Good Afternoon,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that your delivery went smoothly and that our driver made a positive impression. It's great to know that you found the shed easy to assemble and are satisfied with its quality. Your feedback means a lot to us. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I paid extra to order from Elbec because they promised faster delivery than other retailers. Unfortunately, the shed arrived damaged and incomplete. The delivery driver removed the damaged part and I was assured replacements would follow, but I then received the wrong part and had to chase repeatedly.
In the end it took weeks, multiple failed deliveries, and a lot of frustration before the correct part finally arrived — far slower and more stressful than if I’d ordered elsewhere for less.
The product itself is fine now that it’s complete, but the customer service experience was very poor. Based on my experience, I would not order from Elbec again.”
Good Afternoon,
Thank you for taking the time to share your experience.
We are sorry to hear about the difficulties you faced with the delivery of your shed and the subsequent challenges with customer service. It’s disappointing to learn that our promise of fast delivery and support did not meet your expectations. Your feedback helps us identify areas where we need to improve, and we value your input. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Shed just OK. Had to fill 1 inch gaps in the planking to prevent rodents from entering.
No one contacted me to say when it would be delivered. No communication what so ever. Not good.”
Good Afternoon,
Thank you for your feedback regarding your shed experience.
We are sorry to hear about the gaps in the planking and the communication issues surrounding your delivery. It is important to us that our customers feel supported, and your comments will help us improve. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivery was as expected with no issues. The Canopy product was competitively priced and is of a good quality. The instructions on installing it with the right tools were very clear and you definately need two persons to do it as recommended. It was up within an hour of its delivery and looks great.”
Good Afternoon,
Thank you for taking the time to leave us such a fantastic review.
We are thrilled to hear that your delivery went smoothly and that you were pleased with the quality of the Canopy. It’s wonderful to know that your Canopy is set up and looking great. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your lovely review.
We are thrilled to hear that you are very pleased with your new summer house. Your satisfaction is our priority, and we appreciate your kind words. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The shed was decent overall but not outstanding. It went together quite well after a little bit of fettling here and there. We had to replace some of the feather edge boards as some of them on one panel in particular were not straight and left a gaping hole. It does the job of storing tools, gardening equipment etc and looks good at the top of the garden. Ok for the money.”
Good Afternoon,
Thank you for sharing your thoughts on your recent purchase with us.
We appreciate your feedback regarding the assembly process and the issue with the timber boards. We are glad to hear that it met your storage needs and added a pleasing touch to your garden. Your insights are invaluable to us, and we will definitely take them into consideration for future improvements. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The customer care team have been exceptional.
Sadly the independent delivery services were not so communicative. The items from Forest were delivered without warning, even when explicitly asked for pre-notification of pending delivery. Shire delivery service was exceptional.”
Good Afternoon,
Thank you for your outstanding review and your kind words about our customer care team.
We are pleased to hear that you had a great experience with the delivery service for your first garden item. We understand how important communication is during the delivery process and apologise that this was not the case with your delivery for your second garden item. Your feedback is invaluable to us, and we will address it to ensure improvements in the future. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive review with us.
We are thrilled to hear that you found your garden building has met your expectations. Your feedback is invaluable to us and motivates our team to keep delivering quality products and service. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The bits of wood were not numbered and it was difficult to know where each one went. The door was warped and had to have a catch put on it, to keep it closed. The windows don't stay flat against the plastic bits at the bottom of the panes. It is very light and a strong gale (which we are prone to here) would blow it over, so I could not put it where I wanted, but had to relocate it to different spot. It took 6 hours to put it together.”
Good Afternoon,
Thank you for your review and for bringing these concerns to our attention.
We are truly sorry to hear about the difficulties you faced with the assembly of your garden building. We understand that unclear instructions and issues with the door and windows can be frustrating. Your feedback about the product is duly noted, as we strive to ensure our customers can safely enjoy their purchases. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Straight forward to build however needed to reinforce the back to prevent it bowing and distorting the 4 roof panels.
The catches and general metal furniture was very low quality”
Good Afternoon,
Thank you for your valuable feedback regarding your experience.
We appreciate your input on the assembly of your chosen garden feature. Your insights help us improve our products continuously. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving your fantastic review with us.
We are thrilled to hear that you found our products to be satisfactory for the price and that the descriptions and information were helpful. Your feedback is invaluable and motivates us to keep delivering the best service possible. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your review with us.
We sincerely apologise for the delay in shipping and the lack of communication regarding your delivery time slot. We understand how frustrating this can be and appreciate your feedback. Your experience is important to us, and we will take your comments on board to enhance our service in the future. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for your wonderful review.
We are delighted to hear that you had a great delivery experience and found the assembly easy. It is also great to know that we could assist you quickly with the missing piece. Your satisfaction means a lot to us. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your excellent review with us.
We are delighted to hear that you are satisfied with your shed and that it was delivered to you quickly and safely. Your positive feedback is greatly appreciated, and it encourages us to continue providing satisfactory products and services. If you need assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review with us.
We are so glad to hear that you received brilliant service and are enjoying your new shed. Your satisfaction is incredibly important to us, and we truly appreciate your feedback. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“No communication on time of delivery, had to phone shire to find out, delivery arrived on date specified, but was told by driver after unloading, that the glazing will come in a week or two. Now have a completed summerhouse/workshop that is not watertight or secure”
Good Morning,
Thank you for sharing your experience with us.
We sincerely apologise for the communication issues regarding the delivery and glazing. It is our priority to ensure that our customers are well-informed throughout the process, and we appreciate your feedback on this matter. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your kind review with us.
We are delighted to hear that you had an excellent experience with our service, delivery, and product quality. Your satisfaction is our utmost priority, and we truly appreciate your kind feedback. If you have any questions or require further assistance, please don’t hesitate to reach out to our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your lovely comments with us.
We are delighted to hear that you are satisfied with the quality of our product and that it was delivered as promised. Your positive feedback is greatly appreciated and reinforces our commitment to providing excellent service. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your lovely feedback with us.
We are delighted to hear that you are happy with your purchase and found our prices reasonable. Your satisfaction is incredibly important to us, and we appreciate your support. If there is any assistance you require or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful feedback with us.
We are delighted to hear that your order was delivered on time and that our driver provided you with a good experience. Ensuring that our deliveries arrive safely is important to us, and your satisfaction is greatly appreciated. If you have any questions or need further assistance, please do not hesitate to reach out.
Kind Regards,
elbec Garden Buildings.
