“Very good playhouse for our grandkids. Elbec responded very quickly with a spare part for a broken window catch.
We are adding a cedar shingle roof to create a real Swiss chalet look.”
Good Afternoon,
Thank you for your kind review and for sharing your thoughts with us.
We are delighted to hear that the playhouse is bringing joy to your grandkids and that our team was able to assist you promptly with the spare part. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you are very pleased with your potting shed and that it meets your expectations. Your satisfaction is our top priority, and your feedback means a lot to us. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Relatively easy to erect with help, found some nails in the roof where they missed the frame resulting in them sticking through, a couple of pieces slightly warped, but often expectedwith wood, lovely and cosy inside and liked the option of being able to chop and change the design. We put in a cat flap as it used as a cat house, they love it especially when it's sunny”
Good Afternoon,
Thank you for your thoughtful review and for sharing your experience with us.
We are pleased to hear that you found the assembly straightforward and that your cat is enjoying their new cosy space. We apologise for the issues you encountered with the nails and warped pieces. We appreciate your understanding and are glad you made the most of the adaptable design. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The quality of the aluminium fittings were very poor. The window fitting handle was impossible to use due to a poor finish. Obviuosly no quality control. I couldn't lift up the handle due to the metal catching when lifting up the handle.”
Good Afternoon,
Thank you for taking the time to share your comments with us..
We are sorry to hear that you encountered issues with the window handle. We take such comments seriously, as they help us improve. It’s important to us that all our customers receive products that meet their expectations, and it seems we fell short in your case. If you have any questions or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The 4 x 3 Victorian greenhouse is good value for money with the discount and is flexible where you position doors and open windows.
When delivered the drivers unpacked the parts and helpfully took packaging away.
Unfortunately the wooden sides, doors and windows appear warped and do not fit well together. One window was cracked when delivered and had to be replaced.
The plastic cover on windows was challenging to remove.
The instructions for how to assemble were very brief and in need of text to explain assembly.”
Good Afternoon,
Thank you for taking the time to leave your thoughtful review.
We are glad to hear you found the Victorian greenhouse to be good value and that the delivery experience was helpful. However, we're genuinely sorry to learn about the issues you encountered with warped wood and the cracked window. These matters can certainly affect your overall satisfaction, and we appreciate your understanding in this regard. If you need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I'm a competent woodworker so I did the best job I was able to with the quality of the overlap timber. Quite a lot of warped wood, not planed or finished, hence lots of splinters.
A little disappointing, I'm hoping it keeps the shed contents dry but it seems unlikely. Too many gaps.
I now wished I'd paid a bit more for a better quality unit.”
Good Afternoon,
Thank you for your feedback regarding your recent experience with our product.
We understand your disappointment with the building that has been delivered. Warping can certainly affect construction, and we are sorry that this has impacted your project. Warping is a natural effect of all timber, which is a result of rapid changes in moisture levels and weather temperatures, although it is not a detrimental effect on the structure's integrity. If you need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your kind feedback.
We are pleased to hear that you experienced fast dispatch and delivery, and that everything arrived just as described. Your satisfaction is important to us, and we aim to provide a smooth and efficient service for our customers. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you are enjoying your greenhouse and that the delivery was within your expectations. We take great pride in offering quality products, and your recommendation means the world to us. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The buying experience was very straight forward and I was able to select a delivery date which was very useful , the product was delivered on time and the driver unloaded it and brought into my back garden via a side gate , so I cannot fault your buying and delivery service . As to the product itself a Victorian Tall wall greenhouse It arrived with no pieces missing but was still wet/damp from I take it from the treatment and some of the parts were warped , this made assembly difficult I had to use additional fixings to force parts together and to straighten parts , many of the joints are not a tight fit leaving large gaps in which have used a clear outdoor sealant for additional waterproofing ,other parts I have had to use power tools to make adjustments,I would have expected a more close fit on the finished greenhouse , in terms of the doors and opening windows .I have painted the item with two coats of Protek paint for additional weatherproofing .I know you make these out of softwood but it should be seasoned and after pressure treatment held until the items are dry .I have accepted the product as it is and hopefully it will last . Your ordering and delivery is very good but the product lets you down”
Good Afternoon,
Thank you for taking the time to share your detailed review with us.
We appreciate your positive feedback regarding the buying and delivery experience, It is great to hear that everything arrived on time and in good order. However, we're sorry to learn about the challenges you faced during assembly due to the issues with warping parts. While we understand the frustration with these parts, warping is a natural effect of all timber and can occur due to the moisture levels and weather temperatures.
If you have any questions or require assistance, please don't hesitate to contact our Customer Care Team. We value your feedback and hope that despite these hurdles, your Victorian Tall wall greenhouse serves you well for years to come.
Kind Regards,
elbec Garden Buildings
“Timber was of poor quality
Most of up rights were like a banana
Screws are of poor quality
Used my own..........
.
One panal and damaged. Rang to say change full package
Was abruptly told you were only changing parts damaged
Upon fitting , I bought extra timbers to replace banana parts ,,,,,,,,,,
Brought because of customer relations are 😢”
Good Afternoon,
Thank you for providing your feedback regarding your recent experience.
We are truly sorry to hear that the timber quality and the condition of the components did not meet your expectations. This is certainly not the standard we strive for. Your concerns regarding customer service and communication are noted, and we will address this internally to improve our responsiveness.
If there's anything we can do to assist you, please do not hesitate to contact our Customer Care Team. Your satisfaction is important to us, and we want to ensure we can support you in any way possible.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your excellent review.
We are thrilled to hear that you found our service easy and our website clear. Your feedback is incredibly valuable to us, and we strive to make the ordering process as seamless as possible. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your fantastic review.
We are delighted to hear that you are really happy with your log shed and that our customer service met your expectations. Your satisfaction is our priority, and we truly appreciate your feedback. If you ever need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you are pleased with both the product and our service. Your kind words mean a lot to us, and we truly appreciate your recommendation. If you ever need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Purchased a 12 x 8ft shed. Decent price and delivered quickly. Instructions for assembly not clear in places but managed to work it out. 2 sections of the shed weren’t square. The door required planing to fit the gap, and the Perspex for 1 of the windows also needed cutting. Overall - not bad.”
Good Afternoon,
Thank you for taking the time to leave a review and share your experience.
We are glad to hear that you found the quick delivery met your satisfaction. Your comments regarding the building and the assembly have been taken on board and seriously. If you need any support or have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Very pleased with the shed. It is a touch flimsier than I expected, and it took me a touch longer to work out where to start assembling it. But once I got into the YouTube video on the app it was very straight forward . Good value for money.”
Good Afternoon,
Thank you for taking the time to leave your thoughtful review.
We are glad to hear that you’re pleased with the shed. We appreciate your observations about the assembly and the shed. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear that the product meets your expectations, and if you have any questions during the assembly process or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are delighted to hear that you found the assembly easy and are satisfied with the finished product. It is always rewarding to hear that the item you have ordered has met your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Delivery delayed twice. When the greenhouse arrived there was a back panel missing from the order. Me and my husband had 2 days booked off work to erect the greenhouse and then couldn’t put it up cos an integral part had been missed. Contacted them immediately, stressed we needed this ASAP. They said they’d get back in touch …. they didn’t. Rang again next day to follow up missing section. Said they’d had got in touch with manufacturer and was waiting to hear back from them. Had to insist they get in touch with them and let me know what’s happening. Never heard back from them!!!! So the greenhouse is in sections waiting to be erected and we’ve waisted 2 days off !!! FURIOUS. There seems to be no urgency or acceptance that this was there mistake and should have been even avoidable. How the hell can you miss off a back panel and send it out incomplete.”
Good Morning,
Thank you for sharing your experience with us.
We sincerely apologise for the inconvenience and frustration you've faced regarding the missing panel and the delay in communication. This is not the level of service we aim to provide, and we appreciate you bringing this matter to our attention. Your feedback is crucial for us as we work to enhance our processes and ensure a better experience for all our customers. Please feel free to reach out to our Customer Care Team if there's anything we can assist you with.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your comments with us.
We sincerely apologise for the delay you are experiencing with your order. We understand how frustrating it can be to wait longer than anticipated, and we appreciate your patience during this time. Your feedback is important to us in helping us enhance our services. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Good service from start to finish with helpful delivery driver and value for money product. If I had one issue its that the screws are very poor and when used with a electric screw driver the larger ones lose their heads.”
Good Morning,
Thank you for your wonderful review and feedback.
We are delighted to hear that you had a great experience with our service and found our product to offer good value for money. We appreciate your comments regarding the screws, and we will certainly look into this to improve our product quality. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
