“The quality of the summer house is very good, the building instructions could be clearer and cutting a section of the roof leaves the roof a bit weak. I was a pain of glass was missing but a quick phone call sorted it although its not here yet should be tomorrow. Over all very happy with the product.”
Good Afternoon,
Thank you for taking the time to leave your review.
We’re glad you’re happy with the overall quality of the summer house. We apologise for the unclear instructions and the slight weakness in the cut roof section. It’s good to hear a replacement pane was arranged quickly via phone.
Please contact our Customer Care Team with your order details to help us assist you with your missing part.
Kind regards,
elbec Garden Buildings
“Poor design at upper levels - roof has no overhang at front and back, apex parts do not fit flush with tops of walls so lots of gaps to fill to keep it watertight, door does not fit square at top as the door is not supplied with all four corners being right angled and one long edge is not straight all the way up. The base fitted well though with the walls, no gaps. Flimsy hinges, not long enough, won’t weather well. Roof felt was in roll and squashed flat, so when unrolled it was cracked across every 10-12 centimetres and thus had to be replaced - Elbec acted quickly to contact Shire Buildings in North Cambridgeshire to send another piece of roof felt, which did arrive intact by courier. The shed looks good on the sales photos but is not of the good quality anyone would expect from the price. I was therefore disappointed. It was also disappointing that from reading the sales literature Elbec appeared to make the sheds they sell, but in the case of this tool shed it was not made by them at all. So whilst the marketing information leaves you thinking you are buying a good quality Elbec produced shed, at least in relation to this tool shed, there is a quality control issue and they used an unrelated supplier elsewhere.
After a lot of filling of gaps, changing door hinges and door furniture to weatherproof by buying better quality, and asking for new roof felt, buying new pieces of OSB board for roof and cutting to ensure overhang all round, I now have a shed which is functional and weatherproof and should last quite a few years!”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the design and quality issues, gaps, and roof felt problems, and that parts required replacement. This is not the level of service we aim to provide.
Please contact our Customer Care Team with your order number so we can review your case to help assist you in moving this forward.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the missing panels and damaged roof parts, and that you’ve been waiting two weeks for replacements. This is not the level of service we aim to provide, and we understand your frustration.
Please contact our Customer Care Team with your order number so we can review your case and arrange the replacement parts as a priority.
Kind regards,
elbec Garden Buildings
“Excellent building delivery was good
Very impressed only problem was I was
given 5 M instead of 6 M of felt for roof
Luckily I has some spare although it was a different colour i”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad you are impressed with the building and delivery. We are sorry to hear about the discrepancy with the roof felt, and if you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Looks good .however having worked in construction for over 40 yrs putting stuff together ain't an issue for me. and I know my way around a mastic gun .but it still leaks like sieve .and the opening light swells every time it rains .so it won't open till the sun's dried it out .no point easing the window as it would pour in .sadly not too impressed really.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear about the issues you have encountered with the glazing and the opening light swelling when wet. We would recommend applying a wooden preservative to the timber to help minimise the swelling and shrinking of timber during the changes in the weather and seasons.
If you do require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your positive review.
We are glad to hear you found the delivery quick and the product excellent. We aim to ensure customer satisfaction, and we are pleased that your order has met that goal.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Quality service from Elbec, arrived quickly & on time. Easy to erect the Salisbury Arbour, despite being an 80 yr old DIY'er, completed on my own in less than two hours! Looks good, but probably requires painting/staining to improve visual appearance as timber, although well treated, has many knots/imperfections. Maybe requires a sixth seating slat to reduce gaps between seat slats? Overall, a good product for the garden.”
Good Morning,
Thank you for taking the time to leave your kind review.
We are pleased to hear the Arbour went together quickly and that you are satisfied with the service and your chosen garden feature. We have noted your feedback, and this will be shared with the team, as all comments and feedback are taken on board.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Avoid this firm, the Quality is terrible, and the complaints department I think is run by robots,
As they don’t, Actually address the problem. Several parts were missing and the instructions to put it together, are unbelievable. Will never use or recommend this firm.”
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the quality issues, missing parts, and the unbelievable instructions you experienced. This is not the level of service we aim to provide, and we understand your frustration.
Please contact our Customer Care Team with your order number so we can review your case. If you require any further assistance, please don’t hesitate to contact us.
Kind regards,
elbec Garden Buildings
Warm regards,
Team elbec garden buildings
Good Afternoon,
Thank you for taking the time to leave your positive review.
We are glad you are satisfied with the product, and we appreciate your feedback about the delivery time. If you require any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that the ordering process was straightforward, you were kept informed, and the replacement glass was delivered promptly. If there’s anything else we can assist with, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your lovely review.
We are thrilled to hear that your order was delivered on time and went together like a dream. We aim to provide customer satisfaction, and we are pleased that it has been met with your order and delivery. If there’s anything we can assist with or if you have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I'd love to be able to rate the Victorian Growhouse I purchased from Elbec, unfortunately as it still hasn't arrived I haven't had the opportunity of using and assessing it.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are very sorry to hear that your Victorian Growhouse has not yet arrived. This is not the level of service we aim to provide, and we understand your frustration.
Please contact our Customer Care Team with your order number so we can review your case and provide an update as soon as possible. If you require any further assistance, please don’t hesitate to contact us.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind review.
We are glad you found the website easy to navigate and that the delivery updates and delivery itself met your expectations. If there’s anything else we can assist with, or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Good quality pergola. Very sturdy and should deal comfortably with all weathers. The guy who delivered was brilliant he carried the pergola into our back garden.
Thanks”
Good Afternoon,
Thank you for taking the time to leave your lovely review.
We are delighted to hear the pergola has met your expectations, and that the delivery was smooth and handled well. We aim to provide customer satisfaction, and it is wonderful to know that it has been met with you.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I am delighted with my summer house, but it is missing the little top filial that sits on the roof. I have notified you of this before, but could I please have one sent to me as soon as possible?”
Good Afternoon,
Thank you for taking the time to leave your review.
We’re sorry that the roof finial was missing from your summer house. To ensure that this is sent for you, please contact our Customer Care Team with your order details.
If you require any other assistance or have any questions, our Customer Care Team remain at hand to offer their support.
Kind regards,
elbec Garden Buildings
“Bought a 10 x 7 Shire shed to replace an old one. While the product appears OK, delivery was a nightmare!
First shed arrived 10 day later via Shire's delivery contractor Pallex Group stacked 10 feet high on a pallet which had fallen over in the van and was damaged. There was no way the driver could get it out of the van and I was certainly not going to accept broken components.
15 days later another contractor delivered a second shed also stacked 10 feet high but would not bring it off the road into our drive because it is gravel. The only way to get the parts off the pallet was to cut the plastic strap holding them but this would have resulted in the whole thing falling over. Had to secure it by putting rope around and anchoring it to my car before unloading the pallet!”
Good Afternoon,
Thank you for taking the time to share your experience. We are very sorry to hear about the delivery issues and the damage your shed parts sustained. This is not the level of service we aim to provide.
We understand the frustration caused, and we offer our apologies. Our Customer Care Team remains at hand to offer any assistance or provide you with any information.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear you found the summerhouse within your price range. If there’s anything else we can assist with or if you have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Excellent service from the two lovely guys who erected our log cabin. First class professional job done with sheer continuous hard work. Barely stopped.
Felt so sad for them on their way to leave their truck fail to start😩
Tried to help without success had to wait for recovery then a give our drive home, started at 4 the previous day 😭
Order number 4270131”
Good Afternoon,
Thank you for taking the time to leave your lovely review.
We are thrilled to hear that the log cabin erection went smoothly and that the team’s hard work is appreciated. We aim to provide customer satisfaction, and we are glad that it has been met for you.
If there’s anything we can assist with or if you have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Bought raised bed for my Hostas, doing its job and getting lots of compliments from friends and neighbours, would recommend the product, excellent service.”
Good Morning,
Thank you for taking the time to leave your lovely review.
We are delighted that the raised bed is doing its job and that you are receiving compliments from friends and neighbours. If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The Garden shed is excellent easy to assemble you need 2 people the instructions are easy to follow and the diagrams are very clear we are delighted with it.”
Good Morning,
Thank you for taking the time to share your review.
The garden shed is excellent and easy to assemble; two people are recommended, the instructions are easy to follow, and the diagrams are clear. We are delighted you are happy with it. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
