The wooden play house is good, in itself. One of the pieces didn't fit through the garage, but we could adapt and I took it over a neighbour's fence. There were no windows or extra window box with the play house. I called to point this out and was told that they should arrive in three to five days. It took a month.The window box was fine, but the windows were the wrong size. After another call, I was told to expect the correct ones in three to five days. Unlike the window frames in the play house, I was starting to glaze over. I chased up after five weeks to see where they were.It took another two weeks to get the windows. So the lower rating is for the back-up service. The quality of the play house is fine and reasonable value. I have had more reminders to fill out this review than I had contact about the windows that didn't arrive.