Good Morning,
Thank you for taking the time to provide your feedback.
We are really sorry to hear that some of your parts arrived damaged and appreciate your patience during the replacement process. We strive to ensure that our customers are satisfied with their orders, and your experience helps us improve our service. If there is anything we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience with us.
We are pleased to hear that you had a positive experience overall, and we appreciate your understanding regarding the missing pieces. Our team is committed to ensuring you have everything you need. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The greenhouse we received was not particularly well made , many of the panels were distorted and when the frame was erected the individual spaces for the panels to fit into were all slightly varying sizes. As the panels themselves were all a bit distorted this meant a lot of time was needed to get the items to fit , see accompanying photos .
It took about three days to assemble. Not so good.
As you can see in the photos some of the panel gaps were huge , so big in fact that I needed to buy extra long screws..
Also the hinges were quite small and the screws were too fat to fit in the countersinks properly , so the hinges do not close properly.
Also the sawing of the wood was very rough , see photos below.”
Good Morning,
Thank you for sharing your experience with us.
We are very sorry to hear about the issues you faced with the greenhouse assembly and the parts. Your feedback is crucial in helping us identify areas for improvement, and we sincerely appreciate you taking the time to highlight these concerns. It is disappointing to hear that the fit of the panels and the hinges did not meet your expectations, and we acknowledge how frustrating that can be during assembly.
If there’s anything we can do to assist you or if you have any questions, please feel free to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that you and your son found the assembly straightforward and enjoyed the process together. Our goal is to provide customer satisfaction, and it is great to know that we have met your expectations and we also offer our thanks for your recommendation. If you ever need any assistance or have any questions, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The log store we purchased from Elbec was easy to assemble and met my expectations. It was as described online and would consider buying from them again.”
Good Afternoon,
Thank you for taking the time to leave your fantastic feedback.
We are thrilled to hear that you found our log store easy to assemble and that it met your expectations. It is fantastic to know that it matched the description online. We appreciate your kind words. If you ever need any assistance or have any questions, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“We had a great experience with Elbec would definitely recommend them. A small part was missing, I contacted customer service and spoke to a lovely lady who sorted it straight away”
Good Afternoon,
Thank you for sharing your wonderful review!
We are thrilled to hear that you had a great experience with us and that our customer service team was able to assist you promptly. Your recommendation means a lot, and we truly appreciate you taking the time to share your thoughts. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for bringing this issue to our attention.
We truly apologise for the inconvenience caused by the missing part and the delay in resolution. We understand how disappointing this must be, especially when you are eager to enjoy your building. Please rest assured that we are working hard to resolve this matter as quickly as possible. Your feedback is valuable, and we appreciate your patience during this time.
If you need further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The service I received from Sharon at Elbec was more than excellent. She went out of her way to answer my queries and solve problems when I was choosing my new shed/greenhouse. I felt as if I were talking to a friend. Thank you Sharon.”
Good Morning,
Thank you for taking the time to share your fantastic review with us.
We are thrilled to hear that Sharon provided you with excellent service and made the process enjoyable for you. We truly strive to create a friendly and helpful experience for our customers. Your kind words will surely be passed on to Sharon. If there are anything questions you have or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for your fantastic review!
We are delighted to hear that you found the assembly easy and that our log store meets your needs perfectly. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive feedback with us.
We are delighted to hear that you found our team to be reliable and responsive. Keeping our customers updated is a priority for us, and we are glad to know you appreciated it. If you ever need assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The parts fitted together perfectly and assembly was easy
I would certainly recommend this product as excellent value for money
Totally fit for purpose”
Good Afternoon,
Thank you for sharing your positive feedback with us.
We are pleased to hear that the parts fit together perfectly and that the assembly was easy for you. Your recommendation means a lot to us, and we appreciate your kind words. If you ever need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your concerns regarding your order.
We sincerely apologise for the delivery delays and understand that waiting for an item longer than expected can be frustrating. Your comments have been taken on board and seriously, and our Customer Care Team remain at hand to offer any information or assistance you require.
Kind Regards,
elbec Garden Buildings.
“the shed arrived late in the day so my carpenter wasnt here to inspect but he came to build it 2 days later... 3 windows broken window frames too big had to cut down every one... open knot holes x 11... floor very flimsy will have to be reinforced..there was a split in the shid when a nail had gone through slat.
. and 2 days after finishing it in 34 degrees of sunshine it rained and the back wall was soaking.. and the side wall had warped to the point i could put my fingers between slats.
YES...Ive complained THREE TIMES and they sent me 3 more plastic windows but every part has to be photographed and part number added and tape measued its exhaisting... my carpenter is £150 a day and because of having to mess around trying to make things fit cost me extra,,,, now there is a problem with water and open slats and they suggested i take it all apart and put in new bits they send... omg 2 more days work as roof and felt is on and attached again... this is turning out to be a very expensive and not very well made shed... i just hope that after my last lot of photos and rant that they give me some kind of compensation so i can pay my carpenter 40 yrs time served... to fix there problems..... would I buy of them again NO.. i spent 3 hours waiting on phone or answer and call back never happened takes them days to get back to you.... wish I had never bought the thing more trouble and cost tan its worth.. and now soaking wet so cant store anything in it. THEY HAVE HAD 25 PHOTOS FROM ME”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the challenges you have encountered with your shed and understand how frustrating this situation must be. Your feedback is invaluable, and we are committed to addressing the issues you've highlighted. It is disappointing to hear that our response times have not met your expectations, and we appreciate your patience throughout this process.
If you have not already done so, we encourage you to continue communicating with our Customer Care Team, as they are best equipped to assist you in resolving these matters.
Kind Regards,
elbec Garden Buildings.
“the shed arrived late in the day so my carpenter wasnt here to inspect but he came to build it 2 days later... 3 windows broken window frames too big had to cut down every one... open knot holes x 11... floor very flimsy will have to be reinforced..there was a split in the shid when a nail had gone through slat.
. and 2 days after finishing it in 34 degrees of sunshine it rained and the back wall was soaking.. and the side wall had warped to the point i could put my fingers between slats.
YES...Ive complained THREE TIMES and they sent me 3 more plastic windows but every part has to be photographed and part number added and tape measued its exhaisting... my carpenter is £150 a day and because of having to mess around trying to make things fit cost me extra,,,, now there is a problem with water and open slats and they suggested i take it all apart and put in new bits they send... omg 2 more days work as roof and felt is on and attached again... this is turning out to be a very expensive and not very well made shed... i just hope that after my last lot of photos and rant that they give me some kind of compensation so i can pay my carpenter 40 yrs time served... to fix there problems..... would I buy of them again NO.. i spent 3 hours waiting on phone or answer and call back never happened takes them days to get back to you.... wish I had never bought the thing more trouble and cost tan its worth.. and now soaking wet so cant store anything in it. THEY HAVE HAD 25 PHOTOS FROM ME”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the challenges you have encountered with your shed and understand how frustrating this situation must be. Your feedback is invaluable, and we are committed to addressing the issues you've highlighted. It is disappointing to hear that our response times have not met your expectations, and we appreciate your patience throughout this process.
If you have not already done so, we encourage you to continue communicating with our Customer Care Team, as they are best equipped to assist you in resolving these matters.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to provide your feedback.
We are truly sorry to hear that the parts for your chosen building did not meet your expectations. Your concerns are important to us, and we appreciate you bringing them to our attention. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review.
We are thrilled to hear that your ordering experience was easy and that your building arrived on time and in satisfactory condition. We are delighted to know that you are pleased with the final result. If you have any questions or need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered through Elbec and delivery was managed by the manufacturer, Shire. Delivery, although much later than estimated, was on the day I had requested.”
Good Morning,
Thank you for your wonderful review and for taking the time to share your experience with us.
We are glad to hear that your delivery was scheduled as requested. We appreciate your understanding regarding the delay, and it’s great to know that everything went smoothly in the end. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Bought a wooden log store from Elbec last September. During the warm summer weather, the wooden roof has warped, causing large gaps for the water to penetrate. Elbec informed me that 'Due to the length of time between your original delivery and your concerns raised of the warped timber, you are not entitled to any replacement or repair.' So after ten months my log store is useless.
Date of experience: 27 June 2025”
Good Afternoon,
Thank you for taking the time to share your feedback about your wooden log store.
We are sorry to learn about the issues you've faced with the roof warping. Your experience is important to us, and we truly appreciate you bringing this to our attention. Warping is a natural effect of all timber, which can occur within the acclimations and temperatures of the weather. It is recommended to apply a water repellent to the timber to help maintain the balance of moisture levels within the timber, which can limit the movement in the timber.
If there is anything further we can assist you with or if you have any other concerns, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to share your wonderful review.
We are thrilled to hear that you found our products to be good value and that the delivery and communication exceeded your expectations. Your feedback means a lot to us, and we appreciate you taking the time to share it. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for taking the time to leave your review.
We appreciate your patience as you await your order. If you have any questions or need assistance in the meantime, please don’t hesitate to contact our Customer Care Team, who remain at hand to help.
Kind Regards,
elbec Garden Buildings.
