Good Afternoon,
Thank you for taking the time to leave your lovely review.
We are thrilled to hear that the log cabin erection went smoothly and that the team’s hard work is appreciated. We aim to provide customer satisfaction, and we are glad that it has been met for you.
If there’s anything we can assist with or if you have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Bought raised bed for my Hostas, doing its job and getting lots of compliments from friends and neighbours, would recommend the product, excellent service.”
Good Morning,
Thank you for taking the time to leave your lovely review.
We are delighted that the raised bed is doing its job and that you are receiving compliments from friends and neighbours. If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The Garden shed is excellent easy to assemble you need 2 people the instructions are easy to follow and the diagrams are very clear we are delighted with it.”
Good Morning,
Thank you for taking the time to share your review.
The garden shed is excellent and easy to assemble; two people are recommended, the instructions are easy to follow, and the diagrams are clear. We are delighted you are happy with it. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your review with us.
We are sorry to hear your goods have not arrived yet and that the 8-10 week lead time and full payment taken are concerns. Please rest assured, we will look into your order and update you as soon as possible. If you can share your order number or contact our Customer Care Team, we’ll check the status and keep you informed of any delivery updates.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear you found our communication and customer service satisfactory, and that delivery was on time with no problems. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Purchased Palram Canopia hybrid greenhouse.
Order arrived when they said, good communication.
Unfortunately manufacturer had missed one bracket out which I informed them of on Saturday and it arrived in the post Tuesday. Very pleased with the product and service.
Automatic vent opener ordered with greenhouse purchase, works really well.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear the Palram Canopia hybrid greenhouse is meeting your expectations and that the bracket issue was resolved promptly. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“For the money we paid i cannot really complain; delivery good, product good, door lock poor, glass for windows poor as too small by about half an inch ...I got by with sealant . Again it's not a Rolls Royce so I can deal with issues.”
Good Morning,
Thank you for taking the time to share your feedback.
We are glad with the delivery, and the overall product met your expectations for the price, but sorry to hear about the door lock and window glass sizing. We appreciate the heads-up and will pass this on to our product team to review. If you’d like us to assist, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The log store I ordered is as described. Sturdy, good size and quality. Very pleased. The delivery was fast with updates at every stage. The delivery driver was great, talked me through all the parts before he left.”
Good Afternoon,
Thank you for taking the time to share your kind words.
We are delighted that the log store is as described, sturdy, a good size and has met your expectations, and that the delivery was fast with helpful updates and a great driver.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Poor mass produced product no or little quality control dimensions not true timber sizes not true , smaller timber parts made from scrap , two different products thrown together you asked so I told you”
Good Afternoon,
Thank you for taking the time to share your experience.
We are very sorry to hear about the quality and sizing issues you have described. This is not the level of service or consistency we aim to provide, and we understand your frustration. Please contact our Customer Care Team to review your order and assist you.
If you require any assistance or have any questions, please do not hesitate to contact us.
Kind regards,
elbec Garden Buildings.
“Very disappointing. It does not align with the description on the website.
It certainly is not built with thicker than normal timbers. The way the windows are fitted is a joke, they are not anchored at the top or bottom and would blow out in a good wind. When you connect two window panels the windows do not align, in my case there was about 1 inch difference in height.
The shed has only been built for 10 days and already there are gaps showing between the shiplap cladding.
Certainly would not have bought if I'd seen one built in advance.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are very sorry to hear that the product did not meet your expectations and that the build quality and alignment issues occurred. This is not the experience we aim to provide.
If you haven’t already, please contact our Customer Care Team with your order number so we can review your case. We will also pass your feedback about the timber quality, window fittings, and gaps to our product team for consideration.
If you need any further assistance or have questions, please don’t hesitate to reach out.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are sorry to hear that a part of the roof is missing. We would like to help you resolve this quickly. Please contact our Customer Care Team at your earliest convenience with your Order Number and the Part Number you require. We understand the importance of receiving all the parts on delivery, and we apologise that this has fallen short with your order.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your kind words.
We are delighted that the pergola fits beautifully with the garden ambience, and you are satisfied with your new garden feature. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear the garden building is very good, easy to erect, and has met your expectations. We aim to provide customer satisfaction, and delighted that it has been met by your order. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear the raised bed was well packaged, arrived in good condition, and was delivered on time. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“A very good company to do business with, a very prompt email explaining the delivery process and a follow up on the day.The delivery driver was excellent and very helpful.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear you were happy with our prompt email about the delivery process and that the delivery driver was excellent and helpful.
If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are very sorry to hear that your order has been delayed and that you have not yet received it. This is not the level of service we aim to provide, and we understand how frustrating this must be. We aim to provide customer satisfaction, and we apologise that this has fallen short with your order.
If you need any assistance with your order or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Really pleased with my purchase.Greenhouse arrived very quickly after ordering. My son started erecting the new greenhouse on the cleared site of my old one, ploughing through the mammoth instruction pamphlet. All going too well only to discover some vital pieces to secure the roof panels missing. Phoned your customer services and spoke to a very pleasant young man and was promised the missing packet no problem. Thought this was too good to be true , but after a few days received the packet in the post.
I must say I am absolutely amazed and thrilled with the service all round and would definitely recommend your company.
Many thanks. Carol Grant.”
Good Morning,
Thank you for taking the time to leave your lovely feedback.
We are thrilled to hear you’re absolutely amazed and delighted with the service and that the missing roof panel packing was resolved quickly. If you need any further assistance with your greenhouse, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“This is a nightmare to put together, the instructions are not clear at all, I’m a graphic designer, I could have written a better manual myself…. Apart from cutting the hands of me(even with gloves) I didn’t realize it doesn’t come with a bottom!!!!”
Good Morning,
Thank you for taking the time to share your experience.
We are sorry to hear about the challenges you faced with assembly and the overall quality issues. We will also pass your feedback about the instructions and the build quality to the product team for consideration.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I’ll check on my delivery. I found one or two items missing and they were replaced within two days without quibble. The delivery drivers went above and beyond and volunteered to put my greenhouse delivery into my back garden rather than at the curbside as expected.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear that any missing items were resolved quickly and that our delivery team went above and beyond to help with your greenhouse delivery.
If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“The greenhouse arrived in two boxes and was well packaged. The instructions were comprehensive but did lack detail in some places making it difficult to fully understand how things went together. If you purchased accessories such as shelving read those instructions before putting the greenhouse together as there is an advantage to adding the screws to the structure before adding the roof. All the parts are labelled and easily identified within the instructions except the panels themselves. The frame is easy to put together and the panels relatively easy to insert however it would be an advantage to protect the edges of the panels with some sort of tape which would also make it easier for insertion into their allocated slots. The back of the greenhouse has been made up of several panels which does not make sense as the whole thing would be more secure if the back was made up of fewer but longer panels. The instructions suggest a two man build I built it by myself over the period of a week. I used strips of duct tape to ensure the panels did not come out of the frame whilst assembling. The comment about the back doors and unnecessary individual panels also applies to the front doors. Each door comprises three panels when one large one pre-cut would be far better. I can only assume it’s cut to ease packaging and delivery. I purchased automatic window openers which work wonderfully however the black-and-white picture in the instructions do not really give a clear view of how to put the metal plate on the black ends. If they are not on the right way, it makes it difficult to attach the openers to the window. The instructions for the window openers say to disconnect them in wind conditions.however, it is not clear how one does this. I also purchased an anchor kit which consists of two wires that go over the top of the greenhouse and anchors it into the ground with ground spikes. The way of securing the wire is fiddly and the instructions are not clear how to wrap the wire around the metal that restricts movement. Although once figured out is easy to do. I have found that these wires need regular checking as they can loosen. In addition to the anchor kit, I’ve also used eight ground anchors each 12 inches long on the inside of the base. Despite the anchor kit and the ground spikes storm Dave ripped four roof panels and three back panels off the frame.. The roof panels were easy to put back in although annoying that you’ll have to undo screws and the bottom of each roof panel before replacing. The back panels were harder to do and again I had to undo the nuts on the uprights of the frame in order to put the panels back in. Having a tape on the edge of the panels may have helped them not to distort when they were ripped from the frame. They were bent and slightly damaged by the wind and I managed to get all but one edge in correctly . I have reinforced the panels with clear duct tape covering the panels and the frame and so far it’s held up against the winds. This can be assembled by one person taking time, however it would be so much easier with two people. Despite the anchors the whole frame moves in the slightest wind and gthe panels move in the slightest wind. The whole structure is flimsy and I’m not convinced it will weather the winter.”
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear about the difficulties you have experienced with the assembly. If you haven’t already, please contact our Customer Care Team with your order number so we can review this for you.
We will also pass your feedback about the back/front panel design and the panel edges to the product team for consideration.
If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
