Good Afternoon,
Thank you for taking the time to share your kind review with us.
We are thrilled to hear that you found your log store straightforward to assemble. We are also glad that we could meet your expectations for the delivery. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I ordered two Palram Canopia Sophia 2150 Door Canopy White. Excellent quality, decent speed of delivery directly from the producer and, great customer service.
Thank you!”
Good Morning,
Thank you for taking the time to leave your wonderful review.
We are delighted to hear that you are pleased with the quality of your canopies and our customer service. It’s always our goal to ensure our customers have a positive experience from start to finish, and we are delighted that we have met your expectations. If you require any assistance or have any inquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I was disappointed with the quality of the shed. The wood has holes due to knots in the wood, the roof came in two pieces and only just met. The fitting instructions were poor and had to look online to see how it fitted, then saw it was £200 cheaper than I paid.”
Good Afternoon,
Thank you for taking the time to share your feedback regarding your shed.
We regret to hear that the building did not meet your expectations, particularly concerning the wood and the roof assembly. Your feedback has been taken on board, as all comments are taken seriously, and we offer our apologies for the disappointment caused during the assembly of your chosen building. Please do not hesitate to contact our Customer Care Team if you require any assistance or have any inquiries.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your kind review.
We are pleased to hear that you are satisfied with the service that you have received, as we were able to assist you with the missing parts, and we strive to ensure our customers have a smooth experience. Should you need anything further assistance or have any inquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you’re pleased with your shed and our service. We aim to provide excellent service, and your satisfaction confirms that we have met our goal with your order. If you need any assistance or have any inquiries, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic review and the wonderful image of your Arbour.
We are delighted to hear that you found our service efficient and that you are enjoying your lovely arbour. It’s great to know it fits perfectly in your garden. If you have any questions or need assistance, our Customer Care Team is always here to help.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your review with us.
We understand the frustration caused by the parts that were required for your order, and the disappointment caused by the lead time for the parts. It was advised to you when you had raised the parts on the lead time, for which we apologise that this was not satisfactory to you. As you had sourced the replacement parts locally to complete your building, it was not confirmed if you still required the parts, and we apologise for this confusion.
Kind Regards
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your feedback with us.
We are glad to hear that the service we have provided has met your expectations. It is disheartening to hear that the item you have chosen has not met your satisfaction, and our Customer Care Team remains at hand if you have any questions or require any assistance.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are thrilled to hear that your chosen garden buildings met your requirements. We aim to provide you with a service and item you are satisfied with, and we are delighted that this has been fulfilled with your order. If you have any questions or require assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your review with us.
We are glad to hear that your garden shed arrived as described, and pleased that our Customer Care Team was able to assist you with the door. We appreciate your understanding and patience throughout this process. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“As promised delivered within the stated time delivery time. Queries answered
Promptly. Definitely make sure your foundation is level, square and base well screwed/bolted to base prior to build. On a couple of warm calm days I managed to erect the greenhouse on my own. With some ingenuity Even the top apex strut although I do agree it would be quicker and easier with two. Instructions relatively straight forward to follow but would suggest prior to erecting the stage your at look forward to the next stage as you may decide to put more bolts in that strut for future use, shelving etc. Plenty of spares components but not. For every thing, if you do happen to misplace
, especially screws, nuts, bolts. We had a 40 mph wind last week and it survived with no problems or repairs necessary. Would definitely recommend for the price paid.”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that your greenhouse build went smoothly and that it withstood the recent weather without any issues. It’s great to know you found the instructions straightforward.. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We are so pleased to hear that everything has been straightforward to allow you to complete your chosen garden building. Your positive feedback means a lot to us, and we’re here to support you with anything you may need. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The product is great and now made, is sturdy and the perfect size for a smaller garden. I would add though, it did require a lots more specialist construction to put together than I had expected. I needed help and particular tools to construct it which hadn’t expected.”
Good Afternoon,
Thank you for taking the time to share your thoughtful review with us.
We are so glad to hear that you’re satisfied with the completion of your chosen garden feature. Your satisfaction means a lot to us. If you need assistance or have any enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your fantastic review with us.
We are delighted to hear that your purchase experience was smooth and that our communication made things easy for you. Your recommendation to return to us again truly means a lot. If you need anything assistance or information, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your lovely review with us.
We are thrilled to hear that putting your garden building together was straightforward and that it was just what you wanted. It’s always wonderful to know that you are satisfied with the final outcome of your chosen garden feature. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Product arrived damaged, I offered to replace the damaged part in return for a £30 refund - this was accepted but over 6 weeks later the refund still hasn’t been received.
The product itself was disappointing and wasn’t robust at all. I had to add in several extra timber supports to make it stronger.”
Good Afternoon,
Thank you for taking the time to share your thoughts with us.
We are sorry to hear about the issues you've encountered with damage to the product. Your experience is important to us, and we understand how frustrating this must be. We are committed to addressing your concerns, so please contact our Customer Care Team for further assistance.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your wonderful review with us.
We are delighted to hear that you found the service and delivery met your expectations. Your support means a lot to us. If you have any questions or need help, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic comments with us.
We are thrilled to hear that you are very pleased with both our product and service. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Although my husband did manage to assemble the shed, he found the instructions unclear to follow. Twice as many screws as required. Also the main doors and shelving units also had to be shaved in order to actually fit in. Luckily my husband is experienced and had the tools to do it. Lovely now that it is up. I have painted it too.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
It is great to know that the garden building is standing proudly and that you have added your personal touch with some painting. If you need any assistance or have enquiries, our Customer Care Team remains at hand to offer any help you need.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your excellent feedback.
We are thrilled to hear that you are enjoying your new greenhouse and that it perfectly meets your expectations. It is great to know that you found our service to be excellent. Your satisfaction truly means a lot to us, and we're here to assist you if you need any information or assistance, as our Customer Care Team remains at hand.
Kind Regards,
elbec Garden Buildings.
