“Nice item looks good in the garden . Solid and easy to put together .
Only negative was Delivery was just dumped in the garden which could have been stolen and I had asked for a call or text so I could have got away from work to accept the delivery .”
Good Morning,
Thank you for taking the time to leave us your kind review.
We are thrilled to hear that you are pleased with your item and found it solid and straightforward to assemble. Your feedback regarding the delivery process is invaluable, and we sincerely apologise for any inconvenience caused by the delivery method. We strive to improve our service, and we appreciate your input on this matter. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for leaving your fantastic review with us.
We are glad to hear that everything arrived and has met your satisfaction. We are also pleased to know that the assembly was straightforward. It is wonderful to know that your new building is working well for your needs. If you have any questions or need assistance, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your positive feedback with us..
We are pleased to hear that your delivery was efficient and that everything arrived and met your expectations. Your satisfaction is important to us, and we are glad that this was met. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Thrilled with my summerhouse, great value and achieved in my garden what I wanted to achieve. I wanted a focal point from my kitchen window and this is perfect”
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that your summerhouse has become the perfect focal point for your garden, bringing you that wonderful garden feature. It is always delightful to know we are helping our customers achieve their visions. Should you need any assistance or have any questions, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Delivered as quoted, erected as per instructions, my only issue was the felt nails seem very small to a) secure the felt and b) remain secure over time.”
Good Morning,
Thank you for your thoughtful review and for sharing your experience with us.
We are pleased to hear that your delivery and assembly went as planned. We appreciate your feedback regarding the felt nails, and we will certainly take this into consideration. If you have any further concerns or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Easy to use website for ordering and payment. Delivery was quick and driver was helpful with offloading and moving the heavy box of components to the designated area.”
Good Morning,
Thank you for sharing your wonderful review with us.
We are delighted to hear that our website made the ordering process straightforward for you and that your delivery was prompt. It is great to know that the driver was able to assist with the heavy components as well. Your feedback is truly appreciated, and if you need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your experience with your order.
We are sorry to hear that you encountered difficulties with missing parts and that you had to reach out to the manufacturer. We understand how frustrating this can be, and it’s certainly not the level of service we strive to offer. If you have any concerns or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful review with us.
We are delighted to hear that you found the assembly straightforward and that the quality met your expectations. Your positive feedback is incredibly important to us, and we truly appreciate it. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“My 8 by 12 shed was delivered within a few days of ordering. I took the precaution of preparing the ground with interlocking plastic grids before erecting the shed. Construction went smoothly. Now I have a workshop for my harley building project.”
Good Morning,
Thank you for sharing your fantastic review of your new workshop.
We are thrilled to hear that your shed was delivered promptly and that the construction was straightforward. Your satisfaction is our highest priority, and we truly appreciate your feedback. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your fantastic review with us.
We are so glad to hear that your order was delivered swiftly and that you are pleased with your experience. Your satisfaction means the world to us. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Good quality shed for the price. The shed was reasonably easy to fit and went together well. This is the second building we have purchased from this company. The delivery was fast and the driver very helpful.”
Good Morning,
Thank you for your fantastic review and for being a loyal customer.
We are thrilled to hear that you found the shed has met your satisfaction and that the assembly process was straightforward. It is also great to know that our delivery service met your expectations. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything more we can do for you or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Shire Potting Shed. Arrived as agreed in 6 panels: 4 sides, floor and pent roof. Back panel had 2 air vents, which other companies charge extra. Assembled within a day. Door came with handle and key lock.Also included was a bench which runs under the windows. Delighted with purchase.
Neighbour also got a different potting shed which arrived on a pallet which took them over two days to assemble and cost them a hundred pounds more expensive.”
Good Morning,
Thank you so much for your wonderful review regarding your Potting Shed.
We are delighted to hear that everything arrived as planned and that assembly went smoothly for you. It’s great to know that you appreciate the added features like the air vents and included bench, which truly enhance your gardening experience. Your satisfaction is incredibly important to us, and we are glad that we have met your expectations. Should you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Buying and getting our summer house has been a long drawn out painful process. From the length of time it took for us to get our first delivery to the broken state of the delivery that we received with missing parts it has been dissapointing. We have finally managed to get the replacement parts so we have it built. Both delivery companies that were used provided a poor service with no communication and lacked any care and attention for the products they were delivering. I wouldnt recommend the product or the company after our experience.”
Good Morning,
Thank you for sharing your feedback regarding your experience with us.
We sincerely apologise for the long and frustrating process you faced in receiving your summer house, as well as the condition in which it arrived. It is disappointing to hear about the issues with delivery and the lack of communication you encountered. This is certainly not the service we aim to provide, and we appreciate your patience in resolving the matter. Your experience is invaluable to us, and we will ensure this feedback is addressed to improve our service. If there's anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your kind review and for highlighting your positive experience.
We are delighted to hear that your product you had delivered, was within your expectations and that the assembly was straightforward. Your satisfaction is our priority, and it is great to know you're happy with your purchase. Should you have any questions or need further assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“We bought and paid for a 10 x 8 shed as if was being constructed we realised it was 8x8 at this stage to late to take down without damaging it
Wrote a complaint STIIL WATING FOR A REPLY!!!”
Good Morning,
Thank you for taking the time in sharing your experience with us.
We apologise for the confusion regarding the size of your shed. We understand how disappointing this situation can be, and it's certainly not the level of service we aim to provide. Your feedback is important and has been taken on board seriously. We also regret any delay in our response to your complaint; we appreciate your patience as we work to assist you. If there’s anything else you would like to discuss, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your excellent review with us.
We are thrilled to hear that you had a seamless experience from order to delivery. Your satisfaction means a lot to us, and we appreciate your kind words. If you ever need assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave us with your fantastic review.
We are thrilled to hear that you found great value in our products and that our service met your expectations. Your satisfaction is our top priority, and your feedback motivates us to continue providing the best experience possible. If you need any assistance or have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful review.
We are pleased to hear that everything went smoothly with your shed purchase and that our communication met your expectations. It is great to know that you’re happy with your order and the completeness of the package. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are truly sorry to hear about your disappointment with our customer service. This is not the level of support we strive to provide, and we appreciate your feedback. We are constantly looking for ways to improve, and your comments will help us in that effort. If there's anything specific you would like to discuss, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Customer support helped me with the options pre-purchase. It's so refreshing to buy a large item and have everything go to plan with order & delivery. Think I'll be ordering some new planters next!
I do recommend elbec.”
Good Morning,
Thank you for taking the time to leave your fantastic review.
We are delighted to hear that our customer support was able to assist you in exploring your options before your purchase, and that everything went smoothly from ordering to delivery. It is always great to know our customers have a positive experience with us. We look forward to helping you with your new planters, and if you have any questions in the meantime, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
