Good Morning,
Thank you for sharing your comments on your experience with us.
We sincerely apologise for the missing panels and the inconvenience this has caused you. We understand how important it is to have everything you need for your project. Please contact our Customer Care Team, who remains at hand to offer you their assistance with your missing parts.
Kind regards,
elbec Garden Buildings.
“Ordered a rustic garden arch from Elbec. It was dispatched quickly but when it arrive a part was broken. I call their service line and they got a replacement arch sent out immediately with no quibble. Great customer service!”
Good Morning,
Thank you for leaving your wonderful review with us.
We are delighted to hear that you received prompt service and that our team resolved the issue with your order swiftly. Your feedback on our customer service is much appreciated, and we are glad that we could assist you effectively. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind comments with us.
We are delighted to hear that your order process was straightforward and met your expectations. If you need any assistance or have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Excellent service & product. My new shed arrived already painted but alas 2 yrs on, the paint had not survived the Cumbrian winter. I ordered the replacement paint from an unknown source, but Elbec proved to be an excellent choice. From selection through to delivery , they provided a first class service. I also recommend the shed paint, which covered the faded areas perfectly. An excellent choice all round.”
Good Morning,
Thank you for taking the time to share your excellent review.
We are thrilled to hear that you had a great experience with our service and found the replacement paint to work perfectly on your shed. It is fantastic to know that we could assist you in keeping your building looking its best. If you have any further questions or require assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your kind comments.
We are pleased to know your delivery was prompt and met your expectations. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are thrilled to hear that you are very pleased with your experience and appreciate your recommendation to friends. Your satisfaction is our top priority, and it is fantastic to know we have met your expectations. Should you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review.
We are thrilled to hear that you found our product robust and straightforward to assemble. Your satisfaction means the world to us. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind regards,
Team elbec garden buildings
“Communication was fair form Elbec once prompted, the lead time and stock indication wasn't good and having to chase up for delivery timeframes wasn't ideal.
Forest's delivery service was excellent, time slot and driver's attitute were great.”
Good Morning,
Thank you for your review and for sharing your thoughts on your experience..
We appreciate your feedback and are sorry to hear that you had to chase delivery timeframes. We always strive to keep our customers informed and will take your comments on board to improve our service. It’s great to know that Forest’s delivery service met your expectations. If there's anything else we can assist you with, please do not hesitate to contact our Customer Care Team.
Warm regards,
elbec Garden Buildings
“My arbour arrived within the timescale advised and all the parts were there. I decided to paint before assembly and each part looks fine. My only gripe is extra staples on various parts which needed to be pulled out with pliers. Being good at DIY I do not see any problem with assembly.”
Good Morning,
Thank you for taking the time to share your fantastic review!
We are thrilled to hear that your arbour arrived on time and that the item has met your expectations. It is great that you tackled the painting beforehand and found the parts to your liking. If you need further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your review and for sharing your experience with us.
We are truly sorry to hear about the condition of the product you received and the challenges you faced during assembly. We understand how frustrating it must be to deal with issues, especially after receiving a replacement. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback on the delivery process.
We are glad to hear that your goods arrived in good condition and within the expected time scale, but we apologise for the delay in delivery. If you need any assistance or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Ordering was easy with expert and knowledgeable guidance from Daniel.
Delivery slots were available to our convenience and was made exactly as promised. All in all a very positive experience. Thank you”
Good Morning,
Thank you for sharing your fantastic review with us.
We are delighted to hear that you found the ordering process easy and received knowledgeable guidance from Daniel. It’s great to know that the delivery was smooth and met your expectations. Your positive feedback truly means a lot to us. If you have any further questions or need assistance, don’t hesitate to reach out.
Kind Regards,
elbec Garden Buildings
“The only complaint I have if any the delivery driver didn’t get my order to my gate, also the openers for the windows are missing.
Hopefully you will be getting them to me as soon as possible”
Good Morning,
Thank you for taking the time to leave your review.
We sincerely apologise for the delivery issues you experienced and for the missing window openers, as we understand the frustration of missing parts. Your satisfaction is very important to us, and we appreciate your understanding. If there’s anything we can assist you with or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to provide your fantastic review.
We are thrilled that you had a positive delivery experience and that the building has met your expectations. Your satisfaction is our priority, and it is wonderful to hear you are delighted with your purchase. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Good quality great price fast efficient delivery. Instructions clear. Got someone to put together for me and done in around 2 hours. Just advise to check screws. Larger ones needed were missing but joiner had some. Otherwise great”
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found your garden building met your expectations and that the delivery was efficient. It is also wonderful to know that you found the instructions clear and that your joiner was able to assemble it for you quickly. Should you need any assistance or require any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Sorry to say I was underwhelmed by the quality. I accept that natural wood splits, and moves with time. But I do not expect to receive the shed with large, long splits in the slats, warped slats, or broken supports. Safe to say I will not recommend this shed to anyone.”
Good Morning,
Thank you for your feedback regarding your shed.
We are sorry to hear that it did not meet your expectations, and understand your disappointment with the condition upon arrival. While natural wood can have its imperfections, we aim to provide customer satisfaction, and we apologise that we fell short in this instance. If you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“When I placed an order for the log cabin, and chose the delivery date, the next day they told me it was a computer error and I had to wait another two weeks for it to be delivered which was fine when they finally delivered the log cabin they forgot to send the doors and on top of that I had a wait another week for the plastic windows and when they finally sent the windows, I was one window short so I had to wait another 2 to 3 days for them to be delivered!”
Good Morning,
Thank you for sharing your feedback regarding your experience with the log cabin order.
We truly apologise for the delays you've experienced with the delivery and the missing components. We understand how frustrating this must have been, and it is not the level of service we strive to provide. If you require any further assistance or have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your review and for your kind words.
We are glad to hear that you are satisfied with the item you have received. If you do require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Shed not yet built but so far so good. Regrettably the delivery date was not communicated until prompted and shed was delivered before the eventual notification of delivery came. Overall, however, cost and quality of 10x6 wooden garden shed are good.”
Good Afternoon,
Thank you for your review and for sharing your thoughts with us.
We apologise for the communication issues regarding your delivery date and appreciate your understanding. It is great to know that you are pleased with your new shed. Your feedback is invaluable as we continue to improve our services. If you have any questions or need assistance, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are pleased to hear that you love the arbour and found it has met your satisfaction. It's always rewarding to know our products can be enjoyed. If you have any questions or need assistance in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
