“Ordered large wooden planter and trellis but delivery arrived without the trellis. Had to wait a few weeks for the delivery as it was and not happy after waiting that time that delivery not complete. Are currently still waiting the remaining trellis delivery and hoping will be received as advised. Do not want to cancel and return what we have already received as very good quality . Not sure if supplier or DX delivery issue.”
“Elbec we're absolutely fine to deal with. However the forest Whitby Arch was tricky to construct due to slightly warped wood and a very poor join at one of the dowel and due to a knot. Not sure how this passes quality control. Manged to be creative and circumnavigate this issue, but not great considering price.”
“Great selection, and prices. Very easy to order and really liked the fact, they rang to ask which way I wanted the door on the greenhouse to slide.
Communiction about delivery was good and the delivery person was very helpful in putting the packets where I needed them.”
“Service can't be faulted from ordering to delivery - all went smoothly from start to finish and we now have a lovely new summerhouse to enjoy this summer and beyond.”
“I've treated outside 3 times and we haven't had any rain and already it's bowing on every panel on the front doors, not impressed after paying such large amount pics to show”
“delivery was excellent i did think the greenhouse could have made the roof fittings better the the little black plastic pieces that hold the styrene sheets in place coulds be designed better as the sheets of styrene only just about fit all the sectiones an the roof sheets where these black fitting are in place are very flimsy . I have made my own adjustments to these and now very pleased with finished greenhouse.”
“Excellent product and a great price.
Definitely takes two people to assemble this larger shed.
My son is delighted with the finished item and now has an empty garage.
Had a broken slat and a replacement was provided free of charge in no time at all.
Great service by Elbec”
“We cannot praise highly enough the service we have had from Elbeck. Our summerhouse was delivered with considerable to the main front panel. A delivery issue with Shires Ltd. Having received bad customer service from Shires, Elbec took over and the now ever increasing problems, which appeard to be insurmountable for Shires, and they were sorted. Elbec are an excellent company to deal with customer service at its forefront. I must convey our thanks to Sharron and Fayt from customer services who were instrumental in sorting the problems. Praise indeed. The Summer House itself, once finished, was excellent and we were very pleased we it.”
