“The service I received from Sharon at Elbec was more than excellent. She went out of her way to answer my queries and solve problems when I was choosing my new shed/greenhouse. I felt as if I were talking to a friend. Thank you Sharon.”
Good Morning,
Thank you for taking the time to share your fantastic review with us.
We are thrilled to hear that Sharon provided you with excellent service and made the process enjoyable for you. We truly strive to create a friendly and helpful experience for our customers. Your kind words will surely be passed on to Sharon. If there are anything questions you have or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your fantastic review!
We are delighted to hear that you found the assembly easy and that our log store meets your needs perfectly. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive feedback with us.
We are delighted to hear that you found our team to be reliable and responsive. Keeping our customers updated is a priority for us, and we are glad to know you appreciated it. If you ever need assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The parts fitted together perfectly and assembly was easy
I would certainly recommend this product as excellent value for money
Totally fit for purpose”
Good Afternoon,
Thank you for sharing your positive feedback with us.
We are pleased to hear that the parts fit together perfectly and that the assembly was easy for you. Your recommendation means a lot to us, and we appreciate your kind words. If you ever need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your concerns regarding your order.
We sincerely apologise for the delivery delays and understand that waiting for an item longer than expected can be frustrating. Your comments have been taken on board and seriously, and our Customer Care Team remain at hand to offer any information or assistance you require.
Kind Regards,
elbec Garden Buildings.
“the shed arrived late in the day so my carpenter wasnt here to inspect but he came to build it 2 days later... 3 windows broken window frames too big had to cut down every one... open knot holes x 11... floor very flimsy will have to be reinforced..there was a split in the shid when a nail had gone through slat.
. and 2 days after finishing it in 34 degrees of sunshine it rained and the back wall was soaking.. and the side wall had warped to the point i could put my fingers between slats.
YES...Ive complained THREE TIMES and they sent me 3 more plastic windows but every part has to be photographed and part number added and tape measued its exhaisting... my carpenter is £150 a day and because of having to mess around trying to make things fit cost me extra,,,, now there is a problem with water and open slats and they suggested i take it all apart and put in new bits they send... omg 2 more days work as roof and felt is on and attached again... this is turning out to be a very expensive and not very well made shed... i just hope that after my last lot of photos and rant that they give me some kind of compensation so i can pay my carpenter 40 yrs time served... to fix there problems..... would I buy of them again NO.. i spent 3 hours waiting on phone or answer and call back never happened takes them days to get back to you.... wish I had never bought the thing more trouble and cost tan its worth.. and now soaking wet so cant store anything in it. THEY HAVE HAD 25 PHOTOS FROM ME”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the challenges you have encountered with your shed and understand how frustrating this situation must be. Your feedback is invaluable, and we are committed to addressing the issues you've highlighted. It is disappointing to hear that our response times have not met your expectations, and we appreciate your patience throughout this process.
If you have not already done so, we encourage you to continue communicating with our Customer Care Team, as they are best equipped to assist you in resolving these matters.
Kind Regards,
elbec Garden Buildings.
“the shed arrived late in the day so my carpenter wasnt here to inspect but he came to build it 2 days later... 3 windows broken window frames too big had to cut down every one... open knot holes x 11... floor very flimsy will have to be reinforced..there was a split in the shid when a nail had gone through slat.
. and 2 days after finishing it in 34 degrees of sunshine it rained and the back wall was soaking.. and the side wall had warped to the point i could put my fingers between slats.
YES...Ive complained THREE TIMES and they sent me 3 more plastic windows but every part has to be photographed and part number added and tape measued its exhaisting... my carpenter is £150 a day and because of having to mess around trying to make things fit cost me extra,,,, now there is a problem with water and open slats and they suggested i take it all apart and put in new bits they send... omg 2 more days work as roof and felt is on and attached again... this is turning out to be a very expensive and not very well made shed... i just hope that after my last lot of photos and rant that they give me some kind of compensation so i can pay my carpenter 40 yrs time served... to fix there problems..... would I buy of them again NO.. i spent 3 hours waiting on phone or answer and call back never happened takes them days to get back to you.... wish I had never bought the thing more trouble and cost tan its worth.. and now soaking wet so cant store anything in it. THEY HAVE HAD 25 PHOTOS FROM ME”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the challenges you have encountered with your shed and understand how frustrating this situation must be. Your feedback is invaluable, and we are committed to addressing the issues you've highlighted. It is disappointing to hear that our response times have not met your expectations, and we appreciate your patience throughout this process.
If you have not already done so, we encourage you to continue communicating with our Customer Care Team, as they are best equipped to assist you in resolving these matters.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to provide your feedback.
We are truly sorry to hear that the parts for your chosen building did not meet your expectations. Your concerns are important to us, and we appreciate you bringing them to our attention. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review.
We are thrilled to hear that your ordering experience was easy and that your building arrived on time and in satisfactory condition. We are delighted to know that you are pleased with the final result. If you have any questions or need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered through Elbec and delivery was managed by the manufacturer, Shire. Delivery, although much later than estimated, was on the day I had requested.”
Good Morning,
Thank you for your wonderful review and for taking the time to share your experience with us.
We are glad to hear that your delivery was scheduled as requested. We appreciate your understanding regarding the delay, and it’s great to know that everything went smoothly in the end. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Bought a wooden log store from Elbec last September. During the warm summer weather, the wooden roof has warped, causing large gaps for the water to penetrate. Elbec informed me that 'Due to the length of time between your original delivery and your concerns raised of the warped timber, you are not entitled to any replacement or repair.' So after ten months my log store is useless.
Date of experience: 27 June 2025”
Good Afternoon,
Thank you for taking the time to share your feedback about your wooden log store.
We are sorry to learn about the issues you've faced with the roof warping. Your experience is important to us, and we truly appreciate you bringing this to our attention. Warping is a natural effect of all timber, which can occur within the acclimations and temperatures of the weather. It is recommended to apply a water repellent to the timber to help maintain the balance of moisture levels within the timber, which can limit the movement in the timber.
If there is anything further we can assist you with or if you have any other concerns, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are thrilled to hear that you found our products to be good value and that the delivery and communication exceeded your expectations. Your feedback means a lot to us, and we appreciate you taking the time to share it. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We appreciate your patience as you await your order. If you have any questions or need assistance in the meantime, please don’t hesitate to contact our Customer Care Team, who remain at hand to help.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We appreciate your patience as you await your order. If you have any questions or need assistance in the meantime, please don’t hesitate to contact our Customer Care Team, who remain at hand to help.
Kind Regards,
elbec Garden Buildings.
“We purchased a garden shed even though it was a smaller one it’s bigger than I thought and gets everything we need in with a little room to manoeuvre . It was delivered on said time by friendly driver and was easy to assemble , my husband and son put it together and stable within 1 hour so everything went well it does look well made too .”
Good Morning,
Thank you for your wonderful review and for taking the time to share your experience with us.
We are thrilled to hear that the shed exceeded your expectations in size and that your husband and son found it easy to assemble. It is fantastic to know that the delivery went smoothly and that you are pleased with the finish of the product. Your satisfaction means a lot to us. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The door was warped, I am waiting for the replacement to arrive, mostly fitted together well, having to treat it, which I did before assembly was time consuming, quite happy.”
Good Morning,
Thank you for taking the time to leave us a review.
We appreciate your feedback regarding the warped door, and we are glad to hear that the assembly went well overall. We understand that treating the wood beforehand can be time-consuming, but it’s important for preserving your building. We hope the replacement arrives soon and meets your expectations. If there’s anything else we can assist you with, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I bought this for my husband to relax and enjoy retirement it's the best thing I have bought in a long time price was right and the guy who deliver it was excellent I thank you I have recommend it to my adult children thank you again”
Good Afternoon,
Thank you for leaving your wonderful review with us.
We are thrilled to hear that your husband is enjoying his retirement in his new garden building. It is fantastic that it has met your expectations, and we appreciate your kind words about our delivery team. Your recommendation to your children means a lot to us. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I saw two previous revues, one five star, the other just one, so didn't know just what to expect. I am very pleased with the quality and accuracy of the various parts. Thank you”
Good Morning,
Thank you for taking the time to leave us such a positive review.
We are thrilled to hear that you're pleased with the parts. It is always encouraging to receive feedback like yours, as it reaffirms our dedication to providing excellent products. Should you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The summerhouse did not arrive on the day scheduled. My husband was phoned that day to say that there was a problem and it would be delivered on a later date. It was not until we phoned the office to ask when that they realised that the summerhouse had not been delivered as scheduled.
The point of buying this summerhouse was that my husband (83) would not have the bother of painting it. Alas, as is clear from the photos, it was so poor that we feclt it necessary to coat it. If I had known it was constructed of fence panels, I would certainly have pocked something else. Great disappointment it its poor appearance. Avril Manson.”
Good Afternoon,
Thank you for your feedback regarding the delivery of your summerhouse.
We sincerely apologise for the delay in delivery and the disappointment regarding the construction materials. It is important to us that our customers are satisfied with their purchases, and we appreciate you bringing these issues to our attention. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to provide your review.
We appreciate your feedback regarding the knots in the wood and the warping you experienced. We always strive for high-quality materials, and your comments help us to improve our products. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
