“I am extremely disappointed with my experience. I had ordered for a 5 x 3 Mercia Overlap Apex Shed as per deliverly dates available to me on the website. On day of the delivery, delivery team called me at the last minute to say they couldn’t deliver because they "didn’t have time." To make matters worse, they couldn’t accommodate my preferred delivery date either. Instead, they told me to cancel the order directly with the vendor, as they were unable to handle the cancellation themselves. This level of service is unacceptable and has left me utterly frustrated. I would not recommend this to anyone based on my experience.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry for the inconvenience you have faced with your delivery. It is disappointing to hear that the order has not been delivered on the date you originally requested, and we understand the frustration caused by the update.
We aim to not only provide a level of service that you are satisfied with, but also to go beyond, and we are sorry that this has fallen short during your experience and journey with us. Our Customer Care Team remains at hand if you require any assistance, or have any queries.
Kind Regards,
elbec Garden Buildings.
“Quite easy to assemble, had a small problem with the instructions the last couple of pages were missing. Phoned elbec up and they emailed them over. Very pleased with everything.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We’re glad to hear that you found the assembly process straightforward and that our team could assist you promptly with the missing instructions. Your satisfaction is important to us, and we're pleased that everything met your expectations. If you need any assistance or have any queries, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“This product for the price is not worth it, the finishing of all the parts is quite rough, the sizing of the parts was very hit n miss, if you don’t have a workshop/power tools & knowledge of carpentry, this might not be the product for you.
A lot of the parts had to be trimmed to fit, so it was a little disappointing, the instructions were just photocopied so some of the text was not visible, the idea is good but maybe needs a bit of fine tuning.”
Good Afternoon,
Thank you for taking the time to leave your review with us.
We appreciate your feedback regarding the finishing and sizing of the parts, as well as the instructions provided. We're sorry to hear that it didn't meet your expectations and that you found the assembly challenging.
We understand the frustration with the parts not measuring at the time of delivery, and the additional time to correct the measurements of the parts, and would have been able to confirm the measurements and replace any parts if needed. If you require any assistance or have any queries, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave the feedback on your experience with us.
We are pleased to hear that the team member on our Show Site provided exceptional service to you during your visit to us. We are sorry for the disappointment caused by the item you have ordered and had delivered. Please know that your feedback is important to us, and will be taken on board. If you require any assistance or have any queries, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Exactly what was shown on line...great to have the film insude and out on the windows made it easy to paint.
Shame there were no pre done drill holes”
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We’re delighted that you found our product matched what you saw online and that the film on the windows made your painting process easier. It is always a pleasure to hear that you are satisfied with the item you have ordered. If you have any queries or need any assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Great service. Easy to order and pay. Good communication. Delivered on the day I chose. Shed is great but the instructions are not the best. The manufacturer's website has added additional drawigs which cleared up some of the problems.”
Good Afternoon,
Thank you for your positive feedback on your experience with us.
We’re pleased to hear that you found our service easy and that your shed was delivered as planned. We appreciate your feedback regarding the instructions, and we’re glad to know that the additional drawings on the manufacturer's website were helpful. Your feedback is valuable as we strive to improve our products and services. If you have any queries or need any assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We're thrilled to hear that your shed was delivered on time and that you found it easy to build. We strive to make the entire process as smooth as possible, and it is rewarding to know that we achieved this for you. Should you need any assistance or have any queries, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“Found this company online. The order was very easy to place and it was delivered and erected on the date specified. Also received an after-care phone call from Elbec to see if I was satisfied with the product.”
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We are delighted to hear that your ordering process was smooth and that everything was delivered and erected on the date that was agreed upon and booked. It’s great to know that our after-care service made a positive impression. Your satisfaction is our priority, and our Customer Care Team remain at hand if you require any assistance or need any information.
Kind Regards,
elbec Garden Buildings.
“Great product, well made, lots of information regarding preparation of site, clear instructions and great delivery. Very happy with our order and appreciated the follow up customer service call.”
Good Afternoon,
Thank you for taking the time to leave us with your fantastic review!
We’re thrilled to hear that you’re satisfied with the product and that the instructions and delivery met your expectations. Our team is dedicated to providing thorough information and excellent service, and it’s great to know your experience reflected that. If you need any assistance or have any questions, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your review and for sharing your feedback regarding the door handles.
We’re pleased to hear you are happy with the building itself, and we apologise for the delay in getting your door handles to you. Your satisfaction is important to us, and we appreciate your patience as we work to provide the handles to you. If there's anything further we can do to assist, please don't hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are sorry that you have concerns with your Garden Shed, and our Customer Care Team remains at hand to offer their assistance to help you with the concerns of the Door and Hinges. We appreciate your positive note about the skylight roof, as we aim to incorporate features that add value to our buildings.
If you do require any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your wonderful review regarding the quality of our buildings.
We’re very pleased to hear that you are satisfied with what you received. Your feedback is important to us and motivates our entire team to maintain high standards. If you have any questions or need assistance, please feel free to contact our Custome Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your thoughtful review with us.
We're glad to hear that you’re satisfied with your completed building. We appreciate your feedback regarding the assembly process and will take your comments on board. If you have any questions or need assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving your fantastic review with us.
We’re thrilled to hear that you are satisfied with the quality of our products. Your positive feedback is greatly appreciated and encourages us to keep up the great work. If you have any questions or need any assistance, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your kind review.
We’re delighted to hear that your delivery was on time and handled with consideration. Your positive feedback encourages us to continue providing the best service possible. Should you need any assistance or information, please don’t hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you so much for leaving us with your lovely review.
We're delighted to hear that you had a fantastic experience from start to finish. Your recommendation means the world to us, and we truly appreciate your kind words. If you ever need anything further, please don't hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
“Although a short delay for product, the customer service standard was excellent. Phones with regular uupdates. Definitely 5 star service. I wish I could remember the lady's name. Deserves the accolade. Thank you”
Good Afternoon,
Thank you for your wonderful review and for sharing your experience with us.
We appreciate your understanding regarding the slight delay and are delighted to hear that our customer service team provided excellent support throughout the process. We take pride in keeping our customers informed and are pleased to know that your expectations were met. If you ever need assistance, please feel free to contact us.
Kind Regards,
elbec Garden Buildings.
“the floor of our new shed is very weak, when you walk on it it makes a cracking noise, so now we have to buy a piece of wood to lay on the floor. the money we paid for this shed and fitting is poor. very disappointed. this is the shed
https://www.elbecgardenbuildings.co.uk/10-x-8-302m-x-248m-mercia-overlap-shed-no-windows/p5019”
Good Afternoon,
Thank you for providing your feedback regarding your recent shed purchase.
We sincerely apologise for the issue you've encountered with the floor. We understand how disappointing this must be, especially given your investment in the shed and its fitting. Your experience is very important to us. We can note that you have contacted our Customer Care Team who will be looking into this for you.
If there’s anything further we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your lovely review with us.
We are thrilled to hear that you are very happy with your new Log Store and found it both sturdy and easy to assemble. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you have any questions or need assistance, please do not hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We are thrilled to hear that you are happy with the quality of your building and found the instructions helpful. It’s wonderful to know that the finish has left you delighted with the end result. Your satisfaction means a lot to us. If you have any questions or need any assistance, please don't hesitate to contact us.
Kind Regards,
elbec Garden Buildings.
