Jonathan Snape
Flogas We took out a new contract with Flogas for the supply of LPG in December 2020. We had agreed a fixed price for LPG for the first 12 months and a maximum price for the year after. A standing charge was also agreed at 22.18p per day. That standing charge was increased to 27.65p per day last September. We have just received a letter advising us that as of October 19th the standing charge will be increased to 41.47p per day, an increase of 50%. When I phoned to ask why, I was told that all costs had gone up including deliveries and tank maintenance. I pointed out that we had not had a delivery this year and that we had not had any maintenance or inspection of the tank, therefore there was no justification in increasing the standing charge. They disagreed. I decided to call them pretending to be a new customer and was quoted 56p per litre and a standing charge of 21.9p per day, 19.5pence less that they want to charge me now! My LPG is on a fixed price of 42p per litre until the end of December and there is nothing Flogas can do about that as it is contractual. However they can increase the standing charge but not by more that 50% per annum. It would seem to me that as they can not increase the gas price, they have increased the standing charge by the maximum possible to compensate for the fixed LPG price. I do not believe that the costs have gone up by 87% in 20 months and I would imagine delivery costs are included in the gas price especially for those who have multiple deliveries a year. We have had 2 deliveries and not maintenance or inspections since December 2020. Lets not forget, they have offered me LPG at 56p per litre and a standing charge of 21.9p per day, less than it was when we took out the contract! This is so obviously a money making exercise and as they can not increase the LPG price, they are increasing the standing charge. The letter informing us about the increase mentioned the wholesale cost of gas and that we should remember that the government has agreed to a £400 payment and that we may be intitled to an additional £100. So that makes it ok for them to grab some of it. I have informed Flogas that I do not understand the increase and that they have failed to justify it to me. I have also told them that I will not be paying the increase and that they may take me to court where they will have to justify the increase in public. Flogas pointed out that the increase stands and that if unhappy, to complain.
1 year ago
Read Flogas Britain Limited Reviews
Flogas Britain Limited has a 1.1 average rating from 21 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial