Good Morning,
Thank you for your wonderful review and positive feedback.
We are delighted to hear that you found our service and the item you received to be very good. Your satisfaction is what we strive for, and we appreciate you taking the time to share your thoughts. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you so much for your lovely comments.
We are delighted to hear that your planting platform is working well and that you found the assembly process easy. It's great to know that the delivery was prompt and smooth as well. Your satisfaction is incredibly important to us, and we truly appreciate you sharing your experience. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear that the floor planks did not meet your expectations and that the overall finish was disappointing. Your satisfaction is very important to us, and we appreciate you bringing this to our attention. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that you are pleased with the quality and value of our products. Your satisfaction means the world to us, and we truly appreciate your kind words. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“My product was delivered late and when it did arrive there were pieces missing.
The return process was slow and the delivery company Elbec use refused to take the return even though it was packaged in the same condition it was delivered in and the same condition the replacement was delivered in.
I strongy suggest Elbec review the service they receive from DX.”
Good Morning,
Thank you for your feedback and for bringing these issues to our attention.
We are truly sorry to hear about the delays in delivery and the missing pieces. It’s disappointing to know that the return process was not up to your expectations, and we apologise for the inconvenience caused. We take your suggestion seriously regarding the service provided by our delivery partners, and we will address this matter internally. If you need further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Still waiting a reply on the damage to my greenhouse I purchased , I've had my greenhouse weeks now and still not sorted , would not recommend buying from these ,”
Good Morning,
Thank you for your review and for bringing this issue to our attention.
We are truly sorry to hear that you are still waiting for a response regarding the damage to your greenhouse. This is not the standard of service we strive to provide, and we apologise for any frustration this has caused. We take all inquiries seriously and are committed to resolving issues as swiftly as possible. If you need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your concise review and positive feedback.
We are thrilled to know that your delivery experience was excellent and that our product met your expectations. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered a garden arch but the website didn't specify a delivery date. Turned out it was to come direct from the manufacturer and it took a lot longer than I had originally hoped. I queried the delivery date by email but it was one of those 'Hope to respond within days' replies which I hate. They did reply but weren't able to provide a date. In this day of next t day delivery on most things it was all a bit underwhelming.”
Good Morning,
Thank you for your honest feedback regarding your recent order.
We understand how important timely delivery is, and we apologise for the lack of clarity around the timeline. Your concerns are valid, and we genuinely appreciate you bringing this to our attention. We are always looking for ways to enhance our service. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving your fantastic review with us.
We are thrilled to hear that you had great service from the start. Your satisfaction is our priority, and we truly appreciate your kind words. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Hi l won a garden planter from elbec and the quality, workmanship and delivery was absolutely fantastic.
I have already planned what l am going to buy from them next year.”
Good Morning,
Thank you for taking the time to share your fantastic comments.
We are thrilled to hear that you love your garden planter and that the workmanship and delivery met your expectations. It is wonderful to know you're already planning your next purchase with us, and we can't wait to assist you again. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for reaching out regarding your greenhouse.
We are truly sorry to hear about the scratches on your frame and window panels. Customer satisfaction is very important to us, and we are sorry that we have fallen short with your order. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“really robust and relatively easy to build. Make sure you remove the protective plastic before fitting it together however!
It looks really cool and was an unbelievable price.
I have packed loads in to it, and can stand up within”
Good Morning,
Thank you for sharing your lovely feedback with us.
We are thrilled to hear that you found your building robust and easy to assemble. We're also delighted you love the look of it and found it to meet your expectations. Enjoy packing it full of your items, and we’re glad it offers you enough space to stand comfortably. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Initial delivery date was changed. Elbec copied me into an email to Shire informing them of the new date, but Shire also emailed me advising I had to book through their system. I tried to reply to say a date was already set, but their email was no-reply so I booked and got a date two days later.
When the summerhouse arrived, their driver was cheerful and friendly, but when he'd gone I discovered they'd sent the wrong base (6' x 4' not 6' x 6'). I contacted elbec who dealt with the problem quickly and efficiently; a week later Shire delivered the correct base.
So I wouldn't rate Shire too highly for customer service, but elbec were good.”
Good Morning,
Thank you for taking the time to share your feedback.
We appreciate your understanding regarding the delivery date and apologise for any confusion with the communication. It’s great to hear that our driver contributed positively to your experience and that we could resolve the base issue quickly for you. Your compliments about our service mean a lot to us. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your wonderful review.
We are thrilled to hear that you found the product to be excellent and that it was delivered on time. Your recommendation means a lot to us, and we appreciate your support. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Had a problem with the transformer on my water feature. I emailed customer service and they were very prompt in sending me out a replacement under warranty. Great service, thankyou.”
Good Morning,
Thank you for your fantastic feedback regarding our customer service.
We are thrilled to hear that we were able to assist you promptly with the transformer issue and provide a replacement under warranty. Your satisfaction is our top priority, and it's wonderful to know that our service met your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic feedback with us.
We are thrilled to hear that you found our service satisfactory and that the instructions were easy to follow. Your satisfaction is our top priority, and we appreciate your kind words. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very helpful delivery driver polite and on time. Goods all in the packaging BUT a bit more detailed instructions would have helped 2 pensioners in their 80's to build the arch.”
Good Morning,
Thank you for sharing your valuable feedback.
We are pleased to hear that our delivery driver was helpful and that your goods arrived in great condition. We appreciate your suggestion regarding the instructions, and we'll certainly consider enhancing them. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very good pergola for the price easy enough to put up,but you need two to put up the frame rest can be done with one person,the instructions didn't say what gap between the lats it's 40mm thought it was a bit to high cut the legs down by 9 inch just my personal preference added some fence panels to make it more private”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that you find the pergola has met your expectations and that the assembly was manageable with a bit of teamwork. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“My garden shed delivery date is today 10 sep 2025 was confirmed and today morning i was informed that delivery is postponed .
I rang the customer services team of mercia as per email instructions from elbec garden buildings and was told that driver called in sick hence delays .
I have expressed my displeasure and requested for compensation for delay as the delay has caused loss to me as i paid a private installer already and he is not available unless i pay again extra monies which is a huge loss.
Mercia garden customer services team points out that i should read the fine print for any delays mentioned on their website and cannot help further and advised if i wish to cancel order then go ahead and do it with elbec garden building.
overall very poor customer services and no guarantee that they will deliver what they promise neither can find any solution ,which is a shame.
Already i feel that their product is going to be exactly as their customer service hence cancellation is necessary.I feel sorry for myself to have chosen this product or this company.”
Good Morning,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the inconvenience caused by the delivery delay and the impact it has had on your plans. We understand how frustrating this situation can be, and your feedback regarding customer service is invaluable. We aim to provide clear communication and support, and regret that we fell short in this instance. Please know that we take your concerns seriously, and we will work to improve our processes. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“I purchased an Elite Compact Greenhouse, from
placing the order over the phone, I found everyone very professional including the delivery.
The greenhouse was complete and well labeled with only a couple of illustrations in the instructions needing some closer thinking”
Good Morning,
Thank you for providing your wonderful comments.
We are delighted to hear that you were pleased with our professionalism and the quality of your Elite Compact Greenhouse. It's great to know that the delivery went smoothly for you. We also appreciate your feedback on the instructions, which will be taken on board. If you require any assistance or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
