Good Morning,
Thank you for taking the time to provide your feedback.
We apologise for the concerns you have encountered with the roof size and the trouble it has caused you. It is disappointing to hear about your experience with our customer care team, as we aim to provide timely and helpful support to all our customers, and we are sorry that we did not meet this level of service with your order. Your feedback is invaluable to us, and we will certainly use it to enhance our service. If there's anything we can assist you with or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your lovely review.
We are thrilled to hear that you’re enjoying your greenhouse, and we appreciate your understanding with the assembly process. It is great to know that you found the drawings helpful. Your feedback inspires us to keep improving our products and services. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very disappointing. Polycarb panels are thin and flimsy affording no real insulation and not what I understand twin wall poly carb to be like. I did not bother to assemble mine but noted that the aluminium frame was also poor. Waste of money- save it and buy a proper one.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are genuinely sorry to hear that you were disappointed with the polycarbonate panels and aluminium frame. We strive to provide customer satisfaction, and it is disheartening to learn we did not meet your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very satisfied for the price. One or two issues. Of the two front facing corner cover battens one was shorter than the other, and one of the plain ones was missing altogether. This didn’t matter as that joint in the panels is inside the shed.
You will see front the photos that I have added shelving in the shed and summer house and had electrics to both locations. The 90 year old mother in law who had the new summerhouse as a birthday gif is very pleased with it.”
Good Morning,
Thank you for sharing your thoughtful review with us.
We are glad to hear that you are satisfied with your garden feature and that your mother-in-law is enjoying her new summerhouse. If you do require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Built and made from reject wood to a very low standard. Bent buckled twisted big knots . Very flimsy shed and plenty of damage to it . Had a bad one from shires last year this one beats that one. its Cheap and nasty wanted to deliver st 9pm in ihe dark”
Good Morning,
Thank you for sharing your feedback with us.
We are truly sorry to hear that the quality of your shed did not meet your expectations. We strive to provide customer satisfaction, and we are sorry that we have fallen short in your case. Your comments regarding the delivery time are also noted, and we understand how inconvenient that must have been. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found the assembly of the Arbour easy and that the product has met your expectations. Providing customer satisfaction is our goal, and your feedback truly motivates us. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review with us.
We are delighted to hear that you are pleased with your Biohort storage box and that it fits your needs perfectly for your garden furniture cushions. Your feedback is greatly appreciated, and it inspires us to continue providing customer satisfaction. If you need assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience with our customer service was less than satisfactory. We aim to provide all our customers with the best support, and your comments will help us improve. We are glad to hear you were pleased with the item and our delivery team. If there is anything else we can assist you with or any questions you may have, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your kind comments.
We are delighted to hear that our team was helpful and that you had no issues. Customer satisfaction is our priority, and your feedback is greatly appreciated. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review.
We are pleased to hear that you had a positive experience with our customer service and delivery, and that you are delighted with your shed. Your feedback is greatly appreciated as we endeavour to provide the best products and service for our customers. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Easy to order, delivered on time. Driver even placed the shed parts down the side of the house as I was late back.
Great price, excellent service , and shed was easy to put up and looks great.”
Good Morning,
Thank you for taking the time to leave your wonderful review with us.
We are delighted to hear that your ordering and delivery experience was smooth and that you found our service to be excellent. It is great to know you had a positive installation experience and that your shed looks fantastic. Your satisfaction is our priority, and your kind words truly make our day. If you need any = assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“After previously ordering a summer house we then purchased an 8x6 greenhouse having built the summer house I was aware of some DIY joinery skills needed and had no problems assembling both summerhouse and greenhouse.
Only criticism I would make is the fitting of the auto vents . Maybe a different style or fitment is required.”
Good Morning,
Thank you for taking the time to leave your thoughtful review.
We are delighted to hear that the assembly of your Summerhouse was smooth and straightforward. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your excellent review with us.
We are so pleased to hear that you experienced our service positively. It’s our goal to ensure that our customers are satisfied, and your kind words mean a lot to us. Should you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your outstanding feedback with us.
We are thrilled to hear that you experienced great service and are pleased with your shed. Your recommendation means the world to us as we strive to deliver the best for our customers. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivery arrived on date and time stated, kept up to date with delivery times. Both the base and shed had clear easy to read self build instructions which I found very useful. All materials and accessories were of a good quality.”
Good Morning,
Thank you for taking the time sharing your fantastic review with us.
We are thrilled to hear that your delivery experience was smooth and that you found our self-build instructions clear and helpful. It is wonderful to know you are satisfied with our chosen Garden Feature. Should you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving us with your fantastic comments.
We are delighted to hear that our delivery service met your expectations and that you found our driver efficient in keeping you informed. Your satisfaction is very important to us, and we appreciate your kind words. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Had to wait for 4 weeks for my order which was not stated when I ordered. Delivery came today. Nice product but wrong size sent. Waiting for customer service to call me with a plan of action. Do not anticipate a call today. Think twice before using this company.”
Good Morning,
Thank you for sharing your feedback with us.
We apologise for the inconvenience you experienced with your order. We strive to provide a seamless service, and we regret that we have fallen short with your order. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Well packaged politely delivered .Unfortunately it took myself and wife seven days to assemble withe help of a neighbour. Shed is of superb engineering design what a shame British sheds are not. Perhaps you get what you pay for. Best wishes Michael and Trish Lane Clarke”
Good Morning,
Thank you for taking the time sharing your fantastic review.
We are thrilled to hear that you and your wife found the assembly process rewarding despite the challenge, and it is fantastic to know that you appreciate the engineering design of the shed. We take pride in our products and strive to provide customer satisfaction. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review.
We are delighted to hear that your delivery went smoothly and that our driver was pleasant and helpful. It’s great to know that you are satisfied with the quality of your purchase. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I had to contact the company as my order wasn't delivered within the timescale specified. It was then delivered but I was not informed of the date or time of delivery.
My order was missing 2 hinges and 1 of the 2 I did receive was faulty.”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the delivery issues you encountered and for the inconvenience caused by the missing parts. Your feedback is essential and will be taken on board seriously. Should you need assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
