Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you received excellent service and are pleased with the quality of our products. Your satisfaction is important to us, and we appreciate your support. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Built over a week with my husband. Struggled a bit to understand some of the picture drawings. A bit more written instruction would have helped. Especially with the door and window. Overall very pleased with the sturdy frame and smart building. Love it.”
Good Morning,
Thank you for sharing your thoughts with us.
We are delighted to hear that you and your husband built the garden building together and are pleased with the sturdy frame and smart design. We appreciate your feedback regarding the instructions and will take your comments on board. If you need any assistance or have further questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you so much for your fantastic review!
We are delighted to hear that you experienced excellent service with us. Your satisfaction is our top priority, and it means a lot to our team to know that we met your expectations. If there’s anything else we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found the Protek Paint to be a great product and that our service met your expectations. It is wonderful to know that you are satisfied with your purchase. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Everything about this has been poor; the service, the delivery and the shed itself.
- When I ordered the shed and selected a delivery date it never showed up.
- When the item was eventually delivered (after I chased this up) it was broken and damaged and had to be sent back.
- Another shed was delivered, but this was also damaged (not as bad as the first one, but still not acceptable) - and when it was fitted together the doors were warped, didn’t closed without force and they didn’t fit in the frame properly. There were also other various gaps and mid-alignments.
Communication from both Elbec and the manufacturer has been dreadful, and the issues still haven’t been rectified - despite us sending numerous pictures, videos and messages.
Elbec passed our case to the manufacturer rather than taking ownership of the situation, and despite multiple people at the manufacturer apparently working on our case we don’t seem to be making any progress.
I wouldn’t buy from them again.”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the difficulties you have faced with your order, including the delivery concerns. It is disheartening to hear that we have not met your expectations, and we understand how frustrating this situation must be for you. We encourage you to contact our Customer Care Team to help us assist you with your concerns.
Kind Regards,
elbec Garden Buildings.
“Ordered a green house which arrived with damaged parts sent an email with a pic of at least one part damaged and didn't get a response but then a while later received a replacement for that one piece there were many pieces bent and overal the quality was poor made do with what i had but wasn’t overly happy, will buy from here again!”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the frustrations you encountered with your greenhouse order. We are glad to hear that a replacement part was sent, but we understand that the overall quality did not meet your expectations. If you have any further issues or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive review with us.
We are thrilled to hear that you are pleased with the quality of our products. Your satisfaction means a great deal to us, and we appreciate you taking the time to share your thoughts. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your review with us.
We appreciate your feedback and are glad to hear that you found the assembly straightforward with two people. It’s great to know that our product met your expectations. If you have any questions or need further assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your feedback with us.
We appreciate your thoughts regarding the building delivered, and apologise for the disappointment caused. Your feedback is invaluable to us, and we will take your comments on board. If you have any further comments or require assistance, please do not hesitate to reach out.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind comments with us.
We are thrilled to hear that your delivery was on time and that our customer service met your expectations. Your satisfaction is very important to us, and knowing that we could assist you efficiently truly makes our day. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review with us.
We are delighted to hear that you are satisfied with your product and had a great experience with our customer service. Your satisfaction is our top priority, and knowing we've met that goal for you is greatly appreciated. Should you require any assistance or have any questions, please feel free to contact our Customer Care Team..
Kind Regards,
elbec Garden Buildings.
“Sturdy planter and minimal assembly (although my son had to attach the plant climbing part as I'm usless with a drill!)
You'll need a drill and screwdriver and also either a staple gun or hammer and nails to attach the liner.
Like the quality it looks as if it will last for years to come.
One slight moan is that one corner edge was damaged. However it doesn't affect the structure so I didn't complain.”
Good Morning,
Thank you for taking the time to leave your review.
We are glad to hear that you found the planter sturdy and meets your requirements. We also appreciate your insight regarding the liner attachment; it’s helpful information for future customers. We apologise for the damaged corner edge and are happy to hear it hasn't affected the overall structure. Your feedback is invaluable to us, and if you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings
“Delivered on the day as arranged very early 6:30AM. Summerhouse was easy to assemble but needed 2 people. Instructionsare standard in my opinion lots of screws way more than is actually needed. Would I buy from Elbec again the answer is yes”
Good Morning,
Thank you for sharing your excellent review with us.
We are pleased to hear that your summerhouse was delivered promptly and that the assembly went smoothly with a little help. Your feedback regarding the instructions and screws will certainly be taken into consideration. It is great to know you would choose us again, and should you need any assistance or information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that your purchase was easy and that our customer service met your expectations. Your satisfaction is our priority, and we are delighted that it has been met with your order. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“In general it was ok a bit of a pain putting it together because of panels being wrapped the doors especially, I did contact the manufacturer they were very helpful and are sending a new door.”
Good Morning,
Thank you for taking the time to share your experience with us.
We apologise for any inconvenience you faced during assembly, particularly with the panels and door. We are glad to hear that our manufacturer was able to assist you, and we appreciate your patience as they send a replacement. Your feedback is vital for us to improve our products, and we hope you enjoy your garden building once it’s fully set up. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good quality product and easy to assemble. Only issue was the off loading the product from the lorry. We were told driver wouldn't any assistance but without my husbands help the driver would not have managed.”
Good Morning,
Thank you for sharing your thoughtful review!
We are delighted to hear that you found the product to be of good quality and easy to assemble. We apologise for the inconvenience with the offloading and appreciate your husband’s assistance. We strive to ensure a smooth delivery process, and your feedback helps us improve. If you have any further comments or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The potting shed came on time and was the spec we expected. The shed was well made and fitted together well. Myself and my little 5ft wife were able to build the shed up between us in an afternoon and it fitted together well. There was plenty of felt for the roof and spare glass for the windows which we really appreciated. The whole thing feels robust and well made. It’s the second garden building we’ve had from yourselves and would definitely recommend you to friends and family.”
Good Morning,
Thank you for taking the time to share your wonderful review.
We are thrilled to hear that your potting shed met your expectations and that you and your wife had a smooth assembly experience. It is fantastic that you found the quality robust and appreciated the extra felt and glass. Your continued support means a lot to us, and we are grateful for your recommendation. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Overall a very poor quality shed. Warped boards allowing water ingress. Missing battens underneath the windows. No battens for the felt roof. No weather batten for the door. I have spent £30 on sealant to fill all the gaps. £10 on 13mm battens and £10 on right angle brackets. Your wood treatment looked poor so I used a Tikkurila Scandanavian protective coating at a cost of 50 . Guttering and fittings £20 .My time and my products additional to the build £60. Had I had time to check it before the driver left I would have sent it back. As it is I've made the best of a rubbish shed at some cost to myself. I won't be recommending your company to anyone but I will make people aware to avoid your company.
Dissatisfied and unhappy doesn't cover it. Rest assured I will never use your company again.”
Good Morning,
Thank you for taking the time to share your experience with us.
We are sorry that you have encountered concerns with the parts that you have received, as we aim to provide customer satisfaction, and it is with regret that we have not met this goal with your order. Had we been made aware prior to the assembly of the item, our Customer Care Team would have been able to assist you with your concerns, and we are sorry that we were not able to assist you before the item was installed.
If you require any assistance, or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The garden building itself is perfect. For some reason, the windows didn’t get delivered and there was a brief palaver getting them arranged but they got here eventually. The customer services were very helpful. It’s perfect for our needs now. Thank you!”
Good Morning,
Thank you for taking the time to leave us such a thoughtful review.
We are happy to hear that your garden building is perfect for your requirements. We apologise for the initial delivery hiccup regarding the windows, but are glad our customer service team could assist you. Your satisfaction is our top priority, and we’re always here to help. If there’s anything more we can do or any inquiries we can assist with, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“A couple of issues, the felt on the roof ripped off in a moderate wind.
The tacks were very short and did not hold the felt down.
We purchased a better quality of felt and used glue , longer tacks and Batton to hold the new felt in place.
The felt is now holding firm.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about the issues you experienced with the parts for your chosen Garden Building. Your insights are invaluable to us, and we are continually looking to enhance our products. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
