ElectroCity is my first port of call for anything electrical and I always receive excellent service. A few weeks ago I had a difficult situation about returning one item and buying another - the details of which are of no consequence. The point of this review is to thank John Luke for his excellent attention and service. This young man was patient, interested and caring as he sought to find a solution to my problem. At a time when good customer service is often lacking, this service was not just good, but excellent. Well done ElectroCity and very well done, and thank you, John Luke.