Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are sorry to hear that the timber and windows did not meet your expectations. We strive to provide quality products, and it’s disappointing to learn that you are facing issues with the building. Your feedback is important to us, and we appreciate you bringing this to our attention.
If there's anything we can do to assist or improve your situation, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Competitive price, delivered promptly by helpful driver. Easy to follow instructions and now looks lovely in our garden. It took 2 to put it together but was simple!”
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that your garden building was delivered promptly and that you found the instructions easy to follow. It's wonderful to know that it now looks lovely in your garden. If you have any questions or need assistance in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your wonderful review.
We are pleased to hear that you found our system straightforward to use and that your delivery was quick. Your feedback is greatly appreciated, and we’re always here to ensure you have a great experience. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your fantastic review with us.
We are delighted to hear that your product was delivered on time and that you're satisfied with the item delivered. Your satisfaction is incredibly important to us, and we appreciate you sharing your experience. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Courier very poor Text to say it was between 17.30 and 19.30 then 22.10.
Text me then to say driver has run out of driving hours.ruined mother's day meal as couldn't go.
Sharon from your customer service was amazing.acredit to your company”
Good Morning,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience caused by the courier service, and we understand how disappointing it must have been to experience delays, especially on such an important occasion as Mother's Day. It’s great to hear that Sharon from our customer service team was able to assist you effectively. Your appreciation of her efforts is much valued.
If there's anything else we can do to make your experience better, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave such a fantastic review.
We are thrilled to hear that you are pleased with the building and that the self-build process was easy for you. Your satisfaction means a lot to us, and we appreciate your kind words. If you need any assistance or have any queries, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful review with us.
We are thrilled to hear that you had a positive experience with the timely delivery and found our planters easy to assemble. Your kind words about our helpful delivery team and the quality of the materials truly mean a lot to us. Should you have any queries or require further assistance, please do not hesitate to reach out to our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your fantastic review with us.
We are delighted to hear that you are satisfied with the product, the speedy delivery, and the competitive pricing. Your positive feedback means a lot to us, and we truly appreciate your support. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Dissapointed with the product as now the shed has dried out the boarding has shrunk and has left big gaps between the boards letting in daylight and possibly rain will now get in.”
Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are sorry to hear that you are experiencing issues with your shed, particularly with the gaps that have developed between the boards. This is a natural effect that can sometimes occur as wood dries and settles. We understand how disappointing this must be and appreciate how important the integrity of your shed is to you. This can be assisted with by applying a water repellent to the timber. If you need any further assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“In the first delivery four parts were missing. These took a week to arrive. The shed has been assembled and despite ordering a pressure treated one we felt it needed additional treatment. Unfortunatley after only a few weeks the shed is showing signs of warping and has gaps in it.”
Good Afternoon,
Thank you for taking the time to share your review with us.
We apologise that your experience included missing parts and delays, as we strive for customer satisfaction. It is also disappointing to hear about the warping issues, we understand how frustrating this must be for you. Although the warping is a natural effect of timber, this can be assisted by applying a water repellent to the timber.
If you would like to discuss your concerns further or seek assistance, please feel free to contact our Customer Care Team, who remain at hand to assist you.
Kind Regards,
elbec Garden Buildings
“I purchased a shed from Elbec Garden Buildings, and after making the payment, I received no further information about the delivery. Approximately five weeks later, the shed was delivered and simply left on my driveway.
The quality of the shed is poor, as it is made from cheap materials, including 1"x1" batons, extremely thin OSB, and feather board. Additionally, some of the support structure sections were broken, and I had to fix them myself.
Overall, it’s not a great shed, and their communication was terrible. I would advise avoiding this company if you can; consider buying local instead.”
Good Afternoon,
Thank you for sharing your feedback regarding your experience with us.
We do advise of all delivery lead times on the product page, on our website directly, and we apologise that this information was not highlighted to you at the time of your order. Due to the order, the courier should have contacted you regarding the delivery date, and we apologise that this had not taken place.
As we have not received any contact from you regarding the concerns you have encountered with your order, we offer our apologies that we were not able to offer any assistance before the assembly of the building.
Our Customer Care remains at hand if you require any assistance or any information.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are delighted to hear that you found the quality to be satisfactory and that the instructions helped with the build. Your feedback is incredibly important to us, and we truly appreciate your kind words. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your lovely review.
We are so pleased to hear that you found the building has met your expectations and that the addition to your garden was an easy experience. Your feedback is greatly appreciated, and it means a lot to us. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Summer house wa speeded for what I needed, I upgraded to a rotating base and shingled roof which added the perfect finished look I was after. The build g is of good quality and went together well.”
Good Morning,
Thank you for sharing your wonderful review.
We are thrilled to hear that the summerhouse met your needs and the upgrades you chose added the perfect finishing touch. It's great to know that the building and assembly process exceeded your expectations. Your feedback is invaluable to us, and we appreciate your support. Should you need any assistance, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your fantastic review.
We are pleased to hear that you found our garden trough excellent. Your feedback truly means a lot to us, and we appreciate your support. If there's anything more we can assist you with, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you found our greenhouse excellent and that the instructions were clear and straightforward to follow. Your satisfaction means a lot to us, and we truly appreciate your kind words. If you need any assistance or have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your fantastic review.
We are thrilled to hear that you found our products to be satisfactory for your requirements. Your satisfaction is our motivation, and we truly appreciate your kind words. Should you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“We are delighted with our elbec greenhouses. The quality of the woodwork and fittings and the efficiency of the service we received were both outstanding.”
Good Morning,
Thank you for taking the time to share your wonderful review.
We are thrilled to hear that you are delighted with your greenhouses. It is fantastic to know that both the greenhouse and the service provided have met your expectations. Your satisfaction is our top priority, and we truly appreciate your feedback. Should you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The 4x6 Pent Shed was delivered with poor instructions and unidentified pieces of wood- elbec is clearly too mean to give focussed instructions for their individual products and certainly don't put themselves in the position of their customers demonstrating total lack of empathy. The quality of the wood was far poorer than our feather edge fence- full of knots - some of which have fallen out leaving holes in the walls - see photo. Some upright slats were literally bent at knot points and one actually arrived snapped.The feather edge boards themselves were warped in places and half inch of daylight clearly visible. Interestingly one of the last tasks of construction was to put up an elbec sign above the door - The company is clearly so ashamed of their products they didn't bother including one. I have several other photos illustrating the exceptionally poor quality.”
Good Afternoon,
Thank you for taking the time to leave your feedback regarding your experience with your garden shed.
We apologise that the instructions were unclear and that you faced numerous issues with the building. We understand how frustrating this must have been and appreciate you highlighting these concerns. If you have further details to share or would like assistance resolving your concerns, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Ordering was easy, but delivery was sooner than anticipated. The delivery men/drivers were very friendly and efficient.
As yet we have not put up our Pergola but all the parts appear to be in a good condition.”
Good Morning,
Thank you for your positive review of your recent experience with us.
We’re glad to hear that the ordering process was straightforward and that our delivery team made a good impression with their friendliness and efficiency. It’s great to know that everything arrived in good condition. We hope you enjoy assembling your Pergola and creating a lovely space in your garden. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
