“Prior to delivery good notification. Very poor receipt of the Arbour as it was taken from the van in bits and pieces and placed on the drive. No inventory list to check all parts were present and as such a small piece of the wood was missing and my joiner who erected the Arbour had to craft a small piece to fit. It would have helped if they came in bundles of like parts taped together but as the customer you are expected to check . As it was in bits and no inventory check list apart from assemble instructions it made things difficult.”
Good Morning,
Thank you for your feedback regarding the delivery of your Arbour.
We apologise for the inconvenience caused by the way it was received and the missing piece. Your suggestions about the packaging and inventory list are valuable, and we appreciate you bringing them to our attention. We strive to improve our service and ensure a better experience in the future. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The shed came damaged, customers service was very terrible this Compnay is all about taking your money and not giving a monkey about customers or the inconvenience they cause terrible”
Good Morning,
Thank you for sharing your feedback with us.
We are very sorry to learn about the condition your shed arrived in and your experience with our customer service. Your satisfaction is important to us, and we take these matters seriously. We are committed to addressing the concerns you've raised to ensure we improve our services moving forward. If you would like to discuss this further, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review with us.
We are delighted to hear that you found our service to be both friendly and professional. Your recommendation means a lot to us, and we are glad to have been able to assist you. If you ever have any questions or need support, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your kind comments with us.
We are delighted to hear that you received your product quickly and that it met your expectations. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“No communication on delivery ....on the the day greenhouse was delivered...pallet was left on my drive with no communication from delivery driver.......l found pallet two hours later when l happened to go to my driveway .
Actual product is very good ...”
Good Morning,
Thank you for your feedback regarding your delivery experience.
We sincerely apologise for the lack of communication from the delivery driver and the inconvenience it caused. It is wonderful to hear that you are pleased with the greenhouse itself. If there is anything we can do to improve your experience or assist you further, please feel free to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings
“The shed is very good easy to put together only let down is the floor very thin and unstable shame as really decent shed . So lost a star due to floor .”
Good Afternoon,
Thank you for your thoughtful review and for highlighting the ease of assembly of your shed.
We are glad to hear you find the shed decent overall, but we are sorry to learn that the floor did not meet your expectations. Your feedback is invaluable, and we will certainly take it into consideration as we strive to improve. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings
“Very happy with quality, relatively easy to assemble but you have to spend an amount of time measuring and separating all the different screws as they just come mixed in one bag , delivery was fast and overall I’m very happy with this corner seat”
Good Morning,
Thank you for taking the time to share your wonderful review.
We are thrilled to hear that you are satisfied with the quality of your corner seat and that the assembly process went relatively smoothly for you. It is great to know you found the delivery fast as well. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings
“Your service and advice throughout the extended buying process (due to us changing product and delivery dates) was truly excellent. Always polite, professional, friendly and effective. Well dne”
Good Morning,
Thank you for sharing your amazing feedback with us.
We truly appreciate your kind words about our service and advice during your buying process. It is fantastic to know that our team was able to assist you effectively, and your satisfaction is our top priority. If you need any assistance or have questions, please do not hesitate to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings
“Some parts of the shed were damaged when delivered, the lock on the door didn’t lock or the window. How is one man meant to deliver this what would happen if I was on my own, my husband helped him.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We genuinely apologise for the damage during delivery and the difficulties you faced with the lock and window. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your kind comments with us.
We are delighted to hear that the delivery driver has made a positive impression during your delivery experience. Every feedback helps us to continue providing the best service possible. If there's anything we can assist you with or any questions you may have, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Just a short wait whilst being manufactured. Very helpful delivery driver. Well packed. The quality is excellent and putting it together was quite easy even for a DYer. I needed to call customer services for some advice on fixing and they were very helpful. All in all a great experience and my partner is very pleased with her new greenhouse.”
Good Morning,
Thank you for sharing your fantastic review.
We are delighted to hear about your positive experience with our product and service. It is great to know that our delivery driver provided helpful assistance and that the assembly process was straightforward for you. Should you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The garden shed was delivered on the date agreed. It was assembled by a colleague with no difficulty. My only disappointment was that the window is plastic and not glass which I think reduces the quality and appearance of the product”
Good Morning,
Thank you for taking the time to share your experience with us.
We are glad to hear that the delivery and assembly went smoothly and that your chosen garden building has met your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a 10 x 8 garden shed.
Reasonable price I thought. Needed storage in a hurry. Product was made of the cheapest wood. Poorly constructed and not a viable shed to construct. Luckily I am a carpenter so I was able to sort out the issues with the product. Roof was not wide enough to cover the shed once assembled. Panels were all bowed. Had to stiffen the whole structure. Only one roof support sent. Had to cut 2 additional supports myself. Insufficient batten material for the roof. Did not use the felt supplied as it was of the cheapest quality. When I did raise my concerns with the company they were only willing to give me £75.00 off the cost as a goodwill gesture. I would not recommend this company at all. Very disappointed.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about the issues you encountered with your garden shed. Your experience is important to us, and we take your comments seriously. Our goal is to provide customer satisfaction, and we apologise that we have fallen short by your order. If you would like to discuss this matter further or require assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a shed online after comparing loads from different suppliers. elbec were very competitive on price and offered free delivery unlike some of the alternative companies that I considered.
Initial communication was good and then heard nothing until a few days before delivery. No details on how to arrange an alternative delivery date.
Delivery was good, on time and the driver was very helpful in unloading to the rear of the property.
Overall a positive experience. The instructions for building were not easy to understand although everything was individually packaged ( screws, nails, brackets...)but this is a supplier issue.
Would be happy to order from them in the future.”
Good Morning,
Thank you for your detailed review and for choosing elbec Garden Buildings. We are pleased to hear that our competitive pricing and free delivery made your decision easier, and that your delivery experience was positive. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Shed was difficult to put together, in particular the roof panels. If they had allowed a couple of extra inches it would have been easier. We used a ‘square’ and spirit level and did all we could but roof was ‘out’. Windows were ridiculous to negotiate. Splits in wood. Finial broken. Screws rubbish - used better quality ones. Would like to have paid and seen it put together with ease. Had to make adjustment to door and so on.”
Good Morning,
Thank you for your detailed feedback regarding the assembly of your shed.
We’re sorry to hear that you found the process challenging, especially with the roof panels and windows. We regret that some components did not meet your expectations and understand how this has impacted your overall experience. If you need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are thrilled to hear that you were pleased with both our service and products. Your satisfaction is our top priority, and we truly appreciate your kind words. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that your builder found the building to be satisfactory and that it went together easily. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We are delighted to hear that you found the ordering process easy and that your delivery was punctual. It is wonderful to know that our product has met your expectations as well. Your satisfaction is our priority. If you have any questions or need further assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Purchased an arch for the garden and was very pleased on receipt. Very easy to put together, heavy but this 62 year old did it by himself. Looks fab and in 3 seasons hope to have roses climbing all over it!”
Good Morning,
Thank you for leaving your fantastic review with us.
We are thrilled to hear that you found the arch easy to put together and that it looks fabulous in your garden. It is wonderful to know that you’re looking forward to having roses climbing over it in the seasons to come. Should you need any assistance or have any questions in the future, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review.
We are thrilled to hear that your order arrived promptly and that you found the assembly straightforward. It’s wonderful to know that the final result looks great after painting. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
