Just had a failed gas delivery on the 25.1.23 they used their standard excuse tanker broken down!! Our tank is now low on 15% supposed to be automatic top up at 40%as per contract. After spending an hour on the phone I have been told the earliest delivery date is 14 February. We had awful delivery problems with this company last year 5 failed deliveries due to their incompetence while exchanging our gas tank at their request. We are on the vulnerable list and need to use our heating constantly. This is not acceptable we need an urgent delivery. I asked to speak to a manager but one was not available. Apparently you can’t speak to the planners either. This company does not care about the stress which they cause. Do not use this company they have no customer care and do not comply with their contract. We will be using a better and more reputable company as soon as we are able to. I certainly wouldn’t give them 1star it would be negative if I could