Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you found our greenhouse excellent and that the instructions were clear and straightforward to follow. Your satisfaction means a lot to us, and we truly appreciate your kind words. If you need any assistance or have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your fantastic review.
We are thrilled to hear that you found our products to be satisfactory for your requirements. Your satisfaction is our motivation, and we truly appreciate your kind words. Should you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“We are delighted with our elbec greenhouses. The quality of the woodwork and fittings and the efficiency of the service we received were both outstanding.”
Good Morning,
Thank you for taking the time to share your wonderful review.
We are thrilled to hear that you are delighted with your greenhouses. It is fantastic to know that both the greenhouse and the service provided have met your expectations. Your satisfaction is our top priority, and we truly appreciate your feedback. Should you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The 4x6 Pent Shed was delivered with poor instructions and unidentified pieces of wood- elbec is clearly too mean to give focussed instructions for their individual products and certainly don't put themselves in the position of their customers demonstrating total lack of empathy. The quality of the wood was far poorer than our feather edge fence- full of knots - some of which have fallen out leaving holes in the walls - see photo. Some upright slats were literally bent at knot points and one actually arrived snapped.The feather edge boards themselves were warped in places and half inch of daylight clearly visible. Interestingly one of the last tasks of construction was to put up an elbec sign above the door - The company is clearly so ashamed of their products they didn't bother including one. I have several other photos illustrating the exceptionally poor quality.”
Good Afternoon,
Thank you for taking the time to leave your feedback regarding your experience with your garden shed.
We apologise that the instructions were unclear and that you faced numerous issues with the building. We understand how frustrating this must have been and appreciate you highlighting these concerns. If you have further details to share or would like assistance resolving your concerns, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Ordering was easy, but delivery was sooner than anticipated. The delivery men/drivers were very friendly and efficient.
As yet we have not put up our Pergola but all the parts appear to be in a good condition.”
Good Morning,
Thank you for your positive review of your recent experience with us.
We’re glad to hear that the ordering process was straightforward and that our delivery team made a good impression with their friendliness and efficiency. It’s great to know that everything arrived in good condition. We hope you enjoy assembling your Pergola and creating a lovely space in your garden. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The shed was a value 15' x 10' and was fairly easy to assemble, came with "most" parts and was delivered promptly and updated throughout.
3 stars as the shed had wrong size felt, it was swapped but a week apart so had to waterproof temporarily in between, yhr felt nails are too small for the felt so had to purchase 16mm felt nails”
Good Morning,
Thank you for sharing your review regarding your recent experience with your shed.
We are pleased to hear that you found the assembly straightforward and appreciated our prompt delivery service. We apologise for the issues you encountered with the felt and nails, which certainly should not have affected your experience. Thank you for your patience while we resolved the felt issue. If you have any further concerns or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Poor Tongh and groove shire shed
I the 40 years I have been in landscape gardening
This is the worst shed I I have purchased
And I have purchased many sheds for customers
This was ordered 2 weeks before delivery
This shed looked like it pit together in a day bords out of place lots of knots and holes had to replace 8 bords Should be ashamed sending shed in this condition
Shire there top sheds do not purchase”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry to hear that the shed did not meet your expectations and that you encountered multiple concerns. We appreciate your feedback and would like to address your concerns more thoroughly. Please contact our Customer Care Team so we can assist you further.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to provide your wonderful review with us.
We are delighted to hear that you had an excellent experience from ordering to delivery. Your recommendation means everything to us, and we are grateful for your support. If you need any assistance in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your fantastic review.
We are pleased to hear that you are satisfied with the finished garden shed. Your support means a lot to us and motivates our team to continue striving for excellence. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I'm very happy with the finished product,but would go on to say that the instructions were difficult to follow. The space my greenhouse was going to live is enclosed on two sides which made it difficult to erect insitu and square the base. I also went round all panels with silicone.”
Good Morning,
Thank you for taking the time to share your review with us.
It is delightful to hear that you are satisfied with the finished Greenhouse. We are sorry for the disappointment caused during the assembly with the instructions, and your comments have been taken on board. If you require any assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The planter we bought wasn't up to standard. and was imperfect.... we are really disappointed and cannot recommend to others.......some of the issues
The screw holes didn't match up
The Gaps inbetween the panels varied greatly!
Gaps at the corners they didn't meet up flush.
The shelf inside should have fitted in easy after assembly, but we had it saw some off it to fit it inside and put liner in.
We didn't want an 'imperfect' one and wasn't told it was when we rang to order one. And was told
It was a special price ending that day. It also wasn't in packs & just delivered in lose pieces off the van.
Our regular gardener/landscaper didn't feel satisfied with the end result, and it took him several hours longer than it should have done to assemble, he was disappointed he couldn't do the job to his usual high standard because of the faults .
MrsJoyce Bourne. Derby”
Good Morning,
Thank you for taking the time to provide your feedback regarding your recent experience with your planter. We are truly sorry to hear that the item did not meet your expectations.
We deeply regret the inconvenience caused by the misalignment of screw holes and panel gaps, as well as the difficulty your landscaper faced due to these issues. It is concerning to hear that your experience was disappointing and that our communication did not adequately set expectations regarding the product.
If you would like to discuss this matter further, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Terrible- warped frame, warped tongue and groove meaning gaps in the walls which allows water to come through, plastic windows which if you touch then bend very easily & rattle and any level of slight wind the faux glass/ plastic rattles badly - not usually one to write reviews but as you asked for one we’re being honest - not a lot can do after it’s assessed but obviously out of touch with thinking nearly a grand would have warranted something slightly better - definitely NOT a summerhouse - more a poor quality shed with poor quality plastic windows - have painted and tried to make it look pretty but overall very disappointed- I would advise customers to do your research as this is made from cheap materials.”
Good Afternoon,
Thank you for taking the time to share your comments with us.
We apologise that the building did not meet your expectations, particularly concerning the warped frame and tongue and groove issues. It's disappointing to hear about the issues with the summerhouse. We take your comments seriously and appreciate you bringing this to our attention. If you wish to discuss your concerns in more detail or seek assistance, we encourage you to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Initially I did not receive the order number with confirmation. I had to call different numbers to obtain confirmation number.
Quality of the Palram cedar wood is not satisfactory.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience you experienced with your order confirmation, and that you are not satisfied with the item you have received. It's disappointing to hear that your expectations were not met, and we appreciate you bringing this to our attention. If you'd like to discuss your concerns further, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Very helpful assistance with rectifying a Paypal issue. I received personal attention and this was very much better than any automated or AI generated help.”
“The delivery huy was great and very helpful but thats where the good review ends unfortunately.
The shed is poorly put together with lots of gaps and panels which arent straight and parts missing.
Obviously you cannot tell until you start putting it together which voids its warranty which is very poor.
I left a review and they told me to contact customer services, which I did, twice and had no reply.
There are many other reviews saying the same thing. I wish i read them before ordering as I now have a shed which hasn't got one panel without sealant in a gap somewhere”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that the assembly of your shed did not go as expected and that the quality did not meet your expectations. We understand the disappointment caused upon receiving the building that does not meet your satisfaction, and we apologise that the service provided has fallen short.
Please know that we take your comments on board with your experience and taken seriously. If you’d like to discuss this further, we encourage you to contact our Customer Care Team again, as they are here to help.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your fantastic review.
We are thrilled to hear that you had experienced wonderful customer service, as we aim to not only provide, but to go above with excellent service. Your satisfaction means a lot to us, and we truly appreciate your kind words. If you need any further information or assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delighted with the service we received from Elbec. We were not happy with some of the panels of our Shire potting shed when it was delivered and Shire were not interested at all. Thanks to Sharon at Elbec we had replacement panels delivered.”
Good Morning,
Thank you for taking the time to share your glowing review with us.
We are thrilled to hear that you were pleased with Sharon's service and that they assisted you in resolving the issue with your potting shed panels. Your satisfaction is our top priority, and we appreciate your kind words regarding our customer service. If you ever need further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Product quality was excellent. I would suggest the option of a hinged lid to make final log store loading easier.
Delivery was a bit protracted but customer service backup was very good”
Good Morning,
Thank you for sharing your wonderful review with us.
We are pleased to hear that you are satisfied with the item you have had delivered. We are also glad that our customer service team was able to support you during the delivery process. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Excellent service and good value. Only slight downside was the instructions, I believe more narrative is needed rather than pictures which were difficult to understand.”
Good Morning,
Thank you for taking the time to share your thoughtful review.
We are delighted to hear that you had a positive experience with us. We aim to provide excellent service, and it is pleasing to hear that we have met this with your order. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Easy to order, seemed a great price. Assembled myself and it went together easily. Not bad quality wood for a shed. Friendly delivery driver, quickly delivered”
Good Morning,
Thank you for sharing your fantastic review with us.
We are so pleased to hear that you found the ordering process straightforward and that the assembly went smoothly for you. It is also great to know that you were satisfied with the garden feature you have had delivered and appreciated our friendly delivery service. Your feedback is invaluable to us, and if you have any questions or need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
