“I ordered a lean to gazebo but when it was delivered realised I’d been an idiot when measuring and it wouldn’t fit in my garden. Contacted Elbec, expecting to quite rightly be told it was my error and I could not have a refund but they were fantastic and along with the manufacturer, Palram, they arranged for a free courier collection and a full refund. Will be looking at their products again once I’ve got a responsible adult to do the measuring!”
Good Afternoon,
Thank you for sharing your fantastic experience with us.
We are pleased to hear that you were satisfied with our customer service and that we could assist you in finding a solution that worked for you. We aim to ensure, not only excellent service but also a positive experience for our customers, and we are glad to hear that we have provided this for you. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Timber used seems on the thin side especially floor tongue and groove considering the cost of over 1,000 pounds I would have expected quality of floor board also many nails not even hit the beams guy on gun needs re training not assembly yet but this is on inspection however Ian the delivery guy credit to the company”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are pleased that the delivery of your order has met your expectations, as we aim to provide excellent service. We are sorry for the disappointment caused by the item you have received, and our Customer Care Team remains available to offer any assistance or provide you with any information.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your comments with us.
We are sorry that you are disappointed with the item you have ordered and received. We can see that our Customer Care Team has been in contact with you, and is awaiting your reply. If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very easy to order online. I had a phone call the same day to say they had received the order and give me an expected delivery day. It was delivered when they said it would be. Excellent product and excellent service all round. I would definitely recommend Elbec garden buildings.”
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are delighted to hear that you found the ordering process easy and that our communication regarding your delivery was satisfactory. We aim to provide excellent service, and knowing that we met your expectations means a lot to us. We truly appreciate your recommendation. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We are thrilled to hear that the delivery met your expectations and that you found the assembly process to be straightforward. We strive to ensure our customers have a smooth experience, and it’s great to know we succeeded in your case. Should you have any queries or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you are pleased with the product and you are satisfied with the delivery. Our team works hard to ensure a seamless experience for our customers, and it's great to know we hit the mark. If you require any assistance or have any enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“instructions not that clear i have been in engineering and ive seen better, some of the extrusions are very flimsy but i suppose what you pay for is what you get. Better to shop around and check and compare prices.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry for the disappointment with the parts of the item you have received, and your feedback has been taken on board, as we take all comments seriously, and our Customer Care Team remains at hand if you require any assistance, or have any queries.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are thrilled to hear that you are satisfied with your product and that our delivery service met your expectations. It’s always great to know that our efforts to provide excellent service have been met. If you have any questions or need assistance, please feel free to contact our Customer Care Team anytime.
Kind Regards,
elbec Garden Buildings.
“Delivered bang on time, excellent quality, very easy to assemble ( but you do need a flat level surface to make it really easy )
You have the floor, roof, side panels already assembled, just fix them together & affix the doors.
All fixings are supplied, along with some felt & tacks for the roof.
Very impressed with the structure & ease of assembly.”
Good Afternoon,
Thank you for sharing your wonderful feedback with us.
We are delighted to hear that your delivery was satisfactory and the item met your expectations. It’s fantastic that the assembly process was straightforward for you, as we strive to make it as easy as possible for our customers. If you need any assistance or have any questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Product good, no fault.
Failed delivery initially, but politely informed off reasoning, which couldn't be avoided.
Alot of communication to rearrange delivery as customer services never called back as promised.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry that the delivery did not take place initially, and we appreciate your understanding regarding the circumstances. We aim to provide excellent service, and we are sorry that this has fallen short with the communication and that it has not met your expectations.
Your feedback is invaluable to us, and we will take this on board, as all comments are taken seriously. If you require any further assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your fantastic review.
We are pleased you received excellent service and were satisfied with the delivery. It's wonderful to know that our product met your expectations. Your feedback means a lot to us, and if you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry for the disappointment caused by the original delivery being lost in transit to the courier, we can see that the phone call made to our Customer Care Team confirmed that your delivery had been made on the 23rd of December 2024, also during the phone call, our Customer Care Team had apologised for the inconvenience due to the delay with the delivery.
If you require any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your positive review.
We're pleased to hear that you found the shed easy to build and that it meets your requirements. Your feedback is invaluable to us, and we’re glad to know you're enjoying your new garden building. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your concerns with us.
We sincerely apologise for the delays you've experienced with your delivery and for the subsequent lack of communication. We understand how frustrating this situation can be, especially when waiting for an item that was expected before Christmas.
Your feedback is important to us, and we can note that our Customer Care Team has tried contacting you to assist you with your delivery. If there’s anything further we can assist you with, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you so much for your fantastic review.
We’re delighted to hear that you had a great experience with our service and communication. It's always our goal to provide excellent service for our customers and we are glad that you were informed and supported throughout their journey with us. Your kind words truly mean a lot, and if you require any further information or any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Delivery issues and cracked wood for our Christmas present play house for our kids. First only the panels of the playhouse were sent, no screws or facia etc. the customer service team were prompt and helpful, though the delivery of those items ended up taking too long to get to ours before Xmas for me to build the play house, so had to buy the screws myself so we had something built for Xmas day. Then getting ready to build the house, we noticed the front panel of the playhouse had a cracked in the wood. See photo. At this point it was way too late to get a replacement and felt I could use some brackets to support it so decided to continue with the build. Next we received the screws and handle etc but no facia kit. So had to contact the team again and then wait for them to send it out. Overall pretty poor apart from the polite Customer service team.”
Good Afternoon,
Thank you for sharing your experience with us.
We sincerely apologise for the issues you encountered with your order, particularly regarding the delivery delays and the condition of the playhouse. It's never our intention to cause frustration, especially around the holidays when timely deliveries are so important.
While we're glad to hear that our customer service team was prompt and helpful, it's disappointing to know that the delivery of essential items fell short. Your feedback about the cracked wood and the missing facia kit is invaluable to us and will be taken on board and seriously. If there's anything we can assist you with, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your wonderful review with us.
We’re thrilled to hear that you are satisfied with your log store and find it to be the perfect size for your garden. It’s great to know that our delivery information was helpful to you. Your satisfaction is our top priority, and we truly appreciate your kind words. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your wonderful review with us.
We’re thrilled to hear that you found our ordering process straightforward and that you were kept informed about your delivery. It's great to know that our delivery driver made a positive impression. Your satisfaction means a lot to us, and we appreciate your kind words. If you need any assistance or information, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good service.
Great price but not standard size.
Product good quality and shed looks amazing.
Fixtures and fittings provid some security measure which wouldn't be available on certain sheds.”
Good Afternoon,
We thank you for taking the time to leave your fantastic review.
We are delighted that the service you have received has met your expectations, as we aim to provide excellent service. Your satisfaction is our priority and we are pleased that your review confirms that it has been met. If you require any assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your fantastic review.
We’re delighted to hear that you had an excellent experience with our service and that your patio awning arrived promptly. Your feedback on the quality of the product and service is greatly appreciated. If you require any assistance or have any inquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
