“Some parts of the shed were damaged when delivered, the lock on the door didn’t lock or the window. How is one man meant to deliver this what would happen if I was on my own, my husband helped him.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We genuinely apologise for the damage during delivery and the difficulties you faced with the lock and window. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your kind comments with us.
We are delighted to hear that the delivery driver has made a positive impression during your delivery experience. Every feedback helps us to continue providing the best service possible. If there's anything we can assist you with or any questions you may have, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Just a short wait whilst being manufactured. Very helpful delivery driver. Well packed. The quality is excellent and putting it together was quite easy even for a DYer. I needed to call customer services for some advice on fixing and they were very helpful. All in all a great experience and my partner is very pleased with her new greenhouse.”
Good Morning,
Thank you for sharing your fantastic review.
We are delighted to hear about your positive experience with our product and service. It is great to know that our delivery driver provided helpful assistance and that the assembly process was straightforward for you. Should you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The garden shed was delivered on the date agreed. It was assembled by a colleague with no difficulty. My only disappointment was that the window is plastic and not glass which I think reduces the quality and appearance of the product”
Good Morning,
Thank you for taking the time to share your experience with us.
We are glad to hear that the delivery and assembly went smoothly and that your chosen garden building has met your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a 10 x 8 garden shed.
Reasonable price I thought. Needed storage in a hurry. Product was made of the cheapest wood. Poorly constructed and not a viable shed to construct. Luckily I am a carpenter so I was able to sort out the issues with the product. Roof was not wide enough to cover the shed once assembled. Panels were all bowed. Had to stiffen the whole structure. Only one roof support sent. Had to cut 2 additional supports myself. Insufficient batten material for the roof. Did not use the felt supplied as it was of the cheapest quality. When I did raise my concerns with the company they were only willing to give me £75.00 off the cost as a goodwill gesture. I would not recommend this company at all. Very disappointed.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about the issues you encountered with your garden shed. Your experience is important to us, and we take your comments seriously. Our goal is to provide customer satisfaction, and we apologise that we have fallen short by your order. If you would like to discuss this matter further or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a shed online after comparing loads from different suppliers. elbec were very competitive on price and offered free delivery unlike some of the alternative companies that I considered.
Initial communication was good and then heard nothing until a few days before delivery. No details on how to arrange an alternative delivery date.
Delivery was good, on time and the driver was very helpful in unloading to the rear of the property.
Overall a positive experience. The instructions for building were not easy to understand although everything was individually packaged ( screws, nails, brackets...)but this is a supplier issue.
Would be happy to order from them in the future.”
Good Morning,
Thank you for your detailed review and for choosing elbec Garden Buildings. We are pleased to hear that our competitive pricing and free delivery made your decision easier, and that your delivery experience was positive. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Shed was difficult to put together, in particular the roof panels. If they had allowed a couple of extra inches it would have been easier. We used a ‘square’ and spirit level and did all we could but roof was ‘out’. Windows were ridiculous to negotiate. Splits in wood. Finial broken. Screws rubbish - used better quality ones. Would like to have paid and seen it put together with ease. Had to make adjustment to door and so on.”
Good Morning,
Thank you for your detailed feedback regarding the assembly of your shed.
We’re sorry to hear that you found the process challenging, especially with the roof panels and windows. We regret that some components did not meet your expectations and understand how this has impacted your overall experience. If you need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are thrilled to hear that you were pleased with both our service and products. Your satisfaction is our top priority, and we truly appreciate your kind words. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that your builder found the building to be satisfactory and that it went together easily. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We are delighted to hear that you found the ordering process easy and that your delivery was punctual. It is wonderful to know that our product has met your expectations as well. Your satisfaction is our priority. If you have any questions or need further assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Purchased an arch for the garden and was very pleased on receipt. Very easy to put together, heavy but this 62 year old did it by himself. Looks fab and in 3 seasons hope to have roses climbing all over it!”
Good Morning,
Thank you for leaving your fantastic review with us.
We are thrilled to hear that you found the arch easy to put together and that it looks fabulous in your garden. It is wonderful to know that you’re looking forward to having roses climbing over it in the seasons to come. Should you need any assistance or have any questions in the future, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review.
We are thrilled to hear that your order arrived promptly and that you found the assembly straightforward. It’s wonderful to know that the final result looks great after painting. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your thoughts with us.
We are glad to hear that your delivery went smoothly, but we are sorry to learn that the shed did not meet your expectations. Your feedback is important to us, and we always strive to improve. If there's anything we can do to assist you or address any concerns, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that your Arbour was delivered so promptly. Providing efficient service is always our goal, and your satisfaction means the world to us. If you have any questions or need further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your excellent review with us.
We are thrilled to hear that you found your purchase satisfactory and that we kept you informed regarding the delivery of your greenhouse. Communication is key, and we are delighted to have met your expectations. Should you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I ordered a Summer House and it was delivered very quickly by a most helpful gentleman. A minor issue with the building was resolved courteously and quickly. The instructions are comprehensive and easy to follow. Recommended .”
Good Morning,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that your Summer House was delivered quickly and that any minor issues were resolved promptly. It’s great to know that you found the instructions comprehensive and easy to follow. Your recommendation means a lot to us. If you need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review.
We are so pleased to hear that you found our information and guidance to be excellent, and that your delivery went as expected. Your feedback is invaluable to us, and it motivates our team. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a summerhouse and the shed boots to go with it. When it arrived the package didn’t look like it had everything in it. I contacted Elbec and was told it looks everything is in the package. If the installers arrive and it’s not all there then Elbec will send out what is missing. When the installers arrived as I pointed out the boots were not included. I’ve had to wait for the boots to be sent out and the installation date is delayed by 2 weeks! No photo attached because it’s not built yet!”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry to hear that your installation was delayed due to missing items from your order. We understand how frustrating this can be and appreciate your patience as we work to resolve this matter. If there's anything we can do to assist you during this time, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The Pent Tall Garden Store is acceptable for what it is. The framework that the sides were secured to was badly done preventing the sides fitting properly, I had to undo some parts of the frame work and install them properly. Some of the side slats were cracked due to the nails being badly put in. I have also purchased sealer to seal the corners better.”
Good Afternoon,
Thank you for taking the time to provide your feedback.
We are glad to hear that it meets your needs, but we sincerely apologise for the issues you faced with the item you have received. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you found our delivery team to be very helpful. Ensuring a smooth delivery experience is important to us, and it is fantastic to know that we met your expectations. If you ever need further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
