Good Morning,
Thank you for leaving us with your fantastic review.
We are delighted to hear that you are satisfied with your product and the service you have also received. Your kind words motivate us to keep striving for excellence. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I purchased this product based on price and I knew in doing so that their would be compromises. It is a little flimsier that a more expensive summer house, however, the cost of a little extra bracing is far cheaper than paying for the thicker wall panel size. Overall, constuction was straight forward, there was an issue with the boards having a gap, around the window, which was resolved with replacing a few of these toung in groove boards with a slightly wider board (a small cost). The only other issue was the beading around the windows was too short. I contacted Elbec and they sent me a package with the correct size beading - which is now in place, so good customer service for Elbec. I still have the roof to go on; I have chosen to replace the supplied felt with corrugated metal for longevity and added strength, so for just less than 2000k I have a 3 x 4m summer house. Pretty good value if you ask me.
I am very happy with the end result, once I paint it and get the roof and facings on it, sure it will look fab.
If you are after good value for money and your are a handy person with tools, go for this.”
Good Morning,
Thank you for taking the time to share your detailed feedback with us.
We are delighted to hear that you have found your summer house purchase to meet your expectations, and appreciate our customer service in addressing your concerns. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The delivery was fine however the constructing instructions were dreadful difficult to understand and follow can I suggest you rewrite the instructions with a step by step guide / numbered to the apppropraite structures - to erecting the side green house my husband who was a steel erector and my son in law both found it extremely difficult to follow I.e put the rubber before putting together would certainly have helped”
Good Morning,
Thank you for sharing your feedback with us.
We sincerely apologise for the difficulties you and your family experienced during assembly. Your suggestion for clearer, step-by-step guidance is greatly appreciated and will be taken into account. Customer satisfaction is essential to us. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very easy and straightforward to build. Needs about 3 people to make building it easier. Would recommend adding ply to the base as floor isn't very strong but for the price its a brilliant shed”
Good Morning,
Thank you for your comments on your chosen Garden Building.
We are delighted to hear that you found the building process straightforward. We have received your feedback, and it will be taken on board. It is great to know that you’re satisfied with your chosen garden feature. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your lovely comments with us.
We are thrilled to hear that you are pleased with the quality of your garden shed and that our delivery service met your expectations. Your satisfaction is our top priority, and your kind words truly motivate us to continue. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you found our product has met your expectations. Your appreciation truly inspires us to keep delivering satisfactory products. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“No labling or numbers on parts for shed so no way to identify certain rails etc on instructions.
Poor or no weather proofing on gaps betwees roof and sides, normally there would be some foam strips to prevent rain and wind getting in.”
Good Morning,
Thank you for your feedback regarding the assembly of your shed.
We apologise for the inconvenience caused by the lack of labelling and the concerns about weatherproofing. Your comments are important to us, and we will take them into consideration as we work to improve our instructions and product design. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your feedback with us.
We genuinely regret that the door did not meet your expectations and understand how disappointing that can be. The door is a natural material and can react differently under various weather conditions, and we apologise that this is not satisfactory to you. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your feedback regarding your delivery experience.
We sincerely apologise for the late hour of your delivery and appreciate your understanding. Your feedback helps us to improve our service. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review.
We are pleased to hear that the arch was just what you were looking for and that you found it both easy to assemble and sturdy. Your feedback truly means the world to us. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review.
We are glad to hear that the delivery was organized and that our driver was able to assist you. It is great to know that you found the assembly manageable, and we appreciate your insight about having two people for the setup. Your feedback is invaluable to us, so we truly appreciate it. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts on your recent purchase.
We are glad to hear that you find your chosen item has met your expectations. Your feedback encourages us to continue providing quality products at competitive prices. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for your wonderful review.
We are delighted to hear that you’re pleased with your garden building. Your feedback is incredibly valuable to us, and we appreciate your support. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving us with your fantastic review.
We are thrilled to hear that you found the shed to meet your expectations and appreciated the detailed instructions provided for assembly. Your support means a lot to us, and if you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“We found it to be of good quality and easy to erect. We liked the fact that it had a solid wooden base and came with plenty of fittings and felt . We are pleased with this shed and would recommend.”
Good Morning,
Thank you for sharing your wonderful review with us.
We are pleased to hear that you found the shed meets your expectations and that the assembly process was easy for you. It’s great to know you appreciated the solid wooden base and the ample fittings included. Your recommendation means a lot to us. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Aboustly awful, came damaged, quailty worst ever. Literally could cry. Rang company and all they offered was £30 on an £880 shed. please stay away from this company. currently doing a paypal case.”
Good Morning,
Thank you for taking the time to share your experience with us.
We understand the disappointment caused by the damaged parts, and we would have been able to replace the parts had we been provided the opportunity to do so. However, we understand that the item did not meet your expectations, and we are sorry. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Aboustly awful, came damaged, quailty worst ever. Literally could cry. Rang company and all they offered was £30 on an £880 shed. please stay away from this company. currently doing a paypal case.”
Good Morning,
Thank you for taking the time to share your experience with us.
We understand the disappointment caused by the damaged parts, and we would have been able to replace the parts had we been provided the opportunity to do so. However, we understand that the item did not meet your expectations, and we are sorry. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your experience and feedback with us..
We are pleased to hear that the product itself was good and that nothing was missing despite the packaging issues. We also offer our apologies for the damage to the packaging. Your feedback is valuable, and we will ensure to address this with our courier service to improve future deliveries. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Purchased a garage which, turns out Elbec we're selling on behalf of Mercia garden buildings.
Took over 2 weeks of delivery being cancelled on the morning of delivery on a few different days (when leave had been put in from work) for eventually the totally wrong item to arrive.
Carrier was blamed... how when it was the wrong item I have no idea??
Told they could re order the correct item but could not say when it would be delivered???
I would not buy from either company after this!
Refund was paid after the wrong item was collected.”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the inconvenience caused by the delivery issues and the mix-up with the item you received. We understand how disappointing this situation must have been for you, especially after making arrangements for delivery. Your feedback is crucial in helping us address these challenges, and we will use your insights to improve our service. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding your recent experience.
We are sincerely sorry to hear that your item has not arrived. We understand how frustrating this must be, and we want to assure you that we take such matters very seriously. Your comments are valuable to us, and we are committed to resolving this situation. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
