“I expected, as advertised, a garden shed with 10 mm thick polycarbonate walls. Instead I received a shed with 2-3 mm thick walls. Other than that, I am fairly pleased with the shed, although it took a lot longer to erect than I thought it would (about a week).”
Good Morning,
Thank you for taking the time to share your feedback with us.
We appreciate your honest input regarding the thickness of the walls and the time taken for assembly. Your experience is important to us, and we continuously strive to improve our products and services. If there is anything we can assist you with or any questions you might have, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“When taken out of the pack to put together, some of the lats on each of the 6 units had to be refitted. The timber is very thin and some was cracked. Wish I’d have just made my own as have had to rebuild 30% of each on average whilst putting together. The screws are just cheap & nasty. The timber with the 45 degree cuts for the top pieces didn’t fit together properly and left rather large gaps, more so than I was expecting. All in all, I wouldn’t be buying these again
The service from elbec was spot on and I couldn’t fault it if I tried.”
Good Morning,
Thank you for your feedback regarding your recent purchase.
We are genuinely sorry to hear about the issues you faced with the assembly and build of the timber. Your experience is important to us, and we take your comments seriously as we always strive for improvement. It is great that the service we have offered has met your satisfaction.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We are delighted to hear that you received great service and that your order was delivered within your expectations. Your feedback is invaluable to us, and we strive to provide a seamless experience. Should you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your experience with us.
We are glad to hear that the issue with your second planter was resolved swiftly. Your feedback is important to us, and we strive to ensure that our customers are satisfied with their purchases. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving your feedback with us.
We apologise for any challenges you faced regarding the unloading process and the return of the pallet. We strive to provide the best possible service, and your concerns are important to us. If you would like to discuss this matter further, please feel free to contact our Customer Care Team for assistance.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We are thrilled to hear that you received brilliant service and are pleased with our product. Your satisfaction means the world to us, and we are dedicated to providing the best experience possible. If there’s anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your comment with us.
We understand how frustrating it can be to wait for your order, and we are sorry for any inconvenience this may have caused. We appreciate your patience during this time. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful feedback with us.
We are pleased to hear that you received great service from our team. Your satisfaction is our priority, and we strive to provide satisfactory experience possible. If you have any further queries or need assistance, please feel free to reach out to our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very disappointed !
My husband has had to reinforce the floor with two sheets of wood as it was so thin and flimsy and not fit to place anything in it or walk on it . I will not be purchasing from your company again obviously”
Good Morning,
Thank you for taking the time to leave your comments with us.
We are sorry to hear that you have found the floor does not meet your satisfaction, and we understand the disappointment that this has caused. The information on the floor is directly available on the website prior to placing any order, along with all the technical information on the garden building you have received. We are sorry that this information was not highlighted to you at the time you placed your order online.
If you require any assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding your seated arbour.
We are sorry to hear that you encountered rough timber and that pre-drilled holes would have improved your experience. Your comments are invaluable to us, and your review will be taken on board. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Website was incorrect for the date of delivery, leaving a large gap between taking down the old shed and putting this one up.
Instructions were OK, no mention of spare parts being included which led to a bit of head scratching.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the confusion regarding the delivery date and any inconvenience it may have caused. Your comments about the instructions and spare parts are noted and have been taken on board. We appreciate your understanding, and if you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your kind comments.
We truly appreciate your feedback and are delighted to hear that our team provided excellent service. We are committed to ensuring our customers have a seamless experience, and it is great to know we succeeded with you. If you have any further queries or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you had an excellent experience with our service and that your order was tracked with ease. Our team strives to ensure a smooth process from start to finish, and it is great to know we hit the mark. If you have any further questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Service review: the delivery time that you gave me was different from that given by Forest Garden Group. Your times were correct.
Product review: This is not home assembly furniture. A reasonable degree of DIY experience was needed to erect it. Firstly some of the timber was soft and the screws went through both pieces of timber with a sharp end exposed. I had to fix it by putting washers under the screw heads. Secondly, one on the panels was 4mm wider one end than the other. To get the arbor square 4mm needed to be plane off.
Overall though a nice product. Well designed and sturdy with clear assembly instructions.”
Good Morning,
Thank you for taking the time to leave us your thoughtful review.
We appreciate your feedback regarding the delivery and your experience with assembly. We are glad to hear you found the product to your satisfaction, although we apologise for the minor issues you encountered with the timber. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you received your order right on schedule and that everything was in great condition. Your satisfaction is our priority, and it is wonderful to know that we met your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered and paid for 2 planters 7 April. Had to chase for delivery date. Arrived 23 May. Quality ok, customer communication and service poor. Would I reorder.....unlikely.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are genuinely sorry to hear about your experience with the delivery of your order and acknowledge the delays and communication issues you faced. This is not reflective of the service we strive to provide, and we appreciate your patience throughout this process. If there is anything we can assist you with, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Pleased with my purchase of a victoria garden arbor from elbec garden buildings. It was delivered within the time and date given. Overall the build quality of the arbor was good and went together quite well, but it did have a couple of minor faults. A couple of the screws holding the seat slats were not driven in properly. When i tried to drive them in further, two of the screws sheared off/broke. So i had to drill new holes and replace with new screws. Also, the curved section of trellis at the back of the arbor was slightly too big. I had to cut approximately one inch (2-3cm) off the straight bottom edges of the trellis slats to make it fit inside the rebates of the frame properly. Other than these minor faults, the arbor went together well and is sturdy and solid. A nice addition to our garden. Thankyou elbec garden buildings.”
Good Morning,
Thank you for your detailed review and for sharing your experience with us.
We are pleased to know that the delivery was timely and the overall build met your expectations. We sincerely apologise for the minor issues you encountered with the screws and the trellis; your feedback is invaluable to us and will help improve. Should you need assistance or have any questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive feedback with us.
We are glad to hear that you found the instructions straightforward to follow and that everything arrived complete. We aim to provide customer satisfaction, and are delighted to know that it has been met with your order. If you need any assistance or have questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good delivery, helpful driver, needed no assistance.
Was easy to assemble, very stable, looks great.
Had a lot of positive comments from friends and family.”
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you had a smooth delivery experience and that the assembly was straightforward. It is even better to know that your building is drawing positive comments from friends and family. Your satisfaction truly makes our day. Should you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving us with your fantastic review.
We are thrilled to hear that you experienced brilliant service from us. Your kind words motivate our team to continue striving for excellence. If you have any questions or need further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
