Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that it was very easy to assemble, looks really good, and that your wife is pleased with it. We aim to provide customer satisfaction, and we are pleased that it has been met with your order.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I ordered a garden arch, I found it to be of exceptional quality and very easy to put together and install. The questions I asked of the staff before ordering were answered promptly and in a very understandable way.”
Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that the garden arch is of exceptional quality, easy to assemble and install, and that our staff answered your questions promptly and clearly.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Great quality greenhouse and very good discounted price.
Delivery was straightforward despite the house being up a concealed driveway off the main road.
Can highly recommend Elbe.”
Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that you’re happy with the great quality of the greenhouse, and that the delivery was straightforward despite the concealed driveway. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Lovely green house, (6 x 6') now it's up very pleased but it was a fiddle. The reason for the missing star - I wish the instructions had stressed the importance of the base being absolutely square before continuing to build. As I found out to my cost it will not pull square as you continue to build. Having said that it's a great addition to the garden. Could the panels be a bit thicker in future models ? They are a bit rattly and I've used door draught excluder pushed up inside the frame to stop them banging about.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased the greenhouse is up and that you are satisfied with it overall. We are sorry to hear about the issue with squareness during assembly.
To help prevent misalignment, please double-check that the base is perfectly square and level before continuing assembly. If you need any assistance with adjusting or realigning, our Customer Care Team are on hand to help. We appreciate your feedback about panel thickness and will pass this on to the product team.
If there’s anything else you need, please don’t hesitate to contact us.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are thrilled to hear that the product is very nice and handy for your garden tools and plants. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are pleased that the delivery arrived on time with no issues and that the driver was friendly. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that the delivery was quick, and the price has suited your expectations. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are delighted that you experienced great service. We aim to provide customer satisfaction, and we are pleased that this has been met with your order. If you need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are delighted that the arbour with a seat arrived with a good delivery time, was easy to assemble, and offered good value for money. If you have any questions or need further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I’ve already written to Elbec to thank them for their great service. Arrived exactly when they said it would be delivered; the driver was most helpful and courteous and the summer house looks great. I think it was good value too.”
Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that our service met your expectations and that the delivery was punctual, with a helpful driver. It’s great to know the summer house looks fantastic and represents good value.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear that the trellis is robust, looks great against your brick wall, and that you’re pleased with the quality and value. If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are glad to hear the garden building is easy to put up and does exactly what you need. If you have any questions or need further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are glad to hear the greenhouse is a super little addition to your garden and that it was easy to put together, even if the tiny screws required a bit of fiddling.
If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are glad to hear you had very good service and would highly recommend us. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear about the concerns with the timber and the gaps between the boards. If you haven’t already, please contact our Customer Care Team with your order details so we can review and advise on the best resolution.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings
“Just don't buy it. Within two weeks of it going up the roof and window leaked and one of the windows from the shed to the greenhouse popped open, even though it is, theoretically fixed. It's shoddy. The customer service, which is MGP not Elbec, is rude and unhelpful. Even before installation it's a real battle to persuade them it should go in your garden. To be honest, I wish I hadn't bothered.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are sorry to hear about the ongoing issues with your installation and the performance of the product, as well as the difficulties you’ve had with customer service.
Please could you contact our Customer Care Team with your order number, photos, and a summary of the problems you’ve encountered? We’ll review your case promptly and work to arrange a suitable resolution.
We value your feedback and are here to help resolve this.
Kind regards,
elbec Garden Buildings
Liebe Grüße,
Team elbec garden buildings
Good Morning,
Thank you for taking the time to leave your review.
We are glad to hear that your chosen garden feature has met your expectations upon assembly. If you need any assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are thrilled to hear you found the product superb and that your chosen garden feature has met your expectations. If you need any assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your kind review.
We are delighted to hear that the product fits really well and that you are satisfied with it. We aim to provide customer satisfaction, and we are pleased that our aim has been met with your order. If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your wonderful review.
We are pleased to hear the greenhouse arrived as planned, was easy to install, and that the bundle with automatic window, louvres, and shelving met your needs. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
