I haven't started building my corner pergola yet. The majority of it arrived, but not the single longest piece. I mean, I got all sorts of little 'bonus' pieces of wood with my order, but not the loooooong front piece. Instead, I had to wait additional weeks for it to get here. I don't know whether the fault was with Elbec or with the supplier/manufacturer, Forest. Elbec customer service kept me fully up to date and were apologetic, but still very frustrating. On another note, the promised warning of an impending delivery before the delivery date never happened first time around, and I was given a 'Hey, it'll be with you some time in the next three working days' the second time. I got a few hours warning on the day that it would arrive at a non-specific time, and that was it. Fortunately, I work from home. How others cope I don't know. Customer service were fine, polite, and so on, but I'm left with a feeling that they don't see a problem. I got my pergola in the end, so why don't I just go away?