pleased with both our service and product. Your satisfaction is our top priority, and your kind feedback truly inspires us to keep delivering the best possible experience. If you have any further questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“We brought one of your sheds first. A 10x6 Forest beckwood Apex Shed shiplap double doors in October 2024. Which me and my daughter put up in 2 days. We had a couple of problems with 2 panels, which were replaced straight away which was appreciated and quick. Thanks Jennie.
April 2025 brought a summer house to go along side with the shed . 8x8 Shire hampton premium corner summerhouse. Again me and my daughter built the summer house in 2 days. Up graded the window to toughened glass. Was short of 2 wooden frames for one window and a one broken window. Replaced once more quickly, have spare glass now just in case. We love it.”
Good Morning,
Thank you for leaving us with your glowing review.
We are thrilled to hear that you and your daughter were able to assemble both the shed and the summer house with ease. It is wonderful to know that our quick response to your needs, including the replacement of the panels and windows, contributed to your positive experience. We are glad that you are satisfied with your new additions to your garden. If you have any further questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“All good and it went together really well without any hassle or alterations...well satisfied.
The driver was nice and early and was most helpful.
Thanks for a good transaction
Regards
George Gunn”
Good Morning,
Thank you for sharing your wonderful feedback with us.
We are delighted to hear that everything went together smoothly and that you were satisfied with the entire process. It is fantastic to know our team made a positive impression, especially our driver. Your feedback inspires us to maintain our high standards. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I needed to contact customer service to chase up on a delivery and installation date. The service received from Sharon was excellent, she stayed in contact with me through email and phone calls until the shed was successfully installed. Very happy with the service received.”
Good Afternoon,
Thank you for taking the time to share your fantastic review with us.
We are delighted to hear that Sharon provided you with excellent service and kept you well-informed throughout the process. Ensuring our customers are satisfied is what we strive for, and your feedback truly brightens our day. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for leaving us with your fantastic review.
We are glad to hear that your issue was resolved quickly and to your satisfaction. Your feedback is invaluable to us, and we strive to ensure our customers have a seamless experience. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful review.
We are thrilled to hear that you found our service to be excellent. Your kind words mean a lot to us and motivate our team to keep delivering the best. If you need any assistance or have any questions, don't hesitate to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your lovely feedback with us.
We are delighted to hear that you are pleased with your purchase. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your positive experience. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Good website, simple to order and pay for stuff.
Helpful staff when I rang up when I hadn't received any delivery confirmation after choosing my delivery date well in advance. Luckily it turned up next working day as the seat was a 100th birthday present for my mother-in-law and could not be late! So lose a mark for using DPD (who are pretty poor around here).”
Good Afternoon,
Thank you for your feedback and for taking the time to share your experience with us.
We’re glad to hear that you found our website easy to navigate and that our staff were able to help you with your delivery concerns. We understand how important timely delivery is, especially for special occasions, and we apologise for any inconvenience caused by the courier service. Your comments are invaluable as we strive to improve our logistics partners. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
