Good Afternoon,
Thank you for sharing your lovely review with us.
We are delighted to hear that your daughter was able to assist you with your order. It is great to know that you had a positive experience with us. If you have any questions or require support, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you found our service to be excellent and that the Log Cabin has met your expectations. Your satisfaction means the world to us, and we appreciate your kind words. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Small log store - was delivered damaged, reported to the delivery driver who took photos and reported the damage to HQ.
Total silence from Elbec? Expected a replacement part that was damaged!
So much for customer service”
Good Afternoon,
Thank you for sharing your experience with us.
We sincerely apologise for the inconvenience caused by the damage to your log store and for the lack of communication regarding your replacement part. Your feedback is invaluable, and we are working to improve our customer service. Please feel free to contact our Customer Care Team for any assistance you require.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your review with us.
We are pleased to hear that you are satisfied with your shed, but we genuinely apologise for the issues you have experienced with the roofing felt. Your feedback is important to us, and we will certainly take it into consideration as we work to improve our products. If there's anything we can assist you with or if you have questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We are glad to hear that you found your order process smooth. We understand it can be a bit unusual regarding the delivery restrictions, but this is in place to ensure safety. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your wonderful review and for highlighting your positive experience with our service.
We are delighted to know that our delivery options suited your needs and that any issues were resolved promptly. Your satisfaction is our priority, and we appreciate your understanding. If you need anything assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your lovely comments.
We are delighted to hear that you are pleased with your purchase and that the delivery was speedy. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good quality shed for a very reasonable price. Easy to erect. Good communication from delivery drivers and delivered on my preferred date and on time. Would definitely recommend Elbec”
Good Afternoon,
Thank you for taking the time to share your fantastic feedback.
We are delighted to hear that you are pleased with your shed and the ease of assembly. It is wonderful to know our delivery team met your expectations and that everything arrived on time. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for leaving your fantastic review with us.
We are delighted to hear that you love your potting shed and that our team could build it for you so efficiently. Your satisfaction truly makes our day. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team..
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your comments with us.
We are truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we will certainly take them into consideration as we strive to improve our products and services. If you would like to discuss this further or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you so much for your excellent review.
We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. If there’s anything we can assist you with, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your review with us.
We are delighted to hear that the arch you purchased is perfect for your garden. Your satisfaction is our top priority, and we appreciate your understanding. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for bringing your concerns to our attention.
We sincerely apologise for the delay you are experiencing with your order. We understand how frustrating it can be to wait without communication, and we assure you that this is not the experience we want our customers to have. Your feedback is crucial, and we will investigate this matter further. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Elbec are a good co to deal with, the building (forest 4 life 6x8) is okay for the money, i had wished id spent more now, and got a better building, but you get what you pay for, so for the price it was what i should have expected!”
Good Morning,
Thank you for your review and for sharing your thoughts with us.
We are pleased to hear that you found our service satisfactory, though we understand your desire for a different building. Your feedback is invaluable in helping us continue to improve, and we appreciate your understanding of the differences. Should you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your kind review.
We are thrilled to hear that you find our products meet your expectations. Your satisfaction means a lot to us, and we appreciate your feedback. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your review and for sharing your experience with us.
We are glad to hear that you like our products, but we sincerely apologise for the wait you encountered. Timely delivery is important to us, and your feedback will help us work towards improving our processes. If you have any further comments or if there's anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your review with us.
We are glad to hear you found the shed to be satisfactory. Your satisfaction is important to us, and we appreciate your feedback. If you require any assistance or have any further enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The actual standard of service re the actual ordering process and delivery was excellent.
However the standard of the product has proved to be below par as explained in my product review.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you had an excellent experience with our ordering process and delivery. However, we understand your concerns regarding the product. If we can be of assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I was pleased with the log store. Both the ordering and delivery process. However having carefully put it all together, after applying a water based wood preservative on all surfaces, I have noted the wood on the roof has started to split after no more than a week outside. The splits are where the nails are joining the overlapping thin pieces of wood. This might be as a result of the high temperatures we have had recently bit I still find this disappointing as I was very pleased till today. Hopefully this isn't the norm but just my bad luck!”
Good Afternoon,
Thank you for sharing your thoughts regarding your log store.
We are glad to hear that you were pleased with the ordering and delivery process, but we sincerely apologise for the splitting you have observed after applying the wood preservative. It's understandable to feel disappointed, especially after taking the time to prepare your product. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We are thrilled to hear that our delivery driver provided you with exceptional service. Your appreciation means a lot to us. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
