Good Morning,
Thank you for your wonderful review and for taking the time to share your experience with us.
We are pleased to hear that you found the ordering and delivery process straightforward and that our communication met your expectations. It is fantastic to know you are satisfied with the product. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Disappointed, it looked better online, everything about it is flimsy, surprised it has such a long guarantee, no parts list so couldn't match the codes on timber to where it went”
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the product did not meet your expectations. We understand the frustration with confirming the parts to allow you to proceed with the assembly, and we are sorry. We aim to offer excellent service and an item you can be satisfied with, and we apologise that we did not meet this with your order. If you require any assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your fantastic review with us.
We are thrilled to hear that you were satisfied with the garden building, that it was straightforward to assemble, and that you’re pleased with the overall look. Your satisfaction means the world to us. Should you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your comments with us.
We have looked into your order and see that your Greenhouses have been delivered. If you require any assistance with your Greenhouse, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Hi
I received my elves green house on time. And was well wrapped up. I think all the parts are there. I’m sorry to say it hasn’t been put together yet. We haven’t had the weather to get the base ready. The base is nearly ready. I will send a picture soon as it’s all finished. Many thanks K Tossell 🙂”
Good Morning,
Thank you for taking the time to leave your wonderful review with us.
We are delighted to hear that your greenhouse arrived on time and well-packaged. We look forward to seeing the finished project. If you need any assistance or have any inquiries, please don’t hesitate to contact our Customer Care Team.
Many thanks,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your lovely comments with us.
We are delighted to know that our team kept in touch to ensure a smooth delivery experience for you. Your satisfaction is our priority, and we are pleased that we have met your expectations. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Arrives in kit form with very good assembly instructions. The best bit... thankfully, a spare pane of tempered glass was included. One tiny panel pin clippd the edge of the glass and bam, 15,000 pieces. Finished article looks great and will be well used for years to come.”
Good Morning,
Thank you for taking the time to share your wonderful comments with us.
We are thrilled to hear that you found our assembly instructions informative and straightforward. It is great to know that your finished garden building looks fantastic and that it will be a valued addition for years to come. Should you need any assistance or have any questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic experience with us.
We are so pleased to hear that you had an excellent delivery experience and that you are satisfied with your finished garden building. Your satisfaction means a lot to us. Should you need any assistance or have questions, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful comments with us.
We are delighted to hear that your order was delivered on time and that it met your expectations. Your satisfaction is our top priority, and our Customer Care Team remains at hand to offer any assistance or answer any inquiry you may have.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your positive feedback.
We are glad to hear that you found the shed to be a good all-around option and that the assembly process was quick and straightforward for you. If you have any inquiries or need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“the green house was surprisingly easy to assemble and once complete is quite sturdy haveing survived the recent wind we had. so i am please with my purchase.”
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found the greenhouse straightforward to assemble and that it has withstood the recent windy weather. It’s great to know that you’re pleased with your purchase. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your comments with us.
We are sorry for the disappointment caused by your order and the frustration caused by the item received. Our Customer Care Team remains at hand to offer any assistance or answer any inquiries you may have.
Kind Regards,
elbec Garden Buildings.
“absolute trash flimsy plastic nothing fits
I have my own fabrication business so can turn my hand to anything
I also employ some very clever people
It tokk three of us 3 hours to assemble this plastic greenhouse
bits were missing so I made a few myself
Me and my son eventually lifted it to put my van to take home and it fell apart
It is now in my skip
Total absolute rubbish”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry for the disappointment caused by the missing parts, and had we been made aware, we would have been able to send the parts you require for your order and we apologise that we were not able to assist you with the missing parts.
We advise not to install or attempt the assembly of the item with any parts missing, as you would be accepting the item as delivered, and we would not request for you to undertake any additional tasks to correct the building due to the parts required.
If you require any assistance, please do not hesitate to contact our Customer Care Team who remain available.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your lovely comments with us.
We are thrilled to hear that your shed arrived on time and was straightforward to assemble. We really appreciate the recommendation of ordering from us again, and should you have any questions or need any assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you are pleased with your greenhouse and that our customer service team was able to assist you effectively. It’s always great to know that everything has met your expectations. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the delay in the arrival of your log store. We understand how disappointing it can be not to receive your order as expected. Please contact our Customer Care Team so we can provide you with an update on your order status and assist you further in resolving this issue.
Kind Regards,
elbec Garden Buildings.
“Efficient orderering and follow up details Then prompt response from the carriers as to delivery time etc which then progressed to the final time to the loction. Bit hazy though if I could not easily find where to possibly alter the delivery time/date so that needs addressing maybe Delivery was good and carrier very helpful. All the pieces there and the shed did give a trouble free ie dimensional fit without problems and the quality was or is what I was expecting from the materials. All in all am very satisfied but just as an observation the prices of most said sheds has gone up appreciably which material costs etc have risen but from my last shed only 2 years ago the price has risen disproportionately a bit high. Still its the last I may nedd so hey Ho. Overall am happy with ELBEC and the current discount etc and with their service.”
Good Morning,
Thank you for your thorough and insightful review.
We are glad to hear that our carrier kept you updated on the delivery time. Your feedback on the delivery flexibility is greatly appreciated and shall be taken on board. We are also pleased to know that the shed met your expectations. If you have any inquiries or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your fantastic review.
We are thrilled to hear that you are pleased with the finished Greenhouse. We aim to provide products that meet your gardening needs, and it is delightful to know that this has met your expectations. If you have any questions or need support as you enjoy your greenhouse, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review with us.
We are pleased to hear that you received excellent service and that our driver was helpful. Ensuring a positive experience for our customers is our aim, and your feedback confirms that this has been met with your order. If you require any assistance or have any inquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We sincerely apologise for the delay in receiving your order. We understand the frustration caused, and we appreciate your patience. Ensuring our customers receive their orders is a priority for us, and it’s disappointing to hear that we have not met your expectations in this instance.
Please contact our Customer Care Team so we can assist you further and provide updates on your order status and the delivery of your order.
Kind Regards,
elbec Garden Buildings.
Posted 1 month ago
Good Morning,
Thank you for taking the time to leave your feedback with us.
We sincerely apologise for the delay in receiving your order. We understand the frustration caused, and we appreciate your patience. Ensuring our customers receive their orders is a priority for us, and it’s disappointing to hear that we have not met your expectations in this instance.
Please contact our Customer Care Team so we can assist you further and provide updates on your order status and the delivery of your order.
Kind Regards,
elbec Garden Buildings.
