Good Morning,
Thank you for taking the time to share your feedback with us.
We are sorry for any inconvenience caused by the earlier delivery date, and we do understand that sometimes circumstances can change, and we're here to work with you on that. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for your fantastic review.
We are thrilled to hear that you found our items have met your expectations. Providing excellent service is what we strive for, and your kind words truly inspire our team. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Overall a quality product, a couple of minor issues with boards being slightly damaged in transit, but repairable. Window rain resistance design could be better, but fixable with silicone sealant”
Good Morning,
Thank you for your thoughtful review of your chosen garden product.
We are glad to hear that you found the product to meet your expectations. Your feedback regarding the window rain resistance design has been received, and we appreciate your suggestion for improvement using silicone sealant. We always strive to enhance our products, and your insights will certainly help us in that ongoing process. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your lovely review.
We are thrilled to hear that you are pleased with your item. Your satisfaction is incredibly important to us, and your positive feedback encourages us to continue providing quality products. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivered on time driver vary helpful,
Structure seemed little flimsy but once it was erected quite solid, down side that let it down clout
Nail not fit for purpose good job I had staple gun and compressor which was quicker been painted as advised looking good”
Good Morning,
Thank you for your thoughtful review and for highlighting the helpfulness of our delivery driver.
We are pleased to hear that once erected, the structure felt solid. Your feedback regarding the nails is valuable, and we appreciate you finding a solution with your staple gun. It's great to know that the painting process went well and that it's looking good. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your lovely review with us.
We are thrilled to hear that your garden arch looks fabulous and adds character to your garden. It’s wonderful to know our prompt delivery met your expectations. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are so glad to hear that you experienced great service with us. Your satisfaction is our top priority, and your kind words truly motivate us to keep providing the best for our customers. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Rubbish . Nails coming through from frame to cladding.Gable end t and g not fitting properly.
Floor not well made. Thinnest possible timber framing. The Shire potting shed I bought before
was a hundred times better !! Will not be buying anymore sheds from Elbec.”
Good Morning,
Thank you for your feedback and for taking the time to share your experience with us.
We are genuinely sorry to hear that you encountered issues with the frame and cladding not fitting properly, as well as concerns regarding the floor and timber framing. This is not the standard we aim for, and your comments are important for us to address these matters. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your kind review and for acknowledging our customer care.
We are delighted to hear that your replacement roof beam arrived promptly. Ensuring our customers are satisfied is our top priority, and your feedback is greatly appreciated. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Floor panel is very weak and flexes and cracks underfoot. The roof spar is very thin and doesn't add any stability to the roof boards which bow in the middle when assembled. The shed assembly is straight forward enough and well illustrated in the booklet. The overall finished look is good but you get what you pay for as regards structural strength with the materials supplied”
Good Morning,
Thank you for taking the time to share your comments with us.
We appreciate your feedback about the structural strength, and it is great to hear that you found the assembly straightforward with our illustrated booklet. Your comments are important to us, and we will certainly take them into consideration as we strive to improve our products. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review with us.
We are delighted to hear that you find our building sturdy and well-made. Our products and services are at the heart of what we do, and your feedback reassures us that we are on the right path. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your review and for sharing your experience with us.
We are glad to hear that the delivery went well and that you find the summerhouse visually appealing. However, we're truly sorry to learn about the issue with water absorption resulting in a wet interior. This is certainly not the experience we want our customers to have. To assist you with the water seeping into your building, we would recommend contacting our Customer Care Team, who remain available to help you.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive feedback with us.
We are pleased to hear that the delivery was timely and that you found our pricing competitive. Your satisfaction means a lot to us, and we appreciate your support. If you have any questions or require any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive experience with us.
We are thrilled to hear that you are satisfied with your product and appreciate our delivery updates. Your feedback is invaluable to us, and we strive to keep our customers well-informed. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts with us.
We truly appreciate your feedback and hope that our products will meet your expectations. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving your wonderful review with us.
We are thrilled to hear that you found our pricing, delivery speed, and product to be excellent. Your feedback truly brightens our day and lets us know we're on the right track. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you enjoyed your chosen garden feature, free delivery, and customer service. Your positive feedback encourages us to keep up our commitment to excellence. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“It's a Beckwood 7'x5' apex shed. The instructions are as minimal as they could be with timbers not labelled
Basically I'm wishing I'd just bought the flats and timber and made my own, I'll know for next time. Everything is as thin as the manufacturer could get away with, the tongue and groove floor isn't solid enough, so I'm going lay another sheet on top, the 8mm roof is pretty thin 12mm would have been more suitable, and there are plenty of gaps in the flats themselves. I've added extra timbers under the eaves as well as reinforcement along the inside of the walls which has improved the structure for less wobble. Don't be fooled by the lovely photos, solid is not the word.”
Good Morning,
Thank you for your review and for sharing your experience with us.
We are sorry to hear that you found the assembly instructions to be minimal. We appreciate your feedback regarding the thickness of the floor and roof, as well as the gaps in the structure. Customer satisfaction is very important to us, and your insights will help us in our efforts to enhance our products. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Generally we are pleased with our purchase. However some of the assembly instructions were not detailed enough, as a result we wound up with the final assembly not being quite square. Also some of the seat planks were bent or badly twisted. It would have helped if the planks had been pre- drilled.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you are generally happy with your purchase, but we sincerely apologise for the challenges you faced with the assembly instructions and the condition of the seat planks. Your comments are invaluable, and we will certainly take them into consideration for future improvements. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave us with your wonderful comments.
We are thrilled to hear that you were pleased with the efficient handling of your summerhouse delivery. Your feedback is invaluable to us and encourages our team to continue providing excellent service. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
