Quite honestly the worst experience we've ever had when working with a construction firm. We are over 2.5 months into what was promised to be a 10-day build of a very basic garden room, and the team at Five Counties have left us high and dry. Excuse after excuse, with their tradesmen (supposedly) constantly cancelling at the last minute - the whole experience has been an absolute nightmare and the single most stressful construction project we've ever undertaken. Nick the builder was great, the single positive from the whole experience. As mentioned in another review, fantastic service up until the build starts - but as soon as the payment installations are paid, it takes DAYS of constant chasing to get anything from them - even then their promised dates fall through - until they just don't reply at all. We've been as accommodating as possible, but it hasn't resulted in any progress. We are reporting Five Counties to Trading Standards and taking legal action to recoup our costs - we are left with a building site in our back garden & a half-finished room which is unusable and more than £20k out of pocket. It is difficult to put into words how stressful this has been - suffice to say I STRONGLY advise anyone against using their services. Absolute nightmare.