Good Morning,
Thank you for your review and for sharing your experience with us.
We are truly sorry to hear about the condition of the product you received and the challenges you faced during assembly. We understand how frustrating it must be to deal with issues, especially after receiving a replacement. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback on the delivery process.
We are glad to hear that your goods arrived in good condition and within the expected time scale, but we apologise for the delay in delivery. If you need any assistance or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Ordering was easy with expert and knowledgeable guidance from Daniel.
Delivery slots were available to our convenience and was made exactly as promised. All in all a very positive experience. Thank you”
Good Morning,
Thank you for sharing your fantastic review with us.
We are delighted to hear that you found the ordering process easy and received knowledgeable guidance from Daniel. It’s great to know that the delivery was smooth and met your expectations. Your positive feedback truly means a lot to us. If you have any further questions or need assistance, don’t hesitate to reach out.
Kind Regards,
elbec Garden Buildings
“The only complaint I have if any the delivery driver didn’t get my order to my gate, also the openers for the windows are missing.
Hopefully you will be getting them to me as soon as possible”
Good Morning,
Thank you for taking the time to leave your review.
We sincerely apologise for the delivery issues you experienced and for the missing window openers, as we understand the frustration of missing parts. Your satisfaction is very important to us, and we appreciate your understanding. If there’s anything we can assist you with or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to provide your fantastic review.
We are thrilled that you had a positive delivery experience and that the building has met your expectations. Your satisfaction is our priority, and it is wonderful to hear you are delighted with your purchase. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Good quality great price fast efficient delivery. Instructions clear. Got someone to put together for me and done in around 2 hours. Just advise to check screws. Larger ones needed were missing but joiner had some. Otherwise great”
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found your garden building met your expectations and that the delivery was efficient. It is also wonderful to know that you found the instructions clear and that your joiner was able to assemble it for you quickly. Should you need any assistance or require any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Sorry to say I was underwhelmed by the quality. I accept that natural wood splits, and moves with time. But I do not expect to receive the shed with large, long splits in the slats, warped slats, or broken supports. Safe to say I will not recommend this shed to anyone.”
Good Morning,
Thank you for your feedback regarding your shed.
We are sorry to hear that it did not meet your expectations, and understand your disappointment with the condition upon arrival. While natural wood can have its imperfections, we aim to provide customer satisfaction, and we apologise that we fell short in this instance. If you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“When I placed an order for the log cabin, and chose the delivery date, the next day they told me it was a computer error and I had to wait another two weeks for it to be delivered which was fine when they finally delivered the log cabin they forgot to send the doors and on top of that I had a wait another week for the plastic windows and when they finally sent the windows, I was one window short so I had to wait another 2 to 3 days for them to be delivered!”
Good Morning,
Thank you for sharing your feedback regarding your experience with the log cabin order.
We truly apologise for the delays you've experienced with the delivery and the missing components. We understand how frustrating this must have been, and it is not the level of service we strive to provide. If you require any further assistance or have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for your review and for your kind words.
We are glad to hear that you are satisfied with the item you have received. If you do require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Shed not yet built but so far so good. Regrettably the delivery date was not communicated until prompted and shed was delivered before the eventual notification of delivery came. Overall, however, cost and quality of 10x6 wooden garden shed are good.”
Good Afternoon,
Thank you for your review and for sharing your thoughts with us.
We apologise for the communication issues regarding your delivery date and appreciate your understanding. It is great to know that you are pleased with your new shed. Your feedback is invaluable as we continue to improve our services. If you have any questions or need assistance, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are pleased to hear that you love the arbour and found it has met your satisfaction. It's always rewarding to know our products can be enjoyed. If you have any questions or need assistance in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Playhouse for the grandchildren. I have put up a number of such buildings over the years This was the worst. Half the timbers were warped it was like piecing bananas together. Very dissapointing for the money”
Good Afternoon,
Thank you for taking the time to share your feedback about the playhouse.
We are truly sorry to hear about the issues you've encountered with warped timbers. While we understand the frustration with the warping, it is a natural effect of all timber, which can result from moisture levels and the weather temperature. If you need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I placed the order at the start of April and it has not arrived mid May. It seems that the use of multiple ‘middle men’ for delivery and dispatch means the delivery date keeps keeping pushed back further and further which has been very frustrating. When I have contacted elbec, the reply was very defensive and I still don’t know when my greenhouse will arrive 6 weeks after ordering.”
Good Afternoon,
Thank you for your review and for taking the time to express your concerns.
We sincerely apologise for the delays you've experienced with your order and the frustration this has caused. We understand that communication is key, and we regret that our responses have not met your expectations. To help us assist you further, please contact our Customer Care Team who can look into this for you.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your amazing review with us.
We are so glad to hear that your greenhouse went up easily and met your expectations. It's always fantastic to know our products are appreciated and make a positive impact. If you have any questions or need assistance, please feel free to contact our Customer Care Team anytime.
Kind Regards,
elbec Garden Buildings
“Very dissapointed with my 10 x 10 shed. parts delivered which were the wrong size and had to cut to fit, window sills very loose and made it hard to hammer window beading into, 4 of the 6 plastic windows didnt fit properly resulting in plastic being distorted and out of shape, gaps everywhere, door bowing out of shape, roof already sagging and only had the shed about 2 months. Was going to return it for a full refund but had no where to put the stuff in the shed, elbec offered me £50 to keep it, wish I'd returned it now”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are genuinely sorry to hear about the issues you've encountered with your shed, and we understand how disappointing this must be for you. It is important to us that our customers are satisfied with their chosen garden feature, and we regret that this did not happen in your case. If you need assistance or wish to discuss your concerns with us, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The quality and engineering is excellent but any weather above a breeze causes the plastic windows to flex and pop. Constuction is slow as the instuctions can be confusing. Good value for the money.”
Good Afternoon,
Thank you for your thoughtful review and for bringing your concerns to our attention.
We are glad to hear that you find our products to be excellent. Your insight is invaluable, and it helps us enhance the experience for all our customers. If you have any further questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Quality built planting frame , reached all the heights i expected , perfect to work with from my wheelchair , delivered on time and driver assistance was 10/10
Massive thank you to all involved”
Good Afternoon,
Thank you for taking the time leaving your fantastic review.
We are thrilled to hear that you found our planting frame met your expectations. It is delightful to know that it is comfortable for you to work with from your wheelchair. We also appreciate your kind words about our delivery service and the assistance provided. Your gratitude means a lot to our team, and we truly value your support. If you ever need anything else, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your lovely comments with us.
We are delighted to hear that you had a smooth delivery and were pleased with our service. Your positive feedback is greatly appreciated and inspires us to continue providing the best experience possible. If there's anything more we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your wonderful feedback.
We are extremely pleased to hear that you are more than delighted with both our product and service. Your satisfaction means everything to us, and it motivates us to keep striving for excellence. If you need any assistance or if you have any questions, please do not hesitate to contact to our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your great review with us.
We are so pleased to hear that our sales team effectively assisted you during your purchase of the picket fence. Your satisfaction is incredibly important to us, and we are glad you had a positive experience. Should you need any further help or have questions in the future, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
