Very good communication. The product was delivered within the stipulated time frame and the workmanship of the product was of the highest quality and it looks absolutely beautiful!! The driver who made the delivery was awesome! I have never known such a strong man. He carefully carried in all the heavy pieces of the fire by himself. Altogether a smooth and happy experience. Keep up the good work!! Iam extremely happy with my purchase.|Hello Hedwig, Thank you for your glowing review! We?re thrilled to hear that you were pleased with our communication and that your product was delivered within the stipulated time frame. It's wonderful to know that you found the workmanship to be of the highest quality and that the fireplace looks beautiful. Our delivery driver will be pleased to hear your compliments on his strength and care. We?re delighted that you had a smooth and happy experience and are extremely happy with your purchase. Best Regards, Designer Fireplaces