“2 delivery dates missed, on 3rd delivery incorrect shed ( windowless). Then could not get a delivery prior to handyman booking so built incorrect shed. Never offered the difference in window shed price I had paid. To cap it all shed is poor quality.”
“Although yet to be erected in its final position in the garden I have inspected my purchase and the instructions on how to build it. It will be a brilliant addition to our garden”
“Your driver/deliverer was absolutely brilliant. He communicated well and got to us just before we had to leave the property.
He unloaded in just the right place.
What a star !
NC.”
“Customer service was good, friendly and followed up. I had to contact the company to query when the order would be delivered, and it was delivered the day after. The product was smaller than advertised.”
“Ebec customer care team were excellent, promptly sorting out some missing parts for my Shire pent potting shed. This was easy to assemble but took 3 people to do it.”
“Some plastic window panes were missing and 4 were damaged. I called customer services and they weren't helpful. I had to email them with a photograph of the damaged panes and missing windows. Given the small nature of this couldn't new panes just be sent out in the post rather than giving to go through all this rigmarole.”
“ok, although i stated delivery on the 4th of june, i heard no confirmation on delivery, had to ring as i stayed in that day, and was told delivery was delayed until the 5th? yes it turned up very early thankfully, the delivery driver was very polite and accomodating ,,all seems to be ok at the moment, as the instructions shows 8x6 front to back rather than left to right, yes panels can be interchange? hopeully the roof can be also, not erected anything as yet, only base”
“Instructions are rubbish. Would help if pieces were labelled somehow. Also Pre drilling the holes would help and enable things to be lined up properly. The quality of some of the panels and batons, especially the doors leaves a lot to be desired. Obviously not checked before despatch.”
“The mini greenhouse seemed well made when the kit arrived but when a professional tradesman came to put it together we found a very large knot in an upright piece that rendered it useless and a section of window beading was not cut enough so too tight and left a large gap so window rattled. Without the tradesman and his skill with repairing and recutting the greenhouse would not be made.”
