Took a very long time to have the package shipped out. About a week total. Package is shipped with Fedex, which is the absolute worst shipping company as they make no attempt to deliver and make you pick up from their locations, which I do not have one in my town. Still waiting two days past the original delivery date. Getting in touch with customer service can be a couple days of waiting, this is all for medication which needs to be given to someone at a specific time, as well its needed to be able to talk to someone if something wrong is going on. Was a returning customer but will not be buying off this website again, what a damn mess.