Good Morning,
Thank you for taking the time to leave your comment with us.
We understand how frustrating it can be to wait for your order, and we are sorry for any inconvenience this may have caused. We appreciate your patience during this time. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful feedback with us.
We are pleased to hear that you received great service from our team. Your satisfaction is our priority, and we strive to provide satisfactory experience possible. If you have any further queries or need assistance, please feel free to reach out to our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Very disappointed !
My husband has had to reinforce the floor with two sheets of wood as it was so thin and flimsy and not fit to place anything in it or walk on it . I will not be purchasing from your company again obviously”
Good Morning,
Thank you for taking the time to leave your comments with us.
We are sorry to hear that you have found the floor does not meet your satisfaction, and we understand the disappointment that this has caused. The information on the floor is directly available on the website prior to placing any order, along with all the technical information on the garden building you have received. We are sorry that this information was not highlighted to you at the time you placed your order online.
If you require any assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding your seated arbour.
We are sorry to hear that you encountered rough timber and that pre-drilled holes would have improved your experience. Your comments are invaluable to us, and your review will be taken on board. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Website was incorrect for the date of delivery, leaving a large gap between taking down the old shed and putting this one up.
Instructions were OK, no mention of spare parts being included which led to a bit of head scratching.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the confusion regarding the delivery date and any inconvenience it may have caused. Your comments about the instructions and spare parts are noted and have been taken on board. We appreciate your understanding, and if you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your kind comments.
We truly appreciate your feedback and are delighted to hear that our team provided excellent service. We are committed to ensuring our customers have a seamless experience, and it is great to know we succeeded with you. If you have any further queries or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you had an excellent experience with our service and that your order was tracked with ease. Our team strives to ensure a smooth process from start to finish, and it is great to know we hit the mark. If you have any further questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Service review: the delivery time that you gave me was different from that given by Forest Garden Group. Your times were correct.
Product review: This is not home assembly furniture. A reasonable degree of DIY experience was needed to erect it. Firstly some of the timber was soft and the screws went through both pieces of timber with a sharp end exposed. I had to fix it by putting washers under the screw heads. Secondly, one on the panels was 4mm wider one end than the other. To get the arbor square 4mm needed to be plane off.
Overall though a nice product. Well designed and sturdy with clear assembly instructions.”
Good Morning,
Thank you for taking the time to leave us your thoughtful review.
We appreciate your feedback regarding the delivery and your experience with assembly. We are glad to hear you found the product to your satisfaction, although we apologise for the minor issues you encountered with the timber. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you received your order right on schedule and that everything was in great condition. Your satisfaction is our priority, and it is wonderful to know that we met your expectations. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Ordered and paid for 2 planters 7 April. Had to chase for delivery date. Arrived 23 May. Quality ok, customer communication and service poor. Would I reorder.....unlikely.”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are genuinely sorry to hear about your experience with the delivery of your order and acknowledge the delays and communication issues you faced. This is not reflective of the service we strive to provide, and we appreciate your patience throughout this process. If there is anything we can assist you with, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Pleased with my purchase of a victoria garden arbor from elbec garden buildings. It was delivered within the time and date given. Overall the build quality of the arbor was good and went together quite well, but it did have a couple of minor faults. A couple of the screws holding the seat slats were not driven in properly. When i tried to drive them in further, two of the screws sheared off/broke. So i had to drill new holes and replace with new screws. Also, the curved section of trellis at the back of the arbor was slightly too big. I had to cut approximately one inch (2-3cm) off the straight bottom edges of the trellis slats to make it fit inside the rebates of the frame properly. Other than these minor faults, the arbor went together well and is sturdy and solid. A nice addition to our garden. Thankyou elbec garden buildings.”
Good Morning,
Thank you for your detailed review and for sharing your experience with us.
We are pleased to know that the delivery was timely and the overall build met your expectations. We sincerely apologise for the minor issues you encountered with the screws and the trellis; your feedback is invaluable to us and will help improve. Should you need assistance or have any questions, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Afternoon,
Thank you for sharing your positive feedback with us.
We are glad to hear that you found the instructions straightforward to follow and that everything arrived complete. We aim to provide customer satisfaction, and are delighted to know that it has been met with your order. If you need any assistance or have questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Good delivery, helpful driver, needed no assistance.
Was easy to assemble, very stable, looks great.
Had a lot of positive comments from friends and family.”
Good Morning,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that you had a smooth delivery experience and that the assembly was straightforward. It is even better to know that your building is drawing positive comments from friends and family. Your satisfaction truly makes our day. Should you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for leaving us with your fantastic review.
We are thrilled to hear that you experienced brilliant service from us. Your kind words motivate our team to continue striving for excellence. If you have any questions or need further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Not great, sadly. Summerhouse (shire lena 16x8) arrived on time, and delivery guy was really lovely and extra helpful. Summerhouse missing a load of parts, over a week later and no sign of replacements (not great as it's raining and water is coming in). Floor and roof didn't fit together well at all requiring a LOT of extra work from our builder. Floor still has gaps. Doors don't join properly so we're having to get that fixed as the wind blows it open.
Such a shame, explained issues in an email and phonecall. No solution offered or any compensation for the wait/missing parts/water coming in. Wouldn't use again.”
Good Morning,
Thank you for taking the time to share your comments with us.
We are sorry to hear of the concerns arising from your order. Our aim is to provide customer satisfaction, and it is with regret that we have fallen short with your order. We do ask not to have the item installed until all parts are present and in satisfactory condition to prevent delays with the assembly, and ensure that we are able to assist you with any requirements you need.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your excellent review with us.
We are thrilled to hear that you are satisfied with the product and the clarity of the instructions provided. It's fantastic to know that our after-sales service met your expectations. Should you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your kind review with us.
We are pleased to hear that your order was delivered as specified and handled with care. It’s always our aim to ensure a smooth experience for our customers. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that you experienced issues with missing parts and the delivery driver. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. Please do not hesitate to contact our Customer Care Team, who remains at hand to offer any assistance you require.
Kind Regards,
elbec Garden Buildings.
“Very pleased with the end results, took my time to construct it and recognised that at this price point the wood used might not be the best quality. So coated in wood preservative then 3 coats of Cuprinol olive garden. Glazing ok but two frames were slightly warped (to be expected). I had to multitool a few millimetres off to fit. I would advise being very careful with the centre roof joists as I set them a bit too low. I think tbh you need to be a competent DIYer for the kit but for the money I think it is very good. Be worth the manufacturer including a couple of spare glazing bars (they are knotty). Also maybe some window stays too.
Overall, a satisfying project”
Good Morning,
Thank you for taking the time to share your detailed review.
We are pleased to hear that you are happy with the finished greenhouse. Your comments have been received and will be taken on board seriously. If you need any assistance or if you have questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Bought a summerhouse with a side shed, and the experience was deeply disappointing. The initial delivery was missing the side shed, and the wood panels that did arrive were chipped. The wood for the base frame was warped and clearly inadequate. On top of these quality issues, the customer service was appalling; a male representative was particularly rude and unhelpful. The entire business seems to lack basic quality control and vendor oversight, as evidenced by these repeated issues. To make matters worse, the second delivery for the missing shed was also incorrect. Avoid this company!”
Good Morning,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about your concerns with your summerhouse and the service you received. This is certainly not the experience we aim to deliver, and we appreciate you bringing these matters to our attention. Our aim is to provide satisfactory service, and we are sorry that we have fallen short with your order. If you require any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
