“Ordered a summerhouse and the shed boots to go with it. When it arrived the package didn’t look like it had everything in it. I contacted Elbec and was told it looks everything is in the package. If the installers arrive and it’s not all there then Elbec will send out what is missing. When the installers arrived as I pointed out the boots were not included. I’ve had to wait for the boots to be sent out and the installation date is delayed by 2 weeks! No photo attached because it’s not built yet!”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are sorry to hear that your installation was delayed due to missing items from your order. We understand how frustrating this can be and appreciate your patience as we work to resolve this matter. If there's anything we can do to assist you during this time, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The Pent Tall Garden Store is acceptable for what it is. The framework that the sides were secured to was badly done preventing the sides fitting properly, I had to undo some parts of the frame work and install them properly. Some of the side slats were cracked due to the nails being badly put in. I have also purchased sealer to seal the corners better.”
Good Afternoon,
Thank you for taking the time to provide your feedback.
We are glad to hear that it meets your needs, but we sincerely apologise for the issues you faced with the item you have received. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you found our delivery team to be very helpful. Ensuring a smooth delivery experience is important to us, and it is fantastic to know that we met your expectations. If you ever need further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your lovely review with us.
We are delighted to hear that your daughter was able to assist you with your order. It is great to know that you had a positive experience with us. If you have any questions or require support, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found our service to be excellent and that the Log Cabin has met your expectations. Your satisfaction means the world to us, and we appreciate your kind words. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Small log store - was delivered damaged, reported to the delivery driver who took photos and reported the damage to HQ.
Total silence from Elbec? Expected a replacement part that was damaged!
So much for customer service”
Good Afternoon,
Thank you for sharing your experience with us.
We sincerely apologise for the inconvenience caused by the damage to your log store and for the lack of communication regarding your replacement part. Your feedback is invaluable, and we are working to improve our customer service. Please feel free to contact our Customer Care Team for any assistance you require.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your review with us.
We are pleased to hear that you are satisfied with your shed, but we genuinely apologise for the issues you have experienced with the roofing felt. Your feedback is important to us, and we will certainly take it into consideration as we work to improve our products. If there's anything we can assist you with or if you have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We are glad to hear that you found your order process smooth. We understand it can be a bit unusual regarding the delivery restrictions, but this is in place to ensure safety. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your wonderful review and for highlighting your positive experience with our service.
We are delighted to know that our delivery options suited your needs and that any issues were resolved promptly. Your satisfaction is our priority, and we appreciate your understanding. If you need anything assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your lovely comments.
We are delighted to hear that you are pleased with your purchase and that the delivery was speedy. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good quality shed for a very reasonable price. Easy to erect. Good communication from delivery drivers and delivered on my preferred date and on time. Would definitely recommend Elbec”
Good Afternoon,
Thank you for taking the time to share your fantastic feedback.
We are delighted to hear that you are pleased with your shed and the ease of assembly. It is wonderful to know our delivery team met your expectations and that everything arrived on time. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving your fantastic review with us.
We are delighted to hear that you love your potting shed and that our team could build it for you so efficiently. Your satisfaction truly makes our day. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team..
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We are truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we will certainly take them into consideration as we strive to improve our products and services. If you would like to discuss this further or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you so much for your excellent review.
We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. If there’s anything we can assist you with, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your review with us.
We are delighted to hear that the arch you purchased is perfect for your garden. Your satisfaction is our top priority, and we appreciate your understanding. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for bringing your concerns to our attention.
We sincerely apologise for the delay you are experiencing with your order. We understand how frustrating it can be to wait without communication, and we assure you that this is not the experience we want our customers to have. Your feedback is crucial, and we will investigate this matter further. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Elbec are a good co to deal with, the building (forest 4 life 6x8) is okay for the money, i had wished id spent more now, and got a better building, but you get what you pay for, so for the price it was what i should have expected!”
Good Morning,
Thank you for your review and for sharing your thoughts with us.
We are pleased to hear that you found our service satisfactory, though we understand your desire for a different building. Your feedback is invaluable in helping us continue to improve, and we appreciate your understanding of the differences. Should you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind review.
We are thrilled to hear that you find our products meet your expectations. Your satisfaction means a lot to us, and we appreciate your feedback. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We are glad to hear that you like our products, but we sincerely apologise for the wait you encountered. Timely delivery is important to us, and your feedback will help us work towards improving our processes. If you have any further comments or if there's anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your review with us.
We are glad to hear you found the shed to be satisfactory. Your satisfaction is important to us, and we appreciate your feedback. If you require any assistance or have any further enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
