“The Richmond Corner Arbour we bought was delivered on time, in line with initial delivery timescales from Elbec.
The order process was simple and we felt the description and images on the web page were really good.
What we received exactly matched the images and the assembly instructions were accurate and extensive.
No complaints about any part of the ordering process - couldn't have been easier.”
Good Afternoon,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that your experience with the Richmond Corner Arbour was seamless from start to finish. It’s great to know that the order process was simple and the product met your expectations. Your kind words about our descriptions, images, and assembly instructions are greatly appreciated.
If you have any further questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your wonderful review.
We are thrilled to hear that you found our service efficient and the product to your expectations. Your feedback is greatly appreciated and reinforces our commitment to providing customer satisfaction. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your concerns with us.
We are very sorry to hear about the delays you experienced with your order and understand the frustration it can cause when waiting for a product that was pre-ordered. Your feedback is invaluable, and it has been taken on board seriously. Please feel free to contact our Customer Care Team if you need assistance or have further questions.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding the delivery experience.
We are pleased to hear that our delivery man provided friendly and helpful service. We always aim to ensure our team is supportive and attentive. Your experiences are important to us, and we appreciate your taking the time to share your comments. If you require any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding the delivery of your chair.
We are delighted to hear that you found the item to be excellent, but we regret to learn about your experience with the delivery. Your comments are invaluable as we strive to improve our service. Please feel free to contact our Customer Care Team if you need any further assistance, or have any questions.
Kind Regards,
elbec Garden Buildings.
“The garden building itself is fairly good quality. definitely a 2person assembly. My only disappointment was the roofing felt. Too thin. I opted for the 12' x 8' garden shed there should be an option for a better thicker roofing felt. I went to a proper roofing supplier and bought 2 rolls of 4mm thick felt at an extra cost of £110.. Gauranteed to last.”
Good Morning,
Thank you for sharing your feedback with us.
We are delighted to hear that your chosen garden item has met your expectations. Our goal is to provide customer satisfaction, and we appreciate your feedback. Your comments have been taken on board and seriously. If you have any further questions or need assistance, please do not on’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding the delivery of your order.
We are delighted to hear that the fast delivery and our friendly driver made a positive impression. Your experience is important to us. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Excellent service from start to finish with Elbec, really impressed with the quality of our log cabin, slight glitch with the original delivery date but these things happen, it's how problems are dealt with that matter and Sharon at Elbec customer service is a credit to Elbec and I wouldn't hesitate to recommend them, 10 out of 10 from me.”
Good Morning,
Thank you for taking the time to leave your fantastic review.
We are delighted to hear that you had an excellent experience with our service from start to finish. It is wonderful to know that you were impressed with your log cabin and that Sharon provided the support you needed. We truly value your recommendation and appreciate your understanding regarding the delivery glitch.
Should you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for sharing your positive feedback with us.
We are delighted to hear that you are pleased with your experience. Your satisfaction means a great deal to us, and we appreciate you taking the time to share your thoughts with us. Should you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for providing us with your lovely feedback.
We are thrilled to hear that you found the perfect greenhouse with a full range of options. It is great to know that you were also pleased with the courier service. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your experience.
If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your valuable feedback regarding the delivery of your order.
We are pleased to hear that you appreciated the quick delivery, but understand the confusion with the driver not knowing the parts included. We will be sure to address this with our team to ensure a smoother experience in the future. Your satisfaction is important to us, and our Customer Care Team remains at hand if you have any questions or need any assistance.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for leaving us with your wonderful review.
We are pleased to hear that you had a great experience with our service. Your satisfaction is incredibly important to us, and it is fantastic to know that your first interaction with us met your expectations. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your lovely review with us.
We are thrilled to hear that your garden building fits beautifully in your corner patio and that you’re excited to fill it with plants. Our goal is to offer customer satisfaction, and it’s wonderful to know it has been met. If you have any questions or if you need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful feedback.
We are thrilled to hear you had an excellent experience with our delivery team. Their helpfulness is truly a priority for us, and it is great to know they made a positive impact during your delivery. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for leaving us with your positive comments.
We are thrilled to hear that your planter met your expectations and that you found it easy to assemble. Your delight makes our efforts worthwhile, and we appreciate you sharing your experience with us. If you have any questions or need any assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful feedback with us.
We are thrilled to hear that our clear communication and timely delivery met your expectations. Keeping you informed throughout the process is important to us, and it is fantastic to know that we succeeded in doing so. If there’s anything we can assist you with or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you so much for sharing your wonderful review with us.
We are delighted to hear that you are pleased with your new shed and found the delivery and assembly process smooth and straightforward. Your satisfaction is our priority, and it’s great to know our comprehensive instructions have made the task easier for you.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The materials used was only fit for firewood. It was bowed. It was twisted. It was a disgrace that somebody could sell such rubbish. I am a pensioner so I have to watch my income and I’m very disappointed with the products like to spend my own money to strengthen it and make it what it should’ve been in the first place.”
Good Morning,
Thank you for sharing your feedback with us.
We are truly sorry to hear about your disappointment with the materials, and we understand how frustrating it is to feel like your investment isn't meeting your expectations. Your experience is important to us, and we appreciate you taking the time to express your concerns. Please know that we are always here to assist you, and your feedback helps us improve our products and services.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for your feedback regarding the quality of the product.
We are genuinely sorry to hear that you are not satisfied with your purchase. We strive to ensure that our products meet high standards, and we appreciate you bringing this matter to our attention. Your comments are important to us and will help improve our offerings. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your positive review.
We are delighted to hear that you found our product to be well-priced and relatively easy to assemble. Your satisfaction is our priority, and it’s wonderful to know that you are happy with the appearance of your purchase. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
