“The door was warped, I am waiting for the replacement to arrive, mostly fitted together well, having to treat it, which I did before assembly was time consuming, quite happy.”
Good Morning,
Thank you for taking the time to leave us a review.
We appreciate your feedback regarding the warped door, and we are glad to hear that the assembly went well overall. We understand that treating the wood beforehand can be time-consuming, but it’s important for preserving your building. We hope the replacement arrives soon and meets your expectations. If there’s anything else we can assist you with, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I bought this for my husband to relax and enjoy retirement it's the best thing I have bought in a long time price was right and the guy who deliver it was excellent I thank you I have recommend it to my adult children thank you again”
Good Afternoon,
Thank you for leaving your wonderful review with us.
We are thrilled to hear that your husband is enjoying his retirement in his new garden building. It is fantastic that it has met your expectations, and we appreciate your kind words about our delivery team. Your recommendation to your children means a lot to us. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I saw two previous revues, one five star, the other just one, so didn't know just what to expect. I am very pleased with the quality and accuracy of the various parts. Thank you”
Good Morning,
Thank you for taking the time to leave us such a positive review.
We are thrilled to hear that you're pleased with the parts. It is always encouraging to receive feedback like yours, as it reaffirms our dedication to providing excellent products. Should you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The summerhouse did not arrive on the day scheduled. My husband was phoned that day to say that there was a problem and it would be delivered on a later date. It was not until we phoned the office to ask when that they realised that the summerhouse had not been delivered as scheduled.
The point of buying this summerhouse was that my husband (83) would not have the bother of painting it. Alas, as is clear from the photos, it was so poor that we feclt it necessary to coat it. If I had known it was constructed of fence panels, I would certainly have pocked something else. Great disappointment it its poor appearance. Avril Manson.”
Good Afternoon,
Thank you for your feedback regarding the delivery of your summerhouse.
We sincerely apologise for the delay in delivery and the disappointment regarding the construction materials. It is important to us that our customers are satisfied with their purchases, and we appreciate you bringing these issues to our attention. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to provide your review.
We appreciate your feedback regarding the knots in the wood and the warping you experienced. We always strive for high-quality materials, and your comments help us to improve our products. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for providing us with your amazing review.
We are glad to hear that you found our kit easy to assemble and enjoyable to work with. It is always wonderful to know that our products meet your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your excellent review with us.
We are so pleased to hear that the delivery was on point and that the build instructions were clear. It is wonderful to know that your wife is delighted with the result. Your satisfaction is our priority, and we truly appreciate your feedback. If you have any questions or need further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very pleased with ordering and delivery. Had to notify a date of delivery and this was adhere to. No problems. Except delivery man notified a picture of it at the front door and noond was in we didn't get a notification of delivery time. Thank goodness it was still there on our return. No problems with the quality very pleased.”
Good Morning,
Thank you for your fantastic review and for sharing your experience with us.
We are delighted to hear that you were pleased with the ordering and delivery process. We apologise for any inconvenience caused by the notification issue, but are relieved to know that your delivery was safe upon your return. It is great to hear that you are satisfied with your purchase. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Took a while to arrive, but once here the delivery driver kindly carried our purchase to requested area. Straight forward assembly and looks good. Would definitely recommend.”
Good Afternoon,
Thank you for sharing your wonderful review.
We appreciate your patience during the delivery process and are glad to hear that everything went smoothly with the assembly. It is always great to know that you are pleased with the final look of your purchase. Your recommendation means a lot to us, and if you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Brought a £400 8x6 shed. Was absolutely terrible. The worse thing I’ve ever brought! Nothing lined up. I had to use other wood to keep the windows and buy more roof felt as there wasn’t enough.”
Good Afternoon,
Thank you for sharing your feedback regarding your recent purchase.
We are truly sorry to learn that you faced difficulties with alignment and the quantity of roofing felt provided. Your experience is important to us, and we appreciate you bringing these concerns to our attention. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The wood was covered in knots some were almost see through. The frame kept splitting when you put a screw through it. Panels and doors were warped. Window frames very very flimsy. Really bad”
Good Afternoon,
Thank you for sharing your feedback regarding your recent experience with our garden buildings.
We are truly sorry to hear about the issues you have encountered with the timber and the frame splitting. Your comments about warped panels and the window frames are concerning, and we appreciate you bringing these matters to our attention. We strive for high standards, and it’s disappointing to hear we fell short in your case. If you have any questions or require assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your thoughts with us.
We are glad to hear that the delivery and after-sales service met your expectations, but we regret to learn that the unit did not. Your feedback is vital for us, and we truly appreciate your honesty. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are thrilled to hear that everything met your expectations and that you're happy with your purchase. Your satisfaction is incredibly important to us, and we appreciate your kind words. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your lovely feedback.
We are thrilled to hear that you were happy with the service from start to finish and that the product met your expectations. It's always our goal to provide clear communication throughout the process, and we're delighted you felt that we succeeded. Your satisfaction means the world to us. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivery good, on time. Good communication from delivery team. Canopy installed now for about 3 weeks. All good. Happy with supply. Product quality good. Installation no issues. 2 guys just over half day.”
Good Afternoon,
Thank you for taking the time to share your fantastic review with us.
We are thrilled to hear that your delivery was on time and that the installation process went smoothly. It’s great to know you're happy with the quality of your canopy and that it fits your needs perfectly. Your satisfaction is very important to us, and your positive feedback motivates our team to keep delivering excellent service. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your lovely review with us.
We are so pleased to hear that you’re happy with the Harbour building so far. It sounds like you have some exciting finishing touches in mind, and we can’t wait to see the result. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We are sorry to hear about the issues with the assembly and the condition of the wood. Your comments about the nails sticking out and the split wood are concerning, and we appreciate you bringing this to our attention. We will take your feedback seriously. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that you found our products to be excellent value for money. Your support and feedback mean the world to us, and we’re dedicated to continuing to provide quality offerings for our wonderful customers. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for reaching out and sharing your experience with us.
We sincerely apologise for not informing you about your missed delivery; it is important to us that our customers are kept informed. We are glad we were able to reschedule the delivery promptly once you contacted us. Your feedback is invaluable, and we are continuously working to enhance our communication. If there is anything we can assist you with or any questions you have, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good quality products however, one sheet of plastic was cracked (which was replaced) one piece of wood missing which I made a replacement for and no instructions sent. I have to say my issues were looked after although printing out the instructions myself was not ideal. Instructions were not ideal for explaining and indeed how best to fit roof shed so I went off piste and did it my way which has left a much stronger and level roof. Wife very pleased with resulting shed”
Good Morning,
Thank you for sharing your experience with us.
We are sorry for the disappointment, and we thank you for your understanding regarding the issues you faced. We are glad to hear that our team was able to resolve your concerns quickly. We appreciate your feedback about the instructions and will certainly take it into consideration. Your satisfaction is very important to us, and our Customer Care Team remains at hand to offer any assistance or answer any questions.
Kind Regards,
elbec Garden Buildings.
