“Overall very good quality product well made and sturdy. Only negative is that some of the wood on the fence pieces and on the front section by the windows was very rough and would have benefitted from proper planing or sanding. As it was a child's playhouse I could not leave it rough so had to spend time doing this. Had this been done by the manufacturer I would have given it a full 5 stars.”
“Delivered on time . Driver was fantastic. Shed went together as per instructions. Only thing was the hasp and staple was flimsy. But it was all as per description. But did mod the roof . Our choice. Nothing wrong with supplied roof .”
“Went together well but I found it better to set the roof up at low level to make sure the 4 triangular panels fitted nicely, these then set the roof framework up bang on, and then I removed them and then when the frame was installed on top of the sides the 4 panels fitted back in place as they should. Also worth using clear silicon around the roof panels to stop water dripping in.”
“Delivery failed 3 times (despite being told they were on their way) and product very flimsy with some damaged parts. Elbec did offer to send some replacement parts but it wouldn’t make product any more secure so I didn’t bother. Putting a lock on this thing is about as effective as a chocolate fire guard. Wouldn’t buy again.”
“Item acceptable although needing some remedial work I.e removing poorly hammered nails on 5 occasions. Delivery was dreadful, told mine was on transport as the 5th drop spent all day waiting never arrived. No communication from firm. After a few phone calls was told delivery would arrive a week later. Very annoyed customer.”
“Due to demand there was a delay on delivery but when it did arrive the driver took all the panels of the pallet and put them in the garden just as I asked. He was a very pleasant and efficient person.”
“I ordered the walk around greenhouse. It has now been assembled and I am happy with the overall finished product. However the finishing of the separate items was not what I expected. There were very rough finishing on all doors where the cutting had splintered and was an eye sore. Many sections of the internal door structures did not fit snugly, had jagged edges, and gaps so I have had to use filler to ensure rain does not penetrate.
Overall with the modifications I have made I am happy with it but it took a lot of work to attain the finished product I expected on purchase.
Items were missing but they have since been sent via posting and it is now complete.”
“kept me well informed of the processes involved.
Delivered exactly when they said by a pleasant driver.,and installed today by two
efficient and happy chaps.(Connor & Harry). Quality and price are very good too.
A good experience all round .”
“THE SERVICE FROM ELBEC WAS VERY GOOD AS FAR AS DELIVERY WAS CONCERNED.
HOWEVER, THE SHED PURCHASED IS ABSOLUTE RUBBISH AND A WASTE OF OVER £1,000. THE TONGUED AND GROOVED PANELS HAVE BEEN ASSEMBLED BY A BLIND MORON, AS THE TONGUES IN SEVERAL CASES ARE 1/4 INCH AWAY FROM THE GROOVE, NOTHING IS SQUARE AND IT COST ME AN EXTRA £300 FOR A BUILDER TO TRY AND REINFORCE THE STRUCTURE.
I DID SEND PICTURES AND A COMPLAINT TO ELBEC BUT NO RESPONSEWHICH IS A BIT DISAPPOINTING!!”
“Excellent. Good product that is very good value for money, clear, concise and comprehesive instructions, went together well, apart from some lining up issues with roof structure, but not really a big issue. When things go well, sometimes a false perception of a company is felt, only when something goes wrong do you really see how they perform. So it was with some reservations when I found a sizing problem with somecwindow beads being of incorrect length. Elbec responded quickly and efficiently and replaced the items (with apologies) immediately with no hassle, which was reassuring. I can recommend Elbec and their products without reservation.”
“The Lyon arbour I ordered arrived on time but was not packaged, just seemed to be loose in the van. When we tried to put it together we realised to our disappointment that some parts were missing . I had to request the extra parts which did arrive but unfortunately took about another 10 days.”
“Very pleased with experience from ordering to delivery. The bar is being used by my wife in our log cabin as an artists studio bar. It allows us to also use it as a drinks bar or workbench in quick time. The quality of wood and construction is good. A rugged design that works and looks well.
The accessories were wet and rusty, so decided to replace with new parts. I would prefer the foldout legs to be attached by foldable hinges, rather than fixed. As you have to unscrew each time you fold away. Very pleased with this purchase”
