Good Morning,
Thank you for your review and for taking the time to share your thoughts with us.
We appreciate your feedback and are glad to hear that the shed has met your expectations. Once you get it erected, we hope it exceeds your satisfaction. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivered components when stated, by efficient staff.
All materials etc. supplied to build shed plus building instruction leaflet. Good value for money.”
Good Morning,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that your components were delivered on time and that you found our staff to be efficient. It's great to know you received all the materials you needed along with clear building instructions. We strive to provide good value for our customers, and your feedback really highlights our commitment to customer satisfaction. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that your Garden Arch was delivered on time and that you found the Arch to be very good and assembly easy. It’s always our goal to provide excellent products and customer satisfaction. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Having purchased this shed i was looking forward to assembling it.
Imagine my dismay when i began assembling it the floor was made of very thin osb board and when i stood on it it began to buckle as there were no supporting woodwork underneath,
I have had to purchase addition wood to strengthen the flooring so it is capable of supporting anything in the shed.And now i feel i will need to do the same to the roof as it is made out of the same thin diameter osb and if i need to climb on the roof to put the felt on for example it almost certainly couldnt hold up.I must also mention the struts already attached to the floor are very poor quality as some have gouges out of them and almost certainly hasn't been through any q.c..
Iam not going to go through the process of taking pictures and having a to and fro with you before you come to a decision about it.I will just make sure that not only i but anyone else i know avoid you goods.
For the money i have paid i am extremely unhappybut i guess you live and learn.”
Good Morning,
Thank you for taking the time to share your concerns with us.
We are genuinely sorry to hear about your experience with the shed flooring and the struts. Your feedback is crucial in helping us improve our products, and we understand how disappointing it can be to encounter such issues during assembly. We always aim for high-quality standards, and your report will be taken seriously as we continue to assess our materials and quality control processes.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Really excellent customer communication. Items well priced. Only given 4 stars because the gate we purchased was quite badly warped. We have wet it and fixed it in position with blocks of wood, so hopefully will be ok.”
Good Morning,
Thank you for your review and for highlighting our customer communication.
We are sorry to hear about the warping issue with your gate. We appreciate your resourcefulness in trying to fix it, and we hope it works out well for you. Please know that your feedback is very important to us and helps us improve our products. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Narrow tall outdoor wood store. Relatively easy to put together, it definitely needs 2 people, took about 30mins. Like that you can decide the height of the shelf to suit storage needs.”
Good Morning,
Thank you for your lovely review and feedback on the outdoor wood store.
We are thrilled to hear that you found it relatively easy to assemble and appreciate that you have been able to meet your storage needs. Teamwork really makes the process smoother, and it is great to know you had a positive experience. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that your new building looks just like the photos and that you found it easy to assemble. We always aim to make the process as straightforward as possible for our customers. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Easy to order, delivered on the day requested and had a text the day before with a time slot and the driver called to say we were the next drop.
Great shed, good quality”
Good Morning,
Thank you for leaving us with your fantastic feedback.
We are delighted to hear that your ordering and delivery experience went smoothly, and that our team kept you informed along the way. It is great to know that you are satisfied with your new shed. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you found our log store both easy to assemble and that it has met your expectations, especially as an inexperienced DIYer. We strive to provide products that are user-friendly for everyone. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I purchased a potting shed in June 25. Delivered with minor faults- nails protruding, window closers not fitted correctly etc (I am in the joinery trade so was able to rectify myself)
I added preservative to protect the timbers before assembly and again straight after.
However the door appeared to be warped, but because I had already treated the timbers, Elbec or Shire were not interested, yet they were also saying that if you DID NOT treat it then you HAD NO GUARANTEE. It seems to me that you can't win, that either way you HAVE NO GUARANTEE.
Over the next few weeks they had me jumping through hoops, sending photo's and emails, all for nothing, they had no intention of sorting out the door, they told me that this was normal as all doors warp (All doors DO NOT warp and being brand new should not) This should have been sorted.
Customer service very poor Avoid Avoid Avoid.”
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear of the disappointment you have experienced with your potting shed, particularly in relation to the door.
As timber is a natural material, it is susceptible to movement, such as warping, if it is not treated and maintained with a suitable timber treatment. We understand you applied a garden shade product; however, this is not a preservative treatment. Garden shades are decorative coatings that require a primer before use to provide protection, and without this, the timber remains vulnerable to the weather. This is likely to have contributed to the issue you have experienced with the door.
To assist, we offered to provide additional parts to help the door retain its shape and improve its function. We are sorry that this has not met your expectations, and we appreciate that this has caused frustration.
Your feedback is valued and will be used to improve the support we offer, and we are sorry that your experience has not been more positive.
Kind Regards,
elbec Garden Buildings.
“I really like the product, however, the design of the support beam for the roof is poor. When following the instructions the middle two panels sit higher than the end panels. Thankfully I had some wood from a previous job available and used it to strengthen and level out the beam. Also, needed to use some extra wood to brace the back panels - although held firm when the roof is on - I felt this was required for longevity. Otherwise, a lovely looking shed.”
Good Morning,
Thank you for your review and for sharing your insights with us.
We are pleased to hear that you like the shed and truly appreciate your feedback regarding the support beam design. Your experience helps us understand areas for improvement, and we’re glad you were able to make adjustments for better stability. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordering was easy. Delivery on line was quoted as 5 weeks but just over 2 was later they wanted to deliver it but I was not ready. So we have re scheduled another date which will be confirmed next week.
Very understanding about situation.”
Good Morning,
Thank you for sharing your comments on the delivery with us.
We are pleased to hear that our team was understanding regarding your delivery schedule. Your flexibility is much appreciated, and we look forward to ensuring that everything is set for your new delivery date. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback with us.
We are sorry for any inconvenience caused by the earlier delivery date, and we do understand that sometimes circumstances can change, and we're here to work with you on that. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for your fantastic review.
We are thrilled to hear that you found our items have met your expectations. Providing excellent service is what we strive for, and your kind words truly inspire our team. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Overall a quality product, a couple of minor issues with boards being slightly damaged in transit, but repairable. Window rain resistance design could be better, but fixable with silicone sealant”
Good Morning,
Thank you for your thoughtful review of your chosen garden product.
We are glad to hear that you found the product to meet your expectations. Your feedback regarding the window rain resistance design has been received, and we appreciate your suggestion for improvement using silicone sealant. We always strive to enhance our products, and your insights will certainly help us in that ongoing process. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your lovely review.
We are thrilled to hear that you are pleased with your item. Your satisfaction is incredibly important to us, and your positive feedback encourages us to continue providing quality products. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivered on time driver vary helpful,
Structure seemed little flimsy but once it was erected quite solid, down side that let it down clout
Nail not fit for purpose good job I had staple gun and compressor which was quicker been painted as advised looking good”
Good Morning,
Thank you for your thoughtful review and for highlighting the helpfulness of our delivery driver.
We are pleased to hear that once erected, the structure felt solid. Your feedback regarding the nails is valuable, and we appreciate you finding a solution with your staple gun. It's great to know that the painting process went well and that it's looking good. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your lovely review with us.
We are thrilled to hear that your garden arch looks fabulous and adds character to your garden. It’s wonderful to know our prompt delivery met your expectations. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are so glad to hear that you experienced great service with us. Your satisfaction is our top priority, and your kind words truly motivate us to keep providing the best for our customers. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Rubbish . Nails coming through from frame to cladding.Gable end t and g not fitting properly.
Floor not well made. Thinnest possible timber framing. The Shire potting shed I bought before
was a hundred times better !! Will not be buying anymore sheds from Elbec.”
Good Morning,
Thank you for your feedback and for taking the time to share your experience with us.
We are genuinely sorry to hear that you encountered issues with the frame and cladding not fitting properly, as well as concerns regarding the floor and timber framing. This is not the standard we aim for, and your comments are important for us to address these matters. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
