“Terrible. We now know why it’s that price. Loads of bits did not fit the instructions are shocking I have taken numerous photo s of defects lucky for us hubby is very good at building things the window frame inserts every single one had to be filed down to fit this was a very long process as there are 2 side windows with individual panes and the door”
Good Morning,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the difficulties you faced with the assembly process and the issues with the window frame inserts. We understand how frustrating it can be when things don’t fit as they should. Your comments about the instructions are important to us, and we will ensure they are reviewed for clarity. If there’s anything we can assist you with or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very pleased overall. Customer service were quick to answer queries, and when my summerhouse went down in price, they quickly refunded the difference. The price was reasonable. As for delivery, that was a bit of a let down. The emails said I would get a 2 hour slot, on the morning of the delivery. I did get an email, but it was at 3pm, to say the product was coming between 3pm and 5pm(And I had got up at 6.30 am, just to be on the safe side)
The summerhouse took my hubby and I (both pensioners) 16 hours to install it. It went up quite easy, but there was some errors in the paperwork, so read carefully, watch the youtube videos, and be prepared to adapt. Overall, I am very happy.”
Good Morning,
Thank you for taking the time to leave your feedback with us.
We are delighted to hear that you are pleased with our customer service. We also appreciate your feedback regarding the delivery timing, and will take your comments on board seriously to improve our services. It is fantastic to know that you and your husband managed to put the summerhouse together, even with the challenges you faced. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Seems reasonably made though base a bit flimsy.
Needed to shorten it slightly but easy to do. Used a few extra stainless screws to improve strength and rigidity.”
Good Afternoon,
Thank you for sharing your thoughts on your recent experience.
We are glad to hear that you found the assembly manageable and appreciate the comments you have provided, which will be taken on board. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I ordered 2 planters. The first arrived fine but the second was damaged and so was returned. Then the reorder went missing, but was eventually delivered. Elbec were really good at making sure they stayed in communication when I raised concerns. I'm happy with the products and they've made a gret addition to our hospital.”
Good Afternoon,
Thank you for sharing your experience with us.
We are delighted to hear that you are satisfied with the planters and that they have become a great addition to your hospital. We truly appreciate your understanding during the challenges you faced with the delivery. Our team is always here to ensure you have a smooth experience, so please do not hesitate to contact our Customer Care Team if you require any assistance or have any questions.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We are delighted to hear that you are completely satisfied with your arbour. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Beautiful garden building. Absolutely love it. Would definitely buy again or recommend to family and friends. Good value good quality good delivery. Was easily put up in one day by two strong men. Thank you everyone.”
Good Morning,
Thank you so much for your wonderful review.
We are thrilled to hear that you are satisfied with your garden building and found the building and our services to be commendable. It is fantastic that your assembly went smoothly with the help you had arranged. Your willingness to recommend us to family and friends means the world to us. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback regarding the noise from your greenhouse.
We understand how disappointing it can be when a product does not meet your expectations. Your comments are valued, and we will take them into consideration.. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your review with us.
We apologise that getting the roof just right was a little difficult, although we are glad to know you are satisfied overall. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to provide your feedback.
We apologise for the concerns you have encountered with the roof size and the trouble it has caused you. It is disappointing to hear about your experience with our customer care team, as we aim to provide timely and helpful support to all our customers, and we are sorry that we did not meet this level of service with your order. Your feedback is invaluable to us, and we will certainly use it to enhance our service. If there's anything we can assist you with or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your lovely review.
We are thrilled to hear that you’re enjoying your greenhouse, and we appreciate your understanding with the assembly process. It is great to know that you found the drawings helpful. Your feedback inspires us to keep improving our products and services. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very disappointing. Polycarb panels are thin and flimsy affording no real insulation and not what I understand twin wall poly carb to be like. I did not bother to assemble mine but noted that the aluminium frame was also poor. Waste of money- save it and buy a proper one.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are genuinely sorry to hear that you were disappointed with the polycarbonate panels and aluminium frame. We strive to provide customer satisfaction, and it is disheartening to learn we did not meet your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very satisfied for the price. One or two issues. Of the two front facing corner cover battens one was shorter than the other, and one of the plain ones was missing altogether. This didn’t matter as that joint in the panels is inside the shed.
You will see front the photos that I have added shelving in the shed and summer house and had electrics to both locations. The 90 year old mother in law who had the new summerhouse as a birthday gif is very pleased with it.”
Good Morning,
Thank you for sharing your thoughtful review with us.
We are glad to hear that you are satisfied with your garden feature and that your mother-in-law is enjoying her new summerhouse. If you do require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Built and made from reject wood to a very low standard. Bent buckled twisted big knots . Very flimsy shed and plenty of damage to it . Had a bad one from shires last year this one beats that one. its Cheap and nasty wanted to deliver st 9pm in ihe dark”
Good Morning,
Thank you for sharing your feedback with us.
We are truly sorry to hear that the quality of your shed did not meet your expectations. We strive to provide customer satisfaction, and we are sorry that we have fallen short in your case. Your comments regarding the delivery time are also noted, and we understand how inconvenient that must have been. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found the assembly of the Arbour easy and that the product has met your expectations. Providing customer satisfaction is our goal, and your feedback truly motivates us. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review with us.
We are delighted to hear that you are pleased with your Biohort storage box and that it fits your needs perfectly for your garden furniture cushions. Your feedback is greatly appreciated, and it inspires us to continue providing customer satisfaction. If you need assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience with our customer service was less than satisfactory. We aim to provide all our customers with the best support, and your comments will help us improve. We are glad to hear you were pleased with the item and our delivery team. If there is anything else we can assist you with or any questions you may have, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your kind comments.
We are delighted to hear that our team was helpful and that you had no issues. Customer satisfaction is our priority, and your feedback is greatly appreciated. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review.
We are pleased to hear that you had a positive experience with our customer service and delivery, and that you are delighted with your shed. Your feedback is greatly appreciated as we endeavour to provide the best products and service for our customers. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Easy to order, delivered on time. Driver even placed the shed parts down the side of the house as I was late back.
Great price, excellent service , and shed was easy to put up and looks great.”
Good Morning,
Thank you for taking the time to leave your wonderful review with us.
We are delighted to hear that your ordering and delivery experience was smooth and that you found our service to be excellent. It is great to know you had a positive installation experience and that your shed looks fantastic. Your satisfaction is our priority, and your kind words truly make our day. If you need any = assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“After previously ordering a summer house we then purchased an 8x6 greenhouse having built the summer house I was aware of some DIY joinery skills needed and had no problems assembling both summerhouse and greenhouse.
Only criticism I would make is the fitting of the auto vents . Maybe a different style or fitment is required.”
Good Morning,
Thank you for taking the time to leave your thoughtful review.
We are delighted to hear that the assembly of your Summerhouse was smooth and straightforward. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
